In reply to a post by dect:

Well explained, was at a level everyone can understand. Good Job

Good job indeed, but maybe not EVERYONE

In reply to a post by monofoto:

The promise of my router and network being installed by actual staff from Jurassic was extremely reassuring, as was the telephone contact I have already had with their call centre. If 1 ISP can provide this level of service, why cant others?

Thanks again.

Again, I think you should wait and see what Jurassic actually deliver before lamenting that other ISPs don't deliver the same service.

To answer why Jurassic are sending people to your house as part of the free installation and setting everything up and testing for Wi-Fi coverage, I would suggest it's because they are a regional provider funded by venture capital with the freedom to post a £13m loss for the year, and Plusnet don't have that option.

Post deleted by monofoto

lol reassured again that you always make considerable efforts to be 100% positive

Thanks. I really do appreciate all the positive comments and explanations made. I take your point.....regional, venture capital funded and room to make a loss, all unsustainable I guess. But my skills lie in trying to be creative, piggy backing onto digital services which I have historically dipped in and out of as necessary just enough to make my interests functional. Technology moves on too, and AP technology is new to me. Perhaps I shall again now 'dip into' the technology just enough to make it work for me, and do so in another 5 years time. Maybe ethernet cabling to my important devices will be enough. Maybe Jurassic's business model is also unsustainable, but feedback regarding it is uniformally positive and friends I know who have registered with them are very pleased with the service and performance. I shall be paying my ISP for the privilege of ending my contract early, so the transition is not all positive news, but I respect the contracts and commitments I make. I do feel upbeat about the possibilities.......maybe traditional ISPs would do well to reconsider, rather than writing inadequate 3 line summaries of lengthy customer conversations which entirely misrepresent those conversations and make the customer out to be 'difficult'. Some of you sign off with the handle 'Information is power'; I totally agree, though sharing information is a 2 way process, and I cannot understand why my ISP has been so defensive in contrast to the apparent welcoming aspect of a 'new kid on the block'.

I would add that Jurassic have to send out an engineer to the property to actually physically install a piece of fibre. Something generally not required on an FTTC install. As such having the engineer spend 5 mins walk around the property doing a WiFi survey is not a big deal. On the other hand PlusNet would have to do a truck roll for that so not going to happen.

I would be flabbergasted if Jurassic where to find there was a WiFi issue in the property that they would fix it for free by fitting a mesh system. That is going to be an up sell 100% for sure.

I have just contacted Jurassic and they tell me that the router they will install is the Nokia G-240W-J, and the agent I spoke to said they gurantee to provide full wifi coverage in the property upon install, and if the engineers installing the service feel the wifi coverage is lacking will provide 'boosters' for free. I await installation in August.

In addition to the other replies there are is also interference that can be short term but have large impacts. As has been said the 2.4Ghz wireless spectrum is unregulated and can be used by anyone. This is the standard spectrum that is used by any devices that just need to dump radio interference - when a microwave is used it will interfere with the 2.4Ghz waveband. Another culprit around December is christmas tree lights - some of which can be quite "noisy" for wireless.

Another blocker to 2.4Ghz is water - fish tanks, human bodies, that sort of thing. The frequency does not travel well through water and so you can get dead spots.

When you reboot the router it may well force it to search for a new band (someone already mentioned there are 3 non-overlapping bands) - the reboot likely will trigger it to switch to a different band that has less interference.

The 5Ghz band (if available on the router and client device) can help to avoid some of these issues but the higher the frequency the shorter distance it will travel and will be more impacted by walls/water/etc. It is a trade off.

I currently have a router and 2 access points in my house. It is not a massive house but probably larger than average. Modern build so doesn't have thick brick walls but the walls may well have horrible metal sheeting (haven't knocked any down to see). With the setup I have I get around 300Mb/s on 5Ghz pretty much throughout the house - but other houses may not perform so well.

My brothers moved into a house from the 20's and the wireless performance is much worse for him as the walls are quite thickly built and the bricks probably have iron in them which likely further causes impact to the signal. He has had a couple of additional access points installed which has helped but still I think has some dead spots (haven't been round there to test it all).

BT can do a similar thing but only if you pay for their complete wifi bolt on. I think I remember Sky having a similar option.

That router according to specs supports both 2.4Ghz and 5Ghz. Assuming it stands up to the specs then it should perform fairly well but if you do have thick walls in the house you will almost certainly need the "boosters" that they mention (my guess is this will be a mesh wireless network where the boosters are placed close enough to get a decent wireless signal and then themselves act as a sort of repeater to boost the signal. This is the setup I use as I don't have network wiring around the house.

Thanks Ian for the additional information.

I read about the two channels last night and this morning, but your explanation fleshes it out a little. My router is currently set at 2.4Ghz and the huge variations in signal I experience I guess a result of that. I am not confident it would be better on 5Ghz with my set up; I am temporarily prepared to tolerate the variations and receive a signal throughout my house rather than the signal to uttery fail on a limited 5Ghz network. The walls in my house are all of 2 thickness brick, with wooden suspended floors throughout. There is no metal nor plasterboard. To supply an ethernet connection to my streamers ( music and video ) I need to drill through a brick wall or feed under the floorboards from the rear dining room into the front living room into a switch. To feed my workstation upstairs in my study I need to feed the ethernet cable up a corner of the rear wall, through a corner of the ceiling and along beneath the upstairs floorboards into the study, where I would also install a switch for any future connections eg printers. Both jobs are not difficult and would be there for the Jurassic install. I would then need to decide whether to tolerate the variations in wifi for laptop/phone/pad in the 2.4Ghz band or install AP(s) either supplied by Jurassic or purchased independently I guess somewhere on the first floor, and then choose the 5Ghz band.

If I pursue a single AP on the first floor, the Ubiquiti Long Range 802.11ac seems a quick favourite, and might be enough to provide a reasonable service upstairs. I am still opening Pandora's box and need to do more reading and u-tube studying. I guess getting circa 300gbps wifi throughout my house is worth pushing through the tech inertia and making the effort.

Thanks again.