In reply to a post by 4M2:

In reply to a post by beardedwonder:

It seems that they're not interested in attenuation at all, I imagine they're following whatever information is on their computer screen, and whatever that says goes.

I've had similar issues with ISP's in the past (not Orange though) and sent them copies of router stats and BT speed tests in order to convince them that there was a problem.

This was done in the form of "tickets" sent to the ISP which were then escalated to the appropriate level of technical support. Tests were subsequently done on my line by the ISP and it was agreed that there was indeed a problem. In my case an Openreach SFI engineer checked the entire line from my test socket to the exchange and located the fault. In your case it may not be hardware problem but in my opinion they are obliged to fully investigate the poor sync speed and hence the poor service that you are receiving and paying good money for!

In reply to a post by UKDoc:

Hello,

Please send your broadband telephone number in a private message and I will get the issues escalated. One of the team will contact you.

Regards

1
23

Line Status     ---     SHOWTIME
Link Type       ---     Fast PathOperation Mode  G992.5(ADSL2+)  G992.5(ADSL2+)

1
23
45
67
89
1011
1213
1415
1617
1819

Stream Type     Actual Data Rate
Upstream        907 (Kbps.)Downstream      6912 (Kbps.)
 Defect/Failure Indication:
Operation Data      Upstream    DownstreamNoise Margin             6.1 dB         7.8 dB
Line Attenuation        19.7 dB         33.5 dB 
Indicator Name             Near End Indicator   Far End IndicatorOutput Power                10.1 dBm    0.0 dBm
Fast Path FEC Correction        0       0Interleaved Path FEC Correction NA      NA
Fast Path CRC Error             4291    49Interleaved Path CRC Error      NA      NA
Loss of Signal Defect           17      0Fast Path HEC Error STR         12018   50
Interleaved Path HEC Error      NA      NAError Seconds                   6677    62

Edited by deleted (Tue 25-Sep-12 13:46:04)

In reply to a post by beardedwonder:

It would appear that the saga is over, not to my satisfaction though.

In reply to a post by 4M2:

Is your current downstream throughput speed sufficient for your needs? Even if it is I agree that the situation is far from satisfactory but do you wish to pursue the matter further?

Earlier in the thread you did mention that Orange had detected a problem with the line: "Just spoken to them on the phone, they said that there was a problem with the line test (an exclamation mark) which meant it could be a problem with the line or something in the house. The fault has been escalated to another team who can get in touch with Openreach, so now i have to wait to see if I will get a call."

Maybe if you want to improve the downstream sync and hence throughput speed you will have to push Orange to arrange for an Openreach SFI engineer to thoroughly test your line from the NTE5 test socket to the exchange. You stated earlier that everything is OK on your side of the NTE5 and certainly everything seemed to be in order at the back of the NTE5 as shown in the photo.

Edited by deleted (Tue 25-Sep-12 15:04:37)

In reply to a post by beardedwonder:

...two members of their escalation team have both insisted that I am getting all that Orange are obliged to deliver and anymore would be a bonus, one which they're not willing to pay for or sort out.

In reply to a post by MrSaffron:

You are not dealing with people who understand the technology, just people repeating what another poorly informed person has trained them in.