Migrating with MAC code, home phone?

I'm considering leaving plusnet as i don't think they are the best value anymore.

I have a home phone package to go along with the broadband which i don't want to get rid of.

I just want to know that if i leave plusnet with a MAC code, will this affect my home phone service, or will this continue without change?

Do you pay line rental to Plusnet?

Looking at their website, I don't think they do phone alone packages; not many providers do, only BT and TalkTalk I found.

I would imagine that to migrate the broadband, the phone line would need to be returned to BT first.

I believe that there is no problem in retaining the phone package after migrating the broadband
However as the Plusnet forum search doesn't work I can't find where it was said

Hi

OK, i have just migrated from plus (home phone still with them) just keep on the ball and after migration update (or create) a ticket ensuring your account is downgraded to pay as you go free.

QUOTE FROM TICKET CSC AGENT
"Please downgrade the account to pay as you go free, so customer can still keep their home phone with us....."
END QUOTE

IAn

In reply to a post by ian007jen:

Hi

OK, i have just migrated from plus (home phone still with them) just keep on the ball and after migration update (or create) a ticket ensuring your account is downgraded to pay as you go free.

QUOTE FROM TICKET CSC AGENT
"Please downgrade the account to pay as you go free, so customer can still keep their home phone with us....."
END QUOTE

IAn

That presumably being a dialup service. Most of those with other ISPs require at least one dialup every 60 or 90 days. Which is simple, but easy to miss after a few months.

Plusnet don't - all you have to do is download your emails every month or so

In reply to a post by Oldjim:

I believe that there is no problem in retaining the phone package after migrating the broadband
However as the Plusnet forum search doesn't work I can't find where it was said

I remember it.

It was very recent on this site, but I don't think it was in the Plusnet forum. Just at the moment I haven't managed to find it, but a Plusnet rep said migration out from a phone/broadband bundle was permissible whilst retaining the phone package.

Though a while back I established that if someone transferred their phone from BT to Plusnet only Plusnet broadband was allowed. (A change from earlier policy).

A work colleague of mine migrated his broadband to O2 several months ago. His phone line is still managed by PlusNet so they definitely can do it.

Thanks for that.

Plusnet is BT WLR so is still a BT line. It's only on full LLU (FMPF) that the phone line needs to be returned to BT .

As long as the phone renter accepts foreign ISPs. Plusnet do not for new signups.

Edited by RobertoS (Sun 16-Aug-09 11:37:52)

Thanks for the clarification.

Hi there,

You can keep your phone service when migrating your broadband away, but you'd need to request this as part of the cancelling as it's a manual change (we don't do phone only packages online).

'Twas me, here.

Thanks mand .

You've got the answer from mand now . Just be careful what you say if you ask for a MAC though. She uses the word "cancellation", and you are not cancelling. Unless you are very clear about that when discussing it you may accidentally get a broadband Cease instead of a MAC.

Most of those with other ISPs require at least one dialup every 60 or 90 days. Which is simple, but easy to miss after a few months.

Fortunately neither Plus.Net (nor Clara.Net) require dial-up access, just checking for mail (and not sure I even do that for Clara, as the mail rules forward my mail elsewhere - been years since I downloaded and I had no home internet access for a good 15 months after a house move, so no chance for mail clients to pull mail of their POP server)