Result.

BT Engineer called today, I popped home. Really friendly guy with plenty of experience and knowledge. Told me which cab I was connected to (I knew it was one of two) and the routing from that to the main exchange wasn�t very good.

He identified that there was noise on the line, used his computer to carry out a test, it couldn�t find a signal the first time but the second time he could but was still showing 63dB still 2dB higher than what it was previously). He installed a new BT master socket (BT Branded) and provided me with another filtered faceplate. Double checked it again still at 63dB. So only syncing now at 2500kbps with SNR to 6dB. I only will have to have this for a week, as I go over to fibre next Thursday.

He said he was going to look in the cab after my visit to try and run me on a pair with the least interference, but said with how close I am to the cab I should see very near, if not full speeds of 40/10 when I go over to fibre.

All in all a very pleasant experience, line fault should now be sorted, I�ll see when I get home from work whether it has been improved with a new line between me and the cabinet, but not to worry if not, as only a week until it gets upgraded anyway.

Edited by deleted (Thu 18-Oct-12 16:31:34)

Thanks for the update, glad it's working out

As you mention, fibre is going to transform your long line *green*

I take it back!

Engineer was great, but he's not fixed it.

Got back, turned everything off and on again to reestablish connection, however on netgear router the i keeps flashing orange, tried the phone, crackling and hissing still going on, tried the bt business up it just about manages a connection briefly then flakes out again.

Details are when connected

DSL Connection Details
DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT2+ Annex A
Downstream Rate: 950 kbps
Upstream Rate: 516 kbps
Channel: Interleaved
Current Noise Margin: 11.8 dB (Downstream) 5.5 dB (Upstream)
Current Attenuation: 63.0 dB (Downstream) 40.5 dB (Upstream)
Current Output Power: 13.4 dBm (Downstream) -31.0 dBm (Upstream)
DSLAM Vendor Information: Country: {0xB5} Vendor: {50 00 00 00} Specific: {0x00}
PVC Info: 0/38

Data Errors
Statistics
Collected for 0:10:35
Since Reset Current 24-Hour Interval Current 15-Minute Interval Time Since Last Event
ATM Cell Header Errors: 6476 6476 6476 0:00:00
ATM Loss of Cell Delineation: 3589 3589 3589 0:00:00
DSL Link Retrains: 1 1 1 0:08:42
DSL Training Errors: 1 1 1 0:08:27
DSL Training Timeouts: 0 0 0 0:00:00
DSL Loss of Framing Failures: 24 24 24 0:00:27
DSL Loss of Signal Failures: 2 2 2 0:08:43
DSL Loss of Power Failures: 0 0 0 0:00:00
DSL Loss of Margin Failures: 2 2 2 0:08:43
DSL Cumulative Errored Seconds: 429 429 429 0:00:00
DSL Severely Errored Seconds: 136 136 136 0:00:01
DSL Corrected Blocks: 19130 19130 19130 0:00:00
DSL Uncorrected Blocks: 6973 6973 6973 0:00:00
ISP Connection Establishment: 2 2 2 0:03:16

Posted this inbetween one of the disconnections, now on the phone back to sky!

I hope I get the same engineer, he must of done something at the cab that cause it to go bad again.

Edited by deleted (Thu 18-Oct-12 17:31:57)

Arh

Sky? I thought you are with xilo???

Could I add my support to Mr Saffron? As a non-techie this site has been and is an absolute godsend to those myself who don't understand the finer points. Those with knowledge gladly share it with those less fortunate, and usually share it kindly. Very seldom do they put noobies off ... and even I knew what the OP was trying to say.

Thanks again to all who run and help TBB, your efforts are much appreciated.

I am, hacked firmware on BT business hub. That's all, it seems to hold onto the weakest of signals, none of my netgears will even pick up a signal!

Fortunately wifi hotspot via my Galaxy S3 on three with ultd internet is keeping me going!

Ironically, although not as good ping times as broadband (still not bad for mobile network!) I get about 8mb down ad 2mb up on my phone as a modem!!!

http://www.speedtest.net/result/2250239388.png

Edited by deleted (Thu 18-Oct-12 18:32:21)

Ditto'd! Love coming on here for a read and where needed top notch support and assistance from most!

You've lost me now

Who's your ISP? xilo or Sky?

Sorry my bad.

Sky - for the line and talk
Xilo - for the Broadband

Broadband is moving over to sky for fiber next Thursday though. Sad to leave Xilo as they have been nothing but excellent, but 40/10 connection ult for £20 a month with sky, just didn't stack up against Xilo's capped pricing. The cheapest I could get was still £22.99 (40/2 connection) with a 15gb allowance peak times. I may see how sky goes and if perhaps in a few months, may upgrade homeplugs and go for the 80/20 connection for £30, not being greedy at the minute though, can't wait to get connected, just wish this issue wasn't hanging over my line.

http://community.xilo.net/topic/1657-new-fttc-packages/

Sky have told me BT will be out between 8-1pm on Monday.

I must say Sky customer support although you speak to a lot of different people (very personal with xilo Matt or Tom generally) they update your case and are extremely helpful, maybe the implementation of post phone call emailed surveys are helping keep this high level of customer service up.

Edited by deleted (Thu 18-Oct-12 18:45:10)

I'm with you now.

PS. If you know who sees your said fiber instead of fibre he'll get cross