'Support Engineer' - how did you manage that?

Is it a service which anyone can use/set up?

Yes, I have a feeling we also started getting these problems after the migration. Although they did some stuff before that, which resulted in us being given a recycled IP address, which would not connect to certain, large web sites (without using a VPN). That bit got sorted with a different external IP, but then these upload issues followed soon after.

If you have access to something running Linux (like a NAS, VM or Raspberry Pi4) or Docker, I'd be happy to help you or anyone set it up - PM me. It's quite straightforward if you're technically minded.

Tools like these are the only ways to keep ISPs honest.

In reply to a post by Toothy_Chris:

'Support Engineer' - how did you manage that?

I'm an IT Professional. I know how to make a nuisance of myself.

Edited by nofappingway (Wed 10-May-23 12:35:27)

Thanks for your help here!

I am now (as of last day or so) noticing packet loss throughout the day, not just at the usual 2am, 2pm, evening times... That is concerning...

Do others also see this?
https://imgur.com/a/4n7pgW5

Edited by Henry8 (Wed 10-May-23 13:02:06)

Almost identical to mine:

https://www.thinkbroadband.com/broadband/monitoring/...

@nofappingway - when you say youre working with a support engineer, is he/she giving you any confidence they know what is going on, or that they have a structured approach underway to fault find?

Yes, another "me too". I now get small amounts of packet loss throughout the day, getting slowly worse over time in the 2 weeks since the maintenance. Before the maintenance on the 27th my connection had been almost completely flawless 24x7 for the past 12 months, with very stable ping & zero packet loss at any time.

The peak time issue is getting worse for me too. In the first few days after the maintenance it was moderately annoying, but now my connection is almost completely unusable during that peak time period. I couldn't even stream Netflix last night, which caches quite far ahead to smooth out internet issues. Forget any kind of online gaming.

Another e-mail comms update:

We are aware of this issue as we detected degradation in one of the links provided by our BNG Vendor during certain periods.

We are currently waiting for an update from them, unfortunately, we don’t have an estimated time on when this will be fixed on their end.

--

Hopefully it's soon, there's red all over the BQM all day long these days, just seems to be getting sporadically worse, wonder what will come first, the BNG fix or total connection loss for days/weeks on end hmm

Edited by smithy93 (Wed 10-May-23 13:52:20)

In reply to a post by Henry8:

@nofappingway - when you say youre working with a support engineer, is he/she giving you any confidence they know what is going on, or that they have a structured approach underway to fault find?

All I've had to date is assurance that it is being looked at. I'm beginning to suspect its an upstream provider problem which is why it isn't a simple fix.

Brace yourself, the 2pm network performance problems are about to start.

Edit: @smithy93 there you go, not surprised.

Edit2: Well I'll be, 2pm has passed and *no* performance issue and *no* packet loss. This is very encouraging.

Edited by nofappingway (Wed 10-May-23 14:30:27)

After a brief exchange with one of the guys at Hey, he replied with:

'Our Tech 2 department recognizes you require an Engineer’s visit to investigate the issue and replace your router with a new one.'

I'm not convinced, and they won't see the issue during the day anyway.....

We have the original TP-Link AC1200/Archer xr500V router. What about all of you?

TC

Mine's still bad.