I think you could be right, but would need to search the forums and I'm too tired now.

Stats are almost none existant on the TP-Link - it may well be going back due to the issues etc.

In reply to a post by Zarjaz:

Were there not �issues� around Cloudscape�s CS ? If true, then it seems even less likely they�ll request the reset the OP�s service needs.

Yeah they were POOR to say the least, lets put it this way I emailed them on the 12th April about this issue, got a few replies, and they said they would log a call with Openreach - never heard a thing back after the 23rd April, I've emailed them again last night and will wait until later in the day to then give them another kick.but its been over a month now and still nothing been done, nor have they bothered to give me a reply.

Wow, that�s not good at all is it ......

You could vote with your feet and leave, and lo and behold, the switch will trigger a reset of service

Supposedly I'm in contract till october, but I will be calling later in the day and asking about this so called contract, as I'm fed up with their p*** poor service.

Sounds like a plan to me ..... good luck.

+1

thanks, called and spoke to support... they did a line test and said no issues with line, then checked profiles, I'm on the stable profile for some reason.

I explained about the G.INP issues, but they've not come across is themselves, even though they supply Asus routers (dsl N17U as standard). They asked me to send some info so I did.

I was advised that a call would be logged to get me moved to the fast profile, but not sure how long that would take etc.

So will give them a call tomorrow to find out where we are.

Hi,

We had had the profile changed, but the DLM reverted back to 'standard'. Apologies that that was not fed back to you.

We have raised this for investigation and requested the profile is reset again.

Thank you, yes as per our conversation, lets hope we can get it sorted out