Issues with connection

Had 2 virgin engineers around yesterday as packetloss is getting bad, its not at peak times, its random and doesn't look like over utilisation in the area... yesterday they replaced the SH and attenuator and here is the graph since...

http://www.thinkbroadband.com/ping/share/956a577d9a2...

Any ideas? They seemed clueless - The connection was 100% rock solid until about a week ago

It might be utilization issues due to the speed upgrades virgin has been dishing out, I've noticed somebody else in Belfast complaining about same issue though there graph is LOT WORSE, You uBR might be on the border of over utilization so might get worse yet or could get better...

I would just make Virgin aware, and see how it goes from their!

When calling up they confirmed the area isn't over subscribed and can see no reason to why its happening.

They are sending a 'senior engineer' tomorrow.

Ok, well good luck!

Yeah, I remember most installation where within a few days but now they seem to be at least 2 week waits for existing customers.

I had to wait 2 weeks and 6 days for my TV to be installed and worst thing was I already had the Tivo box and cabling was just an activation job.

In reply to a post by BuckleZ:

When calling up they confirmed the area isn't over subscribed and can see no reason to why its happening.

They are sending a 'senior engineer' tomorrow.

I had that last November twices they sent out senior engineer who only replaced new box outside of my house and then 2nd one replaced superhub 2 and still no difference. Waste of time. If you getting high utilisation in your area, you will be suffering from this for a very long time just like me too. There is no fix time slots been waiting since November till now. (even with my 152Meg slumped down to below 2Meg) but I am happy with my FTTC solid rock 72Meg at all times. More reliable than virgin media. It's ashame that they are really nasty on high utilisation area.

Edited by adslmax (Wed 12-Mar-14 18:55:36)

http://www.speedtest.net/result/3366362461.png

Ive never had any speed issues, always get over 30mb. its just the packetloss/drop outs

In reply to a post by adslmax:

In reply to a post by BuckleZ:

When calling up they confirmed the area isn't over subscribed and can see no reason to why its happening.

They are sending a 'senior engineer' tomorrow.

I had that last November twices they sent out senior engineer who only replaced new box outside of my house and then 2nd one replaced superhub 2 and still no difference. Waste of time. If you getting high utilisation in your area, you will be suffering from this for a very long time just like me too. There is no fix time slots been waiting since November till now. (even with my 152Meg slumped down to below 2Meg) but I am happy with my FTTC solid rock 72Meg at all times. More reliable than virgin media. It's ashame that they are really nasty on high utilisation area.

I thought your speed issues where down to others using your WiFi?

http://forums.thinkbroadband.com/virgin_cable/t/4312...

Edited by mlmclaren (Wed 12-Mar-14 22:25:29)

Well they have started cutting back the work force the last I heard, Money savings time now...

But saying that, the engineer I had turn up at mine at 9 in the morning said I was his first job and he had another 2 to do so not much work being done on there part by sounds of it.

SNR fault on the upstream maybe?

Well they changed the port in cabinet or whatever the coax connects to, and re-cut the cable.... and since he left its looking a lot better,.

http://www.thinkbroadband.com/ping/share/44821e9ebcc...

yeap, had a feeling it wasnt over utilization as it just started out of no where.. and was random...

seems a dodgy connection somewhere, possibly a dodgy port in the cab

Been rock solid since he left

not a very good monitor very large blue high ping. well, that virgin media for us

His graph is ok, mainly just because he was downloading, though he is in a busy area but coping well

http://www.thinkbroadband.com/ping/share/44821e9ebcc...

all good

indeed, looks like you issues have been resolved.

Does look like the network might need some more bandwidth as your minimum and average ping is bit higher than most but its stable and that's all you can ask.

In reply to a post by BuckleZ:

Well they changed the port in cabinet or whatever the coax connects to, and re-cut the cable.... and since he left its looking a lot better,.

I might as well ask virgin to get this come out to me as well. Well spotted!

Will make no difference if the issue is congestion.

ok then, my cancellation notice still on. Due to be disconnection on 10th April 2014 because of congestion in my area. http://s28.postimg.org/cb3atzbp9/Untitled.jpg

Edited by adslmax (Fri 14-Mar-14 14:22:32)

If this was an ADSL/VDSL fault with openreach it would of taken weeks/months of time to sort, with their lead times etc.

Good job to Virgin, sorted in a few days

In reply to a post by BuckleZ:

If this was an ADSL/VDSL fault with openreach it would of taken weeks/months of time to sort, with their lead times etc.

Good job to Virgin, sorted in a few days

VDSL fault is very rare with BT. Virgin are the worse faults too many times! I had about 23rd times engineer come out since 2007 with Virgin Media

Edited by adslmax (Fri 14-Mar-14 14:46:58)

Why would a VDSL fault be rare compard to ADSL/ADS2+ ?

This makes no sense. Ive had 2 faults on my BT Infinity since installed

U have a problem with your line BuckleZ. My line is no issues with ADSL then ADSL2+ and now VDSL. I know know because I only had one master socket in the hallway, no extension phone lines.

Im just saying that VDSL is just as prone to issues as anything else....

I was praising virgin for sorting it withing a week... with openreach it takes weeks to get an engineer, then multiple visits usually to get issues resolved.

Yeah virgin tech always FREE OF CHARGE as many it come. They pretty quick than BT Openreach. BT sometimes charged for SFI and SFI2

http://www.thinkbroadband.com/ping/share/44821e9ebcc...

As you can see, the connection is now 100%. infact its looking better than ever.

yes it does look much better. Wish my area had one of it like this with virgin media

Edited by adslmax (Fri 14-Mar-14 20:02:23)

Im lucky enough to have FTTC with cabinet 20m away, virgin and FTTP/od

Spoilt for choice lol

In reply to a post by BuckleZ:

Im lucky enough to have FTTC with cabinet 20m away, virgin and FTTP/od

Spoilt for choice lol

What sort of speed are you getting from cabinet? 20M away?

My FTTC is over 100Meg but BT limit 79999K as my cabinet closer to my house

Will be interesting to "hear" what the future brings for FTTC, maybe it will kick virgins ass for bandwidth both directions and then some..

I say "hear" as everywhere is else in Birmingham has FTTC enabled or about to be enabled and my exchange is still not in any plans ......

I dont have an FTTC connection here in Belfast nor FTTP/od - I was just stating they were all available if I wanted

I do in Derry and I'm about 200m from the cabinet and last time I checked my max attainable was just over 100mb down.

Edited by BuckleZ (Mon 17-Mar-14 12:11:36)