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Well here I am sending a message on my mobile (what a performance) because for some hours I've had no service, can't connect to the Net at all. I thought the OpenDNS servers were out but it seems there's no internet on Coms at the mo (2 a.m). Anyone else gettng this? Of course if you are you won't be able to get online to read this! What a farce this all is
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Yep, I am in the same boat.
My router says under DNS communication "waiting for gateway ping".
I've just had a powercut too and I originally thought it was that. Maybe screwed the router up or something. Had to use my 3 dongle to get online to find out what is going on. Trust Coms to make everything worse!
As an aside, I see that I have been moved on to gateway 109.224.191.51 where I was on .53 before. I believe .51 was the one that was having the packetloss problems. I don't know if that has anything to do with it.
Still its a piece of nonsense that Coms dont even have a status page to let us know of any network problems. And I am damned if I am going to contribute more to coms' coffers by phoning their support line... probably just get fobbed off anyway.
Edited by deleted (Fri 28-Mar-14 02:45:31)
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Post deleted by ross1701
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Register (or login) on our website and you will not see this ad.
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I submitted a ticket to support about the no service at 3am. By 7am I had received the usual cookie cutter response about powercycling the router (already done that) and changing out microfilters and cables. Then they say try a new router (like I have a pile of them lying around!) etc etc. Honestly. Coms. What a joke.
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Same issue here, seems like the TB ping monitor can still ping the router though. I've sent an email to support, lets see what generic response I get back!
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Its clear that there are a number of us with the same issue here. So logic dictates that there is a problem at Coms end of things. It would seem that via the copy & paste response from support, Coms are unaware of any problem. (at least support don't know of any... mind you, they didn't know about the throttling so...)
That's the final straw for me. I was going to sit back and wait a while to see how the throttling would affect me (I usually d/l after midnight so according to the throttle times, it shouldn't affect me much) but this "outage" and supports... well non-existent really...
I guess I'm going to have to faff about and look for a new provider now. Looks like Xilo or Vivacity might be getting some business from me soon... I hope their support is a bit more clued up!
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Down for me too. Can connect but no data. Anyone rung them?
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Ditto here. Down since about midnight. I too changed from Coms' DNS to OpenDNS as Coms' wasn't working. I can access certain sites - like this forum - but the vast majority of everything else isn't connecting.
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Yup, most sites dont work. Gonna ring coms and if they fob me off im going.
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Maybe related but probably not - I've noticed that the times in the coms ticket system are borked. Says I submitted the ticked last night at 9.30, when I actually submitted it at 3.30am! Also seems to be stuck on 'waiting for customer response'.
The words 'brewery' 'in' 'a' and one that will be censored come to mind!
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ranng support. Opendns is down apparently. He said coms should work, but some sites dont. So gonna try Google dns
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I just did the change opendns to 'automatically acquire dns' which at least got some sites working but not all. Then changed back to opendns, which again some sites work, some don't. At least I can get to this one.
I think coms are passing the buck... surely everyone coms or other ISP would be having issues with opendns?
Seems to be some sort of dns issue both with coms dns and opendns.
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Seems to have worked. Although still cannot get on my homepage - http://www.netvibes.com or opendns website
Anyone tried both of those address do they work for you?
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Can't connect to either of the two.
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Nope. Both Netvibes and OpenDNS are unreachable right now. (using Open DNS anyway) will try coms dns...
... same using coms dns. both unreachable.
Edited by deleted (Fri 28-Mar-14 08:48:02)
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I'm using google dns and not having any issues
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Both work on 3g but neither work on opendns, googledns and comsdns. Dont get that?
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Appears they're the only 2 sites on the net that ive tried that dont work although both are up
Coms guy did say their supplier said there were issues with opendns and its been better since going to Google ones
Edited by bobble_bob (Fri 28-Mar-14 08:51:08)
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What gateway are you on?
I've been on both the .51 and .52 with these issues.
However last night I was on the .53 when everything was fine.
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Can't get to mozilla.com either. Somethings amiss at coms end. thats for sure. Palming it off on being an opendns specific problem is bs.
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That works for me on Google DNS. Finding http://www.game.co.uk/ slow though
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Ah so thats whats wrong, Had to go to work so couldn't investigate.
I've been using ODNS for years and never had an issue with them....
their site looks up from work, you sure coms wasn't just BSing you?
Edited by Cruncher (Fri 28-Mar-14 09:03:14)
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Well its more than that. Even though more sites work with Google or coms dns some are still down that i know are up
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I see no mention of service issues on Open DNS's twitter....
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Using the google dns seems to have most sites working for me now, albeit somewhat slow.
I wonder if opendns have blocked or blacklisted coms (or vice versa)?
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Thats why i think its a coms/opendns issue rather than a more widespread issue.
Even on google dns opendns website is down
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opendns website working for you on google dns?
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For me, the opendns website is working using google dns.
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I don't understand how that could be, ODNS is a totally separate entity to coms, they shouldn't affect each other in any way.
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ODNS webby is fine from here (Work)
As is the rest of the internet.
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And isnt for me, weirdly.
Edit: Is now. Infact all sites are working that had broke
Edited by bobble_bob (Fri 28-Mar-14 09:13:41)
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What gateway are you on? I'm on the .50 now.
I've a hunch that its some sort of gateway related opendns issue.
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No matter what dns still goes through the coms network so maybe that is effecting something?
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.52 but everything working now. Gonna try changing back to opendns
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Fair play, I'm gonna do some work, will check back later and see if its been sorted....
Lucky i'm not working from home today.....
Good luck.
Edited by Cruncher (Fri 28-Mar-14 09:18:40)
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opendns appears to be working again. Anyone else want to try?
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Hmm...
As much as I'd like to do Coms support work for them, I've gotta go do other stuff now.
Hoepfully things are sorted when I get back (not holding my breath though)
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Can confirm that it is working again here as well.
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Seems to have fixed it. Rebooted on opendns and fine again. So whether it was opendns/coms or both its working now
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Funny how it got fixed just as the tech guys would probably be going to work and people start reporting issues. I do think it was a coms issue, too many sites down on other dns servers aswell
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Working here now.
First couple of hops are on enta.net - thought coms was old pipex?
Do they own enta as well?
It can only get worse 
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Its been mentioned before, they just use some Enta routers we arent on Enta. Alot of ISPs do the same
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Thanks for clearing that up.
I'm not a regular, I just pop in when something breaks - speaks volumes for adsl24
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Funny how it got fixed just as the tech guys would probably be going to work and people start reporting issues. I do think it was a coms issue, too many sites down on other dns servers aswell
GCHQ: "Snooping whilst you're sleeping"
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I've been at work since 8.45am, Open DNS has been fine all the time. I dont see it being an ODNS issue.
Its Coms new traffic management poilcy. 
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On your works connection do you mean? Problem did clear at 8:40am for me though 
Yea something else was going on, but these things do happen and tbf apart from some minor issues that Paul/Dan have sorted, i havent had anything major so will see what happens. Im certainly looking at alternatives incase
Edited by bobble_bob (Fri 28-Mar-14 09:34:53)
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Yeah sorry, work connection/domain.
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Sounds more related to http://noc.enta.net/2014/03/incident-routing-issues/
As Coms appear to use Entanet in some way for their peering/transit, then I suspect issues will be as above.
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Hope so be glad if its not a coms issue. Was certainly not a dns one anyway
routing to off-net destinations
What does that actually mean?
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Phew! Just got around to checking my Net and find it's back on, what a relief, I had visions of e7even all over again. I don't know what this was, I reverted back to their own DNS but couldn't go anywhere either, no sites would load for me. Very odd that people are saying that some sites were loading, if the DNS servers were down one would think that it would be impossible to go anywhere. It sounds like something 'selective' was put in place rather than a fault, as in garden walling.
I've been thinking of jumping ship for a time, fed up with all the hassle from what WAS the best ISP I'd ever had plus I'm having trouble with my phone company anyway... so maybe try a wireless ISP this time, get rid of landlines and all their inherent problems (especially BT's stranglehold of the so-called maintenance of them). Pity that mobile internet is still so expensive as that would be the best, take ones ISP out in ones pocket without being stuck to one physical location.
Nice to see the usual lack of response from Coms (what a dork name), to tell us what's happening.
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Routing to locations outside the core network.
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Post deleted by seb
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What he said. 
Thanks Aquiss ISP for explaining who our Coms ISP was having issues.
Coms, is your Twitter borked? I dont give a [censored] whos been promoted, but I do care why my broadband was down. 
Edited by Cruncher (Fri 28-Mar-14 13:25:39)
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Surprise, surprise... minutes after I made the previous post I get an update to my ticket.
They basically said it was an outage at OpenDNS (which we now know it wasn't) and that it was resolved at 9am.
Utterly useless!
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Seems it was an Enta routing issue
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I think opendns was partly to blame. Using coms dns and google dns helped get me back online but some sites were still down. So maybe the routing and being on opendns caused more issues than other dns servers
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So pleased others had this problem again this morning. Really PEED off. No communication from Coms as usual. GET YOUR ACT TOGETHER!!!!!!!
First thing off a morning I have to pick up my jobs that have come in. Not able to do that AGAIN this morning.
Sorry, this is one straw too many, yet again support didnt know anything about it. Says something when Aquiss have to kindly step in and update us. Paul/Dan you should be ashamed.
PS just discovered they must have gone offline some point between midnight and 12.30am as I ftp every 20 secs to a weather station and that was reporting a failure at 12.43. Came back up between 08.40 and 09.20 If it was an Enta fault, seems like they tookm a heck of a long time to recognise there was a problem. Seems like another Coms failure to me!
Woody
regards,
Woody (chuntering along in his own inimitable style, using 100 words when 10 would do)
Edited by ukwoody (Fri 28-Mar-14 18:14:53)
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http://system.opendns.com/
That would suggest otherwise...
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yep either ignorance or BS
regards,
Woody (chuntering along in his own inimitable style, using 100 words when 10 would do)
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I dont think that opendns were broke, i think the routing to them was. Opendns played a part in the outage as changing dns allowed me to access sites i couldnt on opendns (some still were down mind)
So maybe the route from opendns to coms via Enta is different to the route taken on say google dns to coms via enta. And it was the routing that was screwed. All guess work mind but changing dns helped for me
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