downloads

Hi All
Im a premier Customer who has always sung the praises of PN and been with them since 14.4k (lol), So spend

Andy,

Sounds like you have been very lucky with P2P until now.
I was like you, and one day had the same trouble and only way out was to leave.
TBH doubt if you will get much help from PN as you aren't the type of customer they want these days.
P2P speeds are different to direct download speeds. (PN throttle P2P until you leave in some cases)

checked exchange status?

I'm a similar user by the sounds of it. Last night 2-3 shows downloads no problems, in fact they uploaded the same amount which is not the norm. I gave up using azereus ages ago because of a similar problem, nothing was finishing. I use utorrent now, find it great plus the scheduler helps manage the peak time.

So many variables to speed, you need to do a little testing before blaming the PN shaping, although I'm not saying it isn't that ! the new capacity can't come soon enough

checked exchange status?

If say a HTTP download is quick at peakish times while P2P is slow then exchange status is unlikely to be an issue, but rather shaping at the ISP side

http://pn-the-truth.blogspot.com/2007/02/test-your-speeds.html

Theres some links to try html downloads on this site

I would say your reply is more feasible, rather than exchange contention, I just didn't want to say that.

Thanks for the posts
If it was the exchange would it not be all downloads all of the time? Ive just had a look at my last few days downloads and Of course there is not much while we was away (only brother feeding the animals when he comes in )Tthen the day after we came back (which i knew would be high to catch up) Was 5g and then 4g the next night as under 1g and last night just under half a gig?

As for them shapng the line I dont think that they would do it to that extent even if as you say i am not one of the user's who they want. My usage over the last year has been pretty much constat?

I will have a look at the exchange to see if they are doing any work overnight.

Regards Andy

Andy,

As others have said doubt it's an exchange issue.
If you do a seach on "P2P" on this form you will find many issues.
PN clearly don't want people to use it.
Just because you are still in your "allowance" doesn't mean much, look on here what they are doing to BB+ users.

yes but he never said he was downloading http at full speed at the sametime as running p2p really slowly. did he? hence my suggestion. I am not precluding the shaping, but equally doesn't preclude the exchange...yet

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So spend

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Plusnet LLU and Your Rights
Formal Complaints Process
Testing Connection Speeds

Hi Very Little usage of P2P during peak time 1 - 2 % if that

regs Andy

Hi HTTP are used during the day early evening And as a rule i dont use P2P during the day/Evening it kicks in at 11.30pm till 3,30pm So the d/l's dont usually happen at the same time. However I have knoticed that P2P during the day 9.00am ish to 3.30pm is not as fast as during the night though which i would expect and at one time thought peak would be somthing like 11pm to 7.0am

Regs Andy

my understanding is no it would not be all the time for all downloads. Yes it would be for all downloads at the same time. But without knowing if you have a whole bunch of people downloading during the night, or peak, you wouldn't really know, other than looking to see if BT acknowledge a capacity problem. Unless you have a bunch of people downloading all day all the time and using enough to fill the exchange capacity It is only ofcourse a possibility.
Other options are bad line conditions.
ISP overall capacity and contention kicking in.
ISP shaping.

All I am doing is presenting all the options for elimination.
http://usertools.plus.net/exchanges

Hello I take your point however , I Have read the limits and it says 20gig peak and upto 200g off peak I have never reached the of peak by a long long way and at most 15g peck so am well within. MY usage. So if they are not happy with peopl using the amount they allow. !!! WHY !! say YOU can use this amount in the first place?

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So if they are not happy with peopl using the amount they allow. !!! WHY !! say YOU can use this amount in the first place?
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Amen to that!

They say high limits to get people to sign up to them, knowing most people won't get anywhere near the limits.
If you do download what is in their opinion too much you will get throttled to you leave,
as you aren't a cost effective customer.

I prefer the ways of checking that don't rely on BT noticing the congestion, i.e. there can be a week or two difference, i.e. it can say green when performance is actually red.

Andrew - would you suggest any sure fire way that proves it is an ISP at fault and not an exchange or contention? If there is such a way?

I don't want to take this off topic, but it occurred to me when forming another answer, that exchange congestion can occur at any time and I was wondering when BT determine its time to increase capacity. I mean if a handful of heavy users on 8M where using it say 11am to 2pm, that could cause a slow down for everyone? I guess we are just at the mercy of BT and our fellow neighbours on that. Sorry to be dragging this away.

I think Andrew has hinted at one. If people are registering their telephone details on this site when doing speed tests TBB should be able to offer a comparison on what other people are seeing on the same exchange but through different ISPs. I think if that goes into operation it would be a very powerful and useful tool for people.

Only if the results are made viewable?

If that is going to happen WOW that would upset some ISP's who use that as an excuse.

Not totally conclusive. An exchange may have multiple DSLAMs and only one may be affected. We have no way of knowing which DSLAM we are on.

LOL

And I bet all the Plusnet customers are on the same DSLAM, the one that just happens to be showing red

That would really depend on the numbers of results against an exchange. The higher the number, the better it will paint an accurate picture.

They might just show what the average speeds are on the exchange but if they want to make it really useful it would be advisable to also show the breakdown grouped by ISP and sync rates too IMO.

Good point - BT may well have a policy in some exchanges of allocating users to the DSLAMs according to their ISP.

Nice to see you haven't lost your sense of humour.

Yep unfortunately if you are on a particular one, you get stuck on the red one

Lots of options possible, but needs some automation to work well.

As for definitive ISP or exchange, there isn't one, even with the speedtest login you cannot be certain

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I Have read the limits and it says 20gig peak and upto 200g off peak I have never reached the of peak by a long long way and at most 15g peck so am well within. MY usage.

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There is a 20GB on-peak limit, however, your connection is rate limited after hitting 13GB on-peak. After 13GB you will never see more than 256kbps for P2P or more than 2Mb for anything else.

At 17GB, P2P is rate limited to 128kbps and anything else to 1Mb.

At 20GB P2P is blocked and your line is 512kbps.

So, in reality there is a 13GB on-peak limit then rate limiting kicks in.

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As for definitive ISP or exchange, there isn't one, even with the speedtest login you cannot be certain

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That is a shame, but understandable.

I just migrated out and instead of getting 0.1KB/sec at this time of day on P2P I now get 300KB+/sec.

Moral of the story, no matter how much you pay PN, they are going to inevitably shape your traffic according to their priorities - and so poor speeds on "disliked" applications are par for the course.

My advice: if you're unhappy, up and leave them. You won't look back...

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My advice: if you're unhappy, up and leave them. You won't look back...

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Excellent advice. Vote with your feet and move on.