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I want to leave Plusnet and I'm considering Pulse8 as potential alternative to Sky, the 1 month contract is appealing and useful as it might be easier to get fibre once it becomes available again. Pulse8 offer the following IPstream broadband options for my phoneline, which is on a poor line connected to a market 1 exchange:
8Home : £28 + line rental
8MB : £30 + line rental
8MB+ : £36 + line rental
There isn't any obvious difference, except perhaps business users won't be accepted for the home option. With Plusnet our profile is now 2mb, for a time I had the modem tweaked to get 3mb-3.5mb but something changed and now I can't improve it, but that's another story...
So there is no advantage here with the more expensive monthly options? I should get the same performance and service as a home user, regardless of the Pulse8 package?
N.B as a household our monthly usage for the last few months has been 100GB - 300GB, but this high figure is extremely heavily skewed upwards due to downloading an entire video games library from scratch. From here on we'll probably be below 100GB per month.
Telephone calls are 7-8 hrs per month, mostly daytime.
Feel free to suggest other providers, but I don't want to be locked into a long ADSL contract. I'd like to have the option of those attractive 'new customer' deals that are available as and when I can finally order FTTC.
Thanks 
EDIT: spoke with Pulse8 so I can update with a little more info - The IPstream products listed above are priced ex. line rental. Pulse8 definitely will not offer fibre on my exchange unless it goes LLU and Talk Talk Business is available.
Edited by deleted (Wed 29-Jul-15 13:49:47)
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On a market 1 (A) exchange I have experienced slow single thread downloads and speedtests with the post office, ee and even zen; I would not veer far away from BT or plusnet.
I am currently with plusnet.
You could try pulse8 (no long contract).
I think (it is not clear on the website ) you have to add line rental to your quoted prices.
https://pulse8broadband.co.uk/docs/Pulse8-Broadband-...
Ahh a discounted line rental of £8
Ian
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If TalkTalk LLU is on the exchange might be worth a try, but otherwise sticking to the larger IPStream capable providers would be safest bet.
If you are on Sky and not on their LLU then 100 to 300 GB is pretty impressive for the old Connect product.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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As has been pointed out, the exchange is important. Which is it please?
The Market 1 in samknows and applied by Plusnet isn't always relevant.
Edit: Is there a page showing those packages, as I can't find them? I assume they come up because of your phone number.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
Edited by RobertoS (Wed 29-Jul-15 09:58:02)
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What exchange are you on? Is ADSL2+ or LLU available? - If so, there is possibly more speed and lower price available than the 8mb service. If not, Sky connect could be a bad move. 7 -8 hours of daytime calls with Pulse8 still cheaper than an anytime call package, up to £17:99 line rental and contract tie-in with some others.
Edited by professor973 (Wed 29-Jul-15 12:04:06)
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What exchange are you on? Is ADSL2+ or LLU available? - If so, there is possibly more speed and lower price available than the 8mb service.
ADSL2+ doesn't make prices any cheaper, will just mean BT have upgraded equipment at the exchange... also ADSL2+ on a line getting 3mb won't get much more and actually would be worse for performance.
WBC @ 4500m> TP-Link TD-W8968v3
FTTC @ 450m > HG612 > Asus RT-AC87U
FTTN Coming Soon
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Any particular reason you want to leave Plusnet?
I know Plusnet aren't exactly in the good books with myself and most others here currently, but as suggested BT/Plusnet will be your best option, if you where loking for alternative without contract then I would suggested Zen, though there might be some issues with that also.
Knowing the exchange your connected to would be great, though if Pulse8's checker only gave you the options you listed then I very much doubt there is any TalkTalk LLU presence at your exchange.
If moving from Plusnet is important then BT would maybe be the best alternative, but will require contract!
or just stick with Plusnet without a contract and see how it goes
WBC @ 4500m> TP-Link TD-W8968v3
FTTC @ 450m > HG612 > Asus RT-AC87U
FTTN Coming Soon
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See his thread in the Plusnet forum for his reason.
As you say, there probably isn't TT LLU in his exchange, but we want to check and also see what alternatives there are.
ADSL2+ isn't necessarily dependent on BT Wholesale and any decent modem should be able to be forced to ADSL2 and ADSL. ADSL2 is often the best of the three on long lines.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
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ADSL2+ isn't necessarily dependent on BT Wholesale and any decent modem should be able to be forced to ADSL2 and ADSL. ADSL2 is often the best of the three on long lines.
Yeah I'm aware of that, was pointing out that ADSL2+ has no affect on pricing and as you said ADSL1&2 are most recommended on long lines...
WBC @ 4500m> TP-Link TD-W8968v3
FTTC @ 450m > HG612 > Asus RT-AC87U
FTTN Coming Soon
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ADSL2+ has a huge effect on pricing in some non-WBC exchanges.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
Edited by RobertoS (Wed 29-Jul-15 12:45:31)
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These are the BB packages I can get after entering my phone number, connected to a 20CN exchange ( no LLU provision)
http://postimg.org/image/4n77xwk55/
Guess I might be staying with PN
plusnet user
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If TalkTalk LLU is on the exchange...
...100 to 300 GB is pretty impressive for the old Connect product.
TalkTalk unlikely, but a a tiny chance that they might appear while work is ongoing in my area. We're certainly waiting for fibre capacity to be upgraded in my area/cabinet.
Re the usage, yep pretty much 18-24hrs per day for a long time. At least I now have my entire GOG library inc all extras on HDD. I don't entirely trust the tracker accuracy, we have had many days when it claimed usage that nobody was home, or peak time usage that is 2-3 times the max we could actually get even if wasn't crippled in the evenings :/
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I think (it is not clear on the website ) you have to add line rental to your quoted prices
Yes, confirmed by telephone conversation. OP has been updated
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Any particular reason you want to leave Plusnet? TL:DR version - degrading service and they held us to ransom over fibre upgrade when it was available.
Pulse8 very helpful on telephone, sadly they will not be able to offer fibre unless the work to fix the current 'temporary' cabinet issue is going to include TalkTalk installing their hardware. Seems unlikley, but not impossible.
Pules8 made a very good impression, not pushy and spent 15-20 minutes talking through issues. They will be expensive for me, but potentially a better option than PN in terms of extracting every last bit of available performance from the line.
I need to think on it some more. It seems it's fine to be with Pulse8 for 1-2 months and then take up BT fibre if it becomes available.
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Fibre depends on what the supplier has in the exchange, not the cabinet. More importantly, it depends which exchange is the fibre head-end. If your exchange, which for some reason you don't seem to want to reveal, isn't WBC enabled, which appears to be the case, the fibre headend is at a different one. That exchange would need the relevant LLU.
Having said that, I believe Sky won't supply fibre if the phone exchange doesn't have their LLU, as it would mean the line being on WLR3 rather than their own system. (MrSaffron will know if I'm right or not).
TalkTalk's policy I expect is the same.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
Edited by RobertoS (Wed 29-Jul-15 14:21:20)
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Oops, sorry. I forgot to thank you for that link to the screenshot.
Any chance of the URL of the page please?
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
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WWBCKN - it was noted on my first thread here, in the fibre forum I also linked in my Plusnet service thread as well, but not this one. Juggling too many things today, and probably juggling too many sub-forums also. Serves me right for trying to keep specific questions in the most relevant section.
As for Sky -we keep being told "you're market 1, they won't supply you" but they were happy to do so before we signed the current deal with Plusnet, they have been willing to accept an order for FTTC for months since it was rolled out in our area. The sticking point now seems only to be the cabinet capacity.
Edited by deleted (Wed 29-Jul-15 14:59:09)
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Thanks. I looked in your PN thread here and must have missed it.
If samknows isn't up to date, which is common these days  , that implies I'm wrong about yours needing to be Sky LLU for the line itself.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
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Sky "used" to see a connect product but I believe they have stopped selling it now...
WBC @ 4500m> TP-Link TD-W8968v3
FTTC @ 450m > HG612 > Asus RT-AC87U
FTTN Coming Soon
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Which was dreadful. Just like the TalkTalk ADSL Max one.
I think Sky have restarted the Connect though. (They did stop selling it, as you say).
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
Edited by RobertoS (Wed 29-Jul-15 15:53:29)
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I must admit the Sky situation is confusing and sometime has me wondering if the left hand knows what the right hand is doing.
For a time it was true - Sky stopped offering ADSL products on our account because of area. Then they were able to again, and that was confirmed again when the fibre went live in out area. We had the bumph from all the suppliers inc. Sky falling over themselves telling us fibre is available and we should move immediately to get x y & z benefits.
I did wonder if they were making exceptions on who they would (not) supply based on account history - we originally had Sky from a few weeks after their launch in the UK so it's a very old account. Anyway, unless the Sky system is in error and the reps on the phone see the same error, Sky is available. I can still order ADSL with them today, just not the fibre, and this is the case with all suppliers using the BTw products
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I know, my friend was on it for a few months and he used to get about 50Kb/s from around 4pm to 1am... his line was only 2600Kb/s but as soon as he switched to BT all was fine 24/7...
WBC @ 4500m> TP-Link TD-W8968v3
FTTC @ 450m > HG612 > Asus RT-AC87U
FTTN Coming Soon
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If you can shift download stuff to night-time or weekends, this range may be of interest.
I don't see line rental being additional even in the small print, but think it might be. If it is then on their phone page it starts at £13pm. The boss is a nice guy, like Adam at Pulse8.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
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Thanks. Looking at the recent usage history it has more than halved since I backed up my games and may continue to reduce. I do push downloads to 1am-7am as much as possible and use daytime only if the line isn't busy, but I still see very heavy peak time usage. Just another annoying aspect to the timing of all this, I really need to see what the usage is like next month and the month after to get a truer picture. Based on today I would need the 90GB Aquiss option + line rental.
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Have you established it is plus line rental, not included?
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
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Have you established it is plus line rental, not included? It's not clear, I will call them tomorrow and check but I the website makes it look like phone and broadband are separate items.
I have ended our contract term with Plusnet earlier this evening so now I can be a little more relaxed about deciding on the next step. I guess I will wait a little longer to see if any more info is forthcoming about the fibre/cabinet work.
Edited by deleted (Wed 29-Jul-15 22:08:49)
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????? !!!!
What do you mean "ended"? You have to be very careful with words in this context.
If you mean Cancelled your contract that would almost certainly mean a Cease Order being placed on the line. Unless you cancel the "Cancel" that would mean you would inevitably lose the line if it is with them, and therefore almost certainly the phone number.
If you mean just the broadband, that is bad enough. You will get a cease charge from Plusnet and depending on where you go a possible new broadband installation charge. (Both of those are automatic if the line is ceased).
In all cases, if there is any order at all on a line, no other order can be placed. So a Cease Order means "Phut!". You cannot transfer the line and you cannot migrate the broadband.
Please clarify exactly what you have done. You can probably still "cancel" that .
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
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Poor choice of words then! I explained to the rep about the cabinet situation and not having a migration date but we wanted to leave pending the outcome of the Openreach work. The rep did say our discounts would be removed from the next bill and we would be free to move as and when, but to please call them back and give them a chance to match whatever deal we choose.
Will delve into the PN member centre shortly and see what is listed now. The email confirmation doesn't say anything specific about this: Were sorry youve decided to leave us because of the changes weve made to our home phone pricing and call rates. As agreed, because youve told us within 30 days of receiving the email we wont be applying any early termination charges.
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That looks fine.
Many people in the past have become unstuck by ringing up and saying they want to cancel their contract, so I felt I had to post.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
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better safe than sorry! just looking through the member centre pages (which aren't the clearest) the only thing I can find that might contain the info about this says: Plusnet Unlimited £16.99(monthly) Complete
Deferred Activation £0(upon cancellation) Nullified
Free House Move £0.00(upon cancellation) Expired
Plusnet Unlimited (Contracted) £0(upon cancellation) Nullified
Cessation charge £0.00(upon cancellation) Cancelled
Talk Anytime £15.99(monthly) Active Doesn't indicate that any cease order is pending, of course this might not be where such a thing would show. Paranoid now, but I might just double check with PN!
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Have you established it is plus line rental, not included?
Hi Bob, none of our broadband packages include line rental. They are, as you rightly have seen, a separate element, for those who may want to take phone services from us.
The capped products are a old range these days, but I will see if we can add some extra text to bring them inline with more current ranges.
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I guess you need to put a phone number from an exchange possibly like mine with no LLU and 20CN, don't no what's available if the exchange is 21CN with no LLU, but imagine LLU provision allows the cheaper pricing for the reseller ISP?
The url itself doesn't change it is still <https://pulse8broadband.co.uk/> after I put my phone number in, although the info regarding the packages available does as shown in the earlier screen shot.
Pulse8 PDF download:- http://tiny.cc/qcv70x
plusnet user
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I've got the pdf and stuff already. I meant the URL of the page with the ordinary BT Wholesale ADSL packages, that you took the screenshot of .
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
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As I mentioned before the actual URL doesn't change for that web page after I enter my phone number and click the tab, only the image changes to the one you see in the screen shot, my phone number is of course erased.
plusnet user
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Ah. I didn't spot that. Does the same with me, not surprisingly! Except I get my estimates added to it.
The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync 57676/14040kbps @ 600m. - BQM
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