In reply to a post by amiga_dude:

2) Thanks for your interest. We are building full fibre in your area. It looks like we don't have permission to install fibre in your flat from the landlord yet, but register for updates with us and we'll let you know when we can install the network in your building

This is situation that I am in. So I tryed to get my landlord to contact Cityfibre and they didn't know how they could do so, in fact Cityfibre has not been in touch with them and they own over 3000 properties in local area which is really baffling why hasn't Cityfibre hasn't been in touch so far. But the landlord is showing interested in the idea of giving to go ahead but they need some documents from Cityfibre. I couldn't find any forms anywhere so I thought. Could I get Cityfibre to contact the landlord to sort out this wayleave issue. And then I found a webpage on Cityfibre about it.

In reference to www.cityfibre.com/faqs/:

I’m a tenant. Can I still connect if I don’t own my home?

Yes, you can connect if you don’t own your own home but we will need written permission from your landlord. To find out more and start the process, please email [email protected] with the either your landlord name or managing agent details.

So fingers cross that my landlord with make agreement with Cityfibre.

1)
We are currently planning the build programme in your area.
To be the first to know when we are coming to your street and when you can access full fibre broadband, please register for updates.

2)
Thanks for your interest. We are building full fibre in your area. It looks like we don't have permission to install fibre in your flat from the landlord yet, but register for updates with us and we'll let you know when we can install the network in your building.

3)
We are building our full fibre network in your area.
To be the first to know when you can access full fibre broadband, please register with us for updates.

4)
Great news, our full fibre network is available on your street!
Check out which broadband providers you can take a service from and find out more about pricing and packages on their website.

Cityfibre are building no one of these but I get this message:

Thanks for your interest. To be the first to know when we are coming to your street and when you can access full fibre broadband, please sign up with us for updates

It doesn't say they have or haven't planned it's very confusing

In reply to a post by joshe:

Cityfibre are building no one of these but I get this message:

Thanks for your interest. To be the first to know when we are coming to your street and when you can access full fibre broadband, please sign up with us for updates

It doesn't say they have or haven't planned it's very confusing

I noticed "street furniture" on the pavement in my area few years before they announced residential service building works.
Have Cityfibre announced there going to start a residential service in your area?

Yeah I live in Gloucester and they have been building for a couple months it previously said they haven’t planned a build in my area yet at all but it’s changed now to that.

edit: my guess is that they are in the process of early planning as they are building a few streets down from me already

Edited by joshe (Wed 28-Jul-21 22:32:31)

Sweet, hopeful you be getting one those green envelope throw door soon. Explain about the upcoming construction works.
To see there current progress of the works, with one network is best sites https://one.network/

Youtube: GB Gigabit Cities - Our Construction Process (cityfibre)

Don’t hold you’re breath I’ve been waiting for the checkers to say I can have it for the last 16 months since they laid cables down and still can’t get it, have a green box over the road from me which is cityfibre as well, other areas in the town been done and activated that were started after my area too, absolutely ridiculous slow work to have to wait this long and counting to be able to order the damn thing, maybe they have forgot about my area.

Further update:

Still no chance of ordering city fibre despite it being installed outside my house over 17 months ago, the checker on the website doesn’t even say they have done my area, am I ever gonna be able to order this damn product?.

Have done you done checks on other address in your street?
(sometimes some address in street are not in database, this has happened with others with Openreach/Virgin it not issue just with Cityfibre)

Is thinkbroad own broadband map showing your street connect an active with Cityfibre FTTH (sold by various ISP)
https://labs.thinkbroadband.com/local/broadband-map

Have done check on other streets that are also near to "Street Furniture"?

Next send complaint to https://www.cityfibre.com/enquiryformvodafone/
(No idea what vodafone is about in that URL)

But there is another way of making contact, sadly I don't know of a direct link. You have follow the red box in these images.
https://www.cityfibre.com/
https://ibb.co/cvQX0Tv
https://ibb.co/tm06yvY
https://ibb.co/259jv5h

Myself I am still waiting, I know how annoying this is.
Best of luck

Edited by amiga_dude (Wed 20-Oct-21 17:00:34)

Yeah I’ve checked other houses on my street and all say the same as mine, thing is the checker is saying they haven’t even started in my area now even though they clearly have absolute ages ago, it’s frustrating as other areas have gone active that was done after my street, how do I check on that thinkbroadband site if my address is active on that or not?, I actually spoke to someone about June time, it was a manager from the new contractors and he said when there is no more people in my area and things go quiet that’s when I should be able to order yet it’s been quiet for a good couple of months now and still I can’t order anything, it’s annoying as you’re left in the dark, the isp serving my town hasn’t got a clue what’s going on and you can’t speak to cityfibre directly and ask, so what do I do just wait until finally one day I can order, it’s ridiculous.

Was your build started under the old contractors who went bust? I’m wondering if there are some issues left over from that?

Have you tried the contact form on the CityFibre website? If no response you could see if you can get hold of Charles Kitchin who is listed as the city manager for Lowestoft on their press release for restarting the build.