Help Please :- Slow Connection Speed

Hi there, Im having problems with a slow connection speed. Was at 1.5mb then down to 1.0 now im down to 0.5.Tried by ISP but they have not been helpful at all. Here are my line stats. I haven't a clue what tehy mean so could someone please help, so I can ask my ISP the right questions and hopefully egt it sorted. Thanks

Line Mode G.DMT Line State Show Time
Latency Type Interleave Line Up Time 00:13:28:54
Line Coding Trellis On Line Up Count 2

Statistics Downstream Upstream
Line Rate 1120 Kbps 448 Kbps
Noise Margin 18.3 dB 17.0 dB
Line Attenuation 63.0 dB 31.5 dB
Output Power 16.7 dBm 12.1 dBm
K (number of bytes in DMT frame) 36 15
R (number of check bytes in RS code word) 16 16
S (RS code word size in DMT frame) 4 8
D (interleaver depth) 8 4
Super Frames 2854890 2854888
Super Frame Errors 85 0
RS Words 48533140 24266548
RS Correctable Errors 10616 120
RS Uncorrectable Errors 214 0
HEC Errors 59 0
OCD Errors 0 0
LCD Errors 0 0
ES Errors 0 0

How long have you been on ADSL Max ?

Been on for about 2 months.

What sort of modem or router are you using, and how long is it connected (how many hours/day) ?

Sorry for all the questions............. with a 63dB attenuation figure, you're never going to get great speeds, but the noise margin for your line suggests that you should be able to go a little higher.

No worries about all the questions. I do not understand any of the terms so any help is much appreciated so that I can have a word with my isp. Its a Voyager 2110 modem, and I was keeping the modem switched on 24 hour a day. Ive switched it off and on again since having the problems as I tried to connect it to the master socket.
Just weird that the speed was 1.5 consistently then 1 consistently and now in the last 2 weeks has halved. Thanks for your help its much appreciated.

Line Rate 1120 Kbps 448 Kbps

this is 32k below that required for a 1M service, so a resync may get 1M back after 3 days providing it'll hold 1152 or more downstream.

I have just rebooted my router and have got the following stats. Are these better? WHat would yourecommend me doing. At the moment am I connecting using wireless. Do I just need to wait 3 days to see what happens? ANy help much appreciated.

Line Mode G.DMT Line State Show Time
Latency Type Interleave Line Up Time 00:00:05:31
Line Coding Trellis On Line Up Count 1

Statistics Downstream Upstream
Line Rate 2176 Kbps 448 Kbps
Noise Margin 11.5 dB 17.0 dB
Line Attenuation 15.5 dB 31.5 dB
Output Power 17.5 dBm 12.3 dBm
K (number of bytes in DMT frame) 69 15
R (number of check bytes in RS code word) 16 16
S (RS code word size in DMT frame) 2 8
D (interleaver depth) 16 4
Super Frames 19466 19464
Super Frame Errors 1 0
RS Words 661848 165444
RS Correctable Errors 42 0
RS Uncorrectable Errors 5 0
HEC Errors 1 0
OCD Errors 0 0
LCD Errors 0 0
ES Errors 0 0

You're just short of a 2 Mbit profile now. The glaring difference is the downstream attenuation which has dropped dramatically. Are you plugged into the master socket now? If so and you weren't at the time of the first report, your extension wiring is the likely culprit.

3 days(ish) on your current synch should get you back your 1.5 Mbit profile.

mooch.

The severe drop in downstream attenuation is very likely to be a router bug.

Like mooch said, you're only just short of being on a 2mb profile, you just need to sync a tiny bit higher, 2272. However, if your router holds sync at your current speed, you should soon be on a 1.5mb profile.

If the attenuation goes from 63dB to 15dB you have a big problem somewhere. It could be in the line iteself, faulty house phone wiring, or the modem itself.