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Been a lurker here for many years, but never really had the need to post, for advice/questions, until today.
We've been a very happy Business Eclipse customer for almost 10 years in a few months, and we've always connected at 4,484 Mbps Downstream, which gives us a download speed of approx 3.2-3.6, okay it's not lightening (don't get me started on that), but we choose to have our business located very rurally, and we have a very long line.
from the Samknows Beta, we've been taking part from the very beginning, so we have report cards, demonstrating speed for many years. (again 3.2 - 3.6).
The business uses BB exclusively for email, webex remote sessions around the world for consultancy into our datacentres.
TODAY, broadband and phone died at approx 1.00-1.30pm, so went to make a coffee, in hope it as a glitch, and I spotted a BT Openreach Van, parked at the Telegraph pole, van open, no Engineer present...I waited for him to return, and told him, you been doing anything with my line, because I've got no Broadband, or Phone, he swore he hadn't done anything, so I said, must be a big coincidence then, and told me he had been fixing damp in the ground junction box, for my neighbour, and hadn't touched my cable, but maybe he had missed one!
later, phone and broadband came back on.... but now downstream is 2.313 Mbps, performance and downloads are 1.2-1.8, we've almost lost half our bandwidth somewhere.
Spoke to Eclipse, and they've asked us to see if over the next 24 hours it goes up, we will power off equipment, later this evening/AM, see if that improves.
Eclipse went off and checked the BT checker, which has always said we would get 1-2Meg, and then proceeded to state, it might be difficult to get this checked.
BUT Eclipse, could also see at the same time, as the BT engineer was out here, the Downstream speed dipped.
I've taken photographs of the Van, number plate, parked next to telegraph pole, with GPS coords as evidence.
We have many routers we can test, but there have been no changes here, just seems a VERY BIG coincidence after BT Engineer turns up!
Any ideas Broadband Gurus ?
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A hypothesis only!
The engineer cocked up and did a pair swap for your neighbour and mistakenly thought yours was unused. How, I have no idea.
Your neighbour is now happily sitting with the connection speed you have had for years. Do you know them well enough to find out what their problem was and if things for them are now different from before the problem?
When you buttonholed the engineer, instead of reverting your line then sorting out your neighbours for the second time, he simply took the easy way out and connected you to the first working pair he found. Hopefully it isn't your neighbour's old one! but maybe he had missed one Missed one what?
Edit - don't tell your neighbour (at least initially) that your speed has dropped dramatically. Get a decent reply first.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59240/14753kbps @ 600m. - BQM
Edited by RobertoS (Thu 19-May-16 23:10:12)
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I know the neighbour a little, but I don't mind banging on doors and asking what the fault was, and has it been resolved.
he told me it was damp in the box. not sure what there fault was with my neighbours phone, I'm sure I saw a van their before today, not sure.
I do remember many years ago, having a fault on the line, and after many many months BT came out, and brought all their test gear, and connected at my house, and went back to exchange, and said WOW, your BT line is way out of tolerance, I'm surprised you have any broadband or phone, oh we've got an issue now, there are no free pairs in the ground.
went up the pole, and said, ah good, there's a spare line here, I said that's my neighbours, and he said, no worries it's not in use, we will connect you to that!
I said what about when someone moves in and connects up, and he said, that'll will be another Engineers issue not mine!
So I do wonder!
If I've not got the [censored] line!
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I turned off the router for 30 minutes now - 2.375 Mbps not a great deal of change.
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I said what about when someone moves in and connects up, and he said, that'll will be another Engineers issue not mine!
So I do wonder!
If I've not got the [censored] line! If that engineer didn't document that pair swap it could explain things. I'd be very surprised if he didn't however.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59240/14753kbps @ 600m. - BQM
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Irrespective of any speed testing the best device for diagnostics is the ADSL modem itself, what are the connection speed, attenuation and noise margin figures. Would be great if you knew what these were before hand.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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This is a frequent occurrence where I live. BT Engineers are constantly working in the area and then someones connection dies.
Just a couple of months ago, the BT Engineers were working about 150m down the road from mine and my neighbours house. I watched them begin to pack up and leave, went back to my PC and my broadband was dead - so was my neighbours. There are only two other houses on the end of the line from the exchange and they were ok as where all the others downstream to the exchange.
After much complaining to BT the engineers came back and said that there was a 'pinched pair' in the box.
Many years ago we use to get private lines laid in for our customers. Frequently we would get our customers calling to say their line was down. The BT Engineers admitted that they would often have dodgy pairs and would just swap them with someone else. Eventually 'your' turn came around again to have a bad line.
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today...
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 6.1 dB / 22.0 dB
Line attenuation (Down/Up): 49.9 dB / 31.5 dB
Output power (Down/Up): 19.0 dBm / 12.3 dBm
FEC Events (Down/Up): 386 / 0
CRC Events (Down/Up): 0 / 0
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 0 / 0
Error Seconds (Local/Remote): 0 / 0
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We will need the connection speeds as well as they aren't shown in those stats. Getting the speeds and the rest of the stats at the same time is crucial to analysing what is happening.
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that's because they are included in the Subject!
2.313Mbps
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4,484 Mbps is 4.484 Gbps
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a little update, not sure, what the engineer did, after visiting all my neighbours, and it's not difficult, no-one called BT for a line fault.
BUT, the only other noticeable thing going on in the hamlet, is someone moved out!
not sure if that was anything to do with it.
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typo.....
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Line state: Connected
Connection time: 0 days, 00:21:53
Downstream: 2.563 Mbps
Upstream: 448 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: Unknown or no mode configured
Latency type: Interleaved
Noise margin (Down/Up): 6.2 dB / 23.0 dB
Line attenuation (Down/Up): 49.2 dB / 31.5 dB
Output power (Down/Up): 19.1 dBm / 12.3 dBm
FEC Events (Down/Up): 43 / 7
CRC Events (Down/Up): 0 / 5
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 0 / 5
Error Seconds (Local/Remote): 6 / 15
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Okay, I've just come off the phone with Eclipse Technical Support, which have stated they have no idea, WHY my speed of Downstream connection has changed, they've complete line tests, intrusive and non-intrusive, and have stated that I'm within th acceptable BT margin of 1.5 to 4 Meg.
They also stated that it's possible because BT have been adjusting the network, that may speed has been sacrificed for someone, that was not getting acceptable speed, and that's why my Downstream speed is halved, or they have put more houses on the network, and that is the reason by Downstream sync has changed. - This was what I was told, not sure if this is true!
They stated, my line is 4.5km, which last time I heard it was 3.7km.
Eclipse will now set my SNR to 3.0 as the target, rather than 6.0.
We will see if speed improves.
Edited by einsteinagogo (Fri 20-May-16 14:56:14)
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that's because they are included in the Subject!
2.313Mbps Ummm? I turned off the router for 30 minutes now - 2.375 Mbps not a great deal of change. Are we to assume that hasn't changed, or has it but you consider the change insignificant?
Smart-ass replies aren't likely to endear you to people who are trying to help either. Sub-sets of the stats at best force people to look around for the missing information, and then assume it hasn't changed, and at worst are completely useless as in this case. Stats have to be read as a whole, with all figures taken at the same time.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59240/14753kbps @ 600m. - BQM
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Ah, I see you posted a full set while I was drafting, and things have changed again. As for the Eclipse They also stated that it's possible because BT have been adjusting the network, that may speed has been sacrificed for someone, that was not getting acceptable speed, and that's why my Downstream speed is halved is utter rot. xDSL doesn't work like that. However, if an engineer has swapped a pair for your neighbour, and used yours in the belief it was unused and hasn't bothered to check physically first, it fits with what has happened. We've already discussed this.
(Edit - A pair swap would also explain the length difference. it begins to look like a complete cockup).
What BT emphatically do not do is deliberately take speed off one person to give to another. There isn't a mechanism to do that other than by swapping connections. or they have put more houses on the network Drivel.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59240/14753kbps @ 600m. - BQM
Edited by RobertoS (Fri 20-May-16 15:11:21)
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A speed higher than 2.3 Mbps would be expected, and as said knowing the download and upload speed will help to complete the states, as the interrelationships are not always obvious
Modem is only using ADSL connection protocol, is this an ADSL2+ service? And is modem set to auto negotiate the ADSL mode? If so then try forcing ADSL2 mode if provider is selling you ADSL2+ and leave it like that for a day or two
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I do not believe it's ADSL 2+, we were always told, that could be slower. I would have to check.
This uses a BT Home Hub 3.
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Modem is only using ADSL connection protocol, is this an ADSL2+ service? And is modem set to auto negotiate the ADSL mode? If so then try forcing ADSL2 mode if provider is selling you ADSL2+ and leave it like that for a day or two Good spot! Yuk.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59240/14753kbps @ 600m. - BQM
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I did tell the Eclipse Support guy this would be published, and tell me the truth, not BS, if you don't know tell me you don't know.
I didn't think they Downstream Connection worked like that!
I'm not sure how I go about, arge this point, Eclipse, Eclipse at one point, were asking me to contact BT, which I said we PAY YOU for the SERVICE, you contact them!
This is why we have stayed with Eclipse 10 years, because if we moved, we feared there would be no history, and would would end up with [censored] speed.
Clearly here, Eclipse state line tests okay, and BT will state it's within 1.5 - 4.0 not a problem.
So how do we move forward ?
As a 10 year Eclipse Business Customer we feel pretty jacked off, and the number of other Business we put with Eclipse, we feel like calling it a day, going with a cheaper FREEBIE BB for 18 months, so what, level of support seems to be the same.
or will call Kcom and complain at the level of service.
We will see what the SNR change to 3 does.
Edited by einsteinagogo (Fri 20-May-16 15:17:01)
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If you have been swapped to an inferior line, migrating to another supplier won't help. It might make you feel better, or might not. ISP CS is a very much "suck it and see" thing and people can have wildly different opinions about the same company.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59240/14753kbps @ 600m. - BQM
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That's correct, inferior line, [censored] speed. BUT AT LEAST IT WILL THEN BE FREE!
that's my point, we were hoping as a Business Customer, with 10 years loyalty with ECLIPSE, that would mean something!
and I'm not being stung, £25 a month, for 50GB, when I can move to a crappier [censored] [censored] poor service for FREE with no limits!
[censored] angry
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okay, I've checked back via logs, and before the issue - SNR was 6.0 and Sync Speed was 4484000.
so I have no idea what's been changed.
unless equipment has failed here?
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And attenuation was identical, as was ADSL mode?
Seeing the upstream speed would be useful as if its 448 Kbps upload then its probably only ADSL that is available at your exchange explaining the ADSL mode. Otherwise trying ADSL2 and then subsequently ADSL2+ mode is worth while.
Usually leaving kit in Auto mode works best, but sometimes a little help is needed.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I've always been on ADSL as far as we are aware, and never been changed. There was some talk many years ago, moving to ADSL2 or ADSL2+ would make it worse! So we stayed put, also not sure if hardware is compatible, although BT Home Hub 3 is quite recent, much newer than the Draytek Router it replaced.
Upstream: 448 Kbps - current and always.
okay, Attenuation historically was 48
today is 49.2
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If really stuck on the old ADSL service then 2.3 Mbps is not too far off from what is to be expected.
Home Hub 3 is ADSL2+ compatible, ADSL2+ has been around since 2004
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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do you mean 2.3 is near 3.6 ?
we don't even get 2.3, nearer 1.4/1.5/1.6 e.g. half what we had, also confirmed by sync speed which is now halved from before
or 2.3 is between 1-4 which is what BT have suggested, so basicly [censored] or bust here ?
well if that holds true, why have I had a Sync connection of 4484 for last 10 years, and a download speed as confirmed by all our report cards by SamKnows of 3.6 meg download!
until yesterday, at 13.00pm ish when it went off, a BT van was spotted!
and he was doing something in the ground manhole
and Eclipse tell us, this is because BT have put more houses on, and stolen our sync speed to give to them, so there are within target.
So not worth pursuing, and might as well shot myself!
Edited by einsteinagogo (Fri 20-May-16 19:22:15)
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It may be that switching to the ADSL2+ service does improve things, which exchange are you connected to?
With ADSL2+ the IP profile system is more forgiving but if you are consigned to this being the result of Openreach stealing your sync speed then feel free to carry on moaning.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Can you not get a FTTC service?
End of the day, you are within the acceptable speed set by openreach, so the ISP has no obligation to do anything. A speed estimate a sign up will have been provided and you are within this speed...
The fact you stayed with the ISP all these years out of loyalty, and with the hope there would be a history if something went wrong is flawed. ISPs will just look at the speed estimates and if within range then it's performing as expected.
I would switch provider anyway as you are getting ripped off. Regarding the speeds, if the line has been changed it is very unlikely it will get changed back now.
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No speed estimate was given at sign-up as far as we remember it was up to 8Meg.
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I have no idea, what the issue is, it seems very strange it's changed after an Openreach visit.
Pocklington Exchange.
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Have you forgotten my original theory? It still fits what we know, and even caters for the rather strange explanation to you by Eclipse.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59240/14753kbps @ 600m. - BQM
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yes, I remember..... more this evening people have been calling and the telephone is not ringing, and then phone line gone again, no broadband.
dead for 30 minutes.
something is not right
BT fault call being logged.
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Possibly a one leg disconnect, the high upstream attenuation hinted but without seeing the sync speed hard to say.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Any advice, for a good modern router, which is better which long line lengths ?
compared to a BT Home Hub3, for ADSL, this is the service we currently have?
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What happened since your last post, when nothing was working?
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM
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still problem-matic, line issues, we've escalated line fault issues to BT which state there is no fault. So they have gone off to check what work was done on the 19 May 2016, which when all the issues started.
BT fault finder online, still finds no fault (this is telephone line), so it's with BT Faults at the moment.
Eclipse, despite trying to reduce the SNR to 3.0db on the BB, twice, it never happened or too effect, so after being told wait 10 days, for retraining, we kept telling them, noting has changed, SNR is still 6.
then realised they could not do that because they noticed we were on ADSL (duh!) and that's why it was not being accepted.
then we were told this:
"I have checked the connection again this morning and the profile is still the same on the line, therefore I believe there to be an issue whereby the profile has become stuck.
I will raise a fault and contact BT and ask them to manually make the changes requested to get the SNR reset to go through."
and then
"BT have carried out a manual SNR of 6db/interleaved, as well as a port flex / reset at the exchange and a remote cease and re-provide (remapping) as a precaution.
The reset will take 4hrs to reflect and 24hrs to take effect."
and then...
"I have checked the connection this morning and can see that the speed has increased slightly, now in sync at 2.5mb, this could still increase / decrease as is in a 10 day training process.
I will continue to monitor over the week to ensure that it does not decrease. If it remains at 2.5mb or greater then I would recommend closing the case as the connection is on a very long line and the speed achieved is above the threshold that BT have indicated for the line which is just under 2.3mb."
and we are back to unworkable [censored] again, with oh well BT states you line does this, so put up with that [censored]!
It's been terrible for us, only one can use the internet, we cannot watch training material, we cannot webex, cannot remote connect to datacentres, spent 12 hours downloading 1.5GB data from client, we gave up, and drove to datacenter, to collect and download.
Our BB has becomes useless, we are now looking at methods of getting a better service, and we are currently investigating other methods of NON-Wires.
So if there was a known better router than this BT Home Hub3, at working on longer lines, it may be worth a punt.
3.6 was usable for us, 1.7-2Meg is not.
and still don't know where the line sync 4484 disappeared to.
Navigating all this is a mine field, and we will start to check our internal wirlng not that there is alot!
and then get BT out....
BUT, we still want to gt to the bottom of what changes did the BT Engineer complete on 19 May 2016, 1-1.30pm when all this started.
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I really do hope you get to the bottom of this although it does seem unlikely.
From a fault perspective if the line is stable and within the speed estimate for the line, there isn't a fault.
Are you sure there is no fibre optic offering?
If you PM me your post code I can take a look at your available options.
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For long lines - try and get a 2wire2700HG-V They are a little old now, however they do work well on long lines and I know of several people still using them. It has to be the 2700 NOT the 2701.
Compared to the HH3 - probably better in a lot of ways and you can often pick up a new one for £5 to £10 There are some good diagnostics in it and it will sync/run at 3dB (provided the DSLAM allows) and even as the SNR drops to 0 (zero) it will continue to hold the line.
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M H C
taurus excreta cerebrum vincit
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I'm afraid no Fibre Options!
our cabinet has not been upgraded! and unlikely to be upgraded, because all the subscribers on that cabinet, are also at least 3.5-4.2km from the cab.
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That's the one.
Just make sure it is a 2700 ... there are some 2701s in that link. A new one is "better" as some people have reported PSU issues - failing after a while. Or take a chance with a cheap 99p one with PSU and see how it performs - if it works well, buy another to keep in reserve. If you see no improvement, back on eba with it.
!
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M H C
taurus excreta cerebrum vincit
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okay, purchased a 2700HGV, we will test and see if it makes any difference when it arrives.
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You may need to unlock it ... it will work on BT Business and Residential without problems and also some other ISPs. The unlock details are at: http://bt2700hgv.tripod.com/122.htm
There are some good stats and diagnostics available too.
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M H C
taurus excreta cerebrum vincit
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many thanks for that link!
yes I'll need to for Eclipse!
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The site is no longer updated, however the information is all still there. Have a good look around it and you will see why people considered it to be a very good device. The 2700 was built to a spec to do a job and not to a price unlike a lot of devices now.
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M H C
taurus excreta cerebrum vincit
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The one legged idea is a possibility. I had the same sort of issue after an engineer's visit to fix a neighbour's faulty line. He must have broken a wire inside its insulation on my line pair while he was working. The result was that my sync speed and throughput fell, and my voice line was noisy. After reporting the fault another guy came out a few days later and found the broken wire, which can't have been easy. Once fixed, everything returned to normal within a couple of days.
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it's just persuading BT, I've got an intermittent fault!!!!
when I rang them again for an update of the fault, they asked me what was the number!
and then told me, they had the wrong number!
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No modem / router is going to get your sync from 2.3Mbps to 4.4Mbps unless black magic is at work. Keep pursuing this with BT.
To confirm is the line perfectly clear? Could you possibly raise a voice fault? IE any noise / hissing on the landline?
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all avenues are being pursued at present.
we have to change and try different hardware, different routers, faceplates, adsl filters etc
and then the quality of line, again it is intermittent, sometimes no line, sometimes crackles
BT at present claim it's perfect.....no fault found.
so eventually we will get them out, if they can find anything, but we are trying to establish what the engineer did when it failed!.
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well 2700 has arrived so thats what I'll be doing tomorrow.
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ah, well BLACK MAGIC may be at work here then!!!!
see responses....
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Okay, so today, a day of Broadband fun.....and checking....2700HGV had arrived so was keen to get this up and running, and check...
To rule out any internal wiring issues, I went direct to the source and incoming wire from the telegraph pole, and connected my BT Home Hub 3 router, and checked:-
1. Same Sync speed of 2.313 Mbps reported, I had noticed today, that the SNR was 2.9 on the line, Eclipse had suggested they were going to lower this, but it's not had any effect on the SYNC the BT Home Hub 3 reports, and hence also throughput and speed tests are slower than expected.
2. Re-connected the BT Home Hub 3 to ADSL face plate, same 2.313 Mbps reported.
3. Remove faceplate, and connected to master socket using filter - same 2.313 Mbps reported.
4. Connected the 2Wire 2700HGV to the incoming telephone wires from the pole!
WOW - the SYNC speed connected at 4.512 Mbps this is a first! So maybe HH3 is broke!
5. Connected the 2Wire 2700HGV to the ADSL faceplate - same SYNC speed of 4.512 MBps
6. Connected the 2Wire 2700HGV to the NTE5 master socket, using filter - same SYNC speed of 4.512.
7. Re-connected BT Home Hub 3, and SYNC speed returns to 4.484 Mbps
So all working again, as we were for the moment!
So the 2Wire as "RESET" something ?
Also in more testing with 2Wire versus BT Home Hub 3, I'm almost 4 Meg download, compared to BT Home Hub 3 of 3.6 Meg.
So, well worth the £10 investment!
So what's going on here, and what has the 2Wire done, the BT Home Hub 3 could not, and I have restarted, turn off, for 12 hours he HH3 so it could reset!
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I assume at (4) you mean the socket plus filter once the faceplate is removed?
It sounds rather like the test socket, the one your ADSL faceplate plugs into, had a buildup of grunge and the multiple insertions and removals have cleaned the contacts.
I've forgotten the term for the grunge, but it was discussed recently somewhere on these forums.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM
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I'm not convinced of that! A random build of grunge at the same time the engineer visited!
The 2Wire, has done something to the LINE.
Anyway, seems to be back to normal....
Thanks for the suggestion to use a 2Wire MOST HELP FULL!
and the 2Wire is definitely much faster than the BT Home Hub 3
Tests now... with 2 wire...
Download speedachieved during the test was - 3.3 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 3.92 Mbps
before the IP Profile was 2.0 something....
Is this grunge?
Edited by einsteinagogo (Tue 07-Jun-16 16:45:53)
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I've forgotten the term for the grunge, but it was discussed recently somewhere on these forums.
I believe the post you refer to was from Eckidoo and maybe he called them 'dendrites' or something similar ..... life being too short to hunt.
As for the OP, the hub three was always naff on long lines .... putting a 'long line thoroughbred like the 2700 on has doubtless gee'd up the remote systems.
Bin the three.
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always worked well until BT Engineer did something on the 19th May 2016 at 1.00-1.30pm.
odd thing is it *NEVER* recovered, but the 2wire 2700HGV, somehow reset the line.
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always worked well until BT Engineer did something on the 19th May 2016 at 1.00-1.30pm.
odd thing is it *NEVER* recovered, but the 2wire 2700HGV, somehow reset the line.
What exactly could an engineer have done that using a 2700 was able to fix ? It was a coincidence.
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Yes, dendrites it was. Which I then googled.
It could have been pure coincidence, or a remote possibility that the engineer momentarily disconnected the circuit, reconnected perfectly at the cabinet, but the broken circuit could not re-establish cleanly at the NTE5.
It remains a possibility that dendrites on the test socket connectors were the cause of the symptoms.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM
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but it was only after connecting the 2wire, that speeds returned to normal with the HH3.
HH3 at socket and wires at telegraph pole, it was the same!
when I connected the 2Wire to telegraph pole, it went to 4.572, and then the HH3, was back to 4.484
and the RJ11 connected to the telegraph wires entering the building was via a choc block, which was left in situ with the wiring to NTE5
and we never removed the RJ11 from NTE5, we used new ones...
anyway, maybe looking at getting a new modern router, maybe a Billion router
at least it proves, it's outside!
Edited by einsteinagogo (Tue 07-Jun-16 22:19:39)
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That post is rather difficult to understand.
In an earlier one and here you talk about connecting the router to the wires coming into the building. Do you mean before they reach the master?
Now you talk about connecting to the wires at the telegraph pole. What?????
"we never removed the RJ11 from NTE5, we used new ones" is incomprehensible to me. New whats, where?
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM
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Yes, correct before they reach the master, incoming telegraph pole wire....the wire coming from the telegraph pole in this property does not come direct to the master socket, it comes into the door frame, and then there is a BT junction box on the door frame, and then a internal white cable run to the NTE5 (master socket).
we just connected direct at this point....
this rules out all internal wiring, the fault was still present here with HH3!
for testing we left the RJ11 to the router connected to NTE5 with filter, and just swapped it at the router.
anyway all working fine now...
just need to work out, if want to remain with 2wire 2700hgv, HH3, or new router.
As line has been "reset" by 2wire back to normal, or where we were at the start.
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at least it proves, it's outside!
No, it really doesn't ?!?!?!?
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so where else is the fault, if I connect directly to the wires which go to the telegraph pole,
1. with HH3 (sync 2313)
2. connect with 2wire (sync 4752)
3. connect HH3 again (sync 4484)
4. connect 2wire again (sync 4752)
and all is good, everywhere
there is nothing internally to check, or connect to.....
everything else has been ruled out.
anyway fixed now until it plays up again.....
unless its weather and atmospherics!!!!
sunspot activity and cosmic rays
Edited by einsteinagogo (Tue 07-Jun-16 22:56:52)
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we just connected direct at this point.... What did you connect at that point? A bare wire from the router?
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM
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standard ADSL RJ11 to RJ11 (with the RJ11 chopped off), and the bare wires connected via a choc block
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The difficulty in working out what you did, and therefor where the problem was, is it reads differently every time you post the detail.
For instance, when you connected to the wires from the outside, at the junction box, what did you connect? Bare wires from the router?
If you've been loosening and tightening, or disconnecting/reconnecting wires at that box then there's a fair chance that's where the dendrites were. Or even, is there any trace of damp in or around that box? Does the wire come through the doorframe then downwards?
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM
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Yes, bare wires from router.
First HH3 - same sync speed.
Second 2wire - increase in sync speed
(same cable used just unplugged from HH3 and moved to 2wire)
no changes made to cable, after original connection with choc block
No damp around box, it's inside at top of door frame. no the wire comes straight through door frame straight into box, horizontally.
there is also a porch at the front of house, which also protects the front door, and cable from pole, as the cable from pole comes into the porch, so it's not exposed to any outside elements.
Edited by einsteinagogo (Tue 07-Jun-16 23:11:59)
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You do realise you shouldn't be touching those wires as they are BT property and if you get any issues in future BT could charge you. I know you can say that they would never know but you have also discussed it on a public forum. Anything before the master socket is BTs.
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"Yes bare wires from the router."
What the hell are you doing?!
Also the speed bump was entirely coincidence, it is likely BT resolved the issue or that you messing with the wiring fixed something.
No such thing as a modem resetting everything perfectly.
Your old stats has no spare noise margin, hence it would have been impossible to jump speeds without a change to the line somehow ie fault fix.
I personally think when you connect these "bare wires" you had not solidly connected one of the pairs. That would half the speed.
Edited by ukhardy07 (Wed 08-Jun-16 07:53:00)
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after original connection with choc block
Oh dear, it would seem we are 'At Home to Mr.Bodge'.
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standard ADSL RJ11 to RJ11 (with the RJ11 chopped off), and the bare wires connected via a choice block
einsteina nogo
Edited by Zarjaz (Wed 08-Jun-16 08:32:46)
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glad you are all happy.
this work was done to rule out any internal wiring issues and once completed
routers connected back to master sockets and speed has improved, the only evidence I have that after connection of the 2wire, things improved.
either BT fixed things at that time, just like BT didn't do anything on the 19 May 2016, 1.00-1.30pm, when all this started happening we will never know.
again I don't really care, what fixed it, but if I'd never got a 2wire for £10, I would still be arguing wit BT and Eclipse about the speed issues.
Thanks for your help.
CLOSED and SOLVED-
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CLOSED and SOLVED- Einstein wasn't correct about everything.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59500/14989kbps @ 600m. - BQM
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Seems to have done dome good!
I've been off for a few days so missed your report earlier in the week. Stick with the 2700 and reboot it in a week or so ... early morning around 6AM you may get even better!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
M H C
taurus excreta cerebrum vincit
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