Poor speed

I had a problem with a very crackly line which turned out to be dodgy internal wiring (we think); removed unused extension socket wiring and crackling ceased. But now my speed has gone from 34mb to 2mb download on Infinity1.

Could this be a dodgy face plate. Quiet Line test is silent. I have a solid DSL signal on my hub; feeding a HH4. Don't want to disconnect HUb too many more times, done a few already.

Any advice please?

https://www.thinkbroadband.com/speedtest/15068772903...

Edited by athegn (Sun 01-Oct-17 18:18:08)

Does your landline telephone work from the same socket as the broadband? (Using the phone socket of a filtered faceplate or dangly filter, whichever is the case).

You have the symptom of one wire of the pair being disconnected, which results in very low connection speed on broadband and a dead phone. Seeing as you have just been doing things to the wiring you may have disconnected one you shouldn't.

Edit: Oops , it must as you've done a Quiet Line test. But was it from the same socket, and which socket has the broadband - the master or an extension?

Edited by RobertoS (Sun 01-Oct-17 18:18:43)

Uses filtered faceplate. Master; extension was always that never broadband; not in circuit now.

Edited by athegn (Sun 01-Oct-17 18:26:49)

The Broadband socket is the type with the broadband Hub (HH4 plugged into this HUB) plugged into the top socket and the phone into the lower socket.

What is the IP Profile of your line?

How do I find my IP Profile?

The Home Hub should show you the connection speed in its settings, that is first port of call

Visit BT Wholesale Broadband Performance Test pop your telephone number in and run the test. Once the initial test completes you will see an option at the bottom of the screen for 'Further Diagnostics' click this to run the full test. Once the result is displayed, there is the IP profile

Or go here https://windows.mouselike.org/be/index.asp?DoAction=... and put your phone number in. The test will run and display your IP Profile

In reply to a post by MrSaffron:

The Home Hub should show you the connection speed in its settings, that is first port of call

It doesn't as he is using a modem

IP profile download 5.3 Mbps
IP Profile upload 10 Mbps

However one thing I did not do is to reboot Hub as I think continual disconnections will keep my speeds low?

Have you rebooted the HH4?

Yes earlier today when broadband dropped out; been up now for over 10 hours. Also rebooted Hub (router) at same time.

Would a reboot of that help?

It may do. It wouldn't hurt.

In reply to a post by athegn:

Yes earlier today when broadband dropped out; been up now for over 10 hours. Also rebooted Hub (router) at same time.

As I understand it, you have a modem connected to the phone line and a Home Hub 4 connected to the modem.

Please confirm that is the case.

If so, call the modem a "modem" and call the Home Hub 4 a "Hub"

Edited by deleted (Sun 01-Oct-17 20:02:35)

As I understand it, you have a modem connected to the phone line and a Home Hub 4 connected to the modem.

Yes; will use your terminology.

Rebooting HH4 now.

Left modem alone (I take it that if I do that the exchange will not see another disconnection?) but rebooted HH4; still low:-

https://www.thinkbroadband.com/speedtest/15068851542...

You either need to be patient or to book an engineer to troubleshoot your connection and reset your DLM.

How long should I be patient?

Would booking an engineer cost £130 if dodgy face plate found?

Can DLM be reset with an online chat to BT?

Does DLM changes involve resetting my IP Profile?

1. Weeks

2. The charge is if the fault is found with your own equipment

3. Maybe, maybe not

4. Yeah, that's what I meant.

Okay so access the stats in what ever is the hub (though if a locked down ECI or HG612 modem obviously not possible)

To see if dodgy faceplate, remove face plate and use a micro-filter to connect the modem to the test socket and check what speed it says you are connected at.

What modem is it?

Removed face plate, put ADSL filter in test socket then waited for reboot and got:_

https://www.thinkbroadband.com/speedtest/15068872733...

modem model EchoLife HG612

Edited by athegn (Sun 01-Oct-17 20:54:56)

Looking at the bits I have acquired I have found an ADSL Adaptor that looks similar to the one fitted;

The one fitted is:-

https://www.google.co.uk/imgres?imgurl=https%3A%2F%2...

This is the another one I have;-

https://www.google.co.uk/url?sa=i&rct=j&q=&esrc=s&so...

The connections seems the same; sockets now side by side. Would it do any harm to put this in place of the suspect face plate?

Edited by athegn (Sun 01-Oct-17 21:16:44)

This is the back of this new plate:-

https://www.google.co.uk/url?sa=i&rct=j&q=&esrc=s&so...

scroll to images; mine also says V 1.0 and has blue plug at back.

If it fits and it works then it should be fine, but what's wrong with using the ADSL filter in the test socket?

Looks neater and ADSL filter not mine! Has to be returned.

In reply to a post by athegn:

Left modem alone (I take it that if I do that the exchange will not see another disconnection?) but rebooted HH4; still low:-

https://www.thinkbroadband.com/speedtest/15068851542...

If your IP Profile is low, as it was, then that will only be changed by disconnecting/reconnecting, or rebooting, the modem.

When you have a socket >> modem >> router the router has nothing whatsoever to do with the connection speed. The connection speed is used by BT Wholesale to calculate the IP Profile.

As shown in effect in this post. Though even then the speed is dire, it is a lot better than before.

If the other faceplate gives the same improved 11 Mbps then yes its fine, until you try it no one will know.

With the test socket giving a better result suggests either a dirty contact on faceplate (this does happen) or a fault with it, and the DLM should over a period of weeks relent to some extent.

Thanks everybody.

I have now put the new face plate on and got:-

https://www.thinkbroadband.com/speedtest/15068911298...

I will now leave it for tonight and see what happens over the next few days..

Will report back; hope training does not take weeks!!!

Yesterday had problems with the phone, broadband solid connection if still only 11mb.

For some reason the new face plate will not now operate the phone; it did to start with.

Now any phone, wired or wireless, refuses to work on this face plate. Back to ADSL filter.

Went to Maplin but they only sell a similar plate to the new one I have:-

https://www.maplin.co.uk/p/kauden-telephone-and-vdsl...

reluctant to buy this as don't know whether or not it will operate phone.

The original BT face plate does not require any wiring if no extension required, my situation.

Why would the side by side socket face plate cease to operate phone?

Any advice

If you remove the faceplate and plug the phone into the test socket (that the faceplate was plugged into), does the phone work then?

Edited by RobertoS (Tue 03-Oct-17 12:58:53)

Yes in fact phone, wired or wireless, eorks when plugged into ADSL filter plugged into test socket or just into test socket.

Edited by athegn (Tue 03-Oct-17 13:41:57)

What's the broadband speed with that setup?

Still around 11mb

Out of desperation plugged the original face plate back in. Working phone, wired and wireless, rebooted HH4 now:-

https://www.thinkbroadband.com/speedtest/15070506574...

???

Not massively different, the DLM if it has ramped the download speed back to avoid high numbers of errors will take some weeks to recover.

If everything is back together and phone working then leave well alone now.

Maybe a slightly loose wire, or a dirty connector but for DLM to give back some speed it needs to see that things look better consistently.

On holiday next week so it will be left alone.

Returned from holiday and no change:-

https://www.thinkbroadband.com/speedtest/15080839008...

tried to get IP Profile but must have done something wrong because got this message:-

"Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information."

Test Result:_

1. Best Effort Test:

Download Speed : 12.42 Mbps

2. Upstream Test:

Upload Speed : 5.75 Mbps


Have rerun test but got same message?

"mouselike" gave this messsage:-

"Looks like BT refused to test, possibly because a speed test or BRAS check has been run recently which prevents this tool from working. Try again in a few hours.
Debug: Test already run recently"

Maybe try later this evening?

But looks like I ain't going to get much improvement soon; Virgin maybe sooner rather than later!

Any advice please?

Current IP Profile is:-

The current Downstream BRAS rate is: 12.66 Mbps
The current Upstream BRAS rate is: 10 Mbps

Last night I had a disconnect; BT not me as both modem and hub stayed on.

However since then getting these readings:-

https://www.thinkbroadband.com/speedtest/15083532391...

Almost back to normal.

Oh dear

This morning:-

https://www.thinkbroadband.com/speedtest/15083991521...

At this time:-

https://www.thinkbroadband.com/speedtest/15084980874...

But 2 drop outs earlier today with very low and medium speeds.

Quiet line test crackly when low and/or drop outs.

Now taken out contract with Virgin.