General Discussion
>> General Broadband Chatter

These posts have been archived and can no longer be replied to or modified.
	Print Thread

Anonymous
(Unregistered)Sun 31-Dec-06 09:56:43

BT engineer visit

[link to this post]

I have heard that somtimes to activate a line for BB an engineer visit is nesscessary. Why is this?

deleted
(deleted) Sun 31-Dec-06 10:03:51

Re: BT engineer visit

[re: Anonymous] [link to this post]

Usually where BT believe the user is on the edge of service availability and the BT tech maybe able to make small changes to the line/wiring at the customer premises to ensure service can be provided

ste__
(experienced) Sun 31-Dec-06 13:35:18

Re: BT engineer visit

[re: deleted] [link to this post]

Is it not just a case of "suck it and see" - they will activate the line regardless but won't bother testing until the customer complains?

--
schadenfreude n. the malicious enjoyment of another's misfortunes

A happy BE*ing

Edited by ste__ (Sun 31-Dec-06 13:36:32)

Zarjaz
(committed) Sun 31-Dec-06 13:38:32

Re: BT engineer visit

[re: ste__] [link to this post]

Yes that's about it. An engineer will only be booked if you have raised the issue via your ISP, and after they and sometimes BTw's support teams cannot resolve the issue via the phone.

Zarjaz

Print Thread

Jump to