I think the Virgin Hub is just imploding due to the amount of UDP you're shoving through it. Can your VPN function in a TCP mode so you can rule this theory out?

In reply to a post by jchamier:

Sorry your description of router and modem mode is different to how mine works. If yours is actually in router mode and you have an ethernet to another router than you MIGHT have issues with some games (due to double NAT). (For info, here is how to turn on modem mode -> https://www.virginmedia.com/help/virgin-media-hub-mo...

For this debugging it is useful to know, which mode the Hub is in.

The rebooting could be to do with the T3 time outs, but on mine they appear every day but don’t reboot. A T4 time out for example could cause the same impact as a reboot as the modem scans the network to reconnect. (

If you haven’t yet started a thread on the Virgin Community forum you should do this, as the techs on there can access the logs and they are at a lower level than the phone help desk.

Thanks, will look into this further, and also try get a thread started. I've got an engineer booked tomorrow morning (booked last week), reckon I still keep this appointment? Should I tell them my theory and show them about this VPN?

___

In reply to a post by jpm:

I think the Virgin Hub is just imploding due to the amount of UDP you're shoving through it. Can your VPN function in a TCP mode so you can rule this theory out?

Very interesting - so although there is this option from within the main Windows app, this cannot be changed on the Chrome Plug-in (which is independent to the Main app). See screenshot of all the settings available from within the Chrome web browser extension/addon here.

Edited by JakeRoof (Mon 21-Jun-21 00:56:20)

Just an update;

Engineer came this morning, spent a lot of time trying to diagnose. I must say, he was one of the good ones - those you call 'above and beyond'.

I showed him the issue, also proved it on a different laptop. He advised never come across this, and spoke with a few seniors on the phone, who said it sounds like the hub 3 box thinks it's being attacked or being overloaded (even from going on just one website) and for that reason, it's rebooting it.

Eventually, he came up with a suggestion of trying the Hub 4. Once he got authorisation (after some difficulty), swapped it over, and has since been working fine.

I will try this out at a family members house, who recently got VM, to see if that was just my connection and Hub 3, or every Hub 3 has this 'bug'.

Spoke with Nord support, they said issue is to do with ISP modem, and possibly the way it handles traffic.

Edited by JakeRoof (Mon 21-Jun-21 12:41:11)

Maybe I spoke too soon - although unrelated to VPN, this Hub 4 seems to just have the white light flashing - which according to their help pages, says it's rebooting and to wait 5 minutes (waited more like half hour).

Tried a pin-hole reset as well, also took out plug then waited 10 minutes before plugging it back in etc.

Really don't want to have to call another engineer!

Update: Managed to login to the 192 page, for Internet, it states 'Registration Failure'. On the phone, they weren't able to help, and said an engineer needs to come out.

Edited by JakeRoof (Mon 21-Jun-21 15:06:05)

Very interesting - so although there is this option from within the main Windows app, this cannot be changed on the Chrome Plug-in (which is independent to the Main app). See screenshot of all the settings available from within the Chrome web browser extension/addon

Well had quick look at Nords Chrome Add-On source code, just love it when they use code obfuscation,but:
It because it changing the browser SOCKS settings. The SOCKS protocal uses TCP.

I don't have Virgin any more but in the past I had issues using OpenVPN through VM. After a lot of searching on their forum I found that I had to disable the Advanced Network Error search - https://my.virginmedia.com/advancederrorsearch/

Once that was disabled, OpenVPN worked fine

In reply to a post by lincsat:

I don't have Virgin any more but in the past I had issues using OpenVPN through VM. After a lot of searching on their forum I found that I had to disable the Advanced Network Error search - https://my.virginmedia.com/advancederrorsearch/

Once that was disabled, OpenVPN worked fine

I did come across this on the Virgin forum, but as that post was specific to Corporate VPN, I didn't try it out. Good to know for the future, though.

Nonetheless, for anyone interested, with Hub4, this now works fine, ah - no restarts prompted by the Nord VPN Chrome extension.

Thanks all for your advice, guidance, and assistance.

Edited by JakeRoof (Wed 23-Jun-21 13:59:22)

Virgin Media has been scrutinized for blocking VPN providers, which prevents people in the UK from accessing content outside of the United Kingdom.

Recently, Virgin Media has started to block access to VPNs that allow you to view the USA version of Netflix or other video platforms not available in the United Kingdom. It's done by scrapping a range of IP addresses and allocating them new ones on a rolling basis - when one is blocked it is replaced by another.

VPN provider HideMyAss said that "Virgin Media is actively using techniques which we believe are an attack against online privacy."- something many have used their service for previously with no problem whatsoever.

In reply to a post by ryancormier81:

Virgin Media has been scrutinized for blocking VPN providers, which prevents people in the UK from accessing content outside of the United Kingdom.

Recently, Virgin Media has started to block access to VPNs that allow you to view the USA version of Netflix or other video platforms not available in the United Kingdom. It's done by scrapping a range of IP addresses and allocating them new ones on a rolling basis - when one is blocked it is replaced by another.

VPN provider HideMyAss said that "Virgin Media is actively using techniques which we believe are an attack against online privacy."- something many have used their service for previously with no problem whatsoever.

Virgin's DNS servers block certain websites that are affiliated with VPNs for various reasons., like all major ISPs do. Virgin does not 'block VPNs' and never has.

If you can't figure out how to circumvent that, a VPN isn't going to help you anyway.

In reply to a post by MaverickJesus:

If you can't figure out how to circumvent that, a VPN isn't going to help you anyway.

+1 as I use all sorts of VPN technologies for work, and none have been blocked on my home VM cable connection.