The OP previously said they were looking at getting rid of the SMPF ADSL with Eclipse and the copper pair BT telephony ( the entire SMPF service ) and said this would save them £636 a year , that’s £53 a month , which gives the scale of the unnecessary expense they are voluntarily paying and have presumably done so for years , but that was a previous ‘plan’ to get rid of both services.

As they now state they pay £28 .40 a month , that can only mean this is the BT payment on their SMPF arrangement, and they are incorrectly removing a £18.11 discount they are not entitled to , to reduce that to £10.29 .

If £53 is the current monthly total and £28.40 of it represents the payment to BT for the line rental portion (with calls they don’t use) , the remainder must be £24.60 to Eclipse for broadband with inclusive calls .

Getting rid of Eclipse they assume ( and I’d agree ) will leave them paying BT for a landline only service for £28.40 , and without any intervention I’d suggest that will continue , they will be like the majority of PSTN phone only customers, and left alone to much nearer Jan 2027 .
If the OP approaches BT , once Eclipse are ceased ( that’s assuming ceasing a part of the SMPF arrangement doesn’t itself raise some WLR problem ) , and insists on conversion to BTDV ,’for free’ with the accompanying free BBU for vulnerable customers, and with a discount on the £28.40 they pay for ‘line rental’ , the question they will undoubtedly face is ‘do you have broadband from someone else’

…..best case is they keep quiet when Eclipse are removed and continue to pay £28.40 or they push to be on FTTP BTDV and pay £30.20 , the discount only available if they tell lies , or they simply add a VoIP service to No One ( the obvious choice given their apparent antipathy towards BT unless they can get freebie’s and an unwarranted discount) , and buy a BBU themselves capable of powering the ONT and router for a brief period…..

Edited by Iniltous (Mon 14-Jul-25 10:33:18)

Do Not Judge A Book By It's Cover

We will have less of this 'you may be dishonest and lie' Talk !.

as this point was unclear I contact again BT Allison Kirkby, Chief Executive office.

They know all the facts about my connection As I TELL THE Truth so they know I have two isp .

there answer tonight was :.

Thanks for your email.

Yes, it would effect the discount as normally you receive the discount if there is no broadband service coming into the property.

As you do have broadband coming into the property then yes it would normally affect the discount and mean that you are not eligible for this discount.

Hope this answers all your questions.


So that made that clear if that comes up on the forum again.
If you do not ask then you will not know, that;s why I asked them.

You were told several times that the ‘no broadband discount’ wasn’t available to you as you already had a broadband service in fact you currently have two and would still have broadband after getting rid of Eclipse , but you continued to suggest that you were entitled to the discount to the point you illustrated what you expected to pay once your SMPF broadband was reduced to a telephone only ‘line’ , even though you would still have a broadband service ,….now you have had confirmation from a source you believe, confirming what you were told would be the case multiple times , at least you are no longer fooling yourself over what the actual costs will be, you say you contacted BT again because this point was unclear , I disagree , it was never unclear , it always was obvious someone with broadband didn’t qualify for a discount for not having broadband, but at least you are no longer suffering under that misapprehension.

I try to chose my language carefully and didn’t accuse you of anything, but if someone contends that they will get a discount when they clearly do not qualify, it’s not unreasonable to suggests that to do so they would have to resort to nefarious means to obtain that discount , especially if they state they will get the discount when told that they simply don’t qualify……happily that’s not going to be the case here

Edited by Iniltous (Mon 14-Jul-25 23:29:19)

I may be used as the reason because of my question below

In reply to a post by PCJM40:

To be honest I am not sure exactly what the criteria is for this discount, does anyone know for sure?

Is it

1) No (paid for) broadband active on the circuit providing the telephony service.
2) No (paid for) broadband in the same name as the customer at said address.
3) No (paid for) broadband in any name at said address.

Although you immediately came back and fully answered the question for me (and hopefully everyone else)

In reply to a post by APTMAN:

If you do not ask then you will not know, that;s why I asked them.

If saving money is an objective then start a new thread and people will give you a list of services to subscribe to and equipment to purchase. £30/month before call charges can buy a lot of top-tier equipment, and something like an Anker C300 with USB-PD trigger cables for your router, ONT and ATA to keep them powered for probably a few days.

In reply to a post by jpm:

If saving money is an objective

Well No It's Not, it's piece of mind like the BT phone line is now, it works 99% of the time.

Things would be a lot different if we had reliable mobile phone signal.


After we came across a box of old telephones when I went with my dad to the local car scrap yard, the scrap man gave them to me,
I built my first telephone exchange at about the age of 12
from old PO relays, a Uniselector Etc. that could call from any room to room in my parents house and down the long garden to the greenhouse, it had dialing tones, ring tones and ac bell ringing, I learnt about how to make it work by going to the local reference library and reading about telephone exchanges .

when I have time
as I am Still building for the last 38 years parts of our property were we live, which my wife and I have built it all our self's )

I am playing about with this electronic PBX.

In reply to a post by APTMAN:

I built my first telephone exchange at about the age of 12
from old PO relays, a Uniselector Etc. that could call from any room to room in my parents house and down the long garden to the greenhouse, it had dialing tones, ring tones and ac bell ringing, I learnt about how to make it work by going to the local reference library and reading about telephone exchanges .

I for one have bigged you up a lot in this thread but you don't seem to be reading the room very well. Everyone is telling you the same thing but you're sadly just not listening.

Mmmm, bit of a memory test for me , but in a Strowger exchange, dialtone was from a tone generator that also supplied ringtone and ringing current as well as various other tones and timing pulses ,dialtone to a telephone was delivered via first selector , and ringtone /current delivered from a final selector , perhaps you had access to these things as well as a uni selector, even back them , there was ‘contention’ , group /first selectors are more expensive than uni selectors, so (for example) 50 uni selectors had access to 10 first selectors, rather than each customer connected direct to their own first selectors…so in a home setup , the equipment that can probably be dispensed with is a uni selector, unless you had several group (first selectors) along with a 50v /95v power supply etc for you fully specified exchange

Edited by Iniltous (Wed 16-Jul-25 07:46:29)