technical support

Has anyone else had problems with technical "support" - I use the term loosely! Had a problem for 3 weeks, had my computer checked out throughly for bugs and the like, it's squeaky clean but Orange cannot, will not correct the fault or give any explanation as to why I can't access web sites. They have now downgraded me from 2.5mb to 1.1mb. No reason, problem still exists, am now reduced to using dial up until they send me a MAC code.

Check my post here - http://bbs.adslguide.org.uk/showthreaded.php?Cat=&Board=freeserve&Number=3009477&page=0&view=expanded&sb=5&o=0#Post3009477

They are really useless! Read from a script then when you ring back, they have forgetton what they said to you originally and then you have to spend another hour describing the problems, again!