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Anyone else got an email from Gandi yesterday saying they are going to charge £2.99 per month for email. I notice that it still says on their website today that you get 2 free inboxes with every domain.
Seems very sly of them to try and take away a service they advertised (and still do) as free with their domains. Surely if you purchased a domain for x number of years with that as an advertised feature they shouldn’t be able to change the rules and charge as you’ve already paid in advance?
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Why not use Google mail (gmail) or Hotmail or maybe you have an email system linked to a broadband connection such as Plus.net have.
Michael Chare
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That defeats the point of purchasing your own domain.
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Register (or login) on our website and you will not see this ad.
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I use Gandi, and I got this notification too. It was missing details about what date the cutover occurs, or what the enhanced features of the pay-for service are, so I queried this with support.
Here's the reply I got:
Thanks for reaching out.
As per our mail, our current mail offer will end and will be replaced by our
new offer:
- More storage space for your mailbox going from 3GB to 10GB.
- Backups and datacenter redundancy for disaster recovery
- Better anti-spam and anti-virus protection
- Mailbox search
- Strong mail server security
What’s going to happen going forward ?
Starting from April 6th, you will have the choice to either :
- Keep your mailbox and pay accordingly on a monthly basis.
- Refuse the offer and you can have the choice to delete the mailbox or migrate
your mailbox to another provider. In that case you will have a two months
window to migrate before the deletion of your mailbox
- Forwarding address remains free
How ?
- You will receive ln the 6th of April a mail with a link to make your choice.
How much it will cost for me ?
- It will depend on how many active mailboxes you own. A mailbox costs 2,99£ so
if you have 2 mailboxes, you will be billed 5,98£ monthly.
I am mulling over my choices where to go. pobox.com's Mailstore service is similarly priced (US$50 per year) but offers 50GB of storage, and separate routing for up to 100 addresses on your own domain (forwarding and/or folders) or 6 addresses at one of pobox.com's domains.
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April 6th  They are having a laugh! Is this even legal?
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I'd recommend Microsoft.
Accounts start at £3+VAT per month and include 50GB Storage, Contacts, Calendars, unlimited rules and unlimited shared mailboxes.
It also includes Spam and Malware filtering at no extra cost.
Thanks
Dan
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I'm thinking I might just use iCloud+ as that's only £0.79 per month and gives 50GB shared with iCloud. I do have the Microsot/Office 365 1TB too though. Just on with Gandi support to give them a piece of my mind, as this is a feature of the domain not a promotion so they shouldn't be able to withdraw a service in this way (and at such short notice).
Edited by gary333 (Thu 09-Mar-23 11:39:17)
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Although you won't be able to use your domain on either of those as far as I'm aware.
Thanks
Dan
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Apple do now offer using your own domain.
https://support.apple.com/en-us/HT212514
"When you subscribe to iCloud+, you can use a custom domain name that you already own to personalize your iCloud email address, or you can purchase a new domain."
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I have been told their chat cannot deal with my question and I must email in. After looking at their T&C's I see the below. This contradicts their own rules, you mind the sales of good act.
Article 11 Gandi’s right to end a Service
Gandi reserves the right to withdraw or cease providing a Service at any time for any reason whatsoever. Gandi makes every effort to ensure that its Services
are offered as long as possible. However, a Service may no longer be offered for sale or abandoned. In that case, the proper functioning of the Service is no
longer guaranteed by Gandi, in any way, from the Service withdrawal date.
In the event a Service is withdrawn from the sale, We shall make Our best effort to notify You six (6) months before the withdrawal date according to the
modalities described in the article 21 hereof. It is Your responsibility to take the necessary measures to replace the Service by another, or to no longer use the
Service before the withdrawal date. In either case, Gandi shall either (i) offer a comparable service that You can use until the term of the subscribed Service,
(ii) offer a prorated credit, or (iii) refund You on a pro rata basis, the option being determined at Gandi’s sole and absolute discretion.
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In the event a Service is withdrawn from the sale, We shall make Our best effort to notify You six (6) months before the withdrawal date
They haven't even removed it from sale!!
https://www.gandi.net/en-GB
A domain name at Gandi comes with these free, comprehensive services:
2 email mailboxes, 5GB of storage for your documents, 1 SSL certificate included.
https://www.gandi.net/en-GB/solutions/free-with-doma...
2 free mailboxes
Each domain name purchased at Gandi includes 2 email mailboxes with 3GB of storage to allow you to stand out with a personalized email address.
These mailboxes are accessible from your computer, telephone, or our webmails which have advanced security features.
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Makes me wonder if they try and spin this as a "perk" and not core part of their service. I disagree as I only use a domain for the sole purpose of email. Virgin Media pulled this stunt when they pulled free snapfish prints and I think virus checking, but at least for them it's clear that they are extras and not the core product. I would argue that email is a core part of their domain proudct.
Looks like the new company who took them over just a couple of days ago are already trying to ruin them.
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Makes me wonder if they try and spin this as a "perk" and not core part of their service. I disagree as I only use a domain for the sole purpose of email. Virgin Media pulled this stunt when they pulled free snapfish prints and I think virus checking, but at least for them it's clear that they are extras and not the core product. I would argue that email is a core part of their domain proudct.
Looks like the new company who took them over just a couple of days ago are already trying to ruin them.
Can you just up-sticks and move your domain to another hosting company?
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Makes me wonder if they try and spin this as a "perk" and not core part of their service. I disagree as I only use a domain for the sole purpose of email. Virgin Media pulled this stunt when they pulled free snapfish prints and I think virus checking, but at least for them it's clear that they are extras and not the core product. I would argue that email is a core part of their domain proudct.
Looks like the new company who took them over just a couple of days ago are already trying to ruin them.
Can you just up-sticks and move your domain to another hosting company?
You could, but then you would lose what you paid up-front for it.
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Looks like the new company who took them over just a couple of days ago are already trying to ruin them.
Ah, I missed that.
https://www.clipperton.com/transactions/gandi-the-le...
I like their pants website: https://your.online/
Especially the sample code:
| Text | 1
23
4 | def possibilities():
print("Looking for more possibilities!") possibilities()
possibilities () |
RecursionError: maximum recursion depth exceeded while calling a Python object
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That defeats the point of purchasing your own domain. Not necessarily. I use 123-reg email forwarding. An email sent to my domain name email address is forwarded to other emails servers where I can see them using Thunderbird.
Michael Chare
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Can you just up-sticks and move your domain to another hosting company? They all seem to be charging more these days, up to last year I was paying my domain provider around £17 for a few email accounts but that has now risen to £75 because they claim they have added some extra features.
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That defeats the point of purchasing your own domain. Not necessarily. I use 123-reg email forwarding. An email sent to my domain name email address is forwarded to other emails servers where I can see them using Thunderbird.
You can’t send as your domain name email address in Hotmail nor Gmail, so not a great deal of use forwarding to those services.
Although that’s not my real concern, my concern is a company selling something where you pay up front and them they reneging on the contract.
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What a set of amateurs 😊. Well, even though it’ll cost me more taking them to small claims court than it cost for the domain, I will be out of principle if they don’t provide what I paid for.
Edited by gary333 (Thu 09-Mar-23 17:41:02)
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You can’t send as your domain name email address in Hotmail nor Gmail, so not a great deal of use forwarding to those services.
I don't know about Hotmail, but you certainly can with Gmail. You add external addresses to your Gmail account, and then send E-mail as any of those addresses.
Settings > All Settings > Accounts and Import: Send Mail As.
It Works For Me™.
(The process of adding a new address includes verifying that you own that address)
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That defeats the point of purchasing your own domain.
Not really, I use Microsoft Exchange Online (£3 + tax / month per mailbox) and have Gandi as my domain registrar. You can use free email services (outlook.com, gmail.com) easily with a personal domain, but its not as elegant.
23 years of broadband connectivity since 1999 trial - Live BQM
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you mind the sales of good act.
The what? No longer a current law in England/Wales, replaced in 2015.
https://www.which.co.uk/consumer-rights/regulation/s...
Consumer Rights Act is the current legislation:
https://www.which.co.uk/consumer-rights/regulation/c...
23 years of broadband connectivity since 1999 trial - Live BQM
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Good to know, but is there a reason you’ve been paying for something they provide for “free” with the domain?
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I pay for a domain pretty much to avoid Google, but that’s handy to know they support that for others who come across this. Ta. Shame you can’t do this any longer for free with Microsoft Outlook account.
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You pay for it for the extra features like, 50GB storage, 50GB archiving, unlimited forwarding/rules, unlimited shared mailboxes, mail filtering and guaranteed uptime with service credits.
Also you have the possibility of having other services from Microsoft too.
Thanks
Dan.
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You can’t send as your domain name email address in Hotmail nor Gmail, so not a great deal of use forwarding to those services.
I don't know about Hotmail, but you certainly can with Gmail. You add external addresses to your Gmail account, and then send E-mail as any of those addresses.
Settings > All Settings > Accounts and Import: Send Mail As.
It Works For Me™.
(The process of adding a new address includes verifying that you own that address)
+1
Just as well. I recently had a problem were an email recipient had a Gmail account where my emails from a Plusnet account went into her spam folder where she did not notice them. She only got the email properly when I sent it from a Gmail account.
Other Gmail recipients of the email appeared to receive it OK as they replied.
Odd!
Michael Chare
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I've logged a formal compaint with them. Let's see how they react. I've advised if they do not deal with this as a formal complaint I will have no choice but to seek legal advice / intervention.
It's a shame really. I've used Gandi for at least 6 years now and never had an issue. I wouldn't have much of a problem if they changed these terms come renewal time, but not even 1 month in since i renewed for anoter year (and at a signfincatly higher cost than preivous years) and they want to pull this fast one.
Still to this day they are advertising it as an included feature.
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Good to know, but is there a reason you’ve been paying for something they provide for “free” with the domain? I don't think they did when I started, been with Gandi for years.... but my experience of email with most domain and webhost companies is that it is of extremely lightweight capability. Ok for much home use, but nowhere suitable for any professional. Plus I learn useful skills (for my employment) from running my own MS365 service.
23 years of broadband connectivity since 1999 trial - Live BQM
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Makes sense, thanks for explaining. To be fair to Gandi, not sure what spam features they have but I haven’t had a spam message in many years (well not one from any company I haven’t given my email address to as Matalan and Wayfair love to spam).
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Makes sense, thanks for explaining. No worries, I have quite a few domains, some go back to the mid 1990s ... long before Google and when free open source SpamAssassin was invented.
23 years of broadband connectivity since 1999 trial - Live BQM
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