Yeah it was but they have been and sorted all the problems out, I spoke to a guy who was out near my house about 2 months ago and they said they are sorting the left over issues but once they have all cleared off and there’s no sign of them in the area anymore my service should be activated and ready to order, everything has been quiet for a month or more now, when I check the site it says they haven’t even done my area now which is weird, it seems somehow I’ll have to try contact them directly as the isp servicing my area is completely useless when you ask them to help find out.

Edited by tomxlisa (Sun 24-Oct-21 06:41:18)

So I’ve been in touch with cityfibre and apparently it’s a no show, won’t be able to get it at all despite them digging roads/paths up around my area and telling me repeatedly I can order it at some point, there’s a box over the road from me and a little cityfibre thing right outside my gate but they say I’ll never be able to order it, apparently something to do with a HARD LOC?.

Edited by tomxlisa (Tue 26-Oct-21 22:52:35)

LOC = Limit of Construction

Hard LOC in CityFibre speak is a property/street they are skipping.

Are you in an MDU?

But if they are skipping why was there works outside my house, paths dug up, roads too right outside where I live, there is a cityfibre thing outside my gate and a box over the road, there was work people around this area telling me it’s coming soon and I can order it, and sorry what’s a MDU?.

MDU is Multiple Dwelling Unit, so apartments/flats etc.

LOC as mentioned is limit of construction, these can be due to things such as wayleave needed for a road/path or building (if an MDU). I assume your current phone is fed underground from what you say? and the CityFibre thing is the small toby box where the fibre to your house would be run from?

Hard LOC generally means there is an issue that can't be overcome e.g. landlord has said no or other issue making it impractical. If they were waiting for a wayleave then I'd expect soft LOC. If you are not in an MDU is there any private or shared land they need to get across from where they are near you gate to you? or anything you can think of slightly further back?

If not it might be worth asking the direct question of "You have installed a toby box and ducts to outside my drive, could you confirm why it is in Hard LOC?" as it maybe a database error or similar.

Just in a normal house no flats etc and not on any private land or anything like that, just find it really odd that they have done loads of works around my area there’s a cityfibre drain just up the path way from me, there’s a green cityfibre box literally over the road and a toby outside my gate, but now they are saying it’s HARD LOC, only thing I can think of is if they have maybe come across something which is stopping them from activating here but that’s a lot of money wasted if so cause like I said they have dug loads of paths up and the roads here, installed the box, I’ve even spoke to the new contractors like 2 months ago and they said I should be able to order it soon, trouble is soon never seems to come and it seems I can’t order at all now, I have emailed them back asking why all the works was done if I am now HARD LOC, but it seems they have gone quiet as still waiting for a email reply.

I take it your Road/Pavents/Park (Highway) are public lands ie(own by council/county council). Not something that private. I would contact council/county council to findout if they own it.
They might be able to give clues why could be "Hard LOC". Has there been permit restriction been put in place? Has Cityfibre constructor requested about geting a permit?

In reply to a post by tomxlisa:

Just in a normal house no flats etc and not on any private land or anything like that, just find it really odd that they have done loads of works around my area there’s a cityfibre drain just up the path way from me, there’s a green cityfibre box literally over the road and a toby outside my gate, but now they are saying it’s HARD LOC, only thing I can think of is if they have maybe come across something which is stopping them from activating here but that’s a lot of money wasted if so cause like I said they have dug loads of paths up and the roads here, installed the box, I’ve even spoke to the new contractors like 2 months ago and they said I should be able to order it soon, trouble is soon never seems to come and it seems I can’t order at all now, I have emailed them back asking why all the works was done if I am now HARD LOC, but it seems they have gone quiet as still waiting for a email reply.

Possibly a (perceived) issue with the lead-in from the Toby box to your house. Is there anything particularly difficult or onerous that you can think might have swayed the surveryors to put it in the too hard basket?

Conversely you could run your own 54/56 mm ducting and meet them halfway, so to speak. Obviously you can’t touch their network or the public property outside yours but there’s nothing stopping you doing the works on your side of the boundary and making their life easier.

You just need to speak to the right bods at CF. Do they have a local rep for development works? This is how I got my VM and Openreach swept tees etc installed when I redid all my utilities here.

I’m totally at a loss to be fair people and I’ll probably give up on the idea of having it, thankfully I get 60mb where I am already so not in a desperate need for quicker just would of been nice, there isn’t any private land by me it’s just roads and paths, like I said if they wasn’t gonna do it why have they dug the roads up and paths and put a Toby outside my gate, also a cityfibre green box over the road, I’ve repeatedly spoke to people from cityfibre and the contractors who have said it’s coming soon, last I heard is it will be available by christmas but now it’s HARD LOC?, I’ve checked other addresses on my road too and they can’t get it either so surely it isn’t my whole area that is HARD LOC, think the most frustrating thing is no one from cityfibre explaining the issue and what’s going on, I’m just left in the dark constantly, so disappointing as I’ve waited like 16 months or so for this and now it appears I’ll never be able to order it unless I move. Gutted.

Waiting for backhaul to be connected will be one of the factors.

In my city, the areas close to the city centre (cityfibre's existing fibre), were able to order within a month of works been done, some areas were able to order within 2 weeks.

However areas at the edge of the city have been waiting much longer and I think work has halted in some of those areas, which might be down to them waiting for something else to be done before they can finish.

I suggest emailing cityfibre, or filling the form on their site, they respond to consumers about progress of their rollout, they may not given you the answer you need but its worth a try.

Just read some of recent replies so will add more info I know.

On their checker if you are in a flat, it will probably say area is planned but cannot be installed due to needing permission from landlord or something similar. When i contacted cityfibre, they told me in those instances the street works will still be done, but you will need to get owner of property to sign a wayleave form for an install to be carried out. So according to cityfibre this does not prevent street works to your address.

I then went in to email correspondence with their landlord team two days ago after I found out my immediate area is been done during the coming months, I received a reply, the guy is visiting my city even, and he said (even before the works are done) he is going to try and arrange the wayleave on my behalf as I gave him details of my landlord. So cityfibre are quite good in this respect.

One thing I have observed is if I check a postcode where every property is a flat, cityfibre are not doing a rollout. So it might be the case if over a certain % of properties on a street are deemed MDU, then the street may get skipped. I am speculating here, as my discussions with them are only over my own situation.

Edited by Chrysalis (Wed 17-Nov-21 15:54:48)