so it seems my road is all up and running now checked all the houses on my road but it still seems my premises and next door still can’t get it, does anyone know what the hell is going on here
Yes, you've been told a dozen times: Cityfibre have marked your property as "Hard LOC" in their database, meaning it's not connectable.
They ought to be able to explain why it's marked LOC. Getting them to change their mind is hard because they've already finished construction to your road, and they explicitly excluded your property (and your neighbour's, by the sound of it).
As has already been suggested: try emailing
Greg Mesch. Explain politely that you've been waiting patiently for two years, and now all bar one of your neighbouring properties are live and available to order, but yours isn't. Explain that you've spoken to Cityfibre several times who've told you your property is "Hard LOC" but they couldn't say why this is. Ask if he can explain why your property was excluded, and whether it's possible to change this.
If you don't ask, you don't get: but it's only Cityfibre top brass who can do this for you. Repeatedly asking on this forum won't get you anywhere