In reply to a post by john7:

Max Observed Downstream Speed 50.92
Max Observed Upstream Speed 20
Observed Date 2020-06-05

Does it say an IP profile rate?

You need to look at the numbers on the router, they're known as SYNC and tell you the physical speed between the green cabinet in the road and your router. The actual usable speed is often 10% or more below this figure as there are overheads in how PPPoE and TCP/IP work.

Thanks, until I rebooted the modem Saturday it was on 73.4 download so fits in with the range of speeds covering this line. All I have to do is get the lot at Eclipse to get rid of, whatever is limiting the download however it came to be put there. Then I will have to see about getting compensation out of them for all the stress in getting this sorted and the money we have been paying them for a service they have been restricting for over a month now. This will not be the first time some time ago I found they were restricting program/windows updats downloads. When pushed they admitted to it and that they had no right to do it so paid up compensation.

Edited by john7 (Sun 23-Aug-20 16:53:42)

In reply to a post by john7:

Thanks, untill I rebooted the modem Saterday it was on 73.4 download so fits in with the range of speeds covering this line. All I have to do is get the lot at Eclipse to get rid of, what ever is limiting the download howver it came to be put there.

You need to find if the BT Profile is low, if the profile is low then Eclipse will not be to blame.

Than I will have to see about geting copensation outv of them for all the stress in geting this sorted and the money we have been paying them for a service they have been restrictiing for over a month now.

It might not be Eclipse. They need to help you find the problem.

From the advanced test I get
Download speed achieved during the test was 39.04 Mbps
For your connection, the acceptable range of speeds is 40 - 61.93 Mbps
IP Profile for your line is 61.93 Mbps
39.04 Mbps
61.93 Mbps
Upload Test
Upload speed achieved during the test was 18.39 Mbps
IP Profile for your line is 20 Mbps

So does that tell me BT or Eclipse?

In reply to a post by jchamier:

In reply to a post by RobertoS:

Three routers on the circuit? How many have DHCP enabled, how many with firewalls enabled?

AiMesh will solve that, one becomes a router, the others work as access points. ....

Useful information thanks, but AiMesh hadn't been mentioned when I asked the question. (Unless it is somewhere in his previous threads).

IP profile looks reasonable, but actual download speed is substantially below that, so might be congestion or a limit Eclipse are applying, e.g. some ISP mirror the IP profile but sometimes miss an update.

In reply to a post by john7:

So does that tell me BT or Eclipse?

The download profile is 61.93 Mbps so you should be getting high 50s in a speed test. Try all the tests, and if you are using WiFi try a speed test with a wired connection.

If you have security software (e.g. Kaspersky) on your computer, this may need to be removed to get an accurate test.

Eclipse need to fix this for you.

Thanks, I have disabled Norton which made no difference. I know the problems of Wi Fi but I have Net Analyser on my phone that’s coming up with the same results as via the PC. But all Ethernet tests tests with Norton enabled are being run under the same conditions as when I was getting into the 50’s download. So any effect will be the same over time and the results more or less comparable.

I am with Eclipse Kcom for 20 years, they do not throttle connections as far as I am aware, They are a Business ISP unless you are in the Hull area.

Where are you and how much do they charge you for the 80/20 connection.?

Try removing all connections to the Modem and only have your laptop/computer plugged in with an Ethernet cable and then do you speed test.

Put a post on https://forum.kitz.co.uk/index.php and ask about the Modems connection information and ask how you can improve it.

Net analyser and apps like it are pretty useless for diagnosing throughput issues with WiFi.
You need to cut WiFi out the equation altogether and do all speed tests wired.

WiFi scanning apps only show you that an SSID is present. They tell you nothing about the interference they are causing.
You can have 30 SSID's on the same WiFi channel as you and if they aren't being used they can cause no slow downs.
A single connection on the same channel as you can cripple throughput very easily while it is transferring data.

There's good reason why ISP's ask you to test over Ethernet cables and why you've been advised half a dozen times in this thread to use a wired connection.

Obviously with you getting low throughput via wired there are issues at the ISP's end. Just pointing out that Net Analyser is as useful as a chocolate fireguard when doing speed tests. You take need to do it wired.

With your I.P profile you should be getting speed tests in the high 50's.
Eclipse need to get to the bottom

Edited by j0hn83 (Mon 24-Aug-20 00:35:02)