My old BT email still receives mail. Maybe someone who joined after the split could test.

When he replied to me it was from [removed by tbb]

Stephen

Thanks for your email. I will ask my Chief Engineers team under Andy Whale to take a look at the economics of upgrading your cabinet. He will report back and update you.

I do appreciate that it is frustrating awaiting fibre broadband delivery. We do deliver new infrastructure to 10,000+ homes each week and are innovating new techniques to give us more deployment speed.

Rgards
Clive

Although this didn't do anything to trigger a process that ended up with the cabinet being upgraded according to some here. Despite the cabinet listed as CEO Escalation Phase on Codelook.

Edited by seb (Mon 02-Feb-26 21:58:36)