Recommend PlusNet fibre?

I am currently on Sky ADSL 20mb which I joined after they bought out O2 and offered me a great freebies deal.
My contract is up soon and don't intend to renew the Sky Tv stuff as I hardly watch any of it.
I was thinking of switching to Plusnet Fibre cos it seems well priced (and the TV adverts imply great customer service) but doing some googling I see horrendous reviews on TrustPilot and othe plusnet hate sites.
Now, I know people usually only leave negative feedback but it seems like a horror story on the support side - upto 45 mins on hold etc and muppet support staff.

Should I bother or should I pay more and just go with BT or even stick with Sky??

Plusnet are generally fine apart from a recent issue with telephone support waiting times(current stats here).

The phone wait times can be bad but the support staff are not muppets. But how often will you need phone support? Hopefully once in a blue moon. Meanwhile, the support here and on the Plusnet Community forums is excellent, although most staff generally only post during office hours. I would wholeheartedly recommend it.

plus.net very good in my experience... and as already mentioned there online support is very good.

Though if price is of bigger priority Sky may give you a better deal, though I'm not a fan of there's never mind there customer service.

The main thing I would worry about is getting a BT Openreach contractor to do the install instead of the 'real deal'. The guy who installed my fibre connected my phone to an extension instead of the outside line.

Well I don't think openreach are doing many installs at the moment.... last I heard they where short of staff...

I should add that not all the contractors are that bad, and I've had some experiences and can still say that.

Edited by mlmclaren (Tue 10-Jun-14 21:39:21)

The telephone support seems to have generally long support times, despite a second UK-based (as is the first) being UK based. That is a significant drawback for prospective customers such as yourself, but possibly better even so than the apparently useless strictly script-driven BT support from India once you get through.

My decision on whether to move to Plusnet or BT Infinity was in the end decided by the responses received on the phone. BT completely ruled themselves out at that stage.

I have now been a happy PN FTTC customer since Feb 2012, and in Jan 2013 upgraded from the 40Mbps to the 80Mbps product so restarted my 18-month minimum term. Obviously not worried.

The reps who visit here and more so the Community forums are really good. You would need to get escalated several tiers on BT or Sky to get anything approaching the service they provide.

I was with PN for several years on an ADSL line and they were very good with sorting out several problems. Switched to FTTC 2 years ago and have never looked back.

Hey - thanks for all the replies and re-assurance - much appreciated. I was worried after reading so many negatives on various websites and blogs. But you guys are giving me some confidence to go with Plus Net
I guess the service may be similar to my current situation with Vodafone - telephone support is a naff, but I just go and raise a query on their forums directed towards their eTeam and thing usually get resolved reasonably quickly. Still nowhere near the quality and timeliness of O2.

In reply to a post by beardedwonder:

The main thing I would worry about is getting a BT Openreach contractor to do the install instead of the 'real deal'. The guy who installed my fibre connected my phone to an extension instead of the outside line.

Sorry, can you clarify this point - do you mean I should insist/hope for an OpenReach engineer rather a contractor?

Also, If I choose not to go with the Plusnet supplied Wifi router,can you guys recommend one? My slightly complicated home setup ; 3 wired unmanaged switches, reserved IPs for certain devices and Wifi Mac filtering etc. My previous O2 router which I think was a Tecnicolor and appears to have the same web interface as the PlusNet one did not allow me to administer my network properly - ie only showed a few of the attached devices, the switches confused the hell out of it.

In reply to a post by umernalla:

Sorry, can you clarify this point - do you mean I should insist/hope for an OpenReach engineer rather a contractor?

I don't think you can specify this, Plusnet pass the info onto Openreach who then assign and engineer, contractor or not. I ended up without internet for a week waiting for this to be resolved.

Also, If I choose not to go with the Plusnet supplied Wifi router,can you guys recommend one? My slightly complicated home setup ; 3 wired unmanaged switches, reserved IPs for certain devices and Wifi Mac filtering etc. My previous O2 router which I think was a Tecnicolor and appears to have the same web interface as the PlusNet one did not allow me to administer my network properly - ie only showed a few of the attached devices, the switches confused the hell out of it.

I bought a belkin F9K1103 cheap on ebay and loaded some custom firmware on it (padavan). It's pretty good but not as good as a router with openwrt or ddwrt. My setup is main router, 2nd router connected via ethernet running ddwrt with dhcp disabled.

You will need to make sure that any router you replace the Plusnet one with is a PPPoE router so you can put in your Plusnet credentials.

Thanks for the reply and info. Appreciated.

I am also now looking at Zen internet - don't mind paying a bit extra - just don't want any problems with the migration...
Sky also have a good offer on at the moment for Fiber upgrade and if that proves to be a simple affair I might just stick with them for another 12 months as they have not been too bad and cancelling the Tv will only add a £2.50 surcharge..

Thanks for all the replies so far - will definitely help me with my decision.

You could always get a cheap BT Homehub5 off Ebay which will work as they are the same company.

In reply to a post by umernalla:

Thanks for the reply and info. Appreciated.

I am also now looking at Zen internet - don't mind paying a bit extra - just don't want any problems with the migration...
Sky also have a good offer on at the moment for Fiber upgrade and if that proves to be a simple affair I might just stick with them for another 12 months as they have not been too bad and cancelling the Tv will only add a £2.50 surcharge..

Thanks for all the replies so far - will definitely help me with my decision.

We were with Zen for our ADSL years ago, but after moving we found that many others offer a comparable service for considerably less money.

We also used Sky prior to moving to Plusnet, and we are far happier at Plusnet. UK support staff and generally better service at Plusnet, even if they may need the odd nudge to get moving.

I would recommend Plusnet to anyone looking for a reliable connection and great online support.

Edited by Finguz (Sun 15-Jun-14 14:34:15)

In reply to a post by umernalla:

Thanks for the reply and info. Appreciated.

I am also now looking at Zen internet - don't mind paying a bit extra - just don't want any problems with the migration...
Sky also have a good offer on at the moment for Fiber upgrade and if that proves to be a simple affair I might just stick with them for another 12 months as they have not been too bad and cancelling the Tv will only add a £2.50 surcharge..

Thanks for all the replies so far - will definitely help me with my decision.

With Zen you do get a fixed IP, can use your own router and there is an email service available. You are obliged to take their phone service but if the gloss wears off with Zen you can leave them after just a year. Phone support can be frustrating, but it IS a normal telephone number. Email support has been found to be 1st class.

From my cabinet, most users are either with PlusNet or BT. Through the village Facebook page I note with interest that those customers have their connection constantly dropping out and yet my own connection is rock sold. Can only assume I take a different backhaul route or don't have congestion issues.

I use a Draytek 2820VN on their Business 80/20 service. VoIP with 3 providers: Zen/Draytel/Callmaster

With Plusnet you soon recover the £5 one-off charge for a fixed (static) IP address when comparing prices. Apart from the tbb BQM very few people need a static IP address.

Many people ditch the Plusnet router, (which is a free option anyway apart from the P & P), and you do not have to have it. You can use any router you like.

You say you have to take line rental/phone service with Zen if you go with them. Hmmmm. Not according to their website:-

Can I order Fibre Optic Broadband without line rental?

We appreciate that not everyone has broadband and phone contracts that run in sync, this is why we have made all our new Fibre products available with and without line rental.

Anyone who uses ISP-based email needs their head looking at, as in most cases they have to change it on migration. Which is a complete PITA. Forwarding to it from gmail or similar makes no sense at all.

The dropping out is on BT, and I think specifically with the Home Hub 5. Not on PN.

Get your facts straight if you are really trying to help people.

Edited by RobertoS (Sun 15-Jun-14 18:58:24)

I've just returned, fingers crossed..

In reply to a post by umernalla:

I am currently on Sky ADSL 20mb which I joined after they bought out O2 and offered me a great freebies deal.
My contract is up soon and don't intend to renew the Sky Tv stuff as I hardly watch any of it.
I was thinking of switching to Plusnet Fibre cos it seems well priced (and the TV adverts imply great customer service) but doing some googling I see horrendous reviews on TrustPilot and othe plusnet hate sites.
Now, I know people usually only leave negative feedback but it seems like a horror story on the support side - upto 45 mins on hold etc and muppet support staff.

Should I bother or should I pay more and just go with BT or even stick with Sky??

umernalla

I am with PlusNet and have been with them since July 2012.

Apart from an initial install issue with cabling, I have had no problems whatsoever.

I am on the unlimited fibre package, paying £22.49 a month. Rarely call support, but when I do, they have been very helpful and knowledgeable.

Apart from that, it just works. Speeds are up to the mark, 24/7.

The speedtest result is attached.

If you have any further queries, please ask.

Regards,

happy37

Edited by deleted (Sun 15-Jun-14 19:52:30)

http://www.speedtest.net/result/3565293719.png

Edited by deleted (Sun 15-Jun-14 19:51:43)

In reply to a post by RobertoS:

With Plusnet you soon recover the £5 one-off charge for a fixed (static) IP address when comparing prices. Apart from the tbb BQM very few people need a static IP address.

Many people ditch the Plusnet router, (which is a free option anyway apart from the P & P), and you do not have to have it. You can use any router you like.

You say you have to take line rental/phone service with Zen if you go with them. Hmmmm. Not according to their website:-

Can I order Fibre Optic Broadband without line rental?

We appreciate that not everyone has broadband and phone contracts that run in sync, this is why we have made all our new Fibre products available with and without line rental.

Anyone who uses ISP-based email needs their head looking at, as in most cases they have to change it on migration. Which is a complete PITA. Forwarding to it from gmail or similar makes no sense at all.

The dropping out is on BT, and I think specifically with the Home Hub 5. Not on PN.

Get your facts straight if you are really trying to help people.

Historically quite a number of your responses to those that post on TBB don't exactly inform in detail and you do make a habit of nick picking contributors who make a slight slip in what they say. You obviously believe that PlusNet is the best thing since sliced bread but fortunately there is a choice of ISPs out there where their alternative mix of facilities and reputation gets the business.

In the OPs context we had in the frame PlusNet, Sky and Zen; I only made it clear that a fixed IP came as standard with Zen, that's a fact. Whether you are still obliged to use a Sky router, I am not sure but that was indeed the case and for those wanting to use their own, depreciated by Sky, it was often a quite a quest to discovery logon credentials. And that's another fact.

To state that very few people need a static IP is very misleading; it is more a case of not appreciating just how useful it can be. So when a subscriber stumbles upon a application when the fixed IP is required, then with Zen it is immediately available to use without having to jump through hoops to get it switched on or discovering you can't have one. It comes as standard with Zen and that's a fact.

There can't be many internet connected users who don't need an email facility and naturally steer towards using the ISP provided facilities or if that is not available some webmail facility. For sure it makes a lot of sense to have your own domain name and associated email address but it is not a natural route for home users to take. I simply said that Zen provide email facilities, and that's a fact.

On the other hand you make assumptions that intermittent connection of internet users in my village are purely down to a BT issue and more specifically relating to the HH5. Where's your facts on that one?

As for my helpfulness to the OP with my contribution, then its up to him to make his own mind up and act accordingly. I am only giving a snap shot of what is going on in my corner of the real world and all that is factually correct.

I don't mind at all in being corrected on an oversight that I make and that was all that was needed in this case. Another fact, but that is probably unpalatable to you for reasons of your own agenda.

In reply to a post by RobertoS:

Anyone who uses ISP-based email needs their head looking at

Rather insulting and an exaggeration. I've had an ISP supplied email addy for over 15 years w/out any problem. It is multi-subdomain which is very useful and not unlike one of your hosted addys. My wife has also has one completely independant of mine and my BB a/c w/out even being a customer.

Edited by XRaySpeX (Sun 15-Jun-14 22:59:30)

I do admit to having upset you several times by pointing out the incorrect and misleading things you often post. My strictures frequently being corroborated by others.

You did, for a few months, calm down a bit and posted generally useful stuff, but of late you have again gone unreliable.

Note I did not push Plusnet, nor criticise the excellent (but pricey for what it adds) Zen.

The users of residential BT, Sky and TalkTalk broadband, (comprising 80-90% or more of UK users?), must be really losing out not being able to have a static IP address. All those applications that need one, that they can't use. Stop talking tripe!

Nor is the static IP address from Zen "free". It is simply included in the monthly cost.

On the other hand you make assumptions that intermittent connection of internet users in my village are purely down to a BT issue and more specifically relating to the HH5. Where's your facts on that one?

Facebook posts that you haven't linked to constitute fact? Pah! How about this one from you? "From my cabinet, most users are either with PlusNet or BT". That could be the case, but is surely merely your opinion.

For sure it makes a lot of sense to have your own domain name and associated email address but it is not a natural route for home users to take.

I didn't mention that topic. There's nothing wrong with the popular freebies if they fit the user's needs. There is a lot wrong with ISP-specific email.

You did not post just one oversight. You posted a load of well-meaning but misleading drivel, with a small amount of useful content far outweighed by the rest.

You are talking about the somewhat unique O2 email service there I think?

Unique, yes, but O2 email was nothing like that and is anyway now dead.

Guess again! You have seen my addy.

Ah .

You now say the service you use to refute my statement is unique. Fine. I don't feel that really invalidates my original statement.

Not if you are point scoring, no!

I didn't refute it as such; I said it was rude and an exaggeration.

Can't say I've had any real complaints about the service I'm getting from Plusnet.

I have business FTTC, migrated from Sky (Although I'm on the business package it's the main line @ home) and other than a bit of confusion caused by the FTTC > FTTC migration process not being as smooth as it should have been (Short version, Engineer was booked, then it was discovered that one was not needed and such engineer was cancelled but OR seemingly didn't bother to inform PlusNet of that fact)

I did have a bit of a delay when requesting additional IP's but a quick call to support got that sorted

Been reliable and the speeds are generally very good, occasionally seen some slowness to US based sites/services but that could equally be general internet traffic levels or congestion at the remote end given the distance and the number of intermediate networks that is sometimes necessary to transit to reach distant destinations it's to be expected.

My only Gripe really is I'd like PlusNet to hurry up with with their IPv6 rollout but for now I just use a HE.net Tunnel.

I wasn't point-scoring. I am genuinely appalled by many of the chap's dodgy posts. Your intervention on account of what you say is a uniquely good ISP email system takes the focus away from the complete rot I was trying to stop.

Thanks a bunch .

I've since also noticed he is apparently on a Zen Business Connection. Real mainstream stuff, directly relevant to the OP I'm sure.

Thanks for all the post so far - much appreciated.
Apologies if this post has stirred some stuff up - not my intent. Was genuinely concerned after reading all the negative reviews etc of PlusNet - even allowing for the fact that people are quicker to complain that compliment.

However, I seem to be getting a balanced view from the different posts here. It is highly unlikely I will stay with Sky as my wife insists she really does need a working RingBack service - so at the moment it looks like it will be a toss up between PlusNet and Zen.
If the current PlusNet cashback is still on when my Sky contract comes up for renewal I may go well go with PlusNet.

Thanks again all for your comments and speed tests etc. Most useful. Just to confirm that I dont need a static ip address and I dont need an ISP email address either. I have my own domain registered etc,

Edited by umernalla (Mon 16-Jun-14 11:57:51)

In reply to a post by RobertoS:

I do admit to having upset you several times by pointing out the incorrect and misleading things you often post. My strictures frequently being corroborated by others.

You did, for a few months, calm down a bit and posted generally useful stuff, but of late you have again gone unreliable.

Note I did not push Plusnet, nor criticise the excellent (but pricey for what it adds) Zen.

The users of residential BT, Sky and TalkTalk broadband, (comprising 80-90% or more of UK users?), must be really losing out not being able to have a static IP address. All those applications that need one, that they can't use. Stop talking tripe!

Nor is the static IP address from Zen "free". It is simply included in the monthly cost.

On the other hand you make assumptions that intermittent connection of internet users in my village are purely down to a BT issue and more specifically relating to the HH5. Where's your facts on that one?

Facebook posts that you haven't linked to constitute fact? Pah! How about this one from you? "From my cabinet, most users are either with PlusNet or BT". That could be the case, but is surely merely your opinion.

For sure it makes a lot of sense to have your own domain name and associated email address but it is not a natural route for home users to take.

I didn't mention that topic. There's nothing wrong with the popular freebies if they fit the user's needs. There is a lot wrong with ISP-specific email.

You did not post just one oversight. You posted a load of well-meaning but misleading drivel, with a small amount of useful content far outweighed by the rest.

I will allow you to take the moral high ground and allow others to judge whether in fact I do post "a load of well-meaning but misleading drivel". If absolute sources of reference were given every time, then everyone would get quite bored and would often not be able to sort out the wood from the trees.

Internet provision is a very price sensitive market place, so that anything that can be taken out of the equation that has a price tag, and is probably unlikely to be needed by the end user initially, is not provided. There just happens to be a good percentage of those that want the full internet package and pay the extra sums to get it. 'Inclusive' or 'Add-on' are pure semantics by you.

A fixed IP is an extra dimension to the internet experience, I simply predict it will become more widely used in the future as more wish to touch base with applications running back home. Twenty years ago I never imagined that the internet would be so persuasive to reach almost every home in the land, let alone being able have a fast, affordable "always on" connection. So sneer as much as you like about the concept of a fixed IP because its time will come and when it does it will be that the minority of subscribers that won't have one.

At a local level in our village we encourage users to record their geographical location and their connection speeds to build up a map of what to expect and in the process capture their chosen IP. Results are pretty detailed and show a very high percentage of users either using BT or PlusNet. We seem to have one particular cabinet that is not giving predictive speeds to many connected to it. From what I can gather a resolution seems to be the need to replace that cabinet.

You say this time around that "There's nothing wrong with the popular freebies if they fit the user's needs" and yet earlier wrote that anyone using an ISPs email facilities "needs their head examined". Why use such language? Fitting a "user's needs" doesn't enter into the equation; a user gets connected and uses the ISPs email facility or a web based facility. No initial consideration is given to what will happen to their email address should they every change ISPs. It's an educational exercise to make sure that everyone knows the pros and cons of taking the easy option.

We are of course in the PlusNet section of TBB so the OP is unlikely to get an unbiased opinion of other ISPs offerings. I am sure PlusNet's service is absolutely wonderful for the majority at a low price. Oddly enough PlusNet don't have 100% of the market place, so their offering[s] is clearly not for everyone.

In reply to a post by trolleybus:

A fixed IP is an extra dimension to the internet experience, I simply predict it will become more widely used in the future as more wish to touch base with applications running back home. Twenty years ago I never imagined that the internet would be so persuasive to reach almost every home in the land, let alone being able have a fast, affordable "always on" connection. So sneer as much as you like about the concept of a fixed IP because its time will come and when it does it will be that the minority of subscribers that won't have one.

What a stupid statement!

If you are talking about fixed IPv4 addresses that will never come about because there are not enough IPv4 addresses to be able to do that!

For IPv6 it's up in the air what will happen. The Plusnet trialists have fixed IPv6 addresses although if they connect via one of the bng gateways they are given a dynamic IPv6 address. (Incidentally the bng gateways seem to be giving IPv6 connectivity to all users who connect to them at the moment). As there will never be a shortage of IPv6 addresses, giving anyone who wants one a static address won't be an issue.

The best advice would be to steer well clear of any ISPs who don't either have IPv6 already or appear to be well on the way to rolling it out.

In reply to a post by trolleybus:

A fixed IP is an extra dimension to the internet experience, I simply predict it will become more widely used in the future as more wish to touch base with applications running back home. Twenty years ago I never imagined that the internet would be so persuasive to reach almost every home in the land, let alone being able have a fast, affordable "always on" connection. So sneer as much as you like about the concept of a fixed IP because its time will come and when it does it will be that the minority of subscribers that won't have one.

The ability to "phone home" can be met by a dynamic DNS service provider. I think pretty much every router I have ever used has included at least one dynamic DNS service provider within the interface.

Yes, don't get too disturbed by the shindig. Both Plusnet and Zen are good ISPs, no ISP being perfect.

I don't know if you have seen this type of comparison. (But note the number of raters visible when you hover the cursor over a bar).

My first FTTC was with IDNet, chosen because of my nerves about cheaper suppliers when moving from my excellent O2 LLU 6Mbps. After the 12 months I was happy that my FTTC was stable and looked for somewhere cheaper. I haven't regretted the move to Plusnet.

Maybe you could do the same wrt Zen? Let us know what you decide .

In reply to a post by umernalla:

It is highly unlikely I will stay with Sky as my wife insists she really does need a working RingBack service - so at the moment it looks like it will be a toss up between PlusNet and Zen.

Is there a problem with the Sky RingBack service?

Edited by RobertoS (Mon 16-Jun-14 14:48:19)

In reply to a post by jelv:

In reply to a post by trolleybus:

A fixed IP is an extra dimension to the internet experience, I simply predict it will become more widely used in the future as more wish to touch base with applications running back home. Twenty years ago I never imagined that the internet would be so persuasive to reach almost every home in the land, let alone being able have a fast, affordable "always on" connection. So sneer as much as you like about the concept of a fixed IP because its time will come and when it does it will be that the minority of subscribers that won't have one.

What a stupid statement!

If you are talking about fixed IPv4 addresses that will never come about because there are not enough IPv4 addresses to be able to do that!

For IPv6 it's up in the air what will happen. The Plusnet trialists have fixed IPv6 addresses although if they connect via one of the bng gateways they are given a dynamic IPv6 address. (Incidentally the bng gateways seem to be giving IPv6 connectivity to all users who connect to them at the moment). As there will never be a shortage of IPv6 addresses, giving anyone who wants one a static address won't be an issue.

The best advice would be to steer well clear of any ISPs who don't either have IPv6 already or appear to be well on the way to rolling it out.

You guys do like to be pedantic! Where exactly did I say it would be IPv4 all round for fixed IP addresses? Well I didn't. Ah yes DDNS; well indeed that is an option for a fixed IP and the service can be free, but forget a monthly renewal and you are doomed. Surely a one stop service from your own ISP makes more sense?

Your vision of the future is that fixed IPs won't be common, well I beg to differ. Pearls of wisdom from the past include:
"There is no reason anyone would want a computer in their home"
Ken Olsen, founder of Digital Equipment Corporation, 1977
and
"The world potential market for copying machines is 5000 at most"
IBM, to the eventual founders of Xerox, saying the photocopier had no market large enough to justify production, 1959.
Shall I put you down for membership to that club?

And clearly jelv's last sentence is having a dig at Zen because their business plan doesn't have a high priority for introducing IPv6. That is not to say their is no blue print in place for rapid implementation at the right time. Zen have laid out their stall in another thread on TBB. A lack of IPv6 now, or next week, is no reason to give an ISP the elbow unless your requirement is for it today.

Thanks for that.

When you mentioned IDNet, I searched my email and it turns out I was with them for a while until 2008 - before I moved to BE and then onto O2 - clearly showing my age when I cant remember my ISPs!!
I will check out their current offerings too...

In reply to a post by RobertoS:

In reply to a post by umernalla:

It is highly unlikely I will stay with Sky as my wife insists she really does need a working RingBack service - so at the moment it looks like it will be a toss up between PlusNet and Zen.

Is there a problem with the Sky RingBack service?

Yes - it does not work in my area. Took them 6 weeks of investigation to finally confirm that the Sky equipment in my local exchange does not support it. Must have took umpteem phone calls and emails until they finally admitted this to be the case - their standard response was usually that I must not know how to use it - obviously they did not say this but implied as much

I may have demolished your insulting contention with an extraordinary example. But that doesn't mean that there are not ordinary examples that would also do so.

For example, I still have 2 Tiscali email addys from way back. So I would not be surprised if TT addys were not equally long-lasting (one can never say everlasting ).

There are several threads on the TalkTalk Community forum today about the latest failure of Tiscali emails and main account access, (correct username/password combinations being rejected), and many more historic. One gem seeming to be that any Tiscali 6-character email and account passwords were fixed at the time of transfer to TT and cannot be changed.

Nice!

In a similar vein, the Tiscali account and email logins were identical.

Having spent about an hour today with one of those affected, and finally getting their email and account working in conjunction with TT support, (the user having have a complete numbskull at the other end this morning when trying to sort it), I suggest you see if yours work.

You may also find a rather large number of Delivery failure for spam spoofing those addresses. Apparently TT have been trying to clear that up for a few days now, but between yesterday when logins were working and today when they weren't this user had 24 valid emails in their Inbox and 90 such delivery failures.

How frequently do BT email systems get screwed up or altered? Affecting millions.

What email system do you predominantly use now?

In reply to a post by RobertoS:

I suggest you see if yours work.

Thanks, they do, both POP3 & TT Webmail, as does using the Tiscali port 587 SMTP. They have never failed on the occasional occasion I try them.

I have had no Delivery failure for spam spoofing on them but I have had a few lately on my main Orange addys, but I filter them out. That's not Orange's fault, as you seem to imply for TT, but down to leaky websites where I have registered under site-specific addys.

Just to add a little comment here. You are unlikely to notice anything worse by making the move. Also fibre with plusnet will be a nice boost over sky 20Mbps, where you're probably not syncing at the full speeds anyway. So to sum up I would say make the move however do checkout what Sky can offer you as sometimes they give you a juicy offer

A lot of good is said about PN on this forum and usually by people whom I trust. An example is RobertoS who is a wealth of knowledge and I know wouldn't put up with a bad service. As they're happy and many others alike I see no reason you wouldn't be

I would recommend them to anyone. The only area they seem a bit weak on is customer service - they can sometimes be a bit slow to respond. However for me at least there has been no need to contact their CS since I switched to them four months ago. I'll also add that they seem aware of the CS issue and have been trying to address it. They may have succeeded in that by now for all I know.

So yes: I'd thoroughly recommend them to anyone.

In reply to a post by umernalla:

Thanks for that.

When you mentioned IDNet, I searched my email and it turns out I was with them for a while until 2008 - before I moved to BE and then onto O2 - clearly showing my age when I cant remember my ISPs!!
I will check out their current offerings too...

I can't remember the dates but:

CompuServe (the original version, not the AOL rebrand)
BT Openworld (Surftime then Home Highway)
Nildram
Be
IDNet
PlusNet.

And in the 15 years I've lived here my connection speed has risen from 9600bps to 68Mb/s. Ain't technology marvelous

In reply to a post by Andrue:

I can't remember the dates but:

I skim through my tbb speed test results to check, as I always do a final and first test on the migration day.

This thread is very useful, as I am considering moving to Plusnet. My BT infinity contract is up soon and I could save some money by moving, even more so now considering the new deal (£10 off for the first 6 months on Fibre Extra).

In reply to a post by TheHorseman:

This thread is very useful, as I am considering moving to Plusnet. My BT infinity contract is up soon and I could save some money by moving, even more so now considering the new deal (£10 off for the first 6 months on Fibre Extra).

There is also a cashback offer (upto £100) on with one of the referral websites. But it expires in 2 days...

In reply to a post by umernalla:

There is also a cashback offer (upto £100) on with one of the referral websites. But it expires in 2 days...

I had not noticed that, I need to find my contract expiry dates from BT, I'm going to try the 'live chat' tonight after work.

eta: I've also still to get my MAC from BT too.

Edited by TheHorseman (Fri 20-Jun-14 13:06:39)

Think I will be going to join up to FIbre soon with the deal on and £100 cashback!

Just signed up to PlusNet Fibre Extra + phone package - with the cashback (hopefully!)

Did you go ahead with it (adonis_bimmer)?