Whats the issue youve been having Geoff ? Maybe we can help you or offer advice if you post the problem on the forum.

Yep. If you call people 'apes [...] in India or wherever...' you're being offensive and probably racist, too. I've also had problems with the call centres abroad, with hang-ups, false promises and the like; but this is a function of poor customer service on the part of the corporation. No need to get ugly about it.

These people weren't born as call centre staff; they had to be trained to do what they do. If TT/CPW has had a hand in that training process then that employees apparent lack of any technical or customer care skills is not of his own making and is frankly, entirely understandable. I'm not a religious man but there but for the grace of God go I!
You really should be more thoughtful in what you say to and about your peers as your gods grace may one day fail you. Who knows, it may already be written in the stars that you undergo a very lengthy period of employment in first line support at a call centre for a two bit company.

Edited by Deadbeat (Mon 04-Jun-07 08:18:00)

Thanks, Geoff2. That number worked! Spoke to SLS, It could take 5 working days to sort out

My connection keeps dropping. Happens VERY frequently, particularly when I try to use my phone or if its raining(!) Have contacted 2nd Line support several times over several months. They have checked everything - given me new modem and filters, changed my settings, had me remove all other telecomms devices and connect to test socket while they observed my connection, tested the voltage, etc etc.

Finally, they have run out of things to suggest. Clearly, the only thing that hasn't been checked is the connection between the exchange and my house. One of the 2nd line support operators explained to me that she didn't think TalkTalk should do this as they only rent the line from BT and they would have to pay BT to carry out this check. So in other words - I am paying TalkTalk line rental for a line which they will not accept responsibility for maintaining.

The current situation is that they have turned the speed down on my connection from 8Meg down to 0.5 Meg. And the connection STILL drops, although much less frequently. As I understand it, TalkTalk's minimum standard for connection speed is one seventh of the nominal maximum. My line is operating at one sixteenth of maximum!

I will be phoning 2nd line support in a while, as they failed to return my call on Friday. What would you expect them to be saying to me at this stage?

Thanks to those who had proper replies, my broadband is working at the moment