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The Post Office® Fair Use Policy has been amended and the new policy will come in
to effect on the 1st June 2012. The Post Office® has amended the �Usage Guidelines�
and �Fair Usage Policy Enforcement� sections of the policy.
The new Fair Use Policy can be found on the Important Information TABs of the
Home Phone, Broadband Standard, Broadband Extra, Home Phone with Broadband
Standard and Home Phone with Broadband Extra product pages. Except so far as I can see it can't. They all just loop back to there.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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There is the new John Lewis £18 unlimited option now
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Uh?
Am I missing a connection somewhere  ?
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Register (or login) on our website and you will not see this ad.
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Note that you must take line rental as well for £13.50 pm with John Lewis, unlike PO.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Edited by XRaySpeX (Fri 20-Apr-12 23:02:21)
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It will appear there on the 1st June promptly and not a mo' before 
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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LOL
Which makes a total nonsense of the quoted content. In fact it makes a total nonsense of the whole announcement, as no useful information of any kind is given.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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More than that, it obliterates existing Policy.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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i have rung them about this change, and the staff do not have a clue about it, does anyone know what the changes will be, many thanks
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According to The Observer: The service is provided by Plusnet, which will operate a separate helpline for John Lewis customers.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Seeing as JL own Waitrose, and Plusnet long ago absorbed Waitrose internet provision this isn't much of a surprise.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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So, is it that Plusnet are unloading Waitrose, or are Plusnet and Waitrose becoming the same thing, though PO, PN, Waitrose or JL, you are all at the mercy of BTW.
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this isn't much of a surprise. It may not be any surprise about JLP/PN but, as you correctly noticed, the surprise was posting about JLP within a PO thread. I was just trying to put that right.
BTW: What about Greenbee? Had PN already absorbed that? Cuz JLP is offering to transfer existing customers of both Greenbee & Waitrose. It probably more a matter of product cost/contract than physical platform.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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I think, possibly wrongly, that Greenbee was an ISP, which ran the Waitrose vISP. PN then bought Greenbee. Or maybe there was an intermediate step - MadAsaCucumber. (Something fishy there). I've a feeling that could have been it.
It's that sort of link, anyway.
My brain hurts and I'm hungry, but it should be googleable.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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As a customer of the Post Office I have tried in vain to get a copy of the new policy.
Despite emailing all my details and threatening to leave, I still do not have a copy.
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Some idiot set up a contentless link-loop, and nobody senior enough is being made aware of it to correct it.
As XRaySpeX says, you can't even see the existing ones as a result.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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Plusnet run the tech side for Waitrose, and now its just being branded as John Lewis, to appeal to the whole groups customers
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Just another unlimited option for those who might be worrying about the PO FUP
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Just spoke to PO, letters are been sent out , and there will be a FUP on bb extra of 100gb.
think i will be leaving , it a shame really as there service has been very good good me
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Still amazes me how they can change any part of the service whilst you're in contract with them, but as soon as you break any terms, you're chucked off.
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i Assume that why they have to give 30 day notice and can leave without penalty
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Well they need to implement a way to track usage, what's the penalty if you go over the FUP?
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You will be charged, they did not say how much per gb , just that it will all be in the letter
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Well I hope they create a way of keeping track then, because laptops, PC's Ipods and Phones are a nightmare to individually keep track of.
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Still amazes me how they can change any part of the service whilst you're in contract with them, but as soon as you break any terms, you're chucked off. Because the introduction of the new Fair Use Policy is a material change to the Post
Office® Broadband Extra Terms and Conditions, you have the right to terminate your
Post Office® Broadband Extra service without incurring early termination charges.
Please see the Terms and Conditions for Post Office® Broadband Extra Customers
for further information.
If you wish to discuss these changes to your Post Office® Broadband Extra service,
please call 0845 600 3210 and select option 1 and then option 4.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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I need some advice on this , last month i agreed for a 3.50 month discount over 12 month , which was all paid on my next invoice (£ 42) but if i left with in 12 month would have to pay in back.
i agreed to the above based on my current terms and conditions as the terms are changing (80gb usage then blocked according to cancellations) which will be a detrimental to myself ( i have been told by them my usage is over 100gb), assumed i can leave with out paying the £ 42 back they are saying i have to are they right ?
the said that paragraph above that RobertoS posted is only relevant, to people in contract. please help
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are they allowed to block a connection once you reach the limit?
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http://www.thinkbroadband.com/news/5134-new-advertis...
"The overall summary of the new rules is that 'unlimited' is probably acceptable even if subject to provider-imposed sanctions so long as these sanctions do not restrict or limit the service that is outside the average consumer's expectations of an 'unlimited' service."
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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sorry if i sound a little silly her , but based on the above post , they would not be allowed to block the connection?
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Which is total garbage as to "the average consumer" the word "unlimited" means "as much as you like".
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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I have just got of the phone to the Post Office, after being promised 48hours ago that a FUP would be available online by now. I was given the impression that a document was ready to be posted but had to be withdrawn because of the wording.
The chap told me that the limit would be 100 GB, when I challenged him to the extent that this could not classed as unlimited, he back tracked and said this would just be a guide and that the connection would not affected !!!
He still could not give me a definite date for obtaining the finished FUP.
To get this far I had to ask for a MAC code to get a reaction.
I think I will probably leave them.
Edited by apjarnold (Thu 26-Apr-12 11:01:01)
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I agree, hence just quoted my news summary.
UK average is 17GB per month, VM has a 25GB last figure they published. So four times average could be seen as well beyond average. Again down to interpretation.
100GB and traffic slowed down slightly would be fine, but a total cut off and ejected from the service would NOT be acceptable.
Once figure is known, then time to unleash the complaints people.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I have just spoke to a manager who read me his beefing regarding this.
at 100gb you would be throttled. so i assume on that , they can still call it unlimited?
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i forgot to add, before they throttle , you would getting a letter. he also said there is about 3000, people this will most likely effect, who are very high users, and ther details are in a excel spreadsheet.
luckily mine where not in there, but on average i do about 100 to 130 gb a month
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A lot would depend on the level of throttling, and potentially an ISP could throttle a 24/7 torrent user to the edge of zero. Particularly if that traffic is not legitimate, i.e. could be seen as copyright infringing, or perhaps illegal/infringing in other areas.
Put it this was if someone phones support moaning about their download of Assemblers Avengers being slow before its out on various rental services or to buy, then ISP can shrug shoulders and carry on
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Unlimited should mean just that, Unlimited.
If they need to manage traffic then that is a different issue. I don't see a problem with large amounts of data traffic in the small hours.
At least BT and the new JL Broadband state clearly what their management policy is.
Maybe the PO should take note.
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In reply to a post by Anonymous:
Was that an intentional mis-word? Like it.
O2 Standard (8Mbps LLU)
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In reply to a post by Anonymous:
Was that an intentional mis-word? Like it.
It's a sheet of stock answers.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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This whole topic is a hot potato.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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