I have one major regret in this.. which is I think this will make it difficult for us to help facilitate the event we've been talking about organising with PN.. and as such I'm sort of having second thoughts about that (because there's no point in us doing it if we are regarded as biased by people who might very well bring what is needed to it (not aimed at any one user alone btw).. It just wouldn't achieve anything.
Trying to organise an event in tandem with Plusnet, shortly followed by a decision to ban PR100 could be construed as more than coincidence.
You comment that last year Plusnet deserved a kick up the backside and it was in no small measure due to Simon that they got it, and yet I don't particularly recall that TBB were onside with with the concept of 'kicking' at the time.
"Let's also remember that the Plusnet reps didn't decide to come back. More to the point is that when Marco Potesta 'left' Plusnet, they were thereby released from his order to stay away from TBB.
John talks of "improvements not going as well as we would hope" and "slow progress". What on earth do those bland statements mean? The "positive culture" reads to me suspiciously like unquestioning compliance with anything that Plusnet might lob the customer's way.
A last thought. Remember that Plusnet threw Simon out as a customer and banned him from their forum? Has it to this day changed the culture of that forum? Just look at the thread titles there for the answers to that question.
This is an extremely poor decision, not based on sound reasoning I am sorry to say.