Anyone else just had an outage?

My session went down about 1150 and has just come back.

Yup. Lost PPP twice today. Just in the last few minutes and about an hour ago.

Yes. PPP connection issues by the look of it. IDnet's status page says:

In reference to www.idnet.com/network-status.php:

Some customers may be experiencing intermittent loss of connectivity at present due to an issue with one of our suppliers networks, their engineers are currently investigating.

Rebooting your router may bring the connection back online.

Further updates will be posted as soon as we receive them

I'm guessing Zen are the issue as their status page is down & I know my connection uses their backhaul

Yep issues at Zen. I'm a Zen customer and it went down about 10 am, but managed to be able to reconnect after a router reboot.

It's also confirmed here: https://servicealerts.zen.co.uk/

Same here. Router is connecting PPP okay but getting the BT Wholesale internal test/diagnostic system so no internet.

The problem with paying a premium price for increasingly unreliable Zen, but there is a https://www.cuckoo.co/ in the nest!

Indeed, they aren't getting my custom for another year, I'm shortly leaving IDNet as contract is almost up. Don't think I've gone more than 30 days before IDNet/Zen have needed to drop PPP and throw me on a more congested around the UK route.

So much for Zen's wonderful redundancy having all these different routes, it didn't help anyone today!

Strange. I think there was a another brief outage last year but my experience with IDNet has continued to be extremely good. Wild horses couldn't drag me away

Most actual services are pretty good these days. It's only really the customer service that counts when things go wrong with the product, and that is now quite rare.

Also many real faults turn out to be Openreach anyway, that the CP can do nothing about.

As for Zen and IDNet, I think their high (if the still are) CS ratings could well be people just defaulting to five stars, having not used it for years. I even ended up dissatisfied with AAISP who just refused to accept the stats I gave them over a prolonged period when my line had been banded due to a faulty router which I replaced.

There is an Openreach engineer lives less than half a mile away, on a road I go along most days ....

My banding was removed easily without AAISP action, months after I gave up asking them. The timing of the call to the control centre being literally less than five minutes before my router re-sync'ed, so no coincidence involved.

Mine went down at 11.50

told them i was reconnecting with a 10.0.0.0 Wan IP and obviously something wrong

apparently i was told all resolved at 13.15 yet my router still showing wrong WAN IP, told them they were wrong and i was still experiencing outage

14.15 fault was fixed however I am unsure why they were unaware my FTTP connection was down

As this is 2nd time now coinciding with Zen outages I am concerned why i should be paying £54 a month for a product that is the same quality of Zen

annoyed to be honest

Edited by Stanman_24 (Wed 13-Oct-21 18:24:21)

In reply to a post by pluralist:

As for Zen and IDNet, I think their high (if the still are) CS ratings could well be people just defaulting to five stars, having not used it for years. I even ended up dissatisfied with AAISP who just refused to accept the stats I gave them over a prolonged period when my line had been banded due to a faulty router which I replaced.

There is a large element of pot luck with any ISP. I had a similar experience with AAISP - uninterested in pushing Openreach to sort an FTTC line properly once a modest improvement had been made. Plusnet, on the other hand, pushed them far harder and got better results. They've even provided a /29 at no additional cost. Hard to beat for one of the cheaper suppliers.

Mine went down for a few minutes at the same time... caused me a lot of aggro, but not for the usual reasons.

I was investigating a wierdie on my system at the time, and trying to make sense of what was going on when I thought I only had one problem but a second one was also sticking its oar in made my brain hurt

I wasn't until I saw this thread a bit later and realised that there'd been a brief outage in the middle of things that all became much clearer

In reply to a post by E300:

Indeed, they aren't getting my custom for another year, I'm shortly leaving IDNet as contract is almost up. Don't think I've gone more than 30 days before IDNet/Zen have needed to drop PPP and throw me on a more congested around the UK route.

So much for Zen's wonderful redundancy having all these different routes, it didn't help anyone today!

Who are you considering moving to E300?

Think once my term is up with TTB (admittedly not for a while) I’ll shift the FTTP to either Aquiss or back to Cerberus. We parted on good terms thankfully. 😀

Is there a problem with TTB?

Not with the service itself Bob. That’s been pretty solid.

Saying that there were a few more ppp resets in the first few months, than for the previous 12 months. but they were all post midnight / early morning hours and lasting no longer than 5 to 10 minutes.

Had some repeated billing related stuff took a few tries before they fully sorted it. A few more attempts than what I thought was necessary. I think it’s all ok though now. Perhaps symptomatic of dealing with a new larger ISP than a small one.

The true test will be when we have a serious fail / outage and how they deal with that.

In reply to a post by Pheasant:

Who are you considering moving to E300?

Think once my term is up with TTB (admittedly not for a while) I’ll shift the FTTP to either Aquiss or back to Cerberus. We parted on good terms thankfully. 😀

Thinking about moving back to Cerberus. I think Aquiss are a BT Wholesale reseller so don't have their own network or peering arrangements as that is all done by BT, not necessarily a bad thing but I prefer when paying a bit more the ISP has their own network and their own technicians should you get some odd issue, and you aren't lumped up with millions of other customers quite so much!

I'm not sure of how IDNet use Zen for us FTTP customers, I presume they use Zens layer 2 interconnect service to get us to IDNets own gateways, but it wouldn't surprise me if they were using Zen's managed wholesale product for some customers, so basically it might just be Zen all the way, and this would explain why there is no method, like they once offered, to move backhaul supplier if a customer was unhappy.

I'm happy to pay more for better connectivity, but not happy to pay more for something I could buy direct for less money and cut out the middle man at the same time.

Am I right in thinking Cerberus use BT Wholesale backhaul?

To the best of my knowledge, yes they use BT Wholesale backhaul.

They most certainly did when I was with them. I've heard nothing subsequently to suggest they have moved supplier.

Thanks for your thoughts E300. Might be worth having a chat with Martin Pitt from Aquiss to clarify their network and support arrangements. He's always struck me as a pretty fair and open chap.

I'm glad Cerberus finally pulled their regular FTTP pricing back into the real world a few months ago, but it was too late for me. So will see how things pan out.

Good luck.

In reply to a post by E300:

To the best of my knowledge, yes they use BT Wholesale backhaul.

I asked pheasant because from this post I concluded you thought Cerberus didn't, from the bit about preferring non-BT Wholesale suppliers.

Thinking about moving back to Cerberus. I think Aquiss are a BT Wholesale reseller so don't have their own network or peering arrangements as that is all done by BT, not necessarily a bad thing but I prefer when paying a bit more the ISP has their own network and their own technicians should you get some odd issue, and you aren't lumped up with millions of other customers quite so much!

I did think they did, from assorted posts here and elsewhere, but nothing definitive.

In reply to a post by pluralist:

I did think they did, from assorted posts here and elsewhere, but nothing definitive.

Well they certainly don't use Zen backhaul as the year I was with them I never had the regular 1:30am drops that seems to be Zens thing or the randomness of fast/slow routing.

I've since seen that Cerberus have BT Wholesale listed as a partner on their website for providing connectivity.

In reply to a post by E300:

I think Aquiss are a BT Wholesale reseller so don't have their own network or peering arrangements as that is all done by BT

That's news to me

We are 100% via CityFibre Wholesale (use to be known as Entanet) taking services over Layer 2 (with a little bit of legacy Layer 3). We are also an official Openreach partner as can be seen https://www.openreach.com/fibre-broadband/fttp-provi...

We do everything inhouse from sales, support and billing, supporting circa 20000 customers.

Edited by aquiss (Fri 15-Oct-21 17:03:19)

In reply to a post by aquiss:

In reply to a post by E300:

I think Aquiss are a BT Wholesale reseller so don't have their own network or peering arrangements as that is all done by BT

That's news to me

We are 100% via CityFibre Wholesale (use to be known as Entanet) taking services over Layer 2 (with a little bit of legacy Layer 3). We are also an official Openreach partner as can be seen https://www.openreach.com/fibre-broadband/fttp-provi...

We do everything inhouse from sales, support and billing, supporting circa 20000 customers.

Sorry I thought I had seen somewhere that it was BT Wholesale, thanks for the correction. I couldn't find any peering details for Aquiss on peeringdb.com, do you have your own kit or is it CityFibre providing the onward connectivity. CityFibre do seem well connected.

In reply to a post by aquiss:

We are 100% via CityFibre Wholesale (use to be known as Entanet) taking services over Layer 2 (with a little bit of legacy Layer 3). We are also an official Openreach partner as can be seen https://www.openreach.com/fibre-broadband/fttp-provi...

We do everything inhouse from sales, support and billing, supporting circa 20000 customers.

If you take Layer 2 What is your Autonomous System, or give a sample Ip. I was a customer until recently on a city fibre connection and that used AS8468 which has been Enta's AS before cityfibre ate them.

What Ips are you routing over these l2 services exactly. You down own any that belong to you according to Ripe https://ftp.ripe.net/ripe/stats/membership/alloclist...

Of any interest?

In reference to www.thinkbroadband.com/news/9095-idnet-joins-retailers-selling-full...:

IDNet joins retailers selling full fibre over CityFibre network

I don't think that helps me with IDNet unfortunately as they are only offering CityFibre in a CityFibre enabled area, and that isn't me. I'd happily stay with IDNet if they would get me off Zen's backhaul, but have said there is nothing they can do.

I thought that might be the case as I wasn't sure where you were, but it seemed worth a mention.

Apologies, in my rush to get out the office door and home, that should have read "taking services over Layer 3 (with a little bit of legacy Layer 2)"...it's been a long day!

All of their Layer 3 is via AS8468.

In reply to a post by E300:

Do you have your own kit or is it CityFibre providing the onward connectivity. CityFibre do seem well connected.

We have a fully contracted managed connectivity service with CityFibre for 100% onward connectivity, which works for us better commercially....and what future plans that's in development atm

Can't fault their network at all.

Stil a problem here with outages the last two nights. Only another ten days to put up with Zen.
https://www.thinkbroadband.com/broadband/monitoring/...

Really had a bellyful of Zen tonight and counting the days.
https://www.thinkbroadband.com/broadband/monitoring/...

I've seen nothing like that via Zen's backhaul that IDNet have us on. There was blip at around 2:30am with some packet loss so I guess that's them load balancing again!

https://www.thinkbroadband.com/broadband/monitoring/...

There has been an ‘incident’ with one of Zen’s Suppliers with a major failure in that supplier’s core network. Was down here for about 5 hours but coming back now. It did take Zen far too long to put something on their own status page though. Normally Zen have been really reliable. They are upgrading parts of their network in the next few days according to their service announcement pages.

I have noticed significant swings in the latency since they moved our POP from Luton to Milton Keynes though. It now varies from 7ms up to more than 20ms and ports 23 and 24 on broadband PoP: nge001.mil-re0 are far less stable. Ports 21 and 22 are usually the 7ms pair. If I was doing network management I would want to be looking at the situation, but according the Zen Support that swing is ‘acceptable’.

Edited by MercuryRH2 (Thu 28-Oct-21 22:17:48)

I will be conducting my acceptable swing on monday.

In reply to a post by professor973:

I will be conducting my acceptable swing on monday.

Swing doesn't usually involve conductors, and the best is rarely orchestrated.
👻🦻

Lol. 2:45 Ascot tomorrow. My boy trump out again.

I gave up trying to stream sport this afternoon. It just semed totally congested here with drops and continual buffering. Counting the hours now.
https://www.thinkbroadband.com/broadband/monitoring/...

In reply to a post by professor973:

I gave up trying to stream sport this afternoon. It just semed totally congested here with drops and continual buffering. Counting the hours now.
https://www.thinkbroadband.com/broadband/monitoring/...

If you think yours is congested take a look at my BMQ, I am the cause of the congestion I got a text from the guy next door as when i use my connection his tends to drop out but thats Virgin Media for you, 400 gigs of 4K raw video downloading straight from onedrive from a gig Saturday to Sunday morning. My team have been uploading it from all over huntingdonshire. So far downloaded about 1TB of footage.

By the way i meant "I am the cause of the congestion" not literally although in my area it is literal.

Edited by RR_The_IT_Guy (Sat 30-Oct-21 22:45:22)

Looks [censored] latency from VM. Dumped their rubbish mobile a month back. Rubbish now after switching networks for price and a race to the bottom.

In reply to a post by professor973:

Looks [censored] latency from VM. Dumped their rubbish mobile a month back. Rubbish now after switching networks for price and a race to the bottom.

I'm only with them still as they gave me a 18TB yes i mean 18000GB sim with unlimited mins and text, it also comes with M100 and talk weekend calls all for a great price of £29 a month.
You guessed it I am only with them as its the fastest for now and full fibre is only a few months away, can't wait to leave in may for the wonderful journey of faster upload's and more stability with a topping of low latency.
If you think my BMQ is bad you should have seen it before i got my own router, it would peek to over 1000Ms, loading google was worse than enabling half a meg traffic management on a port on a switch.

Not sure how this irrelevant side-thread from geeks and axe-grinders has any connection with the original posting about an IDNet outage. Perhaps complaints and brags about another provider would be better in a separate topic.

The IDnet outages are due to Zen backhaul sniper, identical BQMs have proved it. In my case it looks a possible Zen congestion issue at busy times, but will be away in a few hours to something double the speed for the same price and no tie in with very good customer service.

Edited by professor973 (Sun 31-Oct-21 21:28:22)

In reply to a post by professor973:

The IDnet outages are due to Zen backhaul sniper, identical BQMs have proved it. In my case it looks a possible Zen congestion issue at busy times, but will be away in a few hours to something double the speed for the same price and no tie in with very good customer service.

And you'll be leaving with a well-sharpened axe.

In reply to a post by professor973:

The IDnet outages are due to Zen backhaul sniper, identical BQMs have proved it. In my case it looks a possible Zen congestion issue at busy times, but will be away in a few hours to something double the speed for the same price and no tie in with very good customer service.

Please elaborate on the actions you are taking that will double your speed. How do you know that your new supplier has very good customer service?

It didn't take long for the nit-picking to start. For a start I have already posted a speedtest showing double the speed I had from Zen 38/10. As for customer service, i have experienced it already, also I am capable of reading reviews, you should try it. Next question?

In reply to a post by professor973:

It didn't take long for the nit-picking to start. For a start I have already posted a speedtest showing double the speed I had from Zen 38/10. As for customer service, i have experienced it already, also I am capable of reading reviews, you should try it. Next question?

Try these for size then
1) It would appear you were with Zen. but I'm not sure. So where did you post the results of the speed test you made when you were with them or perhaps with another ISP.
2) What was the cost of the service?
3) The speed test you just posted indicates you are now with TalkTalk, but is that with the residential or business division?
4) How much do you now pay?
5) Does this new service use the same cabling as the old service?

It does seem to me that the problems you formerly experience are due to your geographical location with local congestion being the culprit. As for reviews that are published, many are simply not genuine and therefore all should be taken with a pinch of salt.

Switched from Zen 38/10 at £29.99 to Cuckoo 80/20, go find out!

Not a byte dropped and even better latency than Zen makes me a happy bunny.
https://www.thinkbroadband.com/broadband/monitoring/...