AOL Slow Connection

Hi,

For the past few weeks internet hs been going on and of, Finally AOL has managed to keep it on for a few days but now the connection is stupidly slow as you can see from the test, Have phoned them and they said they are experiencing problems so the connection is slow but I take what they say with a pinch of salt so would be good to hear from others users or people that may know about the problem thanks.

[IMG]http://www.speedtest.net/result/966120534.png[/IMG]

What is your sync speed?

May sound stupid but how do I find this out?

In reply to a post by bikemad04:

May sound stupid but how do I find this out?

Use this to find the stats

Thanks think its this your after,

Downstream Upstream
Rate (Kbps): 518 kbps 220 kbps

In reply to a post by bikemad04:

Thanks think its this your after,

Downstream Upstream
Rate (Kbps): 518 kbps 220 kbps

Best to post all the stats for your connection e.g. Noise Margin, Attenuation etc etc

Could i suggest that you download and use this >>

http://www.vwlowen.co.uk/internet/files.htm

It'll let you see what happening on your phone line to the exchange and help in finding out whether it's AOL/CPW or noise problems affecting the connection . Do you know what your speeds were before this problem started .
I use to have this Down Up
04/07/10 17:09 Sun 78 Kbps 373 Kbps
03/07/10 00:55 Sat 116 Kbps 341 Kbps
02/07/10 13:41 Fri 99 Kbps 376 Kbps
01/07/10 21:57 Thu 126 Kbps 341 Kbps


now I have this

24/09/10 02:28 Fri 4889 Kbps 364 Kbps 92.
24/09/10 00:15 Fri 4912 Kbps 363 Kbps 92.8.
23/09/10 15:18 Thu 4539 Kbps 357 Kbps 92.xxxxxxxx
22/09/10 14:34 Wed 4957 Kbps 364 Kbps 92.xxxxxx
22/09/10 02:10 Wed 4923 Kbps 363 Kbps 92.xxxxx
21/09/10 23:25 Tue 3728 Kbps 364 Kbps

It had been caused by and Intermintant Fault which kept dropping sync when the Phone was used , a High resistence fault ,

I would like to thank every one who posts here as it was only after reading many may posts about Slow speed that I found the Routstats Prog and realised that it wasn't just a noisy long line . It was pure luck that when phoning into BT with the fault that I heard my neighbour speaking on the line, A tiny break in the wires was bridged when phone calls were made , then a huge spike caused repeated re syncs so the DLM thingy kept everything very low on the Unstable line,
Err thats my take on what I've learned by reading here , I'm open to be corrected !
! but going from 160 kbs for years to 4 megs at the best is a JOY !!!

Edited by deleted (Fri 24-Sep-10 23:28:44)

Ok heres the page,
And I will try that now thanks, And no I dont know the speeds before
ADSL Statistics

Mode: ADSL2 PLUS
Type: ANNEX_A
Status: Showtime

Downstream Upstream
Rate (Kbps): 518 kbps 220 kbps

SNR Margin (dB): 16.9 20.5
Attenuation (dB): 44.0 25.9
Output Power (dBm): 0.0 0.3


Super Frames: 5536792 5536826
RS Correctable Errors: 6903 0
RS Uncorrectable Errors: 1432 65504

HEC Errors: 382 0
Total Cells: 104995 89088
Data Cells: 93410106 8215552
Bit Errors: 0 0

Very bad.

Can you restart the modem and get the numbers again. Hoping that the downstream rate will improve.

If not it looks like AOL has locked you to a 0.5Meg connection, and you need to pester them about this. The line looks capable of doing 4 to 6Meg.

Yeh it is bad and as you said the line can do more I remember doing a speed test few months back and was getting a 5-6 meg connection,

Heres the results after a router reset

Mode: ADSL2 PLUS
Type: ANNEX_A
Status: Showtime

Downstream Upstream
Rate (Kbps): 261 kbps 991 kbps

SNR Margin (dB): 23.2 5.9
Attenuation (dB): 43.0 24.8
Output Power (dBm): 0.0 12.3


Super Frames: 1847268 1847302
RS Correctable Errors: 42 4
RS Uncorrectable Errors: 0 65535

HEC Errors: 0 0
Total Cells: 714933 79221
Data Cells: 212635 44002
Bit Errors: 0 0


And I couldnt get the router status to work I filled in the config but I get no results perhaps it doesnt work with my router? D Link DSL 2640R,
Thanks

Do you have a test socket within your BT master socket?

If so try to get the stats from there (it will discount internal wiring as a cause of your low speeds).

If you have no test socket try getting the stats with only your router connected to the phone line (i.e. no phones, burglar alarms, sky boxes, faxes, etc.).

The filter is connected to the test socket now, Stuck on what else to try thanks for replys.

Any difference if you switch router between ADSL, ADSL2 and ADSL2Plus modes?

The low power and high noise margin suggests nothing bad in terms of noise, more likely a config issue by the ISP

If I change those settings I lose connection am stuck on what else to do.

EH? You can always change them back.

In reply to a post by XRaySpeX:

EH? You can always change them back.

Yes I know? I have changed them but how can you get the speed if your not connected? :/

If modem refuses to connect in the other ADSL modes then that should tell support something...i.e. another indication that something is amiss with how their exchange hardware is setup

Ok thanks phoned them earlier and they said take note of the speeds every 3 hours then ring back so going to phone them back soon,

Its hard to explain stuff to them as all they want to do is talk and you listen, rather then them also listen to you to try and help solve the prob.

Yea, I tried talking to AOL on behalf of my Dad not so long ago, after a couple of hours I just wanted to throw the phone at them.
All they want to know is the answers to the questions on their script, and whats the point of doing a speed test when Its the sync speed that the routers connected at that is the issue.. and why should I reboot my computer hows that going to help?

anyway my dad had slow similar problems which have now sort of gone away, but not entirely sure how, but if it doesn't get better ask for a mac, that usually gets you the next level of tech support..

Ok thanks will try that when I phone them later on