Quote: "it's great to see sky yet again connected a punter when they said they would "
Well it did not work for me.
The date on the letter (tomorrow) will be missed, as told on the phone earlier on this morning, they missed first order, an second order (after the failed first one). Now they need to clear their system for 5 working days, apparently, before being able to place an order again for third time.
May I add the countdown for this 5 working days starts all over again each time you call, I was told to wait until next Tuesday this morning for any possibility of submitting the order as I was told to wait to the end of this week earlier.
Thinking of cancelling all together and send the router back. Because the router is here, arrived within 2 days of first order...
The support is flaky to say the least
An email to the very top at Sky did not made any bit of difference at all :no reply at all from the management, all I had was an unsigned 2 lines mail from customer service, to whom the email to Mr Murdoch was forwarded) telling me someone would look at it (2 days ago, no further reply)
I fail to see how they can give you a live date with an order not been accepted by Openreach, it's just pure guess by Sky, nothing else.
All this would have been avoided if I was able to put the first order online, as I wanted to, but their system refused to recognise my password in the "Sky shop" order, even if I was logged with that password, as otherwise you can't upgrade your existing package
So I phoned to place my order and the guy who took the order got a wrong letter in MAC code, as it can happen much easily when ordering over the phone. Second order had definitely the right MAC, but refused the same, apparently.
Basically, the Sky ordering system is flawed, and if you fail a migration because of a wrong MAC, and submitted a second order with right MAC the order is rejected anyway, and they are unable to place any further orders without a full clearing of their system which apparently takes 5 days.
It took me 3 calls to understand how all this works.
I have read many people going through all this and ending up after a final try with a 30 days wait to be able to order.
Really having a second though about it all right now...
May I add that, of course, in the BT order tracking on the BT web site, there isn't any order on my line.
PS. After almost 2 months of silence, may I say hello to everyone and thanks to those who wished well after my terrible failure giving it a go as a VISP.
I will remain silent the same for quite a while, still reading these forums daily but feeling I lost a lot of legitimacy to make comments after my poor show earlier in the year.
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I was jcrom
Edited by speechdsl (Wed 09-May-07 14:48:41)
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only prob is they connected me at 8Mb G.DMT (ADSL) and not ADSL2+ 
