Still can’t order anything in my area despite cityfibre cables being down since summer 2020, ridiculous I may add.

Update:

Still can’t order anything almost a year on from cables being laid. Bonkers.

Edited by tomxlisa (Sat 08-May-21 23:16:22)

This are 4 main status you get if your in a Cityfibre build area. Which one are you on? (It takes it time giving you a answer)
https://www.cityfibre.com/

1)

We are currently planning the build programme in your area.
To be the first to know when we are coming to your street and when you can access full fibre broadband, please register for updates.

2)

Thanks for your interest. We are building full fibre in your area. It looks like we don't have permission to install fibre in your flat from the landlord yet, but register for updates with us and we'll let you know when we can install the network in your building.

3)

We are building our full fibre network in your area.
To be the first to know when you can access full fibre broadband, please register with us for updates.

4)

Great news, our full fibre network is available on your street!
Check out which broadband providers you can take a service from and find out more about pricing and packages on their website.

It says the first one for me when I put my postcode in the checker.

I am in same boat as you. There where working in my street just before Lockdown 1, then left and never came back. Last week it was showing option 1. Today giving me option 2. So tomorrow I will be writing a nice e-mail to my landlord see if I can get them to agree.

Try and find out who is charge of rollout in you area CityFibre use job title of City Manager. go to google and search
who is cityfibre city manager "your town"

The only thing I could suggest is to message them on there consumer account at Twitter / Facebook.

https://twitter.com/CityFibre
https://www.facebook.com/CityFibre/

PS they do also have Wholesale account.

There was some lads outside the other day with some thing rolling it on the floor I went out and spoke to them, they said all the tubing is down, I have a thing outside my house that says cityfibre on it I’m guessing that’s the thing they connect to from my house through the garden and there is also a cabinet over the road from me that is cityfibre too, they said they are checking all the works as they have taken over from the last company that went into administration, I already know which isp is launching in my area and I’ve spoken to them on the phone and they can’t understand why it’s taking so long but they did say it shouldn’t be long before I can order, but I’ve heard this before, all I’m ever told is to register my interests and I’ll find out when I can order, but the time it’s taking is crazy, a year later and still can’t order services, madness.

Edited by tomxlisa (Sun 09-May-21 18:22:30)

In reply to a post by tomxlisa:

I already know which isp is launching in my area and I’ve spoken to them on the phone and they can’t understand why it’s taking so long

The answer is in your post.
The last contractor went in to Administration.

If the previous contractor was Lite Access UK, then they screwed their staff and CityFibre over good and proper.

It has taken CityFibre some time to sort out legal issues and appoint a new contractor in their place.

Yeah it was them but they had already done my street and then a few months later went into administration, but yeah I know that couldn’t of helped the situation, just hope it isn’t long now before things can go live for me, here’s hoping.

Another update and still nothing live yet, and we are into June now, just a question regarding this type of product when I finally get to have it, do the speeds go up that the isp offers like they do with isps like virgin media etc, I think the fastest currently offered is 900/900 will they offer faster in the future?.

In reply to a post by amiga_dude:

This are 4 main status you get if your in a Cityfibre build area. Which one are you on? (It takes it time giving you a answer)
https://www.cityfibre.com/

1)

We are currently planning the build programme in your area.
To be the first to know when we are coming to your street and when you can access full fibre broadband, please register for updates.

2)

Thanks for your interest. We are building full fibre in your area. It looks like we don't have permission to install fibre in your flat from the landlord yet, but register for updates with us and we'll let you know when we can install the network in your building.

3)

We are building our full fibre network in your area.
To be the first to know when you can access full fibre broadband, please register with us for updates.

4)

Great news, our full fibre network is available on your street!
Check out which broadband providers you can take a service from and find out more about pricing and packages on their website.

I get #2, road 5 mins from me, gets #4, they already have fibre on my street but its for business FTP, so I assume needs residential termination points etc. Oddly my next door neighbour gets #1 instead of #3 he is a few metres from my front door.

I am not sure why they need landlords permission, I dont live in a big flat tower block its a converted house, and I can install whatever broadband I want but cityfibre seem to be approaching it in a manner that if you have a flat in your address name and are not the house owner, they need landlord permission.

Zen tried to get me a kind of estimated date, but these companies really dont like giving out much information, its a kind of you get it if we can get it to you, when we get it to you and not much else.

Edited by Chrysalis (Wed 23-Jun-21 11:55:55)