Clive Selley

Is he firstname dot lastname at bt dot com or openreach dot com? This has the internet divided!

A lot of OR staff will have previously had .bt.com email addresses and they may well remain in place as they ultimately are part of BT plc.

Hi,
It's the below
[removed by tbb]

I can confirm this as he responded to myself at the start of last month.

Edited by seb (Mon 02-Feb-26 21:58:09)

In reply to a post by MHC:

A lot of OR staff will have previously had .bt.com email addresses and they may well remain in place as they ultimately are part of BT plc.

MX records for both domains go to the same servers, so I assume Openreach gets its IT Services from BT Group.

[removed by tbb] works
[removed by tbb] bounces

www.openreach.co.uk appears to re-direct to www.openreach.com however

Edited by seb (Mon 02-Feb-26 21:58:23)

No MX record for openreach.com explains the bounce. Yet the BT domain is all on .com, so perhaps it was to show someone they are UK ?

noboby in openreach has a bt.com eamil address they are all [email protected]

In reply to a post by jchamier:

No MX record for openreach.com explains the bounce. Yet the BT domain is all on .com, so perhaps it was to show someone they are UK ?

Slightly odd, non-consistent and confusing to the punters though as the main website is .com but all email addresses to the same organisation are .co.uk.

They do if they were in bt group prior to Openreach, but they may not know it.

In reply to a post by witchunt:

They do if they were in bt group prior to Openreach, but they may not know it.

If its a shared system (e.g. MS Exchange or similar) then primary and secondary aliases are very easy. One system I managed some staff had 6 incoming email aliases due to the number of mergers and acquisitions. Sending address is always up to the mail system admin, but can be different per mailbox. Other systems can also do this, quite easily.

My old BT email still receives mail. Maybe someone who joined after the split could test.

When he replied to me it was from [removed by tbb]

Stephen

Thanks for your email. I will ask my Chief Engineers team under Andy Whale to take a look at the economics of upgrading your cabinet. He will report back and update you.

I do appreciate that it is frustrating awaiting fibre broadband delivery. We do deliver new infrastructure to 10,000+ homes each week and are innovating new techniques to give us more deployment speed.

Rgards
Clive

Although this didn't do anything to trigger a process that ended up with the cabinet being upgraded according to some here. Despite the cabinet listed as CEO Escalation Phase on Codelook.

Edited by seb (Mon 02-Feb-26 21:58:36)