HomeHub 5 - 5Ghz Speed

Hi guys.

I am only interested in people who have separated their 2.4 and 5Ghz SSID on their HomeHub.
I have an issue where the 5Ghz WiFi speeds fall rapidly on the HH5.

ON THE TYPE A

5ghz speeds are fine for approximately 2 days of uptime, beyond this, the speed caps around 25Mbps. Rebooting the router brings it back to 37Mbps.

ON THE TYPE B

5Ghz speeds are fine after a reboot. The speeds then go haywire, often falling below 10Mbps, then back up to full speed. A channel change or a reboot often helps. The issues begin just an hour or so after a reboot.

Who else sees this behaviour?

To confirm, using my own router resolves this matter.

All speedtests are ran with full WiFi reception in the same room as the HH5

Edited by ukhardy07 (Sat 30-Apr-16 01:29:35)

Whether i use my Type A or B i always get around this http://www.speedtest.net/my-result/5289935890 (brick wall separating the router from the PC)

I've noticed the odd dip when using either but never nothing as drastic as what you've experienced.

In reply to a post by ukhardy07:

Hi guys.

I am only interested in people who have separated their 2.4 and 5Ghz SSID on their HomeHub.
I have an issue where the 5Ghz WiFi speeds fall rapidly on the HH5.

ON THE TYPE A

5ghz speeds are fine for approximately 2 days of uptime, beyond this, the speed caps around 25Mbps. Rebooting the router brings it back to 37Mbps.

ON THE TYPE B

5Ghz speeds are fine after a reboot. The speeds then go haywire, often falling below 10Mbps, then back up to full speed. A channel change or a reboot often helps. The issues begin just an hour or so after a reboot.

Who else sees this behaviour?

To confirm, using my own router resolves this matter.

All speedtests are ran with full WiFi reception in the same room as the HH5

Lots of people see this behaviour. Do a google search and there's all sorts of ideas on how to fix it. I tried them all. Nothing worked, exactly as you describe.

Changed the HH for a Netgear D7000 and all the problems went away.

Makes a lot of sense why BT have the SSIDs merged... Their 2.4Ghz performs better as the routers crippled. The 2.4 is actually very good though.

I actually had not noticed as I had been using 2.4Ghz mainly in my back room where the speeds are slow already.

Edited by ukhardy07 (Sat 30-Apr-16 15:17:58)

Yeah I've not even plugged in my homehub after using it a few years back and remembering meh WiFi speeds

Just using a HG635 here

Pushing about 72Mbps down the hall and into my bedroom to my phone.

Edited by epyon (Sat 30-Apr-16 18:21:17)

Ironically also using a HG635 router, provided by TalkTalk. Working perfectly fine.

In reply to a post by ukhardy07:

Hi guys.

I am only interested in people who have separated their 2.4 and 5Ghz SSID on their HomeHub.
I have an issue where the 5Ghz WiFi speeds fall rapidly on the HH5.

ON THE TYPE A

5ghz speeds are fine for approximately 2 days of uptime, beyond this, the speed caps around 25Mbps. Rebooting the router brings it back to 37Mbps.

ON THE TYPE B

5Ghz speeds are fine after a reboot. The speeds then go haywire, often falling below 10Mbps, then back up to full speed. A channel change or a reboot often helps. The issues begin just an hour or so after a reboot.

Who else sees this behaviour?

To confirm, using my own router resolves this matter.

All speedtests are ran with full WiFi reception in the same room as the HH5

After my initial post i have since seen my Type B do this and require the channel to be changed to get the full speed back.

Shocking really that the largest ISP in the UK cannot provide a satisfactory router... Even more amazing that both the type A and type B have these issues.

Before I posted here I had tried 3 routers myself and had ran speed tests at 2 friends houses who were on BT. Same issues on all 5 routers, testing with 5Ghz on my iPhone. Hence I have concluded this is a wide spread issue. Most users must just believe WiFi cannot handle the speeds, when actually AC should be handling it just fine. BT pass the buck as they will say they only guarantee the speeds over a wired connection.

Wonder if this also affects the plusnet hub, which is based on HH5A.

Edited by ukhardy07 (Mon 02-May-16 10:41:33)

Even my Motorola Moto X Play can max out the 5GHz side when it actually works.

when i have some spare cash i am buying a 3rd party router, the HH5 has gone from being brilliant when it was launched to a bit of a mess now, each firmware just seems to make it worse.

Two of us on this thread use a HG635 from talk talk (me included).

It is very easy to setup with BT, does not require an external modem and I've seen it have uptime in excess of 100 days without a reboot.

Can get them on flee bay for very cheap.

I see full 5Ghz speeds with this device.

There's also a tonne of third party routers which are a lot more expensive but offer a lot more features such as the netgear nighthawk range.

1. Some devices do not like/work properly with the 2 WiFi networks having the same name - but given the technical knowledge of the average user, I guess that is why most ISPs use the same network name.

2. As I understand it, the latest firmware updates have fixed many of the WiFI issues the HH5 used to have - it might be worth you reconnecting it to allow it to download the latest firmware and see how the performance changes..

In reply to a post by ukhardy07:

Two of us on this thread use a HG635 from talk talk (me included).

I flogged mine some time ago, well when the HH5 worked like a dream and it wasn't needed.

Well i have just got in and its done it again

http://www.speedtest.net/my-result/5294407857

Then after a channel change:

http://www.speedtest.net/my-result/5294413242

I have latest firmware and have the same issue FYI.

The speeds are almost identical to mine when they slow down...
I can confirm using the same channel with a different router yields speeds over 400Mbps, so it's not the channel that's the issue. It seems changing the channel does trigger a temporary fix (a few hours) and a reboot often lasts longer.

Apparently a new homehub is on the way, perhaps it will have wireless AC 3200 standard with a real world throughout of 56kbps.

i've just turned the 5GHz from ac to n just to see if that makes a difference to reliability, speeds are the same so we'll see i guess (but i'm not holding my breath)

http://www.speedtest.net/my-result/5295029674

In reply to a post by gt94sss2:

As I understand it, the latest firmware updates have fixed many of the WiFI issues the HH5 used to have - it might be worth you reconnecting it to allow it to download the latest firmware and see how the performance changes..

I also have the latest firmware

In reply to a post by Alnath:

i've just turned the 5GHz from ac to n just to see if that makes a difference to reliability, speeds are the same so we'll see i guess (but i'm not holding my breath)

http://www.speedtest.net/my-result/5295029674

Well 3 days since i put the 5GHz side of things to 450Mbit and so far so good (although i reckon i have put the mockers on it now and it is bound to slow down again) http://www.speedtest.net/my-result/5302003939

Roll on the HomeHub 6.

Hopefully it will have wireless AC3200.

Although real world speeds of <10Mbps and a requirement to set it to wireless G 54Mbps setting for up to 20Mbps speeds whilst sitting 2cm from the hub.

Only joking, but in all seriousness I cannot believe the AC is this poorly tested in the HH & years after roll out & firmware upgrades this remains an issue.

Edited by ukhardy07 (Thu 05-May-16 10:26:14)

In reply to a post by Alnath:

In reply to a post by Alnath:

i've just turned the 5GHz from ac to n just to see if that makes a difference to reliability, speeds are the same so we'll see i guess (but i'm not holding my breath)

http://www.speedtest.net/my-result/5295029674

Well 3 days since i put the 5GHz side of things to 450Mbit and so far so good (although i reckon i have put the mockers on it now and it is bound to slow down again) http://www.speedtest.net/my-result/5302003939

I am trialing this myself now. I will report back! Wireless N speeds are good enough for my 40Mbps requirements.

Unfortunately it didn't last, this morning its gone [censored] again

http://www.speedtest.net/my-result/5304561748

Post deleted by MrSaffron

Sorry you disagree with the language filters, but had to remove the second post because of the same word.

In reply to a post by MrSaffron:

Sorry you disagree with the language filters, but had to remove the second post because of the same word.

I'm actually pretty speechless to be honest, you've managed to make a totally innocuous word look horrendous, well done, i applaud you and your dedication to the cause of cleaning up the internet.

Why do people use web speedtest for wireless, it can't max it out, why not use on our lan FTP , windows network file sharing/samba or if your really know what your doing Ipref.

My tests with a BT home hub 4 as a access point connected to a decent router point to about 150-250Mbps / 15-25MB/s file transfers. I'd expect about 400-600mbps maybe more with a low end AC1200 wireless.

What is innocuous to some is mildly offensive to others and with the need to avoid getting lumped into 'adult content' forums due to language we have to run algorithms to remove anything sensitive.

So for the record the word was in the mild category rather than full on 18 certificate.

Agree with you. I see around 400Mbps when the AC works correctly. Otherwise I see around 10Mbps or slower, same as the poster here. The entire AC spectrum is reduced, both internally (internal file transfers to NAS) and externally (external speedtest).

Connected TXrate remains over 700Mbps with signal RSSI: -45dBm

Edited by ukhardy07 (Fri 06-May-16 19:36:09)

I'm using the -204 software on a type A.
I regularly do speed tests - but only really focussed on internet capability as any local fast data is mostly between machines on a local 1 Gbps connection
pretty much always 31/6.5 which is my BB speed.. so I can't say I've noticed ANY speed drops.

The hub has been stable for around 5 weeks -- it rebooted a week ago (remote command). Seperate modem. Prior to this I did have issues & was trying other routers.. in fact the 2.4Ghz would just disappear, but oddly all ok now.

Majority of slowdowns on the 5A reduce the speed to approx 25 to 30 Mbps, so that would make sense. A reboot makes it go from around 28Mbps back to 38 for me. Given a 31 sync I don't think you would really notice a slowdown.

5B is a lot more affected, dropping to sub 10Mbps.

In reply to a post by ukhardy07:

Majority of slowdowns on the 5A reduce the speed to approx 25 to 30 Mbps, so that would make sense. A reboot makes it go from around 28Mbps back to 38 for me. Given a 31 sync I don't think you would really notice a slowdown.

5B is a lot more affected, dropping to sub 10Mbps.

BT seem to think this is isolated to just my Type B, sometimes they seem to just talk kack, not listen to a word you've said and bury their heads in the sand.

I've no idea why i have tried this but i've also turned off WPS in the vain hope the 5GHz speeds stay up, ill let you know when it fails lol

Try turning off smart setup as well - some say it slows the speeds down on BT forums, although I see slowdown either way.

Agreed, BTs customer service is quite dire, to the point you give up. I would happily work with a development team to conduct testing and help out if given the opportunity, but instead I am told to run 15 Ethernet cables to my homehub, only connect 4 devices by a wire at a time, & to disable the wireless entirely, as speeds are only guaranteed on wired. This is their "fix. iPads, macbooks, tablet computers, kindle readers and any other device without ethernet can all be offline 24/7 no problemo.

Edited by ukhardy07 (Mon 09-May-16 10:32:51)

Thats something i always turn off as part of any HH set up mate

As expected turning off WPS made no difference at all, the speed's dropped and has required a channel change.

My DG834G managed 20Mbps wirelesly, that was in 2006

I do not think there's any fix short of buying a different router, I have tried every possibility believe me.

If G.INP has been confirmed as removed from ECI cabs ill just stick the Type A back on the next time this Type B reboots (might as well see if it can go past 14 days lol) but its soon payday an ill be honest im looking at the alternatives now, i am getting cheesed right off.

In reply to a post by ukhardy07:

My DG834G managed 20Mbps wirelesly, that was in 2006

I do not think there's any fix short of buying a different router, I have tried every possibility believe me.

Cobblers to it, i have ordered this https://www.amazon.co.uk/gp/product/B01DAZPDXK/

In reply to a post by Alnath:

In reply to a post by ukhardy07:

My DG834G managed 20Mbps wirelesly, that was in 2006

I do not think there's any fix short of buying a different router, I have tried every possibility believe me.

Cobblers to it, i have ordered this https://www.amazon.co.uk/gp/product/B01DAZPDXK/

Never rains, looks like i might as well cancel this router, looking though the settings it only allows you to set IPTV to run on one LAN port and i have BTTV multiroom so i need it on 2

That sucks, I would definitely seek a replacement though. It's a pain in the neck!

I could use a switch i guess but its not ideal really

But the 4 lan ports ARE a switch. Are you sure it says that? Where does it?

In reply to a post by BatBoy:

But the 4 lan ports ARE a switch. Are you sure it says that? Where does it?

The manual says specify LAN 1 LAN 2 LAN 3 (LAN 4 is also a WAN port) on which to enable IPTV, It does not specify whether this can be done multiple times.

Chapter 7 http://www.tp-link.com/res/down/doc/Archer_VR600%28E...

Thanks. Yeah it does indeed state that it's only available on the specific port, which is a bit odd and like you say an additional switch is a potential fix

Edited by deleted (Tue 10-May-16 12:11:21)

Have you looked at this thread on the BT Youview forums - might help with ideas around configuring (I can't see your specific model there but there are other TP-Link routers listed that may be similar).

In reply to a post by ian72:

Have you looked at this thread on the BT Youview forums - might help with ideas around configuring (I can't see your specific model there but there are other TP-Link routers listed that may be similar).

Can't see how it would help, Chapter 7 of the TPLink manual seems quite specific.

Just the fact there are people there that have done it and may have done it in other ways.

In reply to a post by ian72:

Have you looked at this thread on the BT Youview forums - might help with ideas around configuring (I can't see your specific model there but there are other TP-Link routers listed that may be similar).

Its brand new that router i have ordered but it seems multicast is only available over one LAN port so mutiroom is out unless i use a switch, i've 3 months left on my BT TV contract as well so i might as well just stay with a HH5 until i can turn one box off.

This thread suggests it works without changing any settings. That IPTV setting doesn't feel right for this - it may work with just IGMP Snooping turned on.

That's a different router

In reply to a post by ian72:

This thread suggests it works without changing any settings. That IPTV setting doesn't feel right for this - it may work with just IGMP Snooping turned on.

I've cancelled the order for the router now anyway, last thing i need is the wrath of the missus because the TV doesn't work on both boxes.

I'm cancelling multiroom in 3 months and by then the router i ordered will be off its first firmware and a more mature product, knowing it already works with a single box will be just fine by then but thanks for the help anyway.

And you never know i might have worked out the mystery of the failing 5GHz on the HH5 Type B by then, i know i am odd but i actually quite like the HH5.

In reply to a post by ukhardy07:

Hi guys.

I am only interested in people who have separated their 2.4 and 5Ghz SSID on their HomeHub.
I have an issue where the 5Ghz WiFi speeds fall rapidly on the HH5.

ON THE TYPE A

5ghz speeds are fine for approximately 2 days of uptime, beyond this, the speed caps around 25Mbps. Rebooting the router brings it back to 37Mbps.

ON THE TYPE B

5Ghz speeds are fine after a reboot. The speeds then go haywire, often falling below 10Mbps, then back up to full speed. A channel change or a reboot often helps. The issues begin just an hour or so after a reboot.

Who else sees this behaviour?

To confirm, using my own router resolves this matter.

All speedtests are ran with full WiFi reception in the same room as the HH5

(Im quoting just so we know what the thread was about to begin with lol)

This has to be a huge coincidence but it's 7 days and 3 hours since i turned off my Type B to put a MK3 faceplate on to replace a MK2 and its not missed a beat since http://www.speedtest.net/my-result/5334832898 no channel changing or owt needed (although i assume it will balls straight up now i have posted this)

HH5A? I hear the latest firmware fixes the issues with the WiFi, but I do not have it yet, it is being slowly rolled out.

In reply to a post by ukhardy07:

HH5A? I hear the latest firmware fixes the issues with the WiFi, but I do not have it yet, it is being slowly rolled out.

Nope Type B

My Type A was always perfect with its WiFi but all this ECI cab Type A G.INP cobblers had made me give it the boot.

9 days and the 5GHz is still blasting along like a good'un http://www.speedtest.net/my-result/5340213203

That 14 day reboot is approaching... Lets see how it fairs after the reboot.

In reply to a post by ukhardy07:

That 14 day reboot is approaching... Lets see how it fairs after the reboot.

I thought the Type B didnt reboot every 14 days like the Type A?

It doesn't. It says it rebooted due to a button press every few days.

In reply to a post by BatBoy:

It doesn't. It says it rebooted due to a button press every few days.

Thing is mine doesn't do that regularly either, this is from the day i put the type b on (the first reset button press was down to me)

10:12:08, 11 May. System start Button press (PowerButton)
10:11:52, 11 May. System up
21:27:25, 09 May. System start Button press (PowerButton)
21:27:03, 09 May. System up
13:37:36, 27 Apr. System start Button press (PowerButton)
13:37:20, 27 Apr. System up
13:28:49, 13 Apr. System start Button press (ResetButton)
13:28:32, 13 Apr. System up

In reply to a post by Alnath:

In reply to a post by BatBoy:

It doesn't. It says it rebooted due to a button press every few days.

Thing is mine doesn't do that regularly either, this is from the day i put the type b on (the first reset button press was down to me)

10:12:08, 11 May. System start Button press (PowerButton)
10:11:52, 11 May. System up
21:27:25, 09 May. System start Button press (PowerButton)
21:27:03, 09 May. System up
13:37:36, 27 Apr. System start Button press (PowerButton)
13:37:20, 27 Apr. System up
13:28:49, 13 Apr. System start Button press (ResetButton)
13:28:32, 13 Apr. System up

Just to add the one on the 11th of May is when i put the MK3 filter on and the one on the 9th of May is when the HH come back on after a 6 hour power cut, it's only done it once its self.

although we now seem to have 2 topics going on in one thread my Type B did a button press at exactly 14 days.

10:23:30, 25 May. System start Button press (PowerButton)
10:23:13, 25 May. System up

I just hope the 5GHz doesn't start playing up again now

5GHz still bang on, i dont know what is in a MKIII filter but i'll take the bucket of massive coincidence that came with it all day long.

http://www.thinkbroadband.com/speedtest/button/14649...

5. VDSL uptime: 7 days, 04:21:41
6. Data Rate: 20000 / 79999
7. Maximum Data Rate: 28910 / 107143
8. Noise Margin: 9.3 / 13.3
9. Line Attenuation: 4.8 / 7.2

Glad to hear it!

I have an MK3 and have the issues you experience, so I am cautious to say that was the fix. Anyway, either way it's good now!

In reply to a post by ukhardy07:

Glad to hear it!

I have an MK3 and have the issues you experience, so I am cautious to say that was the fix. Anyway, either way it's good now!

It is all very odd mate, BT even rang me after i asked them about it and i had to say sorry for wasting your time but since i made the day i made the initial contact its worked absolutely perfect.

I just wanted to post a final update on all of this.

The HomeHub 5A stopped slowing down around the time the 55Mbps upgrade got announced, perhaps BT pushed out a configuration change or something?

I have just recieved a new Type B which does not exhibit any of this behaviour either.

It seems the issues, at least for me, are resolved on both type A and type B.

Thread closed from my perspective. Cheers for all the help here.

In reply to a post by ukhardy07:

I just wanted to post a final update on all of this.

The HomeHub 5A stopped slowing down around the time the 55Mbps upgrade got announced, perhaps BT pushed out a configuration change or something?

I have just recieved a new Type B which does not exhibit any of this behaviour either.

It seems the issues, at least for me, are resolved on both type A and type B.

Thread closed from my perspective. Cheers for all the help here.

Fingers crossed for you, FWIW mine has started needing a channel change every couple of days again after being fantastic for over a month.

In reply to a post by Alnath:

In reply to a post by ukhardy07:

I just wanted to post a final update on all of this.

The HomeHub 5A stopped slowing down around the time the 55Mbps upgrade got announced, perhaps BT pushed out a configuration change or something?

I have just recieved a new Type B which does not exhibit any of this behaviour either.

It seems the issues, at least for me, are resolved on both type A and type B.

Thread closed from my perspective. Cheers for all the help here.

Fingers crossed for you, FWIW mine has started needing a channel change every couple of days again after being fantastic for over a month.

It is slowing down again for me too.

In reply to a post by ukhardy07:

In reply to a post by Alnath:

In reply to a post by ukhardy07:

I just wanted to post a final update on all of this.

The HomeHub 5A stopped slowing down around the time the 55Mbps upgrade got announced, perhaps BT pushed out a configuration change or something?

I have just recieved a new Type B which does not exhibit any of this behaviour either.

It seems the issues, at least for me, are resolved on both type A and type B.

Thread closed from my perspective. Cheers for all the help here.

Fingers crossed for you, FWIW mine has started needing a channel change every couple of days again after being fantastic for over a month.

It is slowing down again for me too.

I gave up and bought a smart hub mate, i have flogged my Type A towards the cost and put the Tybe B under the bed as a backup

In reply to a post by Alnath:

I have ... put the Type B under the bed as a backup

A backup what?

In reply to a post by RobertoS:

In reply to a post by Alnath:

I have ... put the Type B under the bed as a backup

A backup what?

A back up frying pan, what do you think it is a back up for right honest?

I'm not going to sell it knowing its got problems with the 5GHz side of things and the smart hub might turn out to be even worse for all i know.

New Hub, wireless speeds of 56kbps with AC wireless, 65 antennas and a router the size of Kenya. Hehe.

Features: dimmable front light.

Edited by ukhardy07 (Mon 11-Jul-16 09:47:51)

I have had no issues on the smarthub, have you?

None of these HH5 slowdowns anymore, it's great.

In reply to a post by ukhardy07:

I have had no issues on the smarthub, have you?

None of these HH5 slowdowns anymore, it's great.

Its been superb, only problem i had was when it rebooted at 10 days it seemed to hang on the boot so i had to power it off and cold start it but i guess they will address that in a future firmware release.