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deleted
(deleted) Tue 22-Dec-09 17:46:01

Do not sign up with plusnet - they are a disgrace

[link to this post]

I am on the so called "Pro" package. The one that doesnt suffer from any traffic shaping. What a total joke that is - I have been having problems for the last 2 months. Same thing every time - my download speeds are fine first thing in the morning - then they gradually slow down throughout the day until the evening when they are as good as unusual.

I have raised a ticket about this - it got quite far and then miraculously I had 3 days of top speeds morning noon and night. So I close the ticket and what happens. Back to how it was. Just raised a new ticket and have been told its due to my erratic connection. Well my connection is always a steady 4.5 meg. Its only erratic when I have to repeatedly reboot my router for the BT Speedtests.

I`ve now started a new post on the community forum and sent private messages to staff members but have still not heard a peep back from them. If anyone is interested here is a link to it:

http://community.plus.net/forum/index.php/topic,8208...

I`ve reached the end of my tether now - I guess my only option is to leave for pastures new. Of course I`ll have to pay them for the router and defered activation fees I`m sure.

deleted
(deleted) Tue 22-Dec-09 18:35:58

Re: Do not sign up with plusnet - they are a disgrace

[re: deleted] [link to this post]

I was about thinking of changing to the Pro package as well, might have to look again.
Since my area doesn't have LLU, I'm currently on the O2 access package which is terrible overall.

Currently looking @ these packages

http://www.vivaciti.co.uk/adsl.php

http://www.aquiss.net/broadband-gaming.php

http://www.plus.net/residential/broadband/pro.shtml

http://www.vispa.com/adsl-home.php

Can anyone suggest one suitable for gaming (peak) low latency and p2p (off peak) no shaping, blocking etc...?

I'm now leaning towards Aquiss Gaming 60 or Vispa ADSL Max 50GB.

Also,

Does the usage allowance count include download + upload on the bb packages?

vivaciti
(fountain of knowledge) Tue 22-Dec-09 18:55:54

Re: Do not sign up with plusnet - they are a disgrace

[re: deleted] [link to this post]

I can only answer for our one in that if your looking at our premium home then it is total data including upload.

www.vivaciti.net
Vivaciti Broadband
0800 0911797
Forum

jeff1106uk
(experienced) Tue 22-Dec-09 18:56:49

Re: Do not sign up with plusnet - they are a disgrace

[re: deleted] [link to this post]

I'm fairly sure the Aquiss packages are using Entanet who have been going from bad to worse over the last few months. Worth taking a look in the Entanet section or send Martin a pm to clarify.

------------------------------------------------------------------------------------------

There's room for all of Gods creatures ...... right next to the mashed potatoes!

deleted
(deleted) Tue 22-Dec-09 19:14:47

Re: Do not sign up with plusnet - they are a disgrace

[re: vivaciti] [link to this post]

I quite like the look of Vivaciti.

I use around 20gig a month at peak time but ideally would like unlimited usage after midnight. I use Xbox live quite a bit as well. I never go over my usage limit but what I do use I would expect to be full speed and not throttled.

RobertoS
(legend) Tue 22-Dec-09 19:26:58

Re: Do not sign up with plusnet - they are a disgrace

[re: deleted] [link to this post]

In reply to a post by Footys:
I quite like the look of Vivaciti.

I use around 20gig a month at peak time but ideally would like unlimited usage after midnight. I use Xbox live quite a bit as well. I never go over my usage limit but what I do use I would expect to be full speed and not throttled.

That sounds like you are looking at the Family packages, which are Entanet based. Not really good news.

On non-LLU with vivaciti look at the Premium Home. Or see if you can get either of their LLU packages.

Bob's broadband help site:
www.robertos.me.uk
ISP history: Demon dialup >> Freeserve dialup >> BT Broadband >> Prodigynet >> Newnet >> O2 Standard.
Purple Cloud for domain, email and web space.

deleted
(deleted) Tue 22-Dec-09 19:38:15

Re: Do not sign up with plusnet - they are a disgrace

[re: RobertoS] [link to this post]

Not good news in what way???

The trouble with the premium package is that it doesnt have unlimited off peak usage which is a must for me.

RobertoS
(legend) Tue 22-Dec-09 19:52:50

Re: Do not sign up with plusnet - they are a disgrace

[re: deleted] [link to this post]

Well here's a recent example.
http://forums.thinkbroadband.com/entanet/t/3758250-h...

Though the complaint rate seem to have dropped recently it's been a disaster area since last December. I still wouldn't recommend it - at the very least post in the Entanet forum that you are thinking of joining and assess the response.

I could be wrong!

Bob's broadband help site:
www.robertos.me.uk
ISP history: Demon dialup >> Freeserve dialup >> BT Broadband >> Prodigynet >> Newnet >> O2 Standard.
Purple Cloud for domain, email and web space.

jeff1106uk
(experienced) Tue 22-Dec-09 22:38:08

Re: Do not sign up with plusnet - they are a disgrace

[re: RobertoS] [link to this post]

In reply to a post by RobertoS:
I could be wrong!

Unlikely

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There's room for all of Gods creatures ...... right next to the mashed potatoes!

jelv
(fountain of knowledge) Wed 23-Dec-09 14:33:44

Re: Do not sign up with plusnet - they are a disgrace

[re: deleted] [link to this post]

I'm on the legacy PAYG package which has the same priorities as Pro - I also pay the extra for Max Premium (faster uploads and higher priority on the BT network).

Here's my speeds from http://www.mybroadbandspeed.co.uk/

Text

Date            Time    Down    Up
03/11/2009      20:09   4064    68904/11/2009      11:12   6516    706
04/11/2009      11:24   6702    70504/11/2009      13:35   6661    707
04/11/2009      14:54   7000    70704/11/2009      14:55   6751    706
04/11/2009      19:45   6618    70804/11/2009      20:58   5701    691
05/11/2009      17:58   6927    70505/11/2009      21:28   5021    684
05/11/2009      21:34   3756    68705/11/2009      21:45   7193    631
05/11/2009      21:46   6138    69605/11/2009      21:51   6960    701
05/11/2009      21:55   6657    70605/11/2009      21:56   7081    705
06/11/2009      20:37   6856    70811/11/2009      14:05   6746    704
11/11/2009      18:21   6610    70611/11/2009      19:27   7207    707
11/11/2009      19:36   6872    70413/11/2009      22:33   6660    709
17/11/2009      13:50   6553    36118/11/2009      22:49   7306    710
19/11/2009      00:29   6608    70819/11/2009      19:35   2380    687
19/11/2009      19:36   6841    70520/11/2009      11:49   7397    707
20/11/2009      11:51   6605    67820/11/2009      11:53   6612    708
20/11/2009      11:56   6626    40620/11/2009      19:29   6597    380
20/11/2009      23:17   6653    70723/11/2009      19:19   6538    708
24/11/2009      14:11   7603    71124/11/2009      14:12   6922    710
24/11/2009      14:13   7026    42225/11/2009      09:09   6679    710
25/11/2009      14:52   6707    71027/11/2009      11:44   7300    679
01/12/2009      11:16   6951    70902/12/2009      10:01   6960    710
05/12/2009      16:13   6708    70907/12/2009      22:02   6891    696
08/12/2009      22:36   6604    68510/12/2009      11:14   6808    706
10/12/2009      22:35   6595    70611/12/2009      19:36   6637    573
11/12/2009      22:40   6617    70912/12/2009      17:30   6663    558
14/12/2009      11:46   6709    70714/12/2009      19:11   6673    710
15/12/2009      22:29   6546    68516/12/2009      17:07   7036    702
17/12/2009      13:52   6582    70817/12/2009      14:41   6577    524
17/12/2009      14:44   6677    51317/12/2009      14:54   6635    710
21/12/2009      11:08   6588    548

If you do go for Pro be very careful not to have P2P active during peak times because the speed you will get will mean you will rapidly use all your allowance!

jelv

Plusnet Community forums: http://community.plus.net
Constructive help from a large knowledgeable group of current Plusnet users

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