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The BT FTTP trials finished a while ago and PlusNet were one of the ISP's taking part
BT launched retail FTTP products quite a few months ago
I was previously told PlusNet may launch this year
I was wondering if anyone knows what the current situation is, particularly any former FTTP trialists who stayed with PlusNet on FTTP after the trial ended
I've been migrated from BE to Sky, am extremely unhappy, but locked into the phone contract I want to cancel with BT until November. I cannot afford to buy out of the contract (unless BT spread costs monthly and they won't)
I'm really want to ditch Sky ASAP
I've also had enough of BT customer service, so exploring options
I'm on BT Fibre Home Phone also and keen to keep the phone on fibre as going back to copper would be a step too far backwards
Be* Unlimited
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I've posted in the Community forum asking for a Digital Care rep to pop over here  .
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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As far as I'm aware the PlusNet FTTP trials are ongoing (But using the same speeds as the FTTC packages) - however one of the PlusNet reps can hopefully confirm that.
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Hi as a Plusnet FTTP user, I can say that the product is still a trial product with no sign of the trial ending soon.
People are still being accepted onto the trial.
Plusnet do not offer phone over fttp and require as part of the T&C's that you have an active BT phone line although you do not have to use Plusnet as your phone provider. So any provider who uses BT Wholesale for the phone line.
And the speed and service offered are the same as the Plusnet FTTC options.
Edited by deleted (Thu 24-Apr-14 12:22:09)
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I wonder if it would be possible, (if acceptable to the OP), to keep the fibre phone with BT Retail whilst migrating the FTTP.
Or of course, maybe Plusnet would like an established FTTP+phone user as a traillist of the bundled products. They must be far enough down the path with pure FTTP by now, and they do have a VOIP product.
Edit - strikeout as irrelevant.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Thu 24-Apr-14 14:41:41)
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Looking at this http://www.openreach.co.uk/orpg/home/products/super-... I am not too sure if Plusnet would be able to offer FVA. It looks totally different to WLR.
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Hi there nredwood!
I'd need a few more details to know how to best advise here.
Are you currently on FTTP?
We are still taking on customers on our current FTTP trial however we would need more details regarding your current connection and preferably your address/phone details so that I can pass this to our FTTP team!
Feel free to send me a message with these details and I can pass them on and let you know!
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Looking further, with google, it seems to me that as soon as it gets to the exchange, for BTW-based providers it will go into the BT Wholesale normal system, as per POTS, not VOIP, so my previous post about that was rubbish. Via the GEA link at the exchange to the BTW MSAN.
In which case I can't see any technical reason why Plusnet can't offer it.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Thu 24-Apr-14 14:44:20)
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Just to clarify, are you referring to FTTP like BT has rolled out in Cornwall and a few other locations or FTTPoD (FTTP on Demand)? If the answer is the latter, then the cost is likely to be prohibitive, particularly given the implication of your original post about the six months left on your phone contract. It also seems very difficult to actually action an FTTPoD installation request...
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I think there will be a technical reason within PN why they can't offer it - most likely something along the lines that their internal systems (billing) won't support it. Be interested to know what comes of it all though.
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Provoked by this thread I looked up my exchange on Sam Knows to find that it is now saying FTTP is available. I rang Plusnet and support told me they don't offer it. I quoted the PN Rep message above and the support guy took the trouble to contact LinnPlusnet. The answer came back as. Yes the trial is still on going and accepting new people, however Sam knows was being misleading and anyone who currently has FTTC (like me) is unlikely to find that they can get FTTP.
Pity I was hoping to solve the dodgy connection/wire problem that is limiting my service a little.
http://speedtest.net/result/2459383290.png
Solar Results
Nov 143, Dec 125, Jan 77, Feb 174, Mar 210, April 384, May 450,
June 485, July 512, Aug 433,
Max Day 25.2
Edited by philippercival (Thu 24-Apr-14 22:47:34)
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Do you mean FTTPoD?
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Real FTTP not FTTPoD
BT Infinity Option 1 and Evening and Weekend Calls = £19.15 pm with 20GB cab
Line rental - £15.99pm
Add ons
BT Answer 1571 - £1.75pm
Caller display - £1.75pm
Total - £38.64pm
Need to contact BT to discuss options i.e. cost once cap is removed, but will be more interesting to find out what retention deal they could offer me
Be* Unlimited
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Hi Linn
I'm on FTTP currently with FVA (Fibre Voice Access)
I'll be in touch via PM with the details in the next few days
Be* Unlimited
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Correct
When I first agreed to go on the FVA trial with BT, I wanted to know what I was getting into so got hold of the relevant SIN's
www.sinet.bt.com/sinet/sins/pdf/506v1p2.pdf
Be* Unlimited
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I'm sure I saw some on the PlusNet community forums on Bradwell Abbey exchange who were on FVA, but that might have been people on BT posting there or the BT community forums
Be* Unlimited
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It was Dave Tomlinson @ PlusNet who told me my postcode was live
BT said when they contacted me that I would lose BE and I didn't want to leave BE at the time. This was before the Sky buyout was announced
They contacted me a few months later re: the FVA trial and I asked twice if I could keep BE (my other broadband to BT) and they said yes in response both times.
It was supposed to be simple - copper in the hybrid cable so was just supposed to be split albeit with a different phone number. It was all fine for a few weeks until the line was ceased
BT placed the wrong order for provisioning with a PSTN cease instead of what it was supposed to be
They could not reverse it within eCo being a completely new trial at that stage
Still not convinced BT systems can cope with it even now and it's nearly 2 years - BT support certainly can't
Be* Unlimited
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I know people (incl me) have asked in the past and been told it's not something PN can offer at the moment. I am pretty sure this will not have changed.
They would need a completely different product from BTw (SIP Trunking).
Given how the data trial has not even progressed into a launched product yet, I can't see how the will offer FVA.
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I think that is a little costly at the moment.
http://speedtest.net/result/2459383290.png
Solar Results
Nov 143, Dec 125, Jan 77, Feb 174, Mar 210, April 384, May 450,
June 485, July 512, Aug 433,
Max Day 25.2
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Double checked with Plusnet today - http://community.plus.net/forum/index.php/topic,1264...
As expected, do not offer FVA at present.
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Curious why you unhappy with sky? As they backed down on static ip's and end user equipment.
I noticed sky adopted BE's attitude in that on sky's forums ex BE customers have their own private section which is censored off from the rest of the internet. So its hard to see what they discussing etc.
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Thanks Andy
Seems little point in contacting Linn with the information then
Guess I'll have to take the other route and see what BT can offer in terms of retention deals or similar and then wait another 12 months for some other ISP to start doing it
Not a huge problem - was merely wondering what options I had
Be* Unlimited
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Seeing as (I think) it's the same Linn who should have been aware from my "Alert" post in the Community forums:- I think this poster on thinkbroadband could do with a Digital Care rep replying .
Note - she wants the phone to remain on fibre as well. that you were on FVA, I should send her the details.It could be you could be taken on as an FVA trial. I don't see how anything other than billing can be involved, seeing as it's BTW actually handling it!
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Higher price due to not having Sky TV or Sky Talk
Distinct lack of communication regarding migration which includes not having received any info re: the above and migration date
Lower upstream and downstream
Poor performance particularly when streaming - something we do for several hours every day here
Weirdness with downstream throughput
Higher pings
Higher upstream SNR margin
No Freephone number for support
Support not 24/7
People being told they need a Skyhub for whatever reason and then finding themselves on a 12 month contract - I didn't fall for that one, but a few appeared to have done
DLM
No line profile customisation
Yes, I got the static IP as I had with BE - appears to have geo-location type issues though
And I just really cannot see the point of having 9Mb on ADSL when I have 100Mb as well - it just seems illogical
Be* Unlimited
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High likelihood I'll probably still do it, as nothing to lose - just thought it seemed a bit misleading after the response to Andy on the PN forums
Just really wary at this point of all the problems I've had so far and knowing my lunch I'll end up in a mess again
Agree it will probably be systems that are the obstacle
Could be an interesting experiment for PlusNet if they were up to a challenge - number not recognised by any checker for a start. My actual number is an ONT circuit
Be* Unlimited
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The two threads in the PN forums might not have been noticed as being related.
The DG team basically work Mon-Fri. Sometimes pop in at the weekend. About to PM you.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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All new PN rep names to me
Is Dave still around?
Replied to PM
Be* Unlimited
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40GB cap not 20GB
Be* Unlimited
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I'm sure a trial could be a possibility, but I don't think they would be particularly interested as you're probably talking a handful of customers.
I would imagine the work that has to go in to getting all the ordering/provisioning/billing systems compatible with FVA (not to mention staff training) outweighs the benefits of attracting a very limited number of customers.
I do hope this year that Plusnet fully launch FTTP with the speed variants up to 330/30. I think the limited number of customers has meant it's been placed on the back burner for the moment as there are more pressing things they want to focus on.
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sky's website claims they added line profiles that can be controlled by end user? I take it they lied then?
no wonder they censored the forum.
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sky's website claims they added line profiles that can be controlled by end user? I take it they lied then?
This is where the line profiles are modified I think. I'm not on Pro so I just see this:
http://s29.postimg.org/5uk064mg7/pro.png
I have heard that the system may still be rolling out to individual exchanges.
Oliver.
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Not available yet and no ETA
Be* Unlimited
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I'm told line profile config will be available by the end of this month - I'm not holding my breath though
Be* Unlimited
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have they gave a reason why the forums are censored? seems a bit elitist.
on the skyuser forums a moderator there some time back posted they would post the reasons for the censorship but then nothing got posted and all went silent on the subject.
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Not as far as I'm aware
However, as the official BE forums were only available to BE or ex-BE customers, it does make sense
Maybe Sky don't want such technical discussion getting out
Someone has been banned for posting anotated contents of a PM from a Moderator already - that seems clandestine to me
I'm wondering how long it will be until I'm banned
Be* Unlimited
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I'm wondering how long it will be until I'm banned That would be a brave move even for the Murdoch empire.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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However, as the official BE forums were only available to BE or ex-BE customers, it does make sense
I think that's right. BE users were used to having a private forum so that's what they've been given. Also, the Pro forum is staffed by "premium" (ex-BE) support staff and they don't want the general rabble taking up their time I suppose 
Oliver.
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Hi nredwood,
I've had a catch up with the person dealing with the FTTP trial and they've informed me that we don't offer FVA so unfortunately we wouldn't be able to bring you across for FTTP and phone if you wanted to continue with FVA.
Sorry I'm not bringing better news! I hope you can get things clarified with SKY!
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Presumably you could bring her across on FTTP and WLR copper phone?
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Hi Linn
Thank you for looking into this. I did think this may be the case
I'll keep checking for any signs of updates in regards to PlusNet and FVA in the meantime
I have no issues with BT Infinity, so happy enough to stay with BT for the moment and I am now outside the initial 12 month contract
I just thought I'd explore options
My parents are with PlusNet after recommendation from me and are more than happy albeit restrained by a very long phone line
Be* Unlimited
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An option to explore later in the year perhaps when I'm out of contract on the other copper line
Be* Unlimited
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I am sure this can be done.
To be honest, I don't see any advantages in FVA. Maybe there are reduced call costs for the carrier? The one issue with FVA is the need for the battery backup on the ONT so you can make calls in the event of a powercut.
Openreach aren't moving FVA pricing in line with WLR. At the moment, WLR is £7 cheaper per annum (I think).
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If there are reduced call costs to the carrier, it's not passed on to the customer
Paying the same as I would if a I had a standard phone line
There is no real advantage to the end user, just a load of grief when trying to get faults fixed as the staff supporting it clearly are not trained on it
I suppose the idea is there will be more features when it becomes a proper retail product - it's still only early to market currently. Then may be any reduction in costs to be passed on to the customer
I've read that BT are going to be starting to install modems that have the battery backup built in - it's quite small and sits quite neatly next to my wall mounted HG612
Be* Unlimited
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it's quite small and sits quite neatly next to my wall mounted HG612
Piccies Please
ian
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HG612 is a FTTC modem...
Normally they put in a HG8240
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However, as the official BE forums were only available to BE or ex-BE customers, it does make sense
I think that's right. BE users were used to having a private forum so that's what they've been given. Also, the Pro forum is staffed by "premium" (ex-BE) support staff and they don't want the general rabble taking up their time I suppose
ahh bless them, they all a bit special then?
To me its censorship, it means I cant view the discussion areas of existing customers to see the pros and cons of such a service and ultimately as a result I wont sign up. ITs why I never signed up to BE and looks like I will never sign up to sky pro. So my 2nd line still looks like it will be aaisp, although I am now considering VM as a backup connection now as that makes more sense for wanting something to use as a backup.
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As far as I'm aware, Sky Pro is not available to sign up to - at least as yet
Be* Unlimited
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To me its censorship, it means I cant view the discussion areas of existing customers to see the pros and cons of such a service and ultimately as a result I wont sign up.
I agree. At the very least, they could make the Pro forum read-only, for non Pro users.
Oliver.
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As far as I'm aware, Sky Pro is not available to sign up to - at least as yet
Sky Fibre Unlimited Pro is available to all and falls under the Pro banner (static IP, premium support).
Oliver.
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May not be the correct model - it's mounted on the wall and if I take it off it may never go back again
The engineer took the box with him
Will try and find out and I also have an engineer coming on Friday afternoon
edit: Can confirm it is an HG8240
Wish I could access stats, logs etc
Be* Unlimited
Edited by nredwood (Tue 29-Apr-14 21:31:45)
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I'm on Sky Broadband Unlimited Pro
Never ventured into the Sky Fibre Unlimited Pro section as little point as I'm not on fibre with Sky
I'm sure I saw someone from Support post that this was only available to those migrating across from BE
Be* Unlimited
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Know I should have just said Openreach modem
http://i58.tinypic.com/9geat1.jpg
The one on the bottom right here
http://bt.custhelp.com/app/answers/detail/a_id/13749...
Be* Unlimited
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Now able to make and receive calls again
Engineer had been booked today for Friday
Got home and before trying another phone borrowed from work, did another power cycle leaving for a bit longer this time, all works fine again
No idea what the root cause was - possibly something b0rked after an update
Be* Unlimited
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Sorry, late to the thread ....
Is the photo you linked to of your kit whilst there was a fault ? Looks like the 'fault' (middle) light is showing on the BBU, and no power or PON light on the ONTE ?
Have fitted a couple of Plusnet FTTP circuits, and neither had an associated FVA service.
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No, the photo was taken just after installation nearly 2 years ago
At that point, the service had not been activated
During the 2 weeks of the fault, the lights remained as they should be indicating no issue
Power cycled several times and still no dial tone and no incoming out outgoing calls.
Sometime between 28th and 29th something was fixed
I power cycled Monday night and still nothing. I was going to try a 3rd phone handset borrowed from work on Tuesday night. I did another power cycle beforehand and all came back to life
All BT can tell me is that it might have been something at the exchange i.e. line card but they have nothing to confirm this
Be* Unlimited
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Ah, I see,
There does seem to be a few of these which just will not rock and roll on installation. The cause is never fully explained to the poor sod ringing round trying to find the cure 
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It was installed nearly 2 years ago in June 2012
The only issues I've had have been fairly minor until now
- line is quite quiet on calls compared to my other copper line
- Time on BT Relate 2100 goes out by an hour
- Choose to Refuse did not work. It was cancelled by BT and I needed to save money so have not been bothered although I do miss it
If I did not know I had it, I would not notice it was not a copper line particularly on cost as that is the same
Then this fault that started on 15th April
BT Exeter did say they'd had a handful of issues related to line cards that were unexplained. They're still collecting data and feedback though as it's still early market deployment and technically still under trial
It did make me laugh that they told me I'd be put through to them if I dialled 151 from the FVA line. Not much good if you cannot make calls though
Be* Unlimited
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nredwood
