Update:

Still no installation from cityfibre at my address, still says I can’t get it despite it being installed almost 2 years ago or more now, so I’m kinda just giving up on the idea of being able to get it, it seems every address around me can get full fibre now but my address can’t I guess I’m just doomed, I checked my postcode with the provider that is going live in my area with cityfibre and it actually says (we’re going live in you’re area soon) but yet the cityfibre checker still says no to me, so I don’t know if I should get my hopes up or not, all this despite like I said cables being laid years ago and I’ve also got a toby outside my gate and a cityfibre green box opposite my house so why it’s taken so long I’m not sure why, I’ve heard of other people being able to order a few months after road works stop yet I’m still waiting years after, whatever went wrong, but maybe there is some light at the end of the tunnel now, I guess it depends how accurate the online checker is for that ISP.

Edited by tomxlisa (Thu 28-Apr-22 01:27:45)

Did you actually manage to speak or correspond with anyone at CityFibre about your Hard LOC situation?

I did and they wasn’t of much help really basically just said the address was a HARD LOC situation and that was it really no deeper explanation as to why it is so basically just left in the dark about the whole situation, like I said it seems everyone else around me is ordering it and being able to get it but yet my address nope for some strange reason, maybe there is a clear reason why it could be something underground but at least try and explain why I apparently can’t get it so I understand, this was a while ago though so I’m hoping it’s been sorted with this new information that I’m getting on the ISP checker saying (it’s going live soon) hopefully that checker has relatable accurate results.

Have you considered emailing the CEO? I’m sure Greg wants happy customers.

[email protected]

No I haven’t but I’ll definitely give that a crack if this checker on the ISP doesn’t come up positive as I’ve called them and they said my address definitely is scheduled to go live but it still could be 3-6 months from when the checker says (we’re about to go live in the area) which I find a bit crazy if it’s still that long even though it says (very shortly) well that isn’t 3-6 months is it.

Edited by tomxlisa (Fri 29-Apr-22 12:21:57)

Blocked/collapsed chamber? They usually won't do anything unless someone somewhere pays for it.

In reply to a post by Username26:

Blocked/collapsed chamber? They usually won't do anything unless someone somewhere pays for it.

What a random comment. Who's they? CityFibre?

CityFibre own most their own infrastructure. It's either their own chambers meaning they pay, or Openreach's, meaning Openreach pay.

Why would anyone other than the infrastructure owner pay to fix said infrastructure.

In reply to a post by j0hn83:

What a random comment.

Just go through his couple dozen posts since he joint the forum, I'm sure you will come to the same conclusions as I did.

Well at the moment the checker on the ISP still says the same thing that they are going live soon, I’ve spoke to the ISP involved and they say it can still be 3-6 months from when that checker says going live soon which I find really strange as on the information part it says (about to go live in the area very shortly) surely that doesn’t mean 3-6 months, hopefully I get some positive news soon on all of this.

Okay I’ve just noticed a guy at the green cityfibre cabinet across the road, he’s got like a big machine next to him think it’s blowing air, I’ve been over to speak to him but wasn’t very helpful, some are and some ain’t unfortunately but he said around 4 weeks until services are active, id like to believe this but I’ve heard it so many times regarding (being able to order services/active) is this a good sign, does anyone know what this machine is and if it’s a sign of the final stages before activation, any help appreciated. Thanks.

Edited by tomxlisa (Wed 18-May-22 15:44:42)