Since I joined Sipgate Basic/Starter I have been a very light user, (ie. around £1.50 per month), but I have made a few calls now and then. - That said; the business model where accounts can sit there and never ever make a call seems to be unsustainable. - No critisicm of those who have used the system in that way since that was totally allowable under the rules but it does not seem to be sustainable..
At present the theory is that Sipgate will try to move existing Sipgate Starter customers to their light business offering next year at an additional cost of around £10.00 per month which is a riddiculous idea. - As I understand it no one has been notified of this change but new Sipgate customers cannot sign up to Sipgate Starter.
From my viewpoint Sipgate have for the most part been OK: they never seem to answer the phone but they do respond to emails after a few days. However, there are also negatives; ie. they try to lock you into an automatic card crediting system once you agree to it, (which you then need to contact them to remove it at their end which is whiffy), and if there is any money in the account when you leave there is a potention £6.00 fee with various hoops to jump through to get any money over £6.00 back but other than that they have generally been OK and I would probably stay with them if they had a more competative residential offering.
It seems that Sipgate's competitors have monthly fees of around zero pounds for pay as you go / £1.00 for pay as you go / £5.00 with inclusive minutes / £10.00 with inclusive minutes and most of the competitors seem better at answering the phone but some of whom have had cyclical reliability issues previously;
https://www.ukvoipforums.com/viewtopic.php?t=6
As above it seems that Sipgate in trying to push their residential customers onto a costly light business accout with a £10.00 monthly cost which seems like a Brain Fart and my guess is that they will come to their senses and may introduce a new type of Sipgate Starter for Residential Users with either a small monthly fee of around £1.00 per month or a £5.00 monthly fee that included 500 minutes of free calls. (I have no basis for this guess but should they not introduce something of this type they will no doubt hemorage customers).
For me; the main competitor to my VOIP line is my Mobile phone contract which already has unused inclusive minutes and with a £10.00 per month charge for a VOIP Phone fee for nothing I would probably just give up the VOIP phone and would just use the mobile phones instead but a VOIP cost of £5.00 per month, (as long as it included at least 500 inclusive minutes per month and an extreemly low VOIP call cost after that, would be within a range of acceptability.
Regards,
Fido
Zen 900 mbps FTTP