Internet too slow !

Hi,

I currently have EE broadband and I am experiencing slow connections. When I had the orange livebox my speeds were fine and I could load everything e.g. youtube/facebook/google images. Orange gave me an upgrade to move to EE Broadband which I did and apparently I was going to get faster speeds and they charged me £5 extra.

Now when I got the internet, everything was fine for about 3 or 4 days after those days were gone this internet is a nightmare! I went onto bt speedtester and the website gave me the results that my downloading speed was 0.40mbps? everyday this is dropping, I cannot even buffer a 3minute youtube clip anymore? I mailed orange 3 times now and they just kept giving me the same response "please check your speed results and send them to us." Which I have done and they havent replied back. What is the problem!

From my ip address I went into advance setup - system - adsl satus and these are the results.


This page shows information about your ADSL connection if applicable.

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 854 (Kbps.)
Downstream 862 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 6.6 dB 5.6 dB
Line Attenuation 24.8 dB 47.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.2 dBm 18.3 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 3891 4348
Fast Path CRC Error NA NA
Interleaved Path CRC Error 0 236
Loss of Signal Defect 8 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 0 1429
Error Seconds 83 65
Statistics
Received Cells 41828398
Transmitted Cells 3040551



It would be great if anyone can reply.
Thanks

Hi,

I'm not on Orange/EE, so i dont know your router.

Try changing your Operation Mode from AUTOMATIC to ADSL/G992.1(G.DMT).
ADSL2+ maybe struggling to much on your long line and cant stabilise.

In reply to a post by hussnainh8:

apparently I was going to get faster speeds

For what reason? Were you on an up to 8 Meg ADSL Max product before? If you were already on ADSL2+ there is no reason you should get faster speeds.

All your stats are good except:

Downstream 862 (Kbps.)

You should be getting 6.4 Meg Down Sync here. That's the reason for slow speedtests.

The usual reason users get slow syncs on EE is the Down NM being held too high but your NM of ~6dB is correct. So I can only think EE has you on a banded profile. Tell them to take you off it and let it free-wheel.

Post deleted by hussnainh8

In reply to a post by XRaySpeX:

In reply to a post by hussnainh8:

apparently I was going to get faster speeds

For what reason? Were you on an up to 8 Meg ADSL Max product before? If you were already on ADSL2+ there is no reason you should get faster speeds.

All your stats are good except:

Downstream 862 (Kbps.)

You should be getting 6.4 Meg Down Sync here. That's the reason for slow speedtests.

The usual reason users get slow syncs on EE is the Down NM being held too high but your NM of ~6dB is correct. So I can only think EE has you on a banded profile. Tell them to take you off it and let it free-wheel.

With my old orange livebox internet I used to get atleast 3mbps with this im getting less than 1mbps? I have already emailed orange 3 times now and all there reply is please check your speed results and send them back to us? which I have done 2 times now.

I remember when my old orange livebox internet started to decrease its speed to less than 1mbps and when I told orange about this they said we will send an engineer round. When the engineer came he was working outside and then said someone disconnected your line earlier which was causing you the problems. He connected it all back up and my speed went straight back upto 4-5mbps? I dont see what the cause of this problem could be. Im just really confused.

Thank you for your help.

In reply to a post by wanapoo:

Hi,

I'm not on Orange/EE, so i dont know your router.

Try changing your Operation Mode from AUTOMATIC to ADSL/G992.1(G.DMT).
ADSL2+ maybe struggling to much on your long line and cant stabilise.

I cant seem to find the ADSL2+ setting on my internet. Can you give some instructions so I could try this?

Thanks for the help.

In reply to a post by hussnainh8:

In reply to a post by wanapoo:

Hi,

I'm not on Orange/EE, so i dont know your router.

Try changing your Operation Mode from AUTOMATIC to ADSL/G992.1(G.DMT).
ADSL2+ maybe struggling to much on your long line and cant stabilise.

I cant seem to find the ADSL2+ setting on my internet. Can you give some instructions so I could try this?

Thanks for the help.

Hi, I find the EE Orange Bright Box wireless router a very good router, to select different ADSL modes for your connection go� Advanced Set-Up > Accept > ADSL Mode.

http://www.coolwebhome.co.uk/calc/calculator.php

Advanced Settings / Accept/ Broadband Settings/ adsl mode

but doubt it will help.

You haven't answered my Qs: Why was you upgrade supposed to give you faster speeds and what package were you on before?

In reply to a post by XRaySpeX:

Advanced Settings / Accept/ Broadband Settings/ adsl mode

but doubt it will help.

You haven't answered my Qs: Why was you upgrade supposed to give you faster speeds and what package were you on before?

Sorry i didn't see your question, My internet was supposed to be getting higher speeds because I changed the package to go to fibre which I wasn't on before and I heard it was supposed 2 be a lot better. I have changed the setting from my ip address to ADSL2+ which hasnt really helped. Im going to be sending another email out to orange.

In reply to a post by E7er:

In reply to a post by hussnainh8:

In reply to a post by wanapoo:

Hi,

I'm not on Orange/EE, so i dont know your router.

Try changing your Operation Mode from AUTOMATIC to ADSL/G992.1(G.DMT).
ADSL2+ maybe struggling to much on your long line and cant stabilise.

I cant seem to find the ADSL2+ setting on my internet. Can you give some instructions so I could try this?

Thanks for the help.

Hi, I find the EE Orange Bright Box wireless router a very good router, to select different ADSL modes for your connection go� Advanced Set-Up > Accept > ADSL Mode.

http://www.coolwebhome.co.uk/calc/calculator.php

I have done this step and it hasnt seemed to help at all.

In reply to a post by hussnainh8:

My internet was supposed to be getting higher speeds because I changed the package to go to fibre which I wasn't on before

But your BrightBox is not on Fibre; it's on ADSL!

Do you have an Openreach modem nr. the phone socket and an Ethernet cable joining that to the BrightBox? Did an OR engineer install it? Doesn't sound like he has set it up fully.

I don't know what supposed to happen when you have a router set to ADSL on a Fibre connection. I would have thought it would be remotely set up by EE. Failing that you need to set it to Fibre/Ethernet manually.

If you are going to fibre, then that requires an engineer to deliver the Openreach modem.

The Fibre services take several weeks to go live from ordering to delivery, even if you are a customer of the ISP.

In reply to a post by hussnainh8:

In reply to a post by XRaySpeX:

Advanced Settings / Accept/ Broadband Settings/ adsl mode

but doubt it will help.

You haven't answered my Qs: Why was you upgrade supposed to give you faster speeds and what package were you on before?

Sorry i didn't see your question, My internet was supposed to be getting higher speeds because I changed the package to go to fibre which I wasn't on before and I heard it was supposed 2 be a lot better. I have changed the setting from my ip address to ADSL2+ which hasnt really helped. Im going to be sending another email out to orange.

Sorry but did you change it to ADSL or ADSL2+ ?
It was already on ADSL2+ according to your first post.

It will not make any difference if you change your Bright Box router ADSL mode, set the ADSL operation mode back to Automatic.

Downstream Connection Speed (Kbps.) 862
Downstream Attenuation(dB) 47
Downstream Noise Margin/SNR (dB) 5.6

Your connection has problems estimated based on your current ADSL2+ service, normal speed range at 47dB attenuation is 4500 Kbps to 7500 Kbps

http://www.coolwebhome.co.uk/calc/calculator.php?par...

Are you on a long telephone line? Find your distance from your telephone exchange, after you click search select Locality the distance is given to you in metres.

http://www.samknows.com/broadband/broadband_checker

Edited by deleted (Mon 11-Mar-13 20:18:32)

In reply to a post by E7er:

It will not make any difference if you change your Bright Box router ADSL mode, set the ADSL operation mode back to Automatic.

Downstream Connection Speed (Kbps.) 862
Downstream Attenuation(dB) 47
Downstream Noise Margin/SNR (dB) 5.6

Your connection has problems normal speed range at 47dB attenuation is 4100 Kbps to 5450 Kbps

http://www.coolwebhome.co.uk/calc/calculator.php?par...

Are you on a long telephone line? Find your distance from your telephone exchange, after you click search select Locality the distance is given to you in metres.

http://www.samknows.com/broadband/broadband_checker

Please explain why you believe there will be no difference using ADSL vs ADSL2+ on a long line ?

In reply to a post by XRaySpeX:

In reply to a post by hussnainh8:

My internet was supposed to be getting higher speeds because I changed the package to go to fibre which I wasn't on before

But your BrightBox is not on Fibre; it's on ADSL!

Do you have an Openreach modem nr. the phone socket and an Ethernet cable joining that to the BrightBox? Did an OR engineer install it? Doesn't sound like he has set it up fully.

I don't know what supposed to happen when you have a router set to ADSL on a Fibre connection. I would have thought it would be remotely set up by EE. Failing that you need to set it to Fibre/Ethernet manually.

my bad that was my mistake, i got confused with other broadbands as I was looking to change again. You are correct it is on ADSL and I had to setup the router myself.

In reply to a post by MrSaffron:

If you are going to fibre, then that requires an engineer to deliver the Openreach modem.

The Fibre services take several weeks to go live from ordering to delivery, even if you are a customer of the ISP.

Was wrong, my internet is on ADSL. I bought this new router as an upgrade and orange said we would be recieving 60minutes to any network and some other bundle aswell.
Dont get me wrong, this internet was really great when it was actually set-up and working properly like it should but now I don't even get 1mbps

In reply to a post by E7er:

It will not make any difference if you change your Bright Box router ADSL mode, set the ADSL operation mode back to Automatic.

Downstream Connection Speed (Kbps.) 862
Downstream Attenuation(dB) 47
Downstream Noise Margin/SNR (dB) 5.6

Your connection has problems estimated based on your current ADSL2+ service, normal speed range at 47dB attenuation is 4500 Kbps to 7500 Kbps

http://www.coolwebhome.co.uk/calc/calculator.php?par...

Are you on a long telephone line? Find your distance from your telephone exchange, after you click search select Locality the distance is given to you in metres.

http://www.samknows.com/broadband/broadband_checker

I went onto the website to check the details and I got this, Your Estimated connection speed using ADSL mode (maximum 8 Mbps)

Bad
Normal speed range at 47dB attenuation is 3600Kbps to 5140Kbps

Below is an estimate of the speed based around your
current sync speed and the supplied noise nargin.
Target Margin Estimate
9dB 622
6dB 622
3dB 622

Does having 3 phone lines in the house affect the speed by any chance? I have one connected to the main socket near my computer. another connected underneath the stairs and another in my room. Does this affect the speed?

In reply to a post by wanapoo:

In reply to a post by hussnainh8:

In reply to a post by XRaySpeX:

Advanced Settings / Accept/ Broadband Settings/ adsl mode

but doubt it will help.

You haven't answered my Qs: Why was you upgrade supposed to give you faster speeds and what package were you on before?

Sorry i didn't see your question, My internet was supposed to be getting higher speeds because I changed the package to go to fibre which I wasn't on before and I heard it was supposed 2 be a lot better. I have changed the setting from my ip address to ADSL2+ which hasnt really helped. Im going to be sending another email out to orange.

Sorry but did you change it to ADSL or ADSL2+ ?
It was already on ADSL2+ according to your first post.

It was set to automatic for some reason but in my first post I gave the details my router gave to me. When it was set to automatic I changed it to ADSL2+ which didn't help.

In reply to a post by E7er:

It will not make any difference if you change your Bright Box router ADSL mode, set the ADSL operation mode back to Automatic.

Downstream Connection Speed (Kbps.) 862
Downstream Attenuation(dB) 47
Downstream Noise Margin/SNR (dB) 5.6

Your connection has problems estimated based on your current ADSL2+ service, normal speed range at 47dB attenuation is 4500 Kbps to 7500 Kbps

http://www.coolwebhome.co.uk/calc/calculator.php?par...

Are you on a long telephone line? Find your distance from your telephone exchange, after you click search select Locality the distance is given to you in metres.

http://www.samknows.com/broadband/broadband_checker

The phone connected to my router is right next to my router and the main socket. About 1metre.
I also went onto the second website and this tells me I am 2.32km away from the exchange.

In reply to a post by hussnainh8:

When it was set to automatic I changed it to ADSL2+ which didn't help.

Well, it wouldn't! You were already running on ADSL2+. The router defaults to "Auto" which usually chooses ADSL2+ (G.992.5).

However, you were told to change it to G.DMT (G.992.1) or ADSL2 (G.992.3). Please try both and report the stats back here.

In reply to a post by hussnainh8:

my bad that was my mistake, i got confused with other broadbands as I was looking to change again. You are correct it is on ADSL

Well, now please answer my original Q in the light that you are not on fibre as you previously answered: Why was you upgrade supposed to give you faster speeds and what package were you on before?

In reply to a post by XRaySpeX:

In reply to a post by hussnainh8:

When it was set to automatic I changed it to ADSL2+ which didn't help.

Well, it wouldn't! You were already running on ADSL2+. The router defaults to "Auto" which usually chooses ADSL2+ (G.992.5).

However, you were told to change it to G.DMT (G.992.1) or ADSL2 (G.992.3). Please try both and report the stats back here.

When I changed the ADSL Mode to G.DMT (G.992.1), the speed I am getting is 0.58mbps downloading speed and 0.04mbps uploading speed.

When I changed the ADSL Mode to ADSL2 (G.992.3), the speed I am getting is 0.97mbps downloading speed and 0.01mbps uploading speed. I did these speed tests on http://speedtest.btwholesale.com/

In reply to a post by XRaySpeX:

In reply to a post by hussnainh8:

my bad that was my mistake, i got confused with other broadbands as I was looking to change again. You are correct it is on ADSL

Well, now please answer my original Q in the light that you are not on fibre as you previously answered: Why was you upgrade supposed to give you faster speeds and what package were you on before?

I was on Orange Livebox and got a call from orange telling me there is an updata in the router which is the EE Broadband. I usually pay £15 a month but they said the price has changed to £20 a month and that our speeds should be better than before and also 500minutes to any mobile network.

The switch to ADSL G.992.1 hasn't responded as it usually does, the upstream usually stays high.

Your gonna have to do the usual test of removing the lower cover of the master socket and test in the test socket behind if you have one. Record the router stats again to eliminate interference from internal telephone wiring in your home. also if possible, test with another modem/router and filter if your not using a filter plate.

In reply to a post by hussnainh8:

I did these speed tests on http://speedtest.btwholesale.com/

No, do the 2 ADSL Mode changes and report back the router stats as you 1st did. Forget speedtests for the mo', your problem is with what the router is connecting.

update in the router which is the EE Broadband

Routers aren't the BB; the connection is!

So you were told that by changing the router you would get faster speeds? That is untrue!

Were you on ADSL2+ before?

Sounds like you accepted a change from BB + Anytime calls to landlines to BB + Anytime calls to landlines and mobiles.

In reply to a post by XRaySpeX:

update in the router which is the EE Broadband

Routers aren't the BB; the connection is!

So you were told that by changing the router you would get faster speeds? That is untrue!

Were you on ADSL2+ before?

Sounds like you accepted a change from BB + Anytime calls to landlines to BB + Anytime calls to landlines and mobiles.

I do not know if I was on ADSL2+. From all I can remember I think I was on ADSL before the upgrade. I was getting faster speeds with this router but that only lasted 3 days after I got everything setup. Now my speeds are not even 1mbps which is really odd. When I had the upgraded broadband my speeds were at around 4mbps.

In reply to a post by XRaySpeX:

In reply to a post by hussnainh8:

I did these speed tests on http://speedtest.btwholesale.com/

No, do the 2 ADSL Mode changes and report back the router stats as you 1st did. Forget speedtests for the mo', your problem is with what the router is connecting.

ROUTER STATS FOR G.992.1 (G.DMT)

ADSL STATUS

This page shows information about your ADSL connection if applicable.

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode G992.1(G.DMT) G992.1(G.DMT)
Data Rate Information
Stream Type Actual Data Rate
Upstream 992 (Kbps.)
Downstream 1024 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 6.0 dB 9.2 dB
Line Attenuation 26.5 dB 43.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.5 dBm 17.4 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 3 0
Fast Path CRC Error NA NA
Interleaved Path CRC Error 0 0
Loss of Signal Defect 0 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 0 0
Error Seconds 0 154
Statistics
Received Cells 723
Transmitted Cells 821


ROUTER STATS FOR G.992.3 (ADSL2)

ADSL STATUS

This page shows information about your ADSL connection if applicable.

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode G992.3(ADSL2) G992.3(ADSL2)
Data Rate Information
Stream Type Actual Data Rate
Upstream 994 (Kbps.)
Downstream 982 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 5.1 dB 6.4 dB
Line Attenuation 24.7 dB 43.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.2 dBm 18.0 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 0 8
Fast Path CRC Error NA NA
Interleaved Path CRC Error 0 0
Loss of Signal Defect 0 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 0 0
Error Seconds 0 154
Statistics
Received Cells 662
Transmitted Cells 769


ROUTER STATS FOR G992.5(ADSL2+)

ADSL STATUS

This page shows information about your ADSL connection if applicable.

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode G992.5(ADSL2+) G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 882 (Kbps.)
Downstream 896 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 6.4 dB 6.1 dB
Line Attenuation 24.7 dB 47.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.2 dBm 18.2 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 0 0
Fast Path CRC Error NA NA
Interleaved Path CRC Error 0 0
Loss of Signal Defect 0 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 0 0
Error Seconds 0 154
Statistics
Received Cells 340
Transmitted Cells 379

I have finally fixed the issue. Like I said I had 3 landline phones connected in the same house and because there where 2 phones connected to 1 socket each this caused my download speed to go down. Now my speed is running at atleast 6mbps which is fantastic. I did ask earlier if having 3 landline phones connected would be an issue but no one bothered to reply to that. I took 1 phone of which was connected to the socket and my speed is all back now. I have 1 phone connected to the socket and the other phone isnt connected to the socket but I can still recieve/make calls through it. As they are both the same phones.

I'd say its either

1. A line fault causing low speed syncs

OR

2. Moved onto 21CN WBC (ADSL2+) and after a few days a banded profile has been applied limiting speeds.

The later can be reconfigured by ISP support, the former will require engineer visits to assess, report, visit, try to fix, report, visit again and possibly fix.

In reply to a post by hussnainh8:

Does having 3 phone lines in the house affect the speed by any chance? I have one connected to the main socket near my computer. another connected underneath the stairs and another in my room. Does this affect the speed?

I think folks would have automatically assumed all the phones were filtered and would have concentrated on ADSL issues.

Was the phone that you disconnected unfiltered?

Three telephones that are working properly and correctly connected and filtered should not be an issue.

I don't understand what you mean when you say "the other phone isnt connected to the socket but I can still recieve/make calls through it" - do you mean that this other telephone is a cordless DECT handset?

Properly filtered phones should not affect the BB.

How many sockets in house and which ones (master or slave) are phones connected to? Are any phones cordless? In which case only the base station counts.

If removing 1 phone corrected problem, then it was either unfiltered or faulty.

In reply to a post by hussnainh8:

I have finally fixed the issue. Like I said I had 3 landline phones connected in the same house and because there where 2 phones connected to 1 socket each this caused my download speed to go down. Now my speed is running at atleast 6mbps which is fantastic. I did ask earlier if having 3 landline phones connected would be an issue but no one bothered to reply to that. I took 1 phone of which was connected to the socket and my speed is all back now. I have 1 phone connected to the socket and the other phone isnt connected to the socket but I can still recieve/make calls through it. As they are both the same phones.

Now with modern digital telephones only wire connections 2 and 5 are required, 3 is for the old electro/mechanical telephone bell wire connection and can cause interference with broadband, the number 3 wire should be disconnected at NTE5 master socket.

UK Telephone wiring information to help you.

http://www.telephonesuk.co.uk/wiring_info.htm

http://www.wppltd.demon.co.uk/WPP/Wiring/UK_telephon...

http://www.rob-r.co.uk/other/UKphonecatwiring.htm