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Hi All
Been with ADSL24 for 3-4 years now I think on the LLU with line rental and ADSL allowance think it was called Home 50???? not sure as I cant check online.
Im hoping someone could recommend another isp who could provide a similar service to what the 50gb ( 100gb coms) peak and unmetered off peak with phone rental included. Was trying to stay away from Sly and TT if possible.
Since moving to coms I've lost a third of speed down from at least 16mb to just over 10mb, frequent problems and drop out no where near the ADSL24 service I was happy with
Cheers in advance
Lee
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Now Coms are traffic shaping, they have not even informed loyal customers only Paul posting in another forum on this site, stating they were trialling shaping software, cheers but I need to move on from the poor service you are creating.
Please anyones advice would be very grateful, Im on LLu package at the moment and would be looking for something similar, was happy with the 50Gb tariff with unlimited after midnight why would you not expect people to do more downloading etc when you bring the unmetered time earlier by 4 hours and raise everyones allowance
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The refugees seem to be talking about Xilo a fair bit.
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Hi - I am also suffering the Coms curse. They have confirmed to me that they are restricting the speed of NNTP - I have seen a 90% reduction in speed this week! I am currently on a phone and broadband deal carried over from ADSL24. TTB are the providers of my phone service.
I contacted Xilo to find out about moving to an unmetered Talk and Surf deal on TTB LLU and they said that they would not be able to provide a service since my phone is not with BT. What are they talking about? - this makes absolutely no sense to me.
Were their sales just being dumb or is there something I do not understand?
Cheers
K
Update. I have just spoken to Xilo again and indeed they will only accept orders from BT lines due to how their systems operate. Seems nuts. I really want to try and avoid Talk Talk but options are running out. Really cross with Coms.
Edited by deleted (Thu 20-Mar-14 14:12:26)
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I remember reading a post where someone else said they had that problem but later found out he could use them. I'm sure someone on here with a better understanding could probably offer a better explanation however I was on LLU without having a BT phone line with ADSL 24 but maybe it effects migrations, I don't know. I'm in the same boat and seeing just how dire things are at peak times, going to be hunting myself looking for a new LLU connection.
Edited by deleted (Thu 20-Mar-14 14:18:17)
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I have contacted Vivaciti - let's see what they have to offer/say. I'll let you know.
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I contacted Xilo to find out about moving to an unmetered Talk and Surf deal on TTB LLU and they said that they would not be able to provide a service since my phone is not with BT. What are they talking about? - this makes absolutely no sense to me.
This is an old post from Matt on the subject of migrating from one TTB based connection to another.
Link
From what you have been told I assume it is still the case although maybe not explained very well to you?
Sounds like a problem with the TTB systems.
I suppose you could first migrate to a BT based service with a different ISP on a one month contract and then migrate over to the Xilo service you are interested in?
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Oh dear.
This is what Vivaciti have to say...
"I am afraid if you are on a fully unbundled service (phone and broadband) then there is limited we can offer you I am afraid as we are curtly unable to take over a full LLU service."
Brilliant. 
It seems that once you fully unbundle you are stuffed. Wish I'd known. Any ideas, suggestions or options from anyone?
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Thanks gmoorc.
This situation seems utterly ridiculous. To join Talk Talk (or one of the companies using a TTB LLU) from Talk Talk (or one of the companies using a TTB LLU) you have to go through the hassle and expense of rejoining BT. How is this logical, time effective or cost effective? I wish I had been told of this when I unbundled?
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Wow, this is pretty messed up. Can anyone advise on the most cost effective method as to migrate away from Coms when you're on phone and broadband? I'll look into it more next week but sounds like a giant pain.
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So what happens if you're on BT for your phone but use TT at the exchange for broadband (smpf). Can you migrate then? Is it just fully unbundled lines that you cant?
Was looking at Xilo Pro which uses TT LLU
Edited by bobble_bob (Thu 20-Mar-14 16:20:10)
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Could you not migrate to Xilo on their BT offering?
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If you have your phone with someone else and are using TTB LLU (SMPF), you can migrate to us on any product with a MAC.
The old issue of TTB > TTB migrations (SMPF) is no longer an obstacle.
Migrating from TTB MPF isn't something we can do at this time though.
Matt
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Thanks. Just something im looking into if coms dont improve soon. Does your LLU service work in the same way as it does with adsl24/coms? As in you use the TT equipment at the exchange but goes over your own network?
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Migrating from TTB MPF isn't something we can do at this time though. Could you please explain why - I apologise for being stupid, but I just do not understand. Am I correct in saying that to join Talk Talk (or one of the companies using a TTB LLU) from Talk Talk (or one of the companies using a TTB LLU) you have to go through the hassle and expense of rejoining BT?
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Looks like there will be a few of us in this odd situation.
So the only way to be released is going to cost more money, think this should be explained before moving over to LLU service and certainy warned about difficulties changing to another ISP
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Yep, I am in this situation too, yet I was assured by James (ADSL24) when i first ordered fully unbundled phone/LLu that this would NOT be a problem. I have been very patient with Coms up until now but this throttling is the last straw.
I dont use my connection for streaming movies or whatever, but general surfing, my sons gaming, but I do download stuff via P2P occasionally., But too have my already slow (long line) rural connection throttled back even more is unacceptable. Seems Coms are putting 2 fingers up, to my mind.
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The whole fully unbundled scenario that some of us are facing is weird and seems counter-intuitive.
Re Coms throttling, I remember them saying at the time of the takeover that they would not throttle. See this page: https://adsl24.co.uk/faqsection.html. Specifically this:
Will there be any traffic shaping on the Coms network?
A: No. Coms appreciates the need for transparent services and the network is free from FUP and traffic shaping.
Poor show all round.
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MrKomodo - I mentioned in the other thread but coms shot themselves in the foot when doubling (or even more in some cases) peak usage allowance and cutting peak hours from 8-midnight to 8-8.
What we're finding now is users have such a large download limit and with offpeak ending sooner, they using p2p/usenet sooner and during busy times on the network. They probably didnt expect that when giving us those usage limits, but i think thats what allowed adsl24 to not throttle
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I'm on their LLU so not effected by peak offpeak so does that mean what they've done is let people's offpeak usage start at 8pm? If so, that's pretty silly, it's no wonder they feel forced into traffic management. I guess it's good for streamers but really, they shouldn't have to throttle p2p stuff to 100kbps at peak times.
Edited by deleted (Fri 21-Mar-14 09:34:06)
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I think its more the changing of the off peak hours myself, as 8-10 pm is probably the most active time slot for working families, or it certainly is my household. And i rarely got to my 50gig download limit either with the midnight to 8am time slot anyway.
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Yea peak ends at 8pm, and my usage was doubled from 50gb to 100gb. Im sure some on fibre got 500gb peak. Im grateful for it and as i do more streaming than usenet downloading benefits me more, but i think thats where the problem lies
Usenet is the only application that will saturate your connection. Gaming, streaming whatever dont need as much bandwidth
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Can you drop me a PM with your telephone number, as we have had a few of these questions raised we are looking to see if we can put something in place to resolve the issue.
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I too rarely got close to my 50Gb allowance, let alone the new 100Gb, why not simply back track everyone back down to 50Gb from next month and take the off peak back to midnight til 8am, why attempt to fix something that was never broke~??????
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please let me know if you can resolve this issue as I`m on fully unbundled phone/broadband LLU too (ttb at exchange). And am looking to move from this throttling shambles @ Coms too. Thank you.
Edited by deleted (Fri 21-Mar-14 17:08:53)
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Id be interested if it means moving away from the coms farce of " non traffic shaping"service
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This has got so stupid, I am having to download a game via p2p in the daytime today to get a decent speed, As Coms have throttled my long line connection down to 10-30kbs at off-peak now. Totally effing ludicrous!!
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Struggling to open the beloved papa pear saga and an xbox 360 forum at the same time here.
Hopefully there is light at the end of tunnel
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Because people would complain. Its a loose loose situation now for coms
Edited by bobble_bob (Fri 21-Mar-14 18:37:17)
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Another mass exodous, why make changes to users allowances without expecting this????
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Well we don't know how bjg the mass exodus is. Coms bought thousands of connections from adsl24, we are just a vocal few
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Can you drop me a PM with your telephone number, as we have had a few of these questions raised we are looking to see if we can put something in place to resolve the issue. I've been contacted by email from your team, so we'll see how things go. Thanks.
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Took me 0ver 6 hours for a 1.2Gb file off peak ****ing joke
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Just had a look at the coms site, seems odd that I could not see an option for adsl and phone line package like I'm currently stuck on. Could this be a coincidence? Maybe they want to get rid of us?
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Yes they have, " Coms Complete Dsl 100" is the package we are on. "Coms dsl" is broadband only. Seems they have upgraded their website since I last looked at it, but it is still as clear as mud.
Edited by deleted (Sat 22-Mar-14 19:11:37)
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If that is the same as what I've got, looks like they don't like to explain much about it
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As I suspected. Traffic Shaping. Thank you coms for informing your userbase. My downloads have slowed to a mere 20kbs, disgusting! I haven't seen such speeds since the days of dial up. And I'm nowhere near my monthly allowance, just 11gb so far.
Well, I'm off. I feel a fool for sticking around this long. I should have left before Christmas when the writing was on the wall.
And I'm in the same boat as others, have my phone and broadband with adsl24. Now on LLU TTB with this joke of a company.
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MrKomodo I suspect you are on the full LLU service with Coms. Your broadband service and more importantly your telephone service shares the same non-BT equipment.
Your telephone line must be returned back to being a BT line before you can order some broadband services.
Until recently most ISP's such as Xilo would only accept orders on lines which were BT lines.
That meant that you had to cancel your service with your current full LLU provider and then once the service has ceased the line could then be picked up by a new ISP as a BT line and an order for broadband placed on it. That meant a few days with no service.
However, legislation is going through which will enable ISP's to pull your line away from the full LLU provider.
This service is already available from BT (if you want BT Broadband / BT Infinity fibre) and I believe Vivaciti may be offering it too.
Other ISP's will follow suit very shortly.
This method will ensure virtually no downtime.
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