Speed increase?

Afternoon. I’ve just done a Speedtest and been surprised to see that I was getting 56.5 Mbps down and 16.1 Mbps up. My surprise was due to me being on a BT Infinity 55/10 sync where my max download should be up to 52 Mbps and upload up to 10 Mbps so I believe. I’ve just been on my BT Smart Hub Manager webpage and seen that my downstream sync is at 60.20 Mbps and upstream sync is at 16.77 Mbps.
Are BT giving more speed to people as a freebie, or is just a glitch? It has just happened recently as the Network uptime is currently 21 hours 4 minutes and System uptime says 2 days 11 hours 48 minutes although the router has not been switched off at all.

Dave

Which speedtester?

Ookla speedtest app on my iPad via WiFi.
Thinkbroadband speedtest gives the following.
https://www.thinkbroadband.com/speedtest/15065996663...

Dave

Edited by GorillaWheels (Thu 28-Sep-17 13:02:38)

Hi Dave,

I see you've said that the Hub's downstream sync is x and x, but please can you post the full line stats, just to make sure? If the line rate is showing values higher than 55 Mb DS and/or higher than 10 Mb US, then you're not on the 55/10 package.

Thanks!

Edited by WilliamGrimsley (Thu 28-Sep-17 12:54:23)

I recently got the following result from the BT Speedtest

Download speedachieved during the test was - 90.73 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-74.1 Mbps .
 Additional Information:
 IP Profile for your line is - 74.1 Mbps

Here go William, I’m definitely only on BT Infinity 1 up to 52 Mbps. I did just notice though my noise margins are a lot lower than the last time I looked. Nothing has change in my house, I wonder if anything has changed at the cabinet or exchange.

This is a list of your BT Smart Hub settings and current statistics.

Product name:
BT Hub 6A
Serial number:
+084316+NQ65214303
Firmware version:
SG4B1000B316
Firmware updated:
27-Jul-2017
Board version:
1.0
Gui version:
1.64.0
DSL uptime:
0 Days, 21 Hours 28 Minutes 48 Seconds
Data rate:
16.77 Mbps / 60.20 Mbps
Maximum data rate:
16767 / 61091
Noise margin:
6 dB / 6.1 dB
Line attenuation:
18 dB
Signal attenuation:
VPI / VCI:
0/38
Modulation:
G_993_2_ANNEX_B
Latency type:
Fast Path
Data sent / received:
53522 MB Uploaded / 293341 MB Downloaded
Broadband username:
[email protected]m
BT Wi-fi:
Active
2.4 GHz wireless network name:
BTHub6-SPH6
2.4 GHz wireless channel:
Smart (Channel 1)
5 GHz wireless network name:
BTHub6-SPH6
5 GHz wireless channel:
Smart (Channel 36)
Wireless security:
WPA2 (Recommended)
Wireless mode:
Mode 1
Firewall:
On
MAC address:
24:20:C7:91:99:E1
Software variant:
-
Boot loader:
7.33.1


Dave

Which package are you on Infinity 1 or 2?

Dave

Edited by GorillaWheels (Thu 28-Sep-17 13:09:03)

Sorry me being thick Batboy your ip profile shows you must be on Infinity 2

Dave

Infinity 2

Status: Showtime
Retrain Reason: 1
Last initialization procedure status: 0
Max: Upstream rate = 23275 Kbps, Downstream rate = 82644 Kbps
Bearer: 0, Upstream rate = 19999 Kbps, Downstream rate = 79999 Kbps

In reply to a post by GorillaWheels:

Sorry me being thick Batboy your ip profile shows you must be on Infinity 2

Dave

Not a problem. What does your IP Profile say you're on? (Look at the upstream)

Weird, because your connection is configured for the 80/20 package! You're certainly getting a "free" speed increase! It may be that your connection has been mistakenly configured instead of someone else! Whoops!

Edited by WilliamGrimsley (Thu 28-Sep-17 13:30:21)

In reply to a post by BatBoy:

. What does your IP Profile say you're on? (Look at the upstream)

I mean this bit here which i've emboldened

Upload speed achieved during the test was - 3.71Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps

It's quite obvious from the line stats that his line is configured for the 80/20 package, he doesn't need to go down that road...

From BTW Speedtest my IP Profile says 10 Mbps yet the upstream test result showed 12.8 Mbps.
The downstream IP Profile shows 58.2 Mbps and got a result of 47.34 Mbps.

Dave

That's so weird! Your line stats show you on the 80/20 package!

In reply to a post by WilliamGrimsley:

It's quite obvious from the line stats that his line is configured for the 80/20 package, he doesn't need to go down that road...

Is it still obvious?

Yes, it is obvious, because the DS and US rate are above 55 and 10 Mb!

Enjoy your freebie

Thanks BatBoy I will We’ll see how long it lasts though.
Do you know is this increase something controlled at the cabinet or at the exchange? I’m just wondering if our DSLAM is having a glitch or someone has actually physically done something for the change?

Dave

Edited by GorillaWheels (Thu 28-Sep-17 14:21:37)

I wouldn't know, but my best estimate is that it's an order problem somewhere.

Thanks William for your comments. Yes it is a bit of an odd one and I suspect it won’t last? Freebies are great of course. Anyway we’ll see. I just checked my My BT app and yes it definitely says BT Infinity 1 up to 52 Mbps.
Found this in my event log, not sure if that’s when the speed increased but it is 23 hours DSL Uptime in 2 minutes so that would tally.

15:31:08, 27 Sep.
dsl:VDSL link Up: Down Rate=58700Kbps, Up Rate=16767Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB


Dave

No problem! Yes, I would say that's when this occured.

The sync profile allocated to specific ports is controlled by Openreach via the DSLAM associated to the cabinet.

Thanks Zarjaz, what do you think might have happened here then with my speed increase?

Dave

a) The wrong port got reconfigured for someone who ordered 76 Mbps variant
b) BT Consumer placed an upgrade order (who knows they might abandon 55/10 in 2018!)
c) The DSLAM port just got it wrong
d) A software bug caused an upgrade of port xyz to change settings for port abc

Its a case of so long as they don't change your product and price then look on it as a bit of spare bandwidth for the time it lasts. Chasing and asking things might get them to fix it, but in fixing it an increased chance of screwing up.

Thanks Andrew, I think I'll just leave it, no contacting BT. In the last week Kelly Communication and Openreach have been on my street near me, someone has probably got fibre, could be connected, could just be a coincidence?
Anyway I'll see how it goes and update on here if anything changes.

Just a thought ....

Have you checked you are receiving the correct telephone number on your landline ?

I never thought of that Zarjaz...just rang by mobile and to be doubly sure did 17070 and yes it is still the correct number on my landline.

Dave

Weirdness it is then ....

I’ve had the same thing happen yesterday, download speed has gone from 51.44 to 67.59 and upload has gone from 9.24 to 18.59. I’m only paying for up to 52Mbps. They have been installing the g.fast kit at the cabinet in the last week. Wonder if that has anything to do with it?

I did get an email from BT the other day (as shown from the screenshot) not sure if that has anything to do with it

https://s26.postimg.org/mb67k1qyx/BTBoost.jpg

WOW, that's pretty cool! Great for customers who are on the 40/10 and/or 55/10 package, but can get a faster speed!

Nice one MattCC not just me then, I'm glad BT are spreading the love around !
I think there has been work at our fibre cabinet in the last week or so but I wouldn't have a clue if it was G.Fast work or not but yeh maybe that would make sense.

Dave

Nice one Robert, I don't remember getting any email like that, what happened, did you opened the boost below as instructed?

Dave

If the PCP has a pod with vents on the side of it, then it's a G.fast pod.

I'll have a look William when I next go past, I can't say I've noticed one. I've just had a look on Google so I know what I'm looking for. I'm very intrigued now if that's what it is.

Dave

I had that - it had been put in spam and I was dubious but after some checking decided it was legit.

My free boost was a doubling of the cloud storage allowance that I don't use...

The only emails that I’ve had are to try and get me to upgrade but I just ignore them.

We've been together for


2666 days


We’ve got a little surprise just for you – a free boost on us. There’s no need to do anything, and no charges. Simply open your boost below to find out what’s coming.

I got a boost to cloud storage

In reply to a post by robertcrowther:

I did get an email from BT the other day (as shown from the screenshot) not sure if that has anything to do with it

Are you going to rat on what your boost was?

Just had look on my way home...no pod on the side of the PCP

Dave

Looks like they are handing out free speed increases.

I am on Infinity 1 on my backup line, however it's currently connected at below:

Max: Upstream rate = 19112 Kbps, Downstream rate = 69252 Kbps
Bearer: 0, Upstream rate = 19112 Kbps, Downstream rate = 70045 Kbps
Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps

Impressive increase Ignitionnet

Dave

How interesting! About time they gave out some freebies, IMO!

Meh, as I said it's backup. Amusingly it's actually running faster than the primary after this as it isn't getting a bunch of interference from power line networking and isn't banded.

I'm about 500m of cable from the cabinet and the BT Retail line is running at 4.3 dB margin so I suspect DLM is giving it some latitude.

I'm actually not even remotely bothered by the increase, I'm far more interested in what they are up to. A couple of thoughts come to mind but I need to make some inquiries.

Here we go, all Inf 1 lines which can support greater than 55mbps sync will be going to 80/20 over the next few months

http://bt.custhelp.com/app/answers/detail/a_id/56165...

Very odd. Surely they have to cut the price of Infinity 2? Otherwise people out of contract could simply downgrade. (Which would probably mean starting a new minimum term).

In reply to a post by RobertoS:

(Which would probably mean starting a new minimum term).

Which is the point

When AAISP ditched 40/10, never having offered 55/10, they simultaneously dropped the 80/20 price to the 40/10 one.

Edited by RobertoS (Fri 29-Sep-17 19:47:01)

I suspect BT may not do that, but you never know. I can feel an email to the CEO coming on.

I switched from TalkTalk to BT in January 2017. My BT broadband package is definitely Infinity 1. However, BT appear to have boosted my speeds to Infinity 2.

I achieved download speeds of between 43Mbps and 51 Mbps, immediately after I had switched to BT - with upstream speeds of around 9 Mbps. There was little difference between the results using my Windows 7 laptop (WiFi connection) or my Windows 7 desktop (Ethernet connection).

See www.thinkbroadband.com/speedtest/148457978322005917133

Download speeds via the WiFi link have deteriorated within the past few months and last week, my broadband connection started to drop out repeatedly. However, between dropouts, I am achieving faster download speeds of almost 70 Mbps from my desktop computer (see www.thinkbroadband.com/speedtest/1506703327149731855). Download speeds from my laptop computer are still only 35 Mbps or less (see www.thinkbroadband.com/speedtest/1506697335188223255).

The WiFi link between my Win7 laptop and the HomeHub 6 router also disconnects regularly. For the first few minutes after each dropout, I cannot sign into the BT Smart Hub Manager at 192.168.1.254. When I eventually do manage to open the Home page, navigation between subsequent menus is sometimes very slow.


These symptoms could be caused by any number of factors, such as a problem in the telephone exchange or cabinet, a fault in the overhead wire that leads to my home, defective wiring within the property or faulty ADSL filters. However, the combination of repeated dropouts, the temperamental WiFi connection, and difficulty navigating between the router menus led me to suspect a problem with the BT Homehub 6.

The Home Page confirms that my service is Infinity (not Infinity 2 or higher) The technical Log provides the following information:

Serial number: +084316+NQ64155250
Firmware version: SG4B1000B316
Firmware updated: 28-Sep-2017
Board version: 1.0
Gui version: 1.64.0
DSL uptime: 0 Days, 0 Hours 19 Minutes 50 Seconds
Data rate: 20.00 Mbps / 74.26 Mbps
Maximum data rate: 25343 / 76843
Noise margin: 9.3 dB / 6.4 dB
Line attenuation: 17 dB
Signal attenuation:
VPI / VCI: 0/38
Modulation: G_993_2_ANNEX_B
Latency type: Fast Path
Data sent / received: 94209 MB Uploaded / 94212 MB Downloaded
Broadband username: [email protected]
BT Wi-fi: Active
2.4 GHz wireless network name: BTHub6-RGPC
2.4 GHz wireless channel: Smart (Channel 1)
5 GHz wireless network name: BTHub6-RGPC
5 GHz wireless channel: Smart (Channel 36)
Wireless security: WPA2 (Recommended)
Wireless mode: Mode 1
Firewall: On
MAC address: [deleted]
Software variant: -
Boot loader: 7.33.1

This was the latest event log.

21:11:30, 29 Sep. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed
21:11:29, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
21:11:29, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
21:11:29, 29 Sep. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated
21:11:29, 29 Sep. InformResponse:TR69 receiving message
21:11:28, 29 Sep. ppp1:TR69 event found : 4 VALUE CHANGE
21:11:28, 29 Sep. ppp1:TR69 event found : 2 PERIODIC
21:11:27, 29 Sep. ppp1:TR69 sending Inform message
21:11:26, 29 Sep. :HTTP UserAdmin login from 192.168.1.245 successfully
21:11:25, 29 Sep. ppp1:TR69 event found : 4 VALUE CHANGE
21:11:25, 29 Sep. ppp1:TR69 event found : 2 PERIODIC
21:11:24, 29 Sep. ppp1:TR69 sending Inform message
21:11:22, 29 Sep. ppp1:TR69 creating new session with ACS
21:09:25, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
21:09:24, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
21:07:20, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
21:07:19, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
21:05:15, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
21:05:14, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
21:03:10, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
21:03:09, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
21:02:44, 29 Sep. : HTTP UserAdmin timeout from 192.168.1.245
21:01:30, 29 Sep. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed
21:01:29, 29 Sep. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated
21:01:29, 29 Sep. InformResponse:TR69 receiving �� �B���D�)�� :, � message
21:01:28, 29 Sep. ppp1:TR69 event found : 4 VALUE CHANGE
21:01:28, 29 Sep. ppp1:TR69 event found : 2 PERIODIC
21:01:27, 29 Sep. ppp1:TR69 sending Inform message
21:01:25, 29 Sep. ppp1:TR69 event found : 4 VALUE CHANGE
21:01:25, 29 Sep. ppp1:TR69 event found : 2 PERIODIC
21:01:24, 29 Sep. ppp1:TR69 sending Inform message
21:01:22, 29 Sep. ppp1:TR69 creating new session with ACS
21:01:05, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
21:01:04, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:58:59, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:58:59, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:56:54, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:56:54, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:54:50, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:54:49, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:52:44, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:52:44, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:52:44, 29 Sep. :HTTP UserAdmin login from 192.168.1.245 successfully
20:51:30, 29 Sep. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed
20:51:29, 29 Sep. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated
20:51:29, 29 Sep. InformResponse:TR69 receiving ��� !t���c3e�@ ~{x& message
20:51:28, 29 Sep. ppp1:TR69 event found : 4 VALUE CHANGE
20:51:28, 29 Sep. ppp1:TR69 event found : 2 PERIODIC
20:51:27, 29 Sep. ppp1:TR69 sending Inform message
20:51:25, 29 Sep. ppp1:TR69 event found : 4 VALUE CHANGE
20:51:25, 29 Sep. ppp1:TR69 event found : 2 PERIODIC
20:51:24, 29 Sep. ppp1:TR69 sending Inform message
20:51:22, 29 Sep. ppp1:TR69 creating new session with ACS
20:50:39, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:50:39, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:48:35, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:48:34, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:46:29, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:46:29, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:44:24, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:44:24, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:44:01, 29 Sep. :HTTP UserBasic login from 192.168.1.245 successfully
20:42:19, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:42:19, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:41:29, 29 Sep. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed
20:41:28, 29 Sep. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated
20:41:28, 29 Sep. InformResponse:TR69 receiving �2 message
20:41:27, 29 Sep. ppp1:TR69 event found : 4 VALUE CHANGE
20:41:27, 29 Sep. ppp1:TR69 event found : 2 PERIODIC
20:41:26, 29 Sep. ppp1:TR69 sending Inform message
20:41:24, 29 Sep. ppp1:TR69 event found : 4 VALUE CHANGE
20:41:24, 29 Sep. ppp1:TR69 event found : 2 PERIODIC
20:41:23, 29 Sep. ppp1:TR69 sending Inform message
20:41:21, 29 Sep. ppp1:TR69 creating new session with ACS
20:40:15, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:40:14, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:38:09, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:38:09, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:36:51, 29 Sep. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed
20:36:49, 29 Sep. ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated
20:36:49, 29 Sep. InformResponse:TR69 receiving (� Ѣ=`*��� �� +��� message
20:36:48, 29 Sep. ppp1:TR69 event found : 4 VALUE CHANGE
20:36:47, 29 Sep. ppp1:TR69 sending Inform message
20:36:45, 29 Sep. ppp1:TR69 event found : 4 VALUE CHANGE
20:36:44, 29 Sep. ppp1:TR69 sending Inform message
20:36:42, 29 Sep. ppp1:TR69 creating new session with ACS
20:36:27, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:36:23, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:36:23, 29 Sep. BR_LAN:The DHCP options that are offered by the device (id:10): DiscoverOptions: | DiscoverOption55: | RequestOptions: 53,61,50,12,81,60,55 | RequestOption55: 1,15,3,6,44,46,47,31,33,121,249,43 | HostName: Samsung-Laptop | VendorId: MSFT 5.0
20:36:19, 29 Sep. DHCP Confirmation of Request
20:36:19, 29 Sep. wl1:IGMP join received for group 239.255.255.253 on interface wl1
20:36:19, 29 Sep. wl1:IGMP group 239.255.255.253 on interface wl1 started by 192.168.1.103
20:36:19, 29 Sep. wl1:IGMP group 239.255.255.253 on interface wl1 by 192.168.1.103 requested
20:36:19, 29 Sep. wl1:A WiFi device <C4:8E:8F:60:03:FE> has successfully connected to SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])
20:36:19, 29 Sep. wl1:IGMP join received for group 224.0.1.60 on interface wl1
20:36:19, 29 Sep. wl1:IGMP group 224.0.1.60 on interface wl1 started by 192.168.1.103
20:36:19, 29 Sep. wl1:IGMP group 224.0.1.60 on interface wl1 by 192.168.1.103 requested
20:36:09, 29 Sep. wl1:IGMP group 239.255.255.253 on interface wl1 ended by 192.168.1.103
20:36:09, 29 Sep. wl1:Device <C4:8E:8F:60:03:FE> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])
4:8E:8F:60:03:FE> was disconnected on SSID (Device/WiFi/SSIDs/SSID[WL_PRIV2G])

A telephone call to BT was not at all helpful. They performed line tests and asked me perform a factory reset on the router (which made no difference). Then, they asked whether I wanted to book an engineer’s appointment (costing £79.99, if the engineer identifies any problem with my equipment or the house wiring). They refused to send me a replacement Home Hub, unless I agreed to an engineer’s appointment.

I wonder whether the speed boost (which I did not request) is causing the problems with my broadband service, or whether the router (which is less than 9 months old) has developed a fault. Consequently, I don’t know what to do – because I certainly don’t want to pay £80, if the engineer diagnoses a faulty router.

Edited by bob_lucas (Fri 29-Sep-17 22:04:36)

In reply to a post by bob_lucas:

Firmware updated: 28-Sep-2017

Looks like the router has updated it's firmware which may account for the instability, and why support suggested a factory reset. I suggest another factory reset.

lee111s what a good find, well done that man. It does beg the question about those customers paying for Infinity 2 like Roberto mentions, are they going to want to downgrade packages to pay less?
It’s great for us Infinity 1 guys whose line can take an increase in speed.

Can I get the speed upgrade straightaway?
We'll automatically upgrade customers whose lines can support the new speed throughout September and October. You can upgrade your speed straightaway if you want, but you'll need to recontract on to an Infinity 2 product. Check out www.bt.com/myoffer >

Not sure when this page was written but why would anyone now sign up for an Infinity 2 product when it will cost more for the same speed?
Just looked at the current prices and the only advantage I see for the extra £5 per month Infinity 2 costs over Infinity 1 is 800 GB extra cloud storage. To some that may be worth it but I would presume 200 GB would do most average users so who will buy Infinity 2? I’ve never even used my BT cloud storage.

Dave

Edited by GorillaWheels (Sat 30-Sep-17 08:06:33)

RobertoS I think BT will be getting lots of enquiries from Infinity 2 package users once this free upgrade becomes more common knowledge. I knew nothing about this planned free upgrade, no email about it, nothing. Not sure how long that page lee111s gave the link for has been up on BT’s website. Good news though for some of us Infinity 1 guys, obviously it doesn’t benefit all.

Dave

Sorry pardon? There is no instability noted by the OP.

A free speed boost.

https://www.ispreview.co.uk/index.php/2017/09/uk-isp...

Edited by Nightglow (Sat 30-Sep-17 09:44:16)

In reply to a post by GorillaWheels:

Afternoon. I’ve just done a Speedtest and been surprised to see that I was getting 56.5 Mbps down and 16.1 Mbps up. My surprise was due to me being on a BT Infinity 55/10 sync where my max download should be up to 52 Mbps and upload up to 10 Mbps so I believe. I’ve just been on my BT Smart Hub Manager webpage and seen that my downstream sync is at 60.20 Mbps and upstream sync is at 16.77 Mbps.
Are BT giving more speed to people as a freebie, or is just a glitch? It has just happened recently as the Network uptime is currently 21 hours 4 minutes and System uptime says 2 days 11 hours 48 minutes although the router has not been switched off at all.

Dave

Yes - they are

https://www.ispreview.co.uk/index.php/2017/09/uk-isp...

William BatBoy is referring to bob_lucas instability issue he mentioned above.

Dave

LOL, whoops my bad, sorry! I didn't read the username he was replying to correctly!

No worries

Dave

In reply to a post by GorillaWheels:

Not sure when this page was written .....

I wonder if it was the 13 August, otherwise what's the point of the date in the following statement?

In reference to bt.custhelp.com/app/answers/detail/a_id/56165/c/346:

I got BT Infinity 1 quite recently. How do I get the speed upgrade?

If you ordered BT Infinity after 13 August 2017, we'll uplift your speed if your line can support it. If you ordered Infinity 1 before 13 August 2017 and your line can support the new speed, we'll automatically uplift you.

Yes RONSKI that would make sense as activations for orders from August 17th would be September 1st onwards as I think it is 2 week wait to go live and the article says Sept/Oct for all this upgrade happening.

Dave

No speed boost for me, from the tests I`ve done thus far and also not noticed any extra hardware neither on the fibre cabs round here. Doubt I would see much anyway as at the very beginning of FTTC I was on an up to 80mb product and never got more than 43 down ! So jumped on to the Infinity 1 product when I could. Anyway mute point now as moving to cable in 3 weeks.

If you only ever got 43meg, nothing would change. And the additional equipment mentioned is for a different product.

Have you checked your upload speed to see if that as increased?

If your download sync wasn't maxing the 'old' infinity 1 speed limit then even if your line was upgraded you wouldnt see an improvement in download sync/speed.

But.. the chances are your upload sync/speed would increase.

Nope no change for me? Off to Virgin on their 200Mb service in 3 weeks so doesn’t matter now.

You need to check your IP Profile, especially the upstream IP Profile.

In reply to a post by ian72:

I had that - it had been put in spam and I was dubious but after some checking decided it was legit.

My free boost was a doubling of the cloud storage allowance that I don't use...

Neither do i but now i have 1TB to play with it might come in handy

Stuck IP Profiles are very rare FTTC services

In reply to a post by MrSaffron:

Stuck IP Profiles are very rare FTTC services

I'm not talking about stuck profiles. I'm saying it's the best way to determine if you've been upgraded from capped Infinity 1 to uncapped Infinity 1.

In reply to a post by BatBoy:

In reply to a post by MrSaffron:

Stuck IP Profiles are very rare FTTC services

I'm not talking about stuck profiles. I'm saying it's the best way to determine if you've been upgraded from capped Infinity 1 to uncapped Infinity 1.

I wouldn't mind them uncapping my connection LOL

Paul

But the profiles will only reflect what you connection speed is, so if that is unchanged why would the IP Profile be different?

The upstream IP Profile is either 10 or 20, not reflective of the upstream sync.

Or 2 on 18/2 or 40/2 of course .

The upgrades are happening over the next couple of months.

Enjoy Virgin though!

Can I just ask, I've just ordered to Infinity 1 will I be entitled to the upgrade?

falko89 it all depends on your distance from the fibre cabinet, your line length? It will only benefit those persons with a shorter line length that could sync higher than the previous Infinity 1 limit of 55 Mbps sync speed which gave up to a maximum downstream speed of 52 Mbps and 10 Mbps upstream.
To illustrate I was getting 51.5 Mbps from a full 55 Mbps sync speed. Now after the upgrade I’m getting around 56 Mbps downstream speed from a 60.2 Mbps sync. My upstream speed has increased from 9.6 Mbps on a 10 Mbps sync to around 16.2 Mbps on a 16.77 sync speed. So on my line an increase of approx 4.5 Mbps down and 6.5 Mbps up.

What speed were you quoted as attainable for your line when you ordered your Infinity 1, and what are current router stats?

Apologies to any of the experts on here if that is a clumsy explanation.

Dave

Finally had an official email from BT about the free speed increase and doubled cloud storage.

Just to say thanks

We're giving you two broadband boosts; faster broadband and more cloud storage. All on us.

With your speed boost of up to 76mb, you'll be able to enjoy even more of the entertainment you love at a faster speed.

On top of this we are also doubling your BT Cloud storage for free so you can now back up even more of your precious photos and videos online, and access it from anywhere with an internet connection.

There's no need to do anything; sit back, relax and we'll let you know when your boosts have been activated.

Dave

@ the guys who have had the speed bump...... anyone on a 3rd party router had the bump , or are you all on the BT home hub ?.

family member on hg612 plus asus router.

modem went from 55/10 all the way to 79/20 - huawei lower snr boosted it 3 times after the profile was changed for free.

Edited by choppersrock (Thu 12-Oct-17 21:31:12)

toe I’m on a BT Smart Hub 6

Dave

Cracking result for your family member choppersrock

Dave

In reply to a post by GorillaWheels:

toe I’m on a BT Smart Hub 6

Dave

Cheers for the info so far , anyone on just none BT modem/router have the speed bump ?.

Don't really want to go back to the BT hub or mess with my line/connection as I'm one of the lucky ones with vectoring enabled on my line with a V1 billion 8800NL that has been flawless so far.

I got the email telling me I would be upgraded but still waiting for the email telling me I have been upgraded. BT speed test shows I can get the full whack but the speed test on here shows I am still capped at 38Mbps. What I can't see is where on my HH3 router is the information about what speed I am currently set at? Or do I need to look at my account on the BT web site?

In reply to a post by gomezz:

I got the email telling me I would be upgraded but still waiting for the email telling me I have been upgraded. BT speed test shows I can get the full whack but the speed test on here shows I am still capped at 38Mbps. What I can't see is where on my HH3 router is the information about what speed I am currently set at? Or do I need to look at my account on the BT web site?

The HH3 doesn't show the sync speed on Infinity because it uses the OpenReach modem separately to sync.

Which BT speed test are you referring to?

Question now is are they using their "IP profile for your line is *****" to determine who gets the speed bump ?.

My Stats for instance, BT "IP profile for your line= 50.93Mbps"(BT55/10 )

My routers attainable speed on my line = 70600Kbps.

Wonder where this leaves guys like myself ?.

Edited by toe (Fri 13-Oct-17 11:17:26)

In reply to a post by toe:

My Stats for instance, BT "IP profile for your line= 50.93Mbps"(BT55/10 )

That indicates you're syncing at the max for Infinity 1.

What does www.dslchecker.bt.com say for your line?

In reply to a post by BatBoy:

In reply to a post by toe:

My Stats for instance, BT "IP profile for your line= 50.93Mbps"(BT55/10 )

That indicates you're syncing at the max for Infinity 1.

What does www.dslchecker.bt.com say for your line?

Max of 49.2Mbps on the clean A range.

https://www.bt.com/help/home/broadband/speedtest/

In reply to a post by gomezz:

https://www.bt.com/help/home/broadband/speedtest/

That speedtest will show you the speed of which your router is connecting to the internet. The thinkbroadband speedtest shows the speed of which your computer/device is connecting to the internet.

Therefore your computer/device is not utilizing the full amount of bandwidth you have.

Are you using a wireless or wired connection? All speedtests should be done on a wired connection

In reply to a post by robertcrowther:

In reply to a post by gomezz:

https://www.bt.com/help/home/broadband/speedtest/

That speedtest will show you the speed of which your router is connecting to the internet. The thinkbroadband speedtest shows the speed of which your computer/device is connecting to the internet.

Therefore your computer/device is not utilizing the full amount of bandwidth you have.

Are you using a wireless or wired connection? All speedtests should be done on a wired connection

After checking to see if you've got the latest driver(s) installed for your network card, and you find there are no updates available, could replacing the card for a more up to date one possibly make your computers speed more in line with the routers speed ?

Even though my speed increased 3 weeks ago, I’ve had a BT email to say that my free speed boost is ready to use. Thanks BT but I already knew lol

https://flic.kr/p/YzTr8a

Dave

Using a wireless connection. Had the email confirming my speed increase has now been activated and I now get around 45Mbps on my wireless laptop using the TBB speedtest and similar on my phone using a speedtest app.

Not really that bothered as I had plenty of headroom before. My TV set up is connected by ethernet for robust HD streaming.

Just had a online chat with BT as I have Infinity 2 but now get the same seed as Infinity 1 and with the exception of some more cloud storage pay BT extra every month for the same Broadband speed.
I was assured by the chat operator that BT do not give the same speed to infinity 1 and Infinity 2 customers. Now as I think has been firmly established this is not the case if you are in an area that the extra speed can be applied to.
They were very anxious to speak to me on the phone but refused point blank to put in writing what if anything could be done to resolve my complaint.
I am within contract so no doubt there is little I can do but surely BT realise that most will vote with their feet when their contract expires. Are they really so short sighted that they ignore this?
Oh well back to swopping Broadband provider again when the current BT one expires, will they never learn.

Soumds like the person you spoke to at BT hadn't got the memo yet

I thought I got the email about the speed increase.

we've got a little surprise just for you – a free boost on us. There's no need to do anything, and no charges. Simply open your boost below to find out what you've got.

I open it up to find BT cloud has boosted. Great, thanks, I dont even use BT cloud.

I had that email, but when I clicked on the open your boost link mine said “We’re giving you two broadband boosts - faster broadband and more cloud storage. All on us”. Then 8 days later I had the email saying the speed boost was ready, although in had already been in effect for over 3 weeks.
Sounds like your someone who unfortunately won’t benefit when any speed increase.

Dave

I bet most people that have had the free speed increase are either out of contract or its just coming to an end.

In reply to a post by Alucidnation:

I bet most people that have had the free speed increase are either out of contract or its just coming to an end.

No. I renewed for 18 months six months ago by accepting the offer of a lower monthly cost so have around a year to run. Yesterday I received the "boost" letter increasing my BT cloud storage. Storage I don't need and won't be using having around 100TB of local NAS storage.

I wasn’t even 6 months into a 12 month contract.

Dave

Fair do's.

Totally out of character for BT (for eg) to be so 'generous'!

I think there is a case for people on Infinity 2 to complain or bring it to Ofcom's attention.

Infinity 2 people are being ripped off by probably around £10. I don't use the cloud storage, and even then, who pays £10 for that much extra cloud storage. That's not even competative either.

For those people who recently re-contracted on Infinity 2 I think there could be a case that BT entered the contract with deception, as they must have known of the incoming speed boost to Infinity 1.

The suggestion by some that Infinity 2 people will get transferred to G.fast is I think wishful thinking. Also its not practical for the vast majority of people as we won't have access to G.fast.

I wonder what will happen when G.fast comes out commercially. Will we see a price list for Infinity 1, Infinity 2, G.fast and the FTTP technologies?

This currently is daylight robbery by BT.

I don't think BT are finished with Infinity 2 just yet. The Infinity 1 upgrades aren't due to finish until the end of November.

It looks like BT are doing some testing as shown on the screenshot (notice anything?)

https://imgur.com/a/j2klA

And BT are still selling an Infinity package at 55Mbps. Also it appears not all Infinity 1 users are getting offered the upgrade. BT may just being doing a nice thing for their existing customers but not fundamentally changing the package offerings - we have to wait and see.

However - for Infinity 2 the "free boost" to more storage actually does now just mirror what is included with Infinity 2 for new customers - it isn't a bonus for existing customers at all just moving them on to the current package specification.

In reply to a post by ian72:

Also it appears not all Infinity 1 users are getting offered the upgrade.

As said in my previous comment "BT haven't finished upgrading Infinity 1 customers and hope to by the end of November"

Therefore I guess those Infinity 1 customers who don't get offered the upgrade by the end of November will only be the ones that their line can't achieve the higher speed.

That is a possible guess - it could also be that they aren't planning on upgrading all customers and that remaining customers would move over to the "BT Infinity" package that is still up to 55Mb/s. Only BT seem to have any clue as to what this round of "boosts" is all about or what the ultimate goal is - the rest of us can only guess and only time will tell as to which guesses are correct.

One thing I am pretty sure of is my Infinity 2 is not going to be upgraded to G.Fast in the near future so barring the cloud storage there is no benefit to me to being on it if everyone else gets 80/20 anyway (especially as I get 44/14 and the only reason I have stayed on Infinity 2 is because in the last round of upgrades they offered a good discount).

In reply to a post by ian72:

One thing I am pretty sure of is my Infinity 2 is not going to be upgraded to G.Fast in the near future
(especially as I get 44/14 and the only reason I have stayed on Infinity 2 is because in the last round of upgrades they offered a good discount).

Well I can guarantee without guessing that you won't be upgraded to G.fast because you currently only get 44mb. The current G.fast system that BT will be rolling out will not work effectively enough to give you a speed boost, if anything it would give you a worse speed.

The only hope you've got of getting G.fast in the future is if BT installs G.fast to the distribution nodes instead of a cabinet pod.

I did state "in the near future". Not only is my line too long to benefit but I am not in an area that is currently getting G.Fast anyway - and there will be a good number of Infinity 2 customers in the same boat.

I think there is a case for people on Infinity 2 to complain or bring it to Ofcom's attention.

Whilst on the face of it it seems unfair I can see absolutely no grounds for any form of complaint since Infinity 2 customers are paying the amount that they contracted to pay. That some users are paying less for the same or more is no different to what occurs in many different fields including those who take up initial money off offers from a myriad of ISPs.

In reply to a post by ian72:

I did state "in the near future". Not only is my line too long to benefit but I am not in an area that is currently getting G.Fast anyway - and there will be a good number of Infinity 2 customers in the same boat.

So why have you not downgraded to Infinity 1 before now?

Quite possibly because of the higher upload speed of Infinity 2. One of my daughters is on 2 rather than 1 for that reason.

“Best Effort Test” is that new?...been a while since I’ve done a BTW further diagnostics
* edited - Just noticed upstream IP profile 30! Should that not be 20...80/20 sync?

Dave

Edited by GorillaWheels (Thu 26-Oct-17 18:07:50)

In reply to a post by GorillaWheels:

“Best Effort Test” is that new?...been a while since I’ve done a BTW further diagnostics
* edited - Just noticed upstream IP profile 30! Should that not be 20...80/20 sync?

Dave

That test has been there for a long time.

It looks like BT might give Infinity 2 a boost with a 30mb upload instead of 20. It would certainly make sense as G.fast is coming soon. Those who want 30mb upload, but want more download would go fo G.fast

In reply to a post by falko89:

I thought I got the email about the speed increase.

we've got a little surprise just for you – a free boost on us. There's no need to do anything, and no charges. Simply open your boost below to find out what you've got.

I open it up to find BT cloud has boosted. Great, thanks, I dont even use BT cloud.

I had the same email - and my response was the same.

In reply to a post by michaelh:

In reply to a post by falko89:

I thought I got the email about the speed increase.

we've got a little surprise just for you – a free boost on us. There's no need to do anything, and no charges. Simply open your boost below to find out what you've got.

I open it up to find BT cloud has boosted. Great, thanks, I dont even use BT cloud.

I had the same email - and my response was the same.

Ha ha, Does anyone even use it?

The people with Infinity 1 with the speed boost now get the same upload speed as Infinity 2.

If I sold you a service for £30 with 80/20 speeds, and then tomorrow I sold Billybob down the road the same service for £20, and you wasn't made aware that there was a £20 service for the same speeds you'd be getting, I'd say thats a deceptive practice.

The law is based on the case law and the outlook of what is reasonable to the common person. In the example that would be a deceptive practice if it could be proven that BT knew of the price change while they were contracting you at a higher price and didn't inform you.

I would hope that BT will either reduce the price of Infinity 2 to match Infinity 1 prices, or scrap the labels of Infinity 1 and 2 and set a new price which lands in between both prices that would be charged to all new customers.

Though I'd still be paying slightly over the odds I can see there would be a genuine attempt to bring parity.

I think the problem lies with how long BT are taking to adjust the Infinity packages and is causing upset.

Though I do think in the end it will be Infinity 1 customers who will loose out and not Infinity 2 customers.

Lets say an Infinity 1 customer is only get 30mb, but is paying the same as someone who is getting 80mb. Don't you think the customer who is getting only 30mb might feel angry?

I feel very lucky to get full speed on Infinity 2

Edited by robertcrowther (Thu 26-Oct-17 22:22:06)

It appears that you may have been living on a desert island for the last century and missed out on 20th and 21st century marketing.

You've got an axe to grind and I agree that some of us are losers but BT has done nothing wrong, and as for Ofcom being interested it would appear that you have a misconception as to its role and purpose.

For myself I entered into a contract with BT for a specific product at a specific price. I have that same product today, albeit with an increased and unused cloud allowance, and am paying the price I contracted for. Others approaching BT at the same time as I re-contracted (I was in the middle of a 12 month contract) are no doubt paying less than I am, since they probably received a reward card worth between £100 and £150 whilst I received nothing.

In reply to a post by robertcrowther:

It looks like BT might give Infinity 2 a boost with a 30mb upload instead of 20. It would certainly make sense as G.fast is coming soon. Those who want 30mb upload, but want more download would go fo G.fast

BT Retail can't offer 30MB upload on FTTC as Openreach/BT Wholesale don't offer it.

I suspect that the checker is showing 30MB profiles as BT Wholesale iron out the bugs in their new g.fast systems.

tbh even if such an upload speed did exist on FTTC I suspect the % of customers who could get more than 20MB would be quite small.

In reply to a post by robertcrowther:

I think the problem lies with how long BT are taking to adjust the Infinity packages and is causing upset.

Yes, I agree. Though I don't think BT Retail are in control of who gets upgraded when as they are putting the majority of the orders through in bulk taking advantage of a special offer by their suppliers..

I haven't even had any emails from BT about any free boosts on my Infinity 1 line - though my line would support more than 55MB - and neither has it yet been upgraded.

I answered that in this post. Plus downgrading generally results in an extension to contract and I may not want to do that at the moment.

In reply to a post by ian72:

I answered that in this post. Plus downgrading generally results in an extension to contract and I may not want to do that at the moment.

That makes no sense at all. The post you have linked says that you re-contracted to get a discount and that's the only reason you stayed on Infinity 2.

This post you say that you are staying on Infinity 2 because you don't want to re-contract.

Which is it? If it's purely down to money, then just think how much money you could have saved if you had downgraded to Infinity 1 and got a discount because you were not able to achieve the speeds promised by Infinity 2.

It may be time to just stick your hand up and say "Oppps, I made a mistake, but it's not too late to fix it."

Ofcom answer would simply be - there is competition in the market so consumers are able to switch once outside their minimum term

My answer - do people realise that you can get up to 76 Mbps packages elsewhere for less than BT Infinity 1?

I recontracted 6 months ago with a discount that bought the price below what BT current charge for Infinity for new customers and still get the slightly higher upload. If I had switched to Infinity it would most likely have been at full price as I doubt BT would have given very much of a discount.

Circumstances change - I have no plans to recontract when the contract is up as it is quite possible I will not be at the house and won't want to do a house move. At the current price I pay Infinity 2 is fine - however, at full price it is an expensive product for what I currently need but if I resign a contract when the current one is up then I may have to terminate the contract part way through which would have it's own penalty.

I am fine with my past decisions but the next time will be a different situation and therefore probably a different decision. It is difficult to go through every circumstance on a forum so telling me I should admit I got it wrong is a leap to make when you don't (and won't) have all the information.

I have known people who went with Infinity 2 only to find that they were unable to get anywhere close to Infinity 2 speeds (like your self) who were then offered 6 months free Infinity 1 for downgrading.

People sometimes are too afraid of cancelation charges, they are often not as much as people think.

I've had infinity 2 for about 3 or 4 years so I doubt I would get 6 months free now. Signed up to it initially because Infinity 1 was limited to 40Mb, because my upload is greater than 10Mb (and I was uploading a fair bit of photos) and because I was back then using the cloud storage (which I don't anymore). It made sense at the time - as I say, circumstances change and at this point I am not going to start another contract but will wait and see what BT do with the packages over the next 6 months and whether at that point I would take a risk at recontracting.

Yes I agree, circumstances do change. But you should change with them, not just pay for something that you don't use anymore

Even though I am for a while longer paying less for it than I would with Infinity?

I have explained as much as I plan to - you may disagree with my decisions but they fit with my current situation - you seem just to want to argue that somehow I am doing something wrong.

In reply to a post by ian72:

Even though I am for a while longer paying less for it than I would with Infinity?

I think that's pure guess work on your part, but if you're happy then that's all that matters at the end of the day.

I'm not sure about living on a desert island or not. But marketing hasnt changed at all. I fully understand marketing and why BT have done this. Rule number 1 of marketing, if you can get away with charging people a high price then do it.

In my post I said my point and also at the end give a constructive suggestion. For the record I'm not in a contract with BT. I'm just waiting to see what they are going to do before I make my move. The point of the post was to put the case for how most people on Infinity 2 are paying around £10 more for their connection than someone whos paying Infinity 1 for the same service.

I think the "You've got an axe to grind" comment was beneath you.

I think the "You've got an axe to grind" comment was beneath you.

You do seem to be grinding it pretty fine with your refusal to accept reality.

Let's forget about broadband, take electricity supply. I can guarantee that for virtually all suppliers there will be customers paying dissimilar prices for exactly the same product and I'm not including here those with pre-payment meters. Are you going to complain about this to Ofgen? Deals and prices vary for virtually all services, water and sewerage perhaps being an exception. It's a fact of life, Grab what you can when you can. In my case I was only too happy to re-contract with BT at a reduced price six months ago when midway through a contract. Other than for not having a fixed IP address I'm happy to continue with BT. Unlike possibly others, I continue to receive an excellent service although admit to never having had a need to deal with customer support.

I am acknowledging the reality of what is happening. But my opinion is still that it doesnt make it right, even though from what you and others have said it is legal.

I have had good service from BT over the years, and I don't mind paying for the service. At some point I will attempt to re-contract with them. I'm just waiting to see if they alter any prices in the future because I dont want to get a good deal only for a few months later they might decide to combine Infinity 1 and 2 at an even lower price.

I've had an overall good customer service from BT. I'd rank it second only behind Be.

I agree, it doesn't seem "fair", and may well come back to bite BT.

So you were a former BE customer, as was I. I did have some dealings with the Bulgarians due to what turned out to be a faulty port and they were excellent and appeared to be technically proficient. Fortunately I have yet to deal with BT's support and admit that if/when I do I would prefer to have to deal with our eastern European neighbours rather than others more distant.

I think we need to now sit back and see what if anything BT has in store for its Infinity 2 customers. I for one neither need nor want more cloud storage which will continue to be unused.

Hi All,

I’m away with work at the moment but my girlfriend complained the internet had been acting up. I VPN’d into the HomeHub and can see my sync for download has dropped but it looks like Iliad has increased? Can’t say I remember what it was before but I had assumed under 10 given infinity 1.

If I run the speed tester through the BT site I get 49 down and 15 up. Does the jumb in upload show it’s been lifted? If so any reason it would upset my download? Was previously maxing out and now it’s worse.

Speedtest

Thanks

Edited by brandscill (Sun 29-Oct-17 08:20:21)

Well if the upload speed is now 15 I'd say BT have done the speed upgrade to 80/20 sync, but I don't understand why your download would go down? That seems odd. From what I've read on here I'd suggest turning the router off for at least half an hour, then restarting see if that improve your download speed, just a suggestion.

Dave

Signal to noise ratio keeps jumping up and I keep losing connection as well. Will ask somebody who is home to move to test socket later and have a look then.

Your banner says SSE 80/20. Does this need updating to BT Infinity 1? Or is it your girlfriends broadband that has the issue?

Dave

Very strange. Swear I changed that this morning.

No it’s mine, it’s just wrong. I’ll fix the banner again later.

Turns out I changed my profile and not the signature

Me too. I am on bt infinity 1. I have checked on MY BT and am still on infinity 1. I had not done a speed test for some time so was surprised on saturday evening when a speed test showed download speed in the low seventies and upload of 12 which is what I would expect if i was on infinity 2. Have done several tests since and all achieved infinity2 speeds. Last evening I noticed that the blue broadband light on the home hub 3 was not alight, however everything was working normally. Today still no broadband light. I did a hub reset, still no broadband light, I did a speed test immediately afterwards which gave DL 76 Up 16. Very strange, it appears that I have no connection, but that is giving infinity 2 speeds.

Perhaps the blue LED has broken?

Since posting blue light now alight . still getting infinity 2 speeds.

Could it be that the circuitry to drive that LED, can not recognise BB VDSL signals at speeds significantly above the contracted Infinity 1 range?

I wonder if any others have noted similar with their corresponding LEDs.

Could be just a code bug - can't believe it is to do with higher speeds than Infinity 1 is expecting as the router is designed to handle 80/20 and beyond.

3 1/2 days ago it did another resync, the attenuation dropped by .2 to 17.8 and I’ve got about 1 additional Mbps down and and maybe 1/2 Mbps up. Now 57 Down 16.5 Up.

Tried chasing up the "free speed bump" today via web chat/help, as it has not been applied to my line yet (infinity1)

Only to be told that I could get it but needed to talk to retentions to get it! ?.

Not had the BT emails for the speed bump or line price increase.

Are there still a lot of people who have not had the speed bump yet when their connection can support a higher speed ?.

In reply to a post by toe:

Tried chasing up the "free speed bump" today via web chat/help, as it has not been applied to my line yet (infinity1)

Only to be told that I could get it but needed to talk to retentions to get it! ?.

Not had the BT emails for the speed bump or line price increase.

Are there still a lot of people who have not had the speed bump yet when their connection can support a higher speed ?.

I believe that the speed bumps won't be finished until the end of November, but would not be surprised if BT aren't behind on their schedule

And we know they are still selling as up to 55Mbps so presumably not all customers will get the speed increase - it may be there is some special criteria for who will get it and maybe not all existing customers will get a "boost".

Also been chasing this for a line that's still on the 55Mbps profile, cab is at the end of the street and attainable is 98 down, but when I chased it with BT they said the upgrade process is running until the end of November... Not holding my breath.

Mark, have you had any of the emails from BT, speed bump/price increase ?.

Are you still in the contract period or out of it, I'm still in contract for another 6 months, have had none of the emails.

Cheers

In reply to a post by toe:

Mark, have you had any of the emails from BT, speed bump/price increase ?.

Are you still in the contract period or out of it, I'm still in contract for another 6 months, have had none of the emails.

Cheers

You won't get any emails until it's your turn to have the speed bump

In reply to a post by ian72:

And we know they are still selling as up to 55Mbps so presumably not all customers will get the speed increase - it may be there is some special criteria for who will get it and maybe not all existing customers will get a "boost".

Not sure how they will get away with that if that is the case. (special criteria)
Due to the info posted on their own website.

http://bt.custhelp.com/app/answers/detail/a_id/56165...

Robert, even the price increase email ?

I think many people are missing the "We'll automatically upgrade customers whose lines can support the new speed" that is in your link and was in the original announcement as well.

There's a fair bet that anyone with a minimum connection speed estimate below some figure they haven't divulged won't get it.

Even looking at the highest estimate, I don't see them upgrading someone with a 57Mbps estimate for example. And almost certainly anyone sync'ing below 55Mbps won't get it. There would be no point.

I've always had price increase emails one month prior to the actual increase

In reply to a post by toe:

Mark, have you had any of the emails from BT, speed bump/price increase ?.

Are you still in the contract period or out of it, I'm still in contract for another 6 months, have had none of the emails.

Cheers

No email, but BT CS have confirmed the line is eligible and *should* be included in the free upgrade although they can't confirm...

Out of contract period so if it's not done by the end of Nov I'll be calling up!

Also, line is estimated at 80/20 which the actual line stats agree with.

In reply to a post by RobertoS:

I think many people are missing the "We'll automatically upgrade customers whose lines can support the new speed" that is in your link and was in the original announcement as well.

There's a fair bet that anyone with a minimum connection speed estimate below some figure they haven't divulged won't get it.

Even looking at the highest estimate, I don't see them upgrading someone with a 57Mbps estimate for example. And almost certainly anyone sync'ing below 55Mbps won't get it. There would be no point.

To be honest I see this as an utter shambles from them, all they seem to have managed to do is upset a good part of their customer base.

Infinity2 guys now paying more for the same service as infiny1 guys.
Infinity1 people have no idea if/when or if they will get the upgrade.

My line as far as BT go, on a good clean A range is a max of 49Mb

Yet my attainable shown in the router is 72500 with a rate of 54997

https://i.imgur.com/cP7JvPQl.jpg

I was a happy BT customer before all this..

As of now, letter of price increase= off to Vodafone80/20 @ £25 a month including rental.



Edit to add router stats!.

https://i.imgur.com/eZI3Uqeh.jpg

Edited by toe (Tue 14-Nov-17 15:31:31)

Hadn't seen that before. Does suggest all Infinity 1 users who can support higher speeds would get it. Interesting that not everyone has received the email but maybe that is just because it is a phased rollout that is still in progress.

I renewed my contract yesterday and was told I would not get the speed increase, even though my line will support 65 meg. They then told me my line was running as fast as it could, so not sure where the other 10 meg has gone since I left SSE? That said. the 53 meg I am running at now suits me

All depends on what the wholesale estimates are, which can sometimes be below what people actually get.

Hmmm! does this make it official ?, had this forwarded to me from a mate.

when he followed the link. "keep your current broadband for the same price you pay today" !.


offer link

Very sneaky checkbox to Hook you in for another 18 months! and the price.

How big do the words 18 month contract need to be?

Given others are pushing same speed at £25/m currently still a tough sell

I'm on Infinity 2 and out of contract and I still got the extra cloud storage email they are giving to Infinity 2 people. So even if out of contract you still should be treated like your in contract it seems.

I have had an e-mail reporting price increases for January and offering faster Wi-Fi if I renew the contract and am sent a new, free, BT Hub. Of more concern to me is that my BT Infinity 1 download speeds have become much more variable after recent work by BT Openreach to rectify an intermittent, and then total, failure of my landline telephone service (broadband service continued during that fault). Whereas I had been getting a little over 30Mbs pretty consistently, it has recently varied from 20 to 40Mbs! Will this be some sort of contention problem or is the BT Infinity 1 service being selectively downgraded if we do not offer to renew the contract (A deterioration of service is not really a good incentive to do so!)?

Contention affects speed test results and not the connection speeds of the modem, so which of those two is varying?

(Think Broadband) Speed test results are varying.

So if the connection speed is holding and tests varying then it may be contention. Contention usually starts to get worse from 5pm onwards and improves after midnight.

(Mr Saffron,) You probably know how to access the Think Broadband speed test results for my recent tests (same username), and it sounds as if it may well be contention. I will have to ask BT when someone rings from them to encourage me to extend the contract.

Another puzzle and food for thought.. Between 8.30pm and 9pm this evening I reran the Think Broadband speed test and went through the pre-check palaver and speed test offered by BT.
Think Broadband reported 26.5 Mbs, while BT reported about 52 Mbs to the BThub and suggested that that could be improved! I am using an Ethernet connection between hub and computer with an intervening Netgear switch.

In reply to a post by bsg017:

Another puzzle and food for thought.. Between 8.30pm and 9pm this evening I reran the Think Broadband speed test and went through the pre-check palaver and speed test offered by BT.
Think Broadband reported 26.5 Mbs, while BT reported about 52 Mbs to the BThub and suggested that that could be improved! I am using an Ethernet connection between hub and computer with an intervening Netgear switch.

What happens when you plug the Ethernet cable directly into the BTHub instead of using the Netgear switch?

If still the same low speeds, try using a different cable.

Edited by robertcrowther (Thu 16-Nov-17 21:18:36)

BT will likely be using servers that are within their network whereas for TBB it has to go full out to the Internet. It is possible that one of BTs interconnects is running oversubscribed and affecting the TBB speed test times.

In reply to a post by RobertoS:

Even looking at the highest estimate, I don't see them upgrading someone with a 57Mbps estimate for example. And almost certainly anyone sync'ing below 55Mbps won't get it. There would be no point.

I was on a 48mbit line which has now jumped to 56.

Are you talking about speed test results? From those figures it looks like it.

The figure I was talking about was the connection speed estimate from the BT Wholesale checker. That should not change, at least in the short term.

Not easy to do as the router and desktop computer that I normally use are on different floors (actually above each other). I could connect my laptop to the router with an Ethernet cable.
I have in fact taken up a BT 'Black Friday' offer to renew my contract for another 12 months and my Thinkbroadband speedtest has gone up to 50Mbs this evening! I am stilll in doubt whether I will get any of the cash 'refunds' which I think were on offer and have not yet tried to repeat the BT speedtest.

The reward cards are only for new customers and not existing customers renewing contracts

In reply to a post by RobertoS:

Are you talking about speed test results? From those figures it looks like it.

The figure I was talking about was the connection speed estimate from the BT Wholesale checker. That should not change, at least in the short term.

No, I am talking about the connection speed.

The line has always been capable of more than what Infinity 1 was originally capable of, but not much more so I never went for Infinity 2.
Now i've got the max the line would have delivered in both directions without paying for the jump to Infinity 2.

I had a similar email from BT about a year ago saying I'd get a free speed increase. I got a small boost then. Now i've just got a bit more.