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Just come home tonight to discover that my broadband wasnt working, so I tried my new orange username which worked so I`m assuming my migration is complete.
My question is, do I need to do anything now?? If I log into the plusnet portal with my username and password, it still says I`m on broadband your way at
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Let PlusNet know you have migrated as they may continue billing you if they are not told. Change your DNS servers?
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In reply to:
My question is, do I need to do anything now??
When you are clear of PN, i.e. all bills paid and/or refunds made, instruct them to remove all your personal/payment details from their systems.
+++++++++++++++++++++++++++++++++++++++
"Nearly all men can stand adversity, but if you want to test a man's character, give him power."
Abraham Lincoln
16th president of US (1809 - 1865)
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Register (or login) on our website and you will not see this ad.
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Unless they want to stay on PAYG for a little while while they transfer they're email, if they ever used their PlusNet addresses  But yeah, not bad advice for once you're completely clear, although I'm not sure how much I'd trust them in any assertions of having removed info..
If the OP has been moved from PAYG back to a broadband package I'd ask what's going on as it sounds a bit odd. As others have said you will need to confirm the migration has taken place as sometimes they won't pick up on this.
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My problem with that is that I am still keeping a domain name with them, and I also still want to be paid all my referral payments.
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I think if you ask PlusNet to keep the info safe, you can be pretty sure they'll destroy it.
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In which case I'd raise a ticket to make sure they know the migration has completed successfully and make it clear you want to remain on a PAYG account.
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In reply to:
I also still want to be paid all my referral payments.
Fair comment. By the use of the word 'all' I assume you must have several referrals. It's an interesting concept that PN have adopted, in that you retain payments even when you cease to be a customer. They are in effect subsidising you use of an alternative ISP. Long may it reign
+++++++++++++++++++++++++++++++++++++++
"Nearly all men can stand adversity, but if you want to test a man's character, give him power."
Abraham Lincoln
16th president of US (1809 - 1865)
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Maybe a fairer way would be if the refer left PN then the person would was referred now gets the credit off his or her bill.
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But the entire point of the referral l scheme in it's latest incarnation is for people to do the marketing for PlusNet. Even if you've never had anything to do with PlusNet you can still advertise on their behalf and get paid for it. They were even offering holidays and other prizes for referrals last year. I can't seem them changing things or diverting from an approach which form what they've stated in the past has been very successful for them.
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IMO there are two sides to the referals.
One is adverts on someones website etc and can understand getting paid for that.
But what about friends & family who someone has said "join PN they are great",
but then leaves as they have found a better/cheaper service.
I wouldn't want to profit from friends & family for a service I don't use.
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I wouldn't want my friends or family using plusnet even if I hadn't referred them.
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In reply to:
But what about friends & family who someone has said "join PN they are great",
but then leaves as they have found a better/cheaper service.
I wouldn't want to profit from friends & family for a service I don't use.
Got to agree with that, I wouldn't feel good about getting referrals from an ISP that I not longer use.
Paul
Plus Net - maxDSL - premier....or whatever its called now
Draytek Vigor 280VG running 2.7_E38 firmware
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In reply to:
....They were even offering holidays and other prizes for referrals last year.
Which reminds me, has anybody seen any announcements anywhere regarding who won the VW Golf which was the top prize in a recent referrals promotion?
Rob
PlusNet Premier Option 1 MaxDSL @ 8128 / 448
DrayTek Vigor2800VG (Firmware v2.7.1_E38)
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In reply to:
Which reminds me, has anybody seen any announcements anywhere regarding who won the VW Golf which was the top prize in a recent referrals promotion?
http://community.plus.net/comms/2007/05/11/and-the-winner-of-the-shiny-car-is/
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Thanks!
Rob
PlusNet Premier Option 1 MaxDSL @ 8128 / 448
DrayTek Vigor2800VG (Firmware v2.7.1_E38)
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Thanks for the link.
But who did the draw and where? and who supervised it?
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Who says my referrals are friends and family??
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you are inferring they may have been dishonest from that line of questioning, well that's my take on it
Paul
Plus Net - maxDSL - premier....or whatever its called now
Draytek Vigor 280VG running 2.7_E38 firmware
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Indeed there are. But I was just saying the way in which things have moved within PlusNet.
Originally referrals were a way for people who used and supported an small and forward thinking ISP, to recommend the ISP to others and get a little something back. Effective cheap advertising and a thank-you to those who supported the company.
More recently it has become more a clear marketing tool with prizes competitions and the scheme being opened up to everyone. Sure, people do still refer friends/family/etc, but the focus from PlusNet's side moved on (but didn't forget) it's previous focus.
There has without a doubt been a shift in the way in which PlusNet approach referrals, although obviously they want the same benefits, new customers for little advertising or marketing outlay.
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Why would you have that take on it?
Do you think asking questions infers guilt?
I think you need answers (or at times lack of answers) to decide is something has been dishonest.
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If only plusnet were as reliable as a volkswagen
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Because I've seen those sort of questions asked before elsewhere and I'm afraid they are usually asked with intent to cause mischief, although I do accept its probably not your intent.
If plusnet choose to reply about the process, it has the potential to turn into yet another points scoring exercise, I can almost read the comment now......'well they didn't use an independent person it must be bent'....'I wonder if they are related to someone in plusnet'
If plusnet choose not to reply, either because they don't hang off ever post written here i.ie they never read it or they are concern about the above, then again there is potentially no smoke without fire, an open organisation would tell us 'the great and good' on this forum the truth and we enter into another points scoring exercise.
We seem to be heading back to vendetta city again
Paul
Plus Net - maxDSL - premier....or whatever its called now
Draytek Vigor 280VG running 2.7_E38 firmware
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Nowhere in your post that would make you think the PlusNet used an independent person.
I don't know if they did or didn't, that's why I asked the questions.
But it looks like you make up your mind they never, or do you know?
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Do tell us then as to why you are interested?
ZeN
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Why?
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I did say I can almost read the comments ! whether they used an independent person or not makes very little difference to that type of draw, one which has certain terms to enter but is free. Perhaps plusnet went the extra mile and got someone outside of the company to draw the name. It doesn't actually matter, but do you seen my view point about taking that line of questioning it has the potential to turn into a points scoring event again
Paul
Plus Net - maxDSL - premier....or whatever its called now
Draytek Vigor 280VG running 2.7_E38 firmware
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I think there will aways be jokes, eg the bosses brother won it etc.
But as long it open and honest, then it's just jokes.
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Agreed.
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I think you're being unfair. To my reading of the terms of the draw, which do, incidentally, state that the draw was made by an independent person as required, i understand that they only breach the relevant acts once, which isn't that bad for plusnet.
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Now thats a bit of research well made, where do you think plusnet breached an act and can they improve if they do this sort of thing again?
Paul
Plus Net - maxDSL - premier....or whatever its called now
Draytek Vigor 280VG running 2.7_E38 firmware
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This thread has gone completly off topic from my orignal question. My thanjks to the few people who did have some practical advice, the matter has been closed to my satisfaction.
Mods, please feel free to lock this thread should you want to stop it from going further off topic.
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Glad you got it sorted
I'm sure things here will die a natural death eventually.
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"I did say I can almost read the comments !"
You imagine what people are going to say and detrimentally and then you accuse others of points scoring?
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In reply to:
....and I also still want to be paid all my referral payments
What? You mean even after you've left Plusnet, you can still be paid? Is that right? If so, Plusnet will need to back date the 2Yrs+ of payments that I've not had since I left...!!
Nutz
Metronet
Max Premium (was PAYGoS 2000 20:1)
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They will pay if you downgraded to a PAYG dial-up account and if you left within the last year or so (they changed the scheme to include payments on non-subscription accounts around a year ago). Before this date, when people left the referal links between accounts was destroyed when the paying account was closed.
Vince
15 year olds racing cars - Sponsors needed for 2007 and 2008 - MVRacing.co.uk |
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So some of us lost what is now paid, but advised of changes to staff and the system by email as though we still had.
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Thanks for your input
Paul
Plus Net - maxDSL - premier....or whatever its called now
Draytek Vigor 280VG running 2.7_E38 firmware
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Your welcome.
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In reply to:
Disability Discrimination Act
You'll be sure to report all other breakers of said law to the authorities, I assume?
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"Something they did on the 18 May 2007, 2 days after I asked them for their registration details. "
I actually rang the DP Commissioner regarding another issue, and a company must be registered if:
1) They collect personal information for the intention of sales and promotion.
This excludes for billing or invoicing, if it used for the promotion of the company or sales etc, then they have to be registered.
NOW, I have left them for nearly 2.5 years, and all my details are still there, which is unreasonable for them to keep. So therefore if they have only just registered on 18th May, they have infact broken the DPA, as we all know they have been sending sales / promotional emails before this date.
SO Plusnet please answer the following:
1) Why are my details still on there?
2) Can I have the name of your Data Protection Controller and the Postal Address, to write to ask you for an official answer as to why I have my details still on your system.
Please remove my email address immediately, as I do not want any mailings from you.
This is not a dig at any person individually, however it is at the compnay, and I cannot tolerate that you are breaking the law.
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Without going into discussion on the rest of your details, I do NOT read the "Company Law Amendment Directive" as requiring the inclusion of the VAT number (unless it is specifically relevant to the communication - i.e. an Invoice)!!
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Thats the problem with people who are not legally trained, when they look at things like the DPA and disabilities act.
A lot of the time it is that they think the lawbeen broken but usually there are a lot of reasons why it appears that they have been broken but in fact they have not. Next thing you will be quoting is the Human Rights Laws.
it beggars belief that people who have no training in legal matters start quoting selective lines from laws and acts because it suits their agenda .
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I don't actually see the point of asking those question here ! do you think they will actually react to them post on here.....they may not even read the post! I think if you want it sorted, you have to write to them recorded delivery and if you can't be bother doing it then its not that much of a worry for you is it?
I hope you don't think that just because you have posted something on an independent forum that someone from plusnet may or may not read that you have sorted it all out, although it does seem to be a trend starting on here
Paul
Plus Net - maxDSL - premier....or whatever its called now
Draytek Vigor 280VG running 2.7_E38 firmware
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In my experience, they're much more likely to respond quickly here than they are to a ticket in their support system, which they ignore for days if it suits them.
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You may be right (Edit: No. you definitely are. My mistake. I've edited that out). But I don't think there can be much disagreement that at least some of the information should have been on their emails.
Edited by podster (Fri 15-Jun-07 10:04:46)
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Not that foolish argument again. Is it at all possible for someone to speak their mind and not be asked to deal with all other companies in breach?
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Well given that Think Broadband and Microsoft (to name two very quickly) are also guilty, one would expect complaints about any or all of them, since the majority of browsers are supplied by the latter and this argument is occuring on the site of the former.
Encouraging WAI/WCAG/508 is a good thing (I've done it myself), but putting it in the context that Podster did, is simply looking for ammo IMHO.
Anyway, how can you prove that any of the above and/or Plusnet have refused to provide services or haven't taken reasonable steps to attempt to make things easier (in line with DDA/WAI)?
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In answer to the last point, because PlusNet added the Captcha after several weeks of the software's release; ie: they are deliberately making it more difficult to use.
This is symptomatic of PlusNet's casual disregard for the laws of the land.
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I disagree. They are making it deliberately more difficult for bots to get past. If you feel it is a blatent attempt to deny the disabled access, and not for bots, then raise a complaint with the authorities.
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That doesn't preclude the use of an audio alternative. It doesn't have to be deliberate to be discrimination.
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In reply to:
they are deliberately making it more difficult to use
That's what you said. So is it deliberate or not?
That's it from me. Not getting into this childish tit for tat stuff anymore. Complain to the authorities.
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Seeing as Plusnet seem to be suffering temporary blindness, here are the details of their data controller as Plusnet previously eventually relented to disclose to me.
Mark Bell, PlusNet PLC, Internet House, 2 Tenter Street, Sheffield, S1 4BY.
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I run my own limited Company &, obviously, do work for other companies. tbh, I cannot think of ANY Company that actually complies with this!!
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Sorry but it doesn't work like that, if he feels plusnet are holding his personal data for longer than is necessary he should contact them formally for an explanation, it's the only way to go forward. Posting a request on here won't work, because plusnet might not read it, how do they know who he is? so he's then relying on plusnet to contact him, perhaps they will but if you feel strongly about protecting your personal data as he appears to be in his post, you get off your bottom and do something about it.
Paul
Plus Net - maxDSL - premier....or whatever its called now
Draytek Vigor 280VG running 2.7_E38 firmware
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In reply to:
Seeing as Plusnet seem to be suffering temporary blindness
you seem to believe if its posted here they should do something about it, they are not duty bound to respond here
Paul
Plus Net - maxDSL - premier....or whatever its called now
Draytek Vigor 280VG running 2.7_E38 firmware
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In reply to:
Well given that Think Broadband and Microsoft (to name two very quickly) are also guilty, one would expect complaints about any or all of them, since the majority of browsers are supplied by the latter and this argument is occuring on the site of the former.
Assuming you're referring to a CAPTCHA, if anyone is disabled and has a problem, all they need to do is drop an e-mail to team@ and we'll help them. We've done this before to those who had problems using our old ratings system (that should be fixed in the system on the new site).
seb
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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> That's it from me. Not getting into this childish tit for tat stuff anymore. Complain to the authorities.
I would hope the "authorities" would consider whether any disabled people have actually been harmed by it.
Laws are there to protect certain rights, not as a revenge tool some people seem to think they are to cause as much work as possible for someone they don't like.
On the issue of the laws they have "broken" from the blog article..
seb
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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>Assuming you're referring to a CAPTCHA, if anyone is disabled and has a problem, all they need to do is drop an e-mail to team@ and we'll help them.
Might be better to send a PM, they might be using PNs Squirrelmail 
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I wasn't having a go at TB Seb, but highlighting the fact that the vast majority of commercial websites do not conform to WAI standards. I didn't say anything about CAPTCHA in regards to TB.
In reply to:
Laws are there to protect certain rights, not as a revenge tool some people seem to think they are to cause as much work as possible for someone they don't like.
Thank you. You highlight my concerns with the slant of the posts above.
Oh and the linked Blog Article doesn't conform to WAI 2, 3, xhtml, or css standards either. Hardly a basis for crowing about others' web standards really.
Edited by camieabz (Fri 15-Jun-07 19:06:45)
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In reply to:
I wasn't having a go at TB Seb, but highlighting the fact that the vast majority of commercial websites do not conform to WAI standards. I didn't say anything about CAPTCHA in regards to TB.
I know what you meant.. I was trying to illustrate though that you don't need to spend ridiculous amounts of money to make sure your entire site works for the blind in every single way possible, as long as you're reasonable and work around the problems.
That said, our new site was designed with standards in mind as far as feasible, but it's very difficult (and therefore expensive; time=money) to be perfect..
seb
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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There's some debate often about this though - making disabled users "do something special" seems to fall foul of guidelines about it being a discriminatory requirement.
Go figure...
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