I must say i feel we are being very harsh here on chewystuey's original answer.....
The original question was quite short and blunt (no offence to poster intended) and chewystuey replied with the correct and official answer, aimed at the majority of users of sky broadband. The user did not state they new how to get their username and password, nor whether they were willing to do this and breach the terms of their agreement.
If the user had suggested they knew they needed to flash their router etc to get their password and were asking for specific experiences, then they could have easily mentioned this in their original post, as they did not, i don't think we can expect chewystuey to admit his original post was incorrect, when it was not in the context of the original post.
Kris
Sky Broadband
Ashington (Northumberland) Exchange
Netgear DG834GT