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Shreddies
(newbie) Tue 14-Apr-09 12:07:00

No email

[link to this post]

Signed up to Plusnet last week. Email should have been set up "within 30 mins". Still cannot receive email, 4 days later. Tried the online support. Was told that they are aware of the problem but don't have a fix time in other words who knows when it will be fixed? Not impressed with my first experience of PlusNet. Is this typical of PlusNet email reliability and support?

chrisparr
(isp) Tue 14-Apr-09 12:08:37

Re: No email

[re: Shreddies] [link to this post]

Can you PM me your username so I can take a look into this?

Chris Parr
Plusnet Comms Team
Service Status :: RSS :: Email

The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).

deleted
(deleted) Wed 15-Apr-09 07:54:28

Re: No email

[re: chrisparr] [link to this post]

Hi there,

We had a problem with LDAP population over the bank holiday weekend that I suspect contributed to this. It should be easily fixable by our support team though.

RobertoS
(eat-sleep-adslguide) Wed 15-Apr-09 08:30:25

Re: No email

[re: deleted] [link to this post]

LDAP is what exactly for us non-techie users?

And no, I don't want an explanation. I was just pointing out that to 95% at least of your customers that means nothing. That doesn't include me as I'm not a customer, but it does in that I have no idea of its meaning or relevance.

Bob: Demon dialup >> Freeserve dialup >> BT Broadband >> Prodigynet >> Newnet >> O2 Standard.
Purple Cloud for domain, email and web space.

deleted
(deleted) Wed 15-Apr-09 08:35:39

Re: No email

[re: RobertoS] [link to this post]

I looked it up on Wikipedia http://en.wikipedia.org/wiki/Lightweight_Directory_A...

and it's still double dutch to me smile

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