Plusnet not happy with my speed still

An engineer is coming tomorrow, I seriously cannot fault the Plusnet customer service, they phoned me to say something isn't right with the speeds.Quality service.

Here was my speed on 19 may 2013 http://forums.thinkbroadband.com/plusnet/t/4239681-s...

1. Best Effort Test: -provides background information.

Download Speed
46.63 Mbps

0 Mbps 47.43 Mbps
Max Achievable Speed

Download speedachieved during the test was - 46.63 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-47.43 Mbps .
Additional Information:
IP Profile for your line is - 47.43 Mbps

2. Upstream Test: -provides background information.

Upload Speed
8.21 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 8.21Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

2 June 2013 http://forums.thinkbroadband.com/plusnet/t/4242632-h...

1. Best Effort Test: -provides background information.
Download Speed
42.43 Mbps

0 Mbps 43.51 Mbps
Max Achievable Speed

Download speedachieved during the test was - 42.43 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-43.51 Mbps .
Additional Information:
IP Profile for your line is - 43.51 Mbps

2. Upstream Test: -provides background information.

Upload Speed
6.66 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 6.66Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

and now today 16 th July

Results Image not loaded


1. Best Effort Test: -provides background information.

Download Speed
37.87 Mbps

0 Mbps 41.6 Mbps
Max Achievable Speed

Download speedachieved during the test was - 37.87 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-41.6 Mbps .
Additional Information:
IP Profile for your line is - 41.6 Mbps

2. Upstream Test: -provides background information.

Upload Speed
4.39 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 4.39Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

Engineer just left, the noise was -65 and should be -45, been put on a new card and fibre from the exchange.
We were put on a critical level 3 iirc, as there as been numerous visits.
Plusnet customer service at it's best.
Really nice engineer who didn't mind explaing what he was doing/did seeing as i picked up some knowledge from this site.
Just got to let it settle down.


This is what the profile looks like now.



1. Best Effort Test: -provides background information.

Download Speed
19.31 Mbps

0 Mbps 49.43 Mbps
Max Achievable Speed

Download speedachieved during the test was - 19.31 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-49.43 Mbps .
Additional Information:
IP Profile for your line is - 49.43 Mbps

2. Upstream Test: -provides background information.

Upload Speed
7.12 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

now you need to phone Plusnet and get their copy of the profile updated

Do you mean onto 80/40? if so i'm on it.

No I mean the Current Line Speed given here https://portal.plus.net/my.html?action=data_transfer... (login required) which is supposed to mirror the IP profile but takes a while to catch up

It says 53 and as always as

Estimated line speed:
53Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2013-05-02 20:08:42
Current line speed:
41 Mb

Actually the relevant value is 41Mb but either way that isn't restricting you to that extent
It should however be 49Mb
Were those tests wired or wireless

Edited by deleted (Sat 20-Jul-13 21:05:47)

All wired

In which case I have no idea why the speeds are so slow

You mean my latest test today?
Mine always takes a couple of days to get the d/l up to a decent speed, the upload max i have ever got is 8.50 ish from memory.
But coming from 02 with 6.5 d/l 1.3 ish up is a stark difference.

Never rains eh.......

Router as gone down, using it via PPPoA till a new one turns up.

As above running via PPPoA Should i notice anyspeed difference not using the router?



FAQ

Results Image not loaded



1. Best Effort Test: -provides background information.

Download Speed
1.13 Mbps

0 Mbps 48.01 Mbps
Max Achievable Speed

Download speedachieved during the test was - 1.13 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-48.01 Mbps .
Additional Information:
IP Profile for your line is - 48.01 Mbps

2. Upstream Test: -provides background information.

Upload Speed
6.33 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 6.33Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

No connection at all now, sent this by tethering my phone

Sorry to hear that, I can see though that our team have the fault in hand and have escalated it as of earlier on today. Hopefully we'll have something back on that one tomorrow.

Yeah can't fault the customer service, best be sorted for the GP this weekend though lol

engineer visit tomorrow afternoon

Just a thought will tomorrows engineer have the notes what was done on Saturday to hand?

No. They never seem to have any history of previous work .

Unlike British Gas who have a complete history on tap.

ok ta, I recall some he told me, hopefully the problem is quite noticeable.
Comes to something when tethering is faster

Ok this morning it seems to be ok.
Do i need to cancel the engineer, or best to let him come and check it out?


1. Best Effort Test: -provides background information.

Download Speed
33.81 Mbps

0 Mbps 48.01 Mbps
Max Achievable Speed

Download speedachieved during the test was - 33.81 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-48.01 Mbps .
Additional Information:
IP Profile for your line is - 48.01 Mbps

2. Upstream Test: -provides background information.

Upload Speed
7.06 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

You're still getting almost 15Mb below your IP profile, so I'd say yes to the engineer visit.

Yeah spoke to plusnet they said there is no reason for it to go then comeback, so visit is going ahead.

Glad i am keeping the appointment d/l is 2.37 mb now

Lots of cfc errors at the faceplate, by-passed that with a filter and no errors so new faceplate, new BT modem and Plusnets new router turned up.

Re-set the line and this is the present


FAQ
Results Image not loaded



1. Best Effort Test: -provides background information.

Download Speed
37.8 Mbps

0 Mbps 51.6 Mbps
Max Achievable Speed

Download speedachieved during the test was - 37.8 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-51.6 Mbps .
Additional Information:
IP Profile for your line is - 51.6 Mbps

2. Upstream Test: -provides background information.

Upload Speed
7.32 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 7.32Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

Obviously you should be getting rather more than 37.8Mb/s. Have you checked your line speed in the Plusnet Member Centre? It should be set to at least 51.6Mb.

https://portal.plus.net/my.html?action=data_transfer...

Something as gone pear shaped, dsl is flashing on the new open reach box ans no internet button lit.
Back to tethering.

In reply to a post by kasg:

Obviously you should be getting rather more than 37.8Mb/s. Have you checked your line speed in the Plusnet Member Centre? It should be set to at least 51.6Mb.

https://portal.plus.net/my.html?action=data_transfer...

Estimated line speed:
53Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2013-05-02 20:08:42
Current line speed:
50.4 Mb

In reply to a post by LEEEVANS69:

Current line speed:
50.4 Mb

OK, not a major problem and you have much bigger ones at the moment!

I've been puzzling why you are posting all these results and think some are OK or getting better.

In reply to a post by LEEEVANS69:

Ok this morning it seems to be ok.

How is it OK?

Every time you post these BT tester results the throughput is all over the place while the IP Profile is fairly steady. Your issue is with the throughput.

When you do this BT speedtester you need to also look immediately at your 'Current line speed:' in your PN a/c and check that is not damping your throughput.

Yes, OK might have been a bit strong lol, but it was better than i was getting and was going the right way.
Ok will check the line speed from now on, thanks.

Todays update

He moved to another set of twisted wires and it was still the same, so he went to the other sid of the bundle and the below is the result.

Estimated line speed:
53Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2013-05-02 20:08:42
Current line speed:
51.6 Mb



FAQ

Results Image not loaded



1. Best Effort Test: -provides background information.

Download Speed
49.43 Mbps

0 Mbps 50.08 Mbps
Max Achievable Speed

Download speedachieved during the test was - 49.43 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-50.08 Mbps .
Additional Information:
IP Profile for your line is - 50.08 Mbps

2. Upstream Test: -provides background information.

Upload Speed
6.56 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 6.56Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

Not complaiming lol but how does this happen?

1. Best Effort Test: -provides background information.

Download Speed
50.8 Mbps

0 Mbps 50.08 Mbps
Max Achievable Speed

It happens by editing out the extremely relevant intervening bits from the original post.

Only missed out the upload :/
Ddin't think it was important, will see if it does it again.

and it did it again lol



FAQ

Results Image not loaded



1. Best Effort Test: -provides background information.

Download Speed
52.1 Mbps

0 Mbps 50.08 Mbps
Max Achievable Speed

Download speedachieved during the test was - 52.1 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-50.08 Mbps .
Additional Information:
IP Profile for your line is - 50.08 Mbps

2. Upstream Test: -provides background information.

Upload Speed
6.95 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 6.95Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

and the plusnet bit


Estimated line speed:
53Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2013-05-02 20:08:42
Current line speed:
51.6 Mb

Ah, now I see .

Are you using Kaspersky or Avira?

No, non of those

What firewall are you using then? As you can trust the BT Wholesale site, it might be worth turning on Windows firewall, (most IS suites turn it off), then disable your IS while you do the test. Then put it back on and disable the Windows firewall.

They can cause strange buffering, which could cause that. There is no possible way it comes out of the DSLAM faster than the IP Profile, and all examples such as yours have been traced to IS(f/w) buffering.

I use mcafee just turned it off and got this


1. Best Effort Test: -provides background information.

Download Speed
50.54 Mbps

0 Mbps 50.08 Mbps
Max Achievable Speed

Download speedachieved during the test was - 50.54 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-50.08 Mbps .
Additional Information:
IP Profile for your line is - 50.08 Mbps

2. Upstream Test: -provides background information.

Upload Speed
7.11 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 7.11Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

That is really, really weird.

As long as it doesn't break again, it's cool.

I asked about this here, requesting people to post here if they could explain it. [shrug]

Thanks, some people don't read properly, least it's linked to the info.

Very occasionally I get a speedtest.net result above my IP profile (example), usually this is when the test has appeared to stop and start a lot rather than run smoothly. I have never, on any product, had a BT speed test report a speed above my IP profile.

Edit: This is a "real" one I've just done, although I feel the ping is rather unrealistic. My IP profile is 69.31Mbps.

Edited by kasg (Sat 27-Jul-13 12:02:23)

I'll try later sons watching film and im watching f1 i'll do when the net isn't being used

just done one to see what it would be when the net being very well used lol

http://www.speedtest.net/my-result/2863377810

btw says


FAQ

Results Image not loaded



1. Best Effort Test: -provides background information.

Download Speed
47.39 Mbps

0 Mbps 50.08 Mbps
Max Achievable Speed

Download speedachieved during the test was - 47.39 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-50.08 Mbps .
Additional Information:
IP Profile for your line is - 50.08 Mbps

2. Upstream Test: -provides background information.

Upload Speed
7.17 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 7.17Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

Download a 1 Gbyte file from http://www.thinkbroadband.com/download/ and time it with a stopwatch.

Use your system monitor (Ctrl/Shift/Esc or windows) to observe the network instantaneous traffic rate.

That would be a definitive speed test.

In reply to a post by yarwell:

Download a 1 Gbyte file from http://www.thinkbroadband.com/download/ and time it with a stopwatch.

Use your system monitor (Ctrl/Shift/Esc or windows) to observe the network instantaneous traffic rate.

That would be a definitive speed test.

You would think someone could write an app to do that, so you just have to run it and it gives you the answer.

Internet went down earlier got the red light on the plusnet router when it came back my profile changed to Estimated line speed:
53Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2013-05-02 20:08:42
Current line speed:
48.8 Mb

The only figure that matters on that PlusNet page is the Current line speed. The estimate side is for a different purpose altogether and isn't of concern wrt your current problem.

The Current line speed is the fastest PlusNet will allow data from their routers to you. It should automatically change to slightly below the BT IP Profile as reported by the BT Wholesale speed test, within a few hours of a sync speed change.

You may have noticed that your 'Estimated line speed' never changes. It is just the estimate, as it says, back in the day when you took out the product and, as RobertoS says, has no relevance to you current issues. As I pointed out earlier, you should be concentrating on 'Current line speed'.

Yes i understand that.But saves people scrolling to see what my estimated line speed should be compared to the current line speed.
My current line speed dropped due to the outage.

In my view, sod your estimated line speed! Sorry don't know any other way to say it .

In reply to a post by LEEEVANS69:

My current line speed dropped due to the outage.

Even so we're only talking about a couple of meg here and there. It should sort itself out if your line is stable, if it hasn't risen to match your IP profile within a day or so then raise a ticket or post on the community forum and someone should sort it out pretty quickly.

In reply to a post by LEEEVANS69:

Yes i understand that.But saves people scrolling to see what my estimated line speed should be compared to the current line speed.

Nobody cares.

The ones that know it is there know it is meaningless, and may not even be right at any given time, and the ones that don't know it is there won't be reading this.

In reply to a post by XRaySpeX:

In my view, sod your estimated line speed! Sorry don't know any other way to say it .

lol

In reply to a post by RobertoS:

In reply to a post by LEEEVANS69:

Yes i understand that.But saves people scrolling to see what my estimated line speed should be compared to the current line speed.

Nobody cares.

The ones that know it is there know it is meaningless, and may not even be right at any given time, and the ones that don't know it is there won't be reading this.

Noted, thanks

In reply to a post by kasg:

In reply to a post by LEEEVANS69:

My current line speed dropped due to the outage.

Even so we're only talking about a couple of meg here and there. It should sort itself out if your line is stable, if it hasn't risen to match your IP profile within a day or so then raise a ticket or post on the community forum and someone should sort it out pretty quickly.

Thanks

The valid comparison is the BTW speed test actual download, the IP Profile reported there, and the PlusNet Current line speed (read just after the test). The current line speed, as I said earlier, should be a fraction below the BTW IP Profile, and the download speed, barring oddities, will be a bit below both. Or a lot below if there are issues.

Sorry to hijack your thread. Thought it would be interesting to point out my current line speed is 78 but my sync rate is limited to 64/16 with BTW speedtest results of 60/11. My upload profile should be full 20mbps according to BTW and my download a bit over 62.

So looks like DLM is messing with me.

Plusnet is sending someone else out again.

Friday afternoon is the appointment

On plusnet Current line speed:
48.8 Mb

test just done



FAQ

Results Image not loaded



1. Best Effort Test: -provides background information.

Download Speed
43.42 Mbps

0 Mbps 43.5 Mbps
Max Achievable Speed

Download speedachieved during the test was - 43.42 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-43.5 Mbps .
Additional Information:
IP Profile for your line is - 43.5 Mbps

2. Upstream Test: -provides background information.

Upload Speed
6.17 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 6.17Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

That Bt bloke wasn't overly happy he's come out to a line not 10 days since last re-set.
Checked the line said it's fine and will report back to plusnet.

Following on from the visit Friday
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
43.4 Mb

As per my message, the line now seems to be working to acceptable standards as the estimate cannot be fully guaranteed. Also, in this instance, there is aluminium cabling present on the line and the full estimate is based on a network fully supplied (from the cabinet) by copper.



FAQ

Results Image not loaded



1. Best Effort Test: -provides background information.

Download Speed
42.16 Mbps

0 Mbps 43.13 Mbps
Max Achievable Speed

Download speedachieved during the test was - 42.16 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-43.13 Mbps .
Additional Information:
IP Profile for your line is - 43.13 Mbps

2. Upstream Test: -provides background information.

Upload Speed
6.52 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 6.52Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

End result is below, the 53mb as disapeared from my member centre and replaced with this
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
43.4 Mb

1. Best Effort Test: -provides background information.

Download Speed
41.77 Mbps

0 Mbps 43.13 Mbps
Max Achievable Speed

Download speedachieved during the test was - 41.77 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-43.13 Mbps .
Additional Information:
IP Profile for your line is - 43.13 Mbps

2. Upstream Test: -provides background information.

Upload Speed
6.43 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 6.43Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

Speed as increased a nice chunk recently wonder why?

Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
48.2 Mb



1. Best Effort Test: -provides background information.

Download Speed
45.82 Mbps

0 Mbps 48.28 Mbps
Max Achievable Speed

Download speedachieved during the test was - 45.82 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-48.28 Mbps .
Additional Information:
IP Profile for your line is - 48.28 Mbps

2. Upstream Test: -provides background information.

Upload Speed
5.46 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 5.46Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps