Are you in a stop copper sales exchange
https://www.openreach.co.uk/cpportal/products/produc...
What's Stop Sell?
The term stop sell is used by Openreach to signify stopping the sale of certain Openreach products. This is different from product withdrawal, as under stop sell, any end customer who already has the product, will be able to continue using it (until it is withdrawn).
If a product is impacted by stop sell1, this won’t just mean no new supply, but also, you won't be able to do working line takeovers, start of stopped lines, migrations, CP transfers, addition of broadband to copper voice lines, bandwidth modify, or addition of lines and channels to existing installations.
Currently there are two programmes for which stop sell applies:
FTTP Priority Exchange
WLR Withdrawal