My mistake - I assumed the images were public, if you had the link. Try this:

https://ibb.co/BKndHgV

Pretty much seeing the same as the rest of us.

In an ideal world, there shouldn't be any red at the top of the graph full stop, as that is a packet of data never reaching it's destination.

I've reconfigured things here. All interactive traffic is now routed over my AAISP connection, everything else over Hey. It's not ideal, but it's mitigated the issue for now so it's not disturbing my work or people gaming in the evenings.

I have been observing this thread for a little while, this type of problem with ISP's isnt as common anymore as it used to be.

My feeling is an outsider, I think they should implement some type of emergency traffic management at peak times as a short term measure, I would consider that better compared to indiscriminate congestion.

Should be an announcement as to whats going on other than support bods saying vague comments. The 2am and 2pm thing strikes as some kind of maintenance task that is somehow affecting their network rather than a capacity thing, and any ISP really should have automatic monitoring tools in place to pick up this kind of thing without needing customers to ring in and complain.

I suppose if they either dont know whats wrong, or projected fixes are not quick they might think it better to keep customers in the dark, but if I was a customer, with this lack of communication I would be looking to get out of my contract.

Meanwhile i remember my days on entanet many many years ago where they had a publicly disclosed traffic management system called STM (anyone else remember this?), were open with their customers, and I stayed on the ISP.

Has anyone/everyone else's latency on BQM more than doubled after about 1:15pm today?

Earlier on our connection seemed to get far worse (c.1:15), with lots of dropouts, and this seems to be visible in the graph:

https://www.thinkbroadband.com/broadband/monitoring/...

But when I re-booted the router (the thin red line at c.3:15) it seemed to get partially better.

Given my router re-boots overnight, what would explain the changes to the connection quality, after the re-boot? Could this suggest that the router may be part of the problem?

Thanks,

TC

Edit: [censored]? Everyone else's got better at the same time I re-booted my router! I guess that means it was just a fluke then....

Edited by Toothy_Chris (Mon 08-May-23 17:13:30)

In reply to a post by AndyPandy:

Has anyone/everyone else's latency on BQM more than doubled after about 1:15pm today?

Yep, followed by the usual 2pm packet loss/upstream speeds going down 80%+

Yes: My Broadband Ping

HB are going to be getting a lot of cancellations if things keep heading in this direction...

Unfortunately for me, they are the only gigabit provider I can get at the moment, so I will likey keep the service & reconfigure my firewall to use my other connection for anything latency-sensitive like my work connections and gaming. I'll probably just set the HB connection to be used for larger downloads only for the time being, until this all gets sorted.

They seem to be working on things, so maybe it'll get better one day.

I'm lucky enough to have Cityfibre building locally, so when my 24 month contract with HB is up in March next year, I should hopefully have the option of jumping to a CF connection with Zen.

It's not the F&W fibre that's with problem, it's the [censored] ISP they conjured up.

Another, yep, me too on that one. My graph looks almost identical to the other two posted.

Post deleted by daveyc