Seethelight?

Morning,


Anyone got any experience with Seethelight?

They provide FTTP services to new housing developments. Speeds are 200mbit down and 40mbit up on the top tier package, unlimited and no traffic management etc.


Just wondering if anyone has used them/is using them?


Thanks,

Aaron

In reply to a post by Moony1234:

They provide FTTP services to new housing developments. Speeds are 200mbit down and 40mbit up on the top tier package, unlimited and no traffic management etc.

Hmmm. Not very fast.

Eh?

It is mbit and not mbyte...

Ah sorry mbit is old school I guess the new talk is "Mbps"?

I dare say Mbit would do.

Either way, shame no one has heard of them... Also they don't seem to reply to emails...

Lack of info on where its available

http://www.wichelstowe.co.uk/websitefiles/EAST%20WIC...

Indicates East Wichel is one area

Have been with seethelight since August this year and have had nothing but problems with both their telephone service and broadband. To be fair their customer service has been great but they don't seem to be able resolve the problems. Phone seems to be ok now but broadband service is either VERY slow or no connection at all. When tackled about this they suggested it was my laptop and/or I should buy a new wireless router and their's may not be powerful enough. They also suggested that I employ an electrician to provide extra cable so that I could have a wired connection instead of wireless. This is progress!!

ouch... where do you live? do you get good speeds if you are wired in to the router?

Hi, I found your question on this forum due to the fact I was looking for an insight into was anyone else having repeated issues with the 'seethelight' service provider?. I understand that you mostly get to see only the negative side of a personal experience, when things go wrong experience with a provider - and yes for us things had been wrong from the start.
What they had not warned (and you could see why they wouldn't)! is that they have been having issues for months with their telephone service and after going through all the possibilities of it being our laptops (even though our specs are more than adequate) our house's wiring, our phones themselves....and having all their equipement being changed in the house (ONT and associated boxes) in less than 1 month after connection and the optical wire in the street that ran to the house being replaced......still we have the same issues. Our house is a new build that sat empty for 18 months prior to purchase.
I'm not sure what other customers issues are but ours were call drop off at any given point in a conversation, dialling a number only to find it would not connect, people dialling in to our house to find they could not connect a high pitched squeal whilst talking on the phone. In essence an unreliable service. I understand that it is a nation wide issue they are aware but despite being assured they will fix this and some software upgrades to our ONT carried out remotely by themselves our confidence has taken a hammering! Tech our very nice to talk to as are customer services and tech will call you back to keep you in the loop - but the same cannot be said of customer services. Whilst being polite and apologetic on the phone they never return your phone calls never respond to emails and even though being told to request compensation for a poor service which they themselves acknowledge verbally they do not follow up a resolution. We were told they had upgraded our broadband service yesterday (22/10) to 50 meg, our request. I spoke with tech today to have them confirm we had indeed been upgraded and should be expecting to recieve their 50 meg service, and yes we had and appeared on their system as receiving this speed......only for us to inform them that what we actually received was a max of 10.7 meg (multiple tests from different sources) well that's par for the course!
So to all those who have found their way to my response and have read this far,
Please check when signing up to 'seethelight' what issues they are currently experiencing so you are not in for any nasty surprises. We had to go withem as it is a new housing estate, a new village in Northants Little Stanion and there are No other providers for phone & broadband so we are stuck with them. Our mobile broadband doesn't work on 3g here either and we have 2 son's at university who need a good service when at home.

I have heard they are the sole provider for a 'New Village' near to me called Little Stanion.

http://www.littlestanionvillage.co.uk/index.html

All the houses have RJ45 outlets in every room with a central distribution point (mini patch panel!!) in the under the stairs cupboard. I have a relative who has just moved in, BT said they couldn't provide a service and the developer said they have to use Seethelight.

I will update this thread as and when they get their installation.

The internet was much faster in granddads day - Now, they WERE the days.

I have been with Seethelight for about 12 months now are the are shocking!

Poor broadband speeds
Faulty telephone lines
Poor Customer Service
Poor Billing

I have had to deal with seethelight bad customer service on so many occasions that I can't remember all the conversations.

The broadband speeds are below what they advertise and when you speak to them they do nothing. I live in a new build and over 15 other residents have had the same issues.

The seethelight phone lines were not working last year for about 4 months and they did not tell people!

You speak to the terrible seethelight customer service team and they are rude, untrained, unprofessional.

Ofcom should get involved and sort them out!

The seethelight bills are confusing and incorrect, I have been billed 4 times incorrectly and over charged!

Appalling Seethelight is owned by The Inexus Group

If you have a bad experince please post it here and get in touch with the people that own them! The Inexus Group

I live in a new build and over 15 other residents have had the same issues.

I presume that BT and Virgin are locked out of the development?

This was mentioned by BT in the recent duct sharing 'open access' blurb.

BIN THEM.

Hello
I have been a seethelight customer since I moved into a new house in November of last year. After the 3 attempts to get our telephone service sorted out we were eventually connected.
In December we started having problems with latency of over a second which affected any attempt to play games online.
I eventually raised the problem with Tech Support on 9th January and had to chase again on the 14th and 31st. I asked seethelight to contact me to discuss what they were going to do - here is there reply:-

Please accept our sincere apologies for the issues that you have experienced with your seethelight services.

We have referred over to our technical team who have been investigating into this matter for you. They have confirmed that due to the fact that this is an intermittent issue, they are still in the process of trying to implement a fix and resolve this problem for you. We can assure you that we are actively working on this and our technical team will be in touch as soon as this has been resolved.

Unfortunately, following referral to our technical and customer service managers, we are not in a position to make an offer of compensation in regard to this matter.

Should you require any further assistance with this, or any other matter pertaining to your seethelight account, please do not hesitate to contact our Customer Service Team on the telephone number detailed below. Our Customer Service centre is open between the hours of 8am to 6pm, Monday to Friday.

So I still have a problem which seethelight says is intermittent - imho I have a bad service which intermittently is good - and I still dont know if/when they are going to resolve the problem.

I'll update this thread if I get anymore news

I am with See the light as well. On a new housing estate called Priors Hall Park near corby. It will be a 1000 acre site when finished at present around 35 as still building.

I can not get any other provider so have no choice but to use them.
These are the speeds I am getting

download 10.90
upload 4.96
ping 151ms

Not good should be a 50 meg service. Would it be inreasonable to complain ?

Edited by deleted (Mon 07-Feb-11 00:39:22)

In reply to a post by IanBr:

I am with See the light as well. On a new housing estate called Priors Hall Park near corby. It will be a 1000 acre site when finished at present around 35 as still building.

I can not get any other provider so have no choice but to use them.

You can't get BT phone lines?

These developments lock BT and Virgin out. Punters can only get comms from the developers chosen provider.

Hence BT were very interested in their 'Duct Sharing' proposals being reciprocal

In reply to a post by RandomJointer:

These developments lock BT and Virgin out. Punters can only get comms from the developers chosen provider.

Hence BT were very interested in their 'Duct Sharing' proposals being reciprocal

Surprising they don't fall foul of "Restraint of Trade" legislation. Maybe it's the scenic disruption they can argue on a private site.

I suspect it's to do with the property rights required for easements (the rights for access over private land): as they are normally exempt from the competition legislation that relates to goods and services. Hence why the only hope is duct sharing for which there's no legal obligation yet; apart from if the estate roads have been adopted following construction the ability of code operators and other utility undertakers to put infrastructure in the highway (relied on for many mobile phone masts). Are new installations ducted rather than the just lay cables in the ground as the traditional lowest cost option anyway?

The trouble there is the ROI/capital cost which is why there are effectively no new landline networks (other than those originally put in on new development) since the original cable installations (which nearly bankrupted the operators); and even BT as many of us know to our cost won't replace as an alternative to making hundreds of repair joints on clapped out existing underground local loops, even when renewal must be the cheaper option.

Edited by deleted (Tue 08-Feb-11 01:14:54)

I understand that once the phases are completed the council will be adopting the roads. I'm not sure the infastructure of the phone lines (not a techy). The instalation engineer who installed my ONT said that Inexus (the parent company of STL and independent fibre networks) are a very new business and were in talks with Virgin media to come to some sort of deal to use their platform, but at present virgin are not interested.
I Can't get cable tv as it stands. I could get sky as I have a Gateway Terminal Unit in the property (basically it comes through the fibre along with digital terrestrial) we are not allowed to put up dishes at all comes from one LNB and splits down across the properties. Sky would not be worth my while at the moment as I would only be able to take standalone TV as they would not be able to offer me phone line and boradband.
Out of interest are there any options for TV that anyone is aware of down the phone line ??

Would it be inreasonable to complain ?

what did they sell you ? got a link to product page or terms & conditions ?

how does the "lock out" work ? do the deeds of the homes prohibit installation of alternative services or something.

My understanding is that builders of developments don't build Openreach or Virgin networks so their development is only served by their preferred supplier. So those moving in are only able to buy the preferred supplier.

If the development is adopted other operators may build, subject to the 'no dig' period written in to the adoption. If the development is not adopted other operators will be unable to build.

If the development is not adopted other operators will be unable to build.

because it's still private property ?

I'm trying to understand why the BT USO falls over in this case.....

Basically, the street and roads around such developments are private land and the owners (developer/landlord) may not allow alternative operators to install equipment or plant (poles/ducts/cabinets etc). Unles the streets/roads are adopted by the local authourity then other telco's with code powers cannot install landline services

Follow up to my post on the 1st Feb.
Finally contacted on the 2nd February and asked to supply four example traces which i did straight away.
Received reply from 2nd line on the 3rd saying that they couldn't reproduce the delay in their lab and that an engineer was being sent to site on the 7th to check from the local exchange - and depending on the tests - from my residence.
No contact made at all from customer support. Chased again on the 9th.
Finally got an email saying:-
Apologies in the delay in fixing this issue however a solution has now been found. If you could re-test the round trip delay on your service and feedback if you still have a problem it would be appreciated.

Checked and I now have a very good latency to most sites.

Only took 6 weeks to get this sorted.

Edited by deleted (Mon 14-Feb-11 20:46:16)

In reply to a post by qwerty2011:

Hmm, newbie attempting to use a public forum to google bomb a negative review, followed by another newbie with a similar username giving a similarly negative review. Not suss at all.

Hey... I know this post is old but it was the only thing I could find regarding seethelight. Just wondering if there's been any change with the internet service provided by seethelight since we are in 2015? We are moving to Little Stanion and unfortunately the only providers we have are seethelight and directSave telecoms. Any update will be great thanks

Why do you think they are the only providers you can go to?
What exchange is it?

They probably have the whole village. Just like KC has the whole of Hull, No BT presence at all.

I shall be moving to Cranbrook near Exeter shortly which I am told is exclusively SeeTheLight. Can anyone give any feedback as what their service is like there?

In reply to a post by nashmills:

I shall be moving to Cranbrook near Exeter shortly which I am told is exclusively SeeTheLight. Can anyone give any feedback as what their service is like there?

Actually it depends which bit of Cranbrook you're in. One part is exclusively SeeTheLight, and the other is exclusively Virgin.

I have no personal experience of it (don't live in Cranbrook) but I do know that an awful lot of people I deal with think it STL sucks, and I know a lot of people who generally don't like Cranbrook and feel they've been given a bad deal.

I believe you will soon if you can't yet choose to use a different energy supplier mind... so you don't HAVE to be with eon anymore...

In reply to a post by vivaciti:

Why do you think they are the only providers you can go to?
What exchange is it?

There is no exchange, that's the point... there is no BT service in the areas STL are in - such as Cranbrook (vaguely classed as "in Exeter" but in no way really in Exeter)

In reply to a post by therioman:

In reply to a post by nashmills:

I shall be moving to Cranbrook near Exeter shortly which I am told is exclusively SeeTheLight. Can anyone give any feedback as what their service is like there?

Actually it depends which bit of Cranbrook you're in. One part is exclusively SeeTheLight, and the other is exclusively Virgin.

I have no personal experience of it (don't live in Cranbrook) but I do know that an awful lot of people I deal with think it STL sucks, and I know a lot of people who generally don't like Cranbrook and feel they've been given a bad deal.

I believe you will soon if you can't yet choose to use a different energy supplier mind... so you don't HAVE to be with eon anymore...

Thank you for that useful info. I don't suppose you know which part is exclusively Virgin and/or which developers are building there?

That's not actually correct.

Virgin CANNOT supply Cranbrook. However, there is an alternative to "seethelight".

Direct Save Telecom can supply service to all sites where "seethelight" operate.

If your interested, this is where I went...

http://www.directsavetelecom.co.uk/ftth.php

Thanks

Sally

My brother is with these he is not impressed how he is locked to hardly any choice all the providers are poorly priced no proper competition.

He has been having so many issues with the router they provide its rubbish its a zte one and the wifi is one of the worst i have ever seen he can hardly get a stable signal in the next room most of the time as well it wont even show 5ghz it keeps disappearing even if you stand next to the thing

When contacting them about this they are not even helpful trying to claim they cant control wifi and the router is fine from what they can see if he wants a replacement they want something like £60 and for him to renew his contract for another 12 months

These have been taken over by Sky as well yet do not offer any deals.if you have tv.

If they are recommending using seethelight then surely you are on an OFNL and could then use any other prover that offers service via them. Worth a look!

This is a list of provers: https://www.ofnl.co.uk/residents-businesses/availabl...

You replied to the OP, who lost interest in the thread in 2011, and the thread dying in 2015.. It was woken up by the poster before you, presumably just to make a comment about the ISP.

Mighty impressive zombie thread, brought back from the dead twice.

Guess we should reconvene in 2027!?!

I'll be honest, I never actually read the dates oops.

We've all made that mistake in the past . Don't worry about it.