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Saturday night 23:00 --
I honestly knew there would be some congestion, but THAT level when we are technically the first 'few' to use it (my cabinet has just been upgraded) is a really, really bad sign. The problem lastest for an hour or so, then gradually cleared.
Before you ask, yes, I tried quite a few other servers.
[IMG] http://www.speedtest.net/result/1628195811.png[/IMG]
--- bbc.co.uk ping statistics ---
20 packets transmitted, 20 received, 0% packet loss, time 19027ms
rtt min/avg/max/mdev = 44.324/45.174/46.395/0.504 ms
Edited by deleted (Sun 04-Dec-11 11:16:22)
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Why didn't you post at the time, rather than after 12 hours?
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Why does it matter ? I actually posted on another forum that is more active, then.
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Register (or login) on our website and you will not see this ad.
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It doesn't matter now.
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Could be your profile hasn't been updated to match your switch to FTTC. As you can't get your stats from the router, you'll need to do a BT Speedtest and copy the results here.
~~~~~
Brian
From September 2001 on BTopenworld Home 500/Home 1000/Home 2000. Then ADSLMax on <n>ildram. Moved to ADSL2+ from ADSL24. I'm now with plusnet. I'm not saying who I work for. Any opinions expressed here are my own.
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I have my stats from the router, I have unlocked the modem on the first day  I'm very comfortably at 40/10, it's clearly not the line itself
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Did you try http://speedtester.bt.com at the time?
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No, why should I ? My IP "profile" has nothing to do with local congestion.
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"local"?
There are quite a few reports that Infinity slows down at peak times, starting a couple of months ago. It's only to be expected. Considering the package and price they will be attracting all the "download the internet" brigade, who frankly don't care if it slows at times. They just let it run 24/7 and don't look at peak time speeds.
For starters, all Sky unlimited and Be unlimited heavy downloading customers who can get Infinity will have moved to it.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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if its over a period of time then it's a nightmare, it might just be a one off blip.
BT Infinity
ROUTER:-Netgear WNDR37AV
JDSU Stats
attainable 97040D 35659U
Sync 39999D 9995U
Attenuation: 9.6 SNR: 11.4
Line Length 300meters
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For starters, all Sky unlimited and Be unlimited heavy downloading customers who can get Infinity will have moved to it.
You know this how? if so thank god. Less to clog up.
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Those Be and Sky customers who already get 15 to 20 Mbps will probably be thinking twice, certainly have seen a fair few not sure about the move.
Those most likely to move are those with a speed of under 5 Meg, i.e. not enough to easily stream decent HD material.
Also with Sky there is AnyTime+ which people would lose, as an incentive to remain.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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No, why should I ? My IP "profile" has nothing to do with local congestion. It could show if the speedtest.net you tried was congested.
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No, why should I ? My IP "profile" has nothing to do with local congestion.
Bt still use the profiling system on FTTC? for goodness sake.
Bt may get something right one day, just not seen it yet
Adrian
Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu
On ADSL24 using C&W network.
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Bt still use the profiling system on FTTC? for goodness sake. It's a new one, Openreach not Wholesale, and it's fine. Sets pretty well immediately after a sync to about 88% of the sync.
The Wholesale one on most, or perhaps all, WBC-enabled exchanges now does the same, and that too is fine.
They have got the IP Profiling right at last.
Don't forget that the benchmark has always been Be/O2, where the best you get on a speed test is around 84% of sync. On BT FTTC higher than that should be attainable, but I haven't checked posted stats to check.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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It was not. I tried all the ones I usually try, including on the continent.
In all your replies, you seem to imply that 1) I don't know what I'm talking about and 2) that "something else" was involved.
There was not, it was pure and simple congestion, and very bad one too.
I also could not find any brilliant technical insight in your various patronizing comments, it's usually a prerequisite, when trying that out...
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It was not. I tried all the ones I usually try, including on the continent.
In all your replies, you seem to imply that 1) I don't know what I'm talking about and 2) that "something else" was involved. Impossible to say, given you only reported the problem after it went away. If you'd posted at the time, someone else could have checked to see if they had similar problems or not.
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Noise, this just shows your usual ignorance of the subject. Try and think in future before you go into knee jerk BT bashing mode.
For your info I've been on BT Infinity for a couple of months now and I'm very pleased with it.
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I agree with Andrew .. it's those who are going to get a goog uplift in their speeds who will move.
Those who are close enough to an exchange to be getting 15-20 megs anyway are not going to get much improvment by moving - and will cost them more as well - I know a number of people who get 18 megs anyway, and are not going to move.
Also, those SKY people with Anytime+ may well not want to lose that.
And, to also chip in on the original thread theme ... just after my switch to Infinity I also saw major congestion - downloads were around 4 megs and uploads at 6megs!
That has all stopped now, and everything runs just great. And compared to my 135k-160k from Orange, and aroun 3 megs from O2 - 37.5Megs is quite an improvment, without having to do anything else but switch! A simple no-brainer for me - and also, I have found the HH3 an interesting device.
Cheers
Rob
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Quite frankly, this is beyond joke. It's so bad right now I can barely browse on eBay, let alone watch a video on iplayer.
2.76 down, 6.47 up :
http://www.speedtest.net/result/1633717748.png
0.72 down, 7.48 up (124ms ping]
http://www.speedtest.net/result/1633721087.png
23 down, 2 up (gloucester, wow, speeeeedy!)
http://www.speedtest.net/result/1633722521.png
Another try on london,
http://www.speedtest.net/result/1633725339.png
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In the absence of line stats, which you have, and the results of a BT speed test as someone requested, I would say those figures show a line fault, or if you are running wireless a serious problem there.
I find it almost inpossible to believe those results are simple congestion.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Start by running a Traceroute to BBC.co.uk
Then use the TBB incoming Traceroute tool: http://www.thinkbroadband.com/tools/traceroute.html
Post both results here.
Do you loose sync? If not, use the TBB BroadbandQuality Monitor on your current IP for an hour or two and post a link to the resulting graph. Remember to go and turn it off later or whoever gets your IP next will be pestered by pings and te results meaningless.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
M H C
taurus excreta cerebrum vincit
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My line is fine, and I don't use wifi at all. I have a gigabit switch, a gigabit-based Routerboard 750G, and the Huawei modem
| Text | 1
23
45
67
89
1011
1213
14 | # xdslcmd info --show
xdslcmd: ADSL driver and PHY statusStatus: Showtime
Retrain Reason: 2Max: Upstream rate = 31845 Kbps, Downstream rate = 90096 Kbps
Path: 0, Upstream rate = 10000 Kbps, Downstream rate = 39998 Kbps
Link Power State: L0Mode: VDSL2 Annex B
VDSL2 Profile: Profile 17aTPS-TC: PTM Mode
Trellis: U:ON /D:ONLine Status: No Defect
Training Status: Showtime |
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I've started a monitor, I'll wait an hour and see what it shows... Thanks for the tip actualy, now /that/ is useful information!
Note that it appears the congestion is "reasonable" and constant on a few routes (I get about 23Mb/s on "uncommon" servers at the minute, like france, gloucester, ashford etc) but it's /horrible/ on more local places, like maidenhead and any of the London servers.
So it might be that I'm sitting one [censored] 21N segment.. the problem is, most traffic goes thru it, and it makes even web browsing laggy!
--- bbc.co.uk ping statistics ---
20 packets transmitted, 20 received, 0% packet loss, time 19027ms
rtt min/avg/max/mdev = 21.184/23.398/25.429/1.352 ms
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It seems there is no technical problem then, and as only you are reporting this shocking level of service the only possible conclusion is that you have been singled out by BT as someone to hate and throttle. Nobody else with a fault-free line has experienced this.
Why don't you want to supply any data that anyone asks for? Why are you posting here at all except for fun? You clearly don't want any help, as you are absolutely convinced that it is congestion.
Your only solution seems to be to move house and/or migrate to a new ISP.
You could of course demand to be released from your contract, and fight that through the disputes procedure and OTELO, perhaps ending up taking them to court. Enjoy  .
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Where are you - geographically?
I can get >32Mbps from almost any UK server on speedtest.net and similarly around Europe or worldwide. Except - Maidenhead which gives 2.56 Mbps compared to 36+ for London and Newbury.
If you can get the IP address of a server used for speedtest.net and see what a traceroute to that gives - a full trace not just a ping.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
M H C
taurus excreta cerebrum vincit
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Well,
+ I work from home, and most of the day most tests report ~38/~8
+ I don't download torrents, games, usenet or whatever
+ I have a core i7 at 3.8Ghz with 16GB ram, running linux
+ All gigabit LAN, jumbo frames where possible. Wifi is on a DMZ just for the iphone/pad, idle.
+ Unlocked Huwai, mounted on a special vented metal shelf so it doesn't overheat.
+ I've been writing network software before most people had even seen an ethernet cable let alone heard of "internet", in fact I was writing tcp/ip stuff before the web existed, since I never stopped doing so, I tend to have a vague idea about it all.
+ Problem happens only at peak hours, and seemingly only on some (key) segments that happens to be /outside of my house/ strangely enough.
+ I've actually heard of people (not the fanboy kind that you appear to be) going to that contract cancellation phase on BT Infinity for the same sort of reasons.
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nice CV
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I gather you consider me an Infinity fanboy? Please clarify if you wish, as with your connection behaving as it is you must have plenty of time so to do .
Though why you are posting here is indeed baffling given your detailed self-description. You know very well there is nothing to be done except get a non-BT Wholesale connection.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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I'm in Windsor, Berks. I'm also starting to have doubts about the Maidenhead server, and possibly the "London" one (TranceFM) too...
I've just done a few other tests on other peripheral servers and they mostly report ~25Mb/s down now, so the problem appears to clear up -- to me that's pretty much "acceptable" peak time performance too...
Here's the last test, using Newbury.
http://www.speedtest.net/result/1633860664.png
I'll setup a packet sniffer to see if I can pick the speedtest server IPs, I'm curious to see if there is some sort of route blip on them, or if it's (possibly) these particular server that are slow. That wouldn't help my "generally very laggy" browsing if it was tho..
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What is your route to BBC.co.uk ? If via Ealing - which it may well be, we have some commonality.
TranceFM gives me 36Mbps.
Gather the data and go back to BT support - if you get a script monkey tell them it has to be escalated although if you have a Business connection you will get UK based support who will see the low speed as being outside the guaranteed limits.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
M H C
taurus excreta cerebrum vincit
Edited by MHC (Tue 06-Dec-11 22:09:01)
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Have you reported this to BT yet?
Try these downloads, I get 37.5Mbps on both for comparrison.
http://sites.amd.com/us/game/downloads/Pages/radeon_...
http://www.microsoft.com/download/en/details.aspx?id=24
You say your bandwidth usage isn't high, try hammering it.
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Yes I go thru Ealing for the bbc. TranceFM now also report >30Mb/s, so it looks like the problem is over for today. I'll try to get more instrumentation ready for tomorrow. I also poked the guys of @btcare and see what they think.
| Text | 1
23
45
67
89
10 | 3 217.32.147.142 (217.32.147.142) 6.039 ms 6.058 ms 6.214 ms
4 213.120.181.110 (213.120.181.110) 11.059 ms 11.490 ms 11.562 ms 5 213.120.179.66 (213.120.179.66) 10.985 ms 11.483 ms 11.496 ms
6 213.120.179.182 (213.120.179.182) 11.692 ms 11.555 ms 11.523 ms 7 acc2-10GigE-0-2-0.sf.21cn-ipp.bt.net (109.159.251.194) 11.141 ms 109.159.251.229 (109.159.251.229) 10.318 ms acc2-10GigE-1-3-0.sf.21cn-ipp.bt.net (109.159.251.214) 13.703 ms
8 core1-te0-5-0-7.ilford.ukcore.bt.net (109.159.251.149) 22.121 ms core2-te0-0-0-6.ealing.ukcore.bt.net (109.159.251.159) 20.128 ms core2-te0-0-0-4.ealing.ukcore.bt.net (109.159.251.155) 23.610 ms 9 peer2-xe9-1-0.telehouse.ukcore.bt.net (109.159.254.114) 18.620 ms 18.585 ms 18.842 ms
10 194.74.65.42 (194.74.65.42) 20.035 ms 20.265 ms 18.790 ms11 212.58.238.129 (212.58.238.129) 19.023 ms 19.482 ms 19.238 ms
12 virtual-vip-231.thdo.bbc.co.uk (212.58.241.131) 22.792 ms 22.755 ms 65.688 ms |
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I am unable to access either of those sites. Internet has been a complete nightmare on Infinity for me this afternoon/evening. Some sites work perfectly, others do but very slowly and some not at all. BBC site is really slow - but it appears to be to things like emp.bbci.co.uk rather than to bbc.co.uk itself.
Tried speedtest.net and also got mixed results:
First one was fine:
http://www.speedtest.net/result/1633989042.png
But then....
http://www.speedtest.net/result/1633981309.png
http://www.speedtest.net/result/1633992144.png
Other sites I can't get to:
www.trustedreviews.com
www.sky.com
One thing I have noticed is that all the sites I am having problems with seem to point to akamai.net. Two things are probably not related (speedtest results and slow sites).
EDIT
Think problems above were being caused by OpenDNS. Tried changing to OpenDNS earlier today because of DNS failures I was getting from BT. Anyway, just changed back and all sites seem to be working again. It also fixed my speedtest results to Newbury!! Bizarre!
http://www.speedtest.net/result/1634012224.png
I don't understand networking enough to begin to understand why
Edited by deleted (Wed 07-Dec-11 00:02:35)
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From what has been seen there could be an issue in Maidenhead or one of the links in or out
Unless people tell BT they cannot always see faults as finding every fault would need large amounts of test traffic taking up 100% of bandwidth at times!
Maidenhead is still sub 10Mbps for me ... and London 37Mbps
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
M H C
taurus excreta cerebrum vincit
Edited by MHC (Tue 06-Dec-11 23:55:23)
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Maidenhead ( http://speedtest.net/result/1634036559.png ) OK for me = Newbury ( http://speedtest.net/result/1634035267.png ), from Reading in their midst!
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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http://www.speedtest.net/result/1634044598.png
http://www.speedtest.net/result/1634046457.png
http://www.speedtest.net/result/1634047771.png
http://www.speedtest.net/result/1634049311.png
Look fairly consistent on IDNet.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Maybe your BRAS profile got lowered.
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I am unable to access either of those sites. Internet has been a complete nightmare on Infinity for me this afternoon/evening. Some sites work perfectly, others do but very slowly and some not at all. BBC site is really slow - but it appears to be to things like emp.bbci.co.uk rather than to bbc.co.uk itself.
Tried speedtest.net and also got mixed results:
First one was fine:
http://www.speedtest.net/result/1633989042.png
But then....
http://www.speedtest.net/result/1633981309.png
http://www.speedtest.net/result/1633992144.png
Other sites I can't get to:
www.trustedreviews.com
www.sky.com
One thing I have noticed is that all the sites I am having problems with seem to point to akamai.net. Two things are probably not related (speedtest results and slow sites).
EDIT
Think problems above were being caused by OpenDNS. Tried changing to OpenDNS earlier today because of DNS failures I was getting from BT. Anyway, just changed back and all sites seem to be working again. It also fixed my speedtest results to Newbury!! Bizarre!
http://www.speedtest.net/result/1634012224.png
I don't understand networking enough to begin to understand why
Have been having exactly the same problems since around 19.00 hrs, some sites (eg Sky.com, Apple.com/uk) unable to load, others fine, unable to access app store on iPad or the Sky News App. This is on ADSL2 not Infinity.
Just changed back from OpenDNS to BT DNS and all problems resolved!
The original Zebedee(with 4 'e's) since 2001 - Please do not associate me with any others of a similar name  Edited by zebedee (Wed 07-Dec-11 01:23:46)
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This morning Maidenhead is still bad - down at 20Mbps and ridiculous latency.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
M H C
taurus excreta cerebrum vincit
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Definitely sounds like an Infinity problem rather than Maidenhead itself.
http://www.speedtest.net/result/1634910944.png
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Yeah it seems that at least a couple of routes are very, very bad, and the "maidenhead" is just a symptom of a more generic problem. Or so it would appear.
There's still is congestion on the whole network tho, it appears that most people posting here report falls to ~25-30 on average, globally. I'd be curious to see if people could post "top max" speed reports in that hourly range...
And to answer people who have the "OpenDNS" problem, I don't use them here, I use a local caching DNS proxy (dnsmasq) so the usual DNS latency is negligible on sites I go often (<1ms). I use the google DNS backend behind the caching proxy.
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Definitely sounds like an Infinity problem rather than Maidenhead itself.
http://www.speedtest.net/result/1634910944.png
But it comes and goes ... RJ has seen issues on ADSL Max
I have just tried it a few times ... starts of at a nice 35Mb then drops to around 10Mb before a real up and down between the two.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
M H C
taurus excreta cerebrum vincit
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I rarely see a drop in speeds and get fairly closed to what I would expect for the profile. Using BTs speedtest as a base line, I get around 2% greater on TBB, 4% on TBB flash and 8% on speedtest.net (to be expected) - but looking at the TBBmeter and Task Manager graphs they are all very close in level. The only time I see some drop is during the evening peak and then it will only be 1 or 2 Mbps.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
M H C
taurus excreta cerebrum vincit
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Thing is, even when a speedtest server reports low speeds my actual throughput on file downloads is fine, no matter the time of day. Latency is low and consistent too. if there is a problem with the Infinity service I'm certainly not effected.
I asked BusError what speeds he gets on a few links and he never replied. Shame considering he has a fellow Infinity user to compare speeds with on those specific links.
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Yes, my OpenDNS problem doesn't seem to be related to the speedtest results. Just tried and got the following
Newbury gives:
http://www.speedtest.net/result/1635611664.png
Maidenhead gives:
http://www.speedtest.net/result/1635622866.png
OUCH!
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OK
Seems Maidenhead is well and truly knackered. From York ... and also remember on a machine using wireless g through 3 brick walls!!
http://speedtest.net/result/1635743719.png
http://speedtest.net/result/1635749469.png
and via ethernet I get ...(logged this as my best from a while ago ... but is typical)
http://speedtest.net/result/1599090800.png
Rob
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Well unfortunately I wasn't in tonight, so I couldn't really do the checks I expected, but the ping time to bbc are around ~19 and I can't see any 'visible' lag at the minute..
So it could be that it's not systemic; my wife said she's been watching iplayer most of the evening and hasn't noticed anything bad.
Here's my "live" broadband quality monitor. There's a few odd pikes during the day, and a fairly smooth rise in the evening, that looks consistent with some iplayer eating a bit of bandwidth, for example...
[img]http://www.thinkbroadband.com/ping/share-thumb/58f09...[/img]
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Hi MHC,
Been checking Maidenhead each day since the discussion began, but have to say that my results are pretty consistent i.e. 27-36 up and 7-8 down with ping being 20-23 (just now 30.97up/7.85 down & ping of 23). I normally go via the Sittingbourne server, which gives the same sort of results - but with ping being typically 8/9. I think perhaps the problem is with the posters end, and not Maidenhead per se?
Cheers, Les.
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Hi,
My post below shows very naff responses from Maidenhead ... located in York!
Cheers,
Rob
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Could be the route taken to Maidenhead - he is local as am I but are on different exchanges. I tried it from Scotland - and on a connection which normally gives just 8Mb (ADSL Max) it was down at 3 or 4 Mbps.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
M H C
taurus excreta cerebrum vincit
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South Manchester here - Stepping Hill exchange. To me it appears to be a BT Broadband routing issue, not WBC.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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I was going to start a new thread (may still do) asking what speeds people get on infinity peak vs off peak. As my current VM service is getting very heavily congested and my exchange is now a FE exchange for FTTC due in 2012 (no month stated).
Obviously I would be going with infinity as there is no competition competing with it on price and usage levels.
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