FTTP availability

Hi, spoke to an OR engineer last week and was told they have done all the testing and FTTP is available at our address, check OR website today and it said is accepting ultrafast order. However, when I check with BT or use thinkbroadband package search, it seems like only ADSL is avaliable. When checking with samknow, if I only input the postcode, it says FTTP available, if I input the phone number as well, it says only ADSL available. I am currently with SKY and do not have a BT landline number, will that affect the result?

The results of various checkers seem to be quite flakey to start with.

I doubt using your number will work as Sky do not offer service over the Openreach FTTP network.

Best advice would be to try again in a few days using your postcode.

Our system is reliant on us seeing the FTTP is available, hence its independence when tracking coverage, rather than a feed from Openreach, so if we've not spotted you then feel to free email

Sky telephone numbers are LLU based, so no accurate location information is available to BT Wholesale or Openreach as that is under the control of Sky, which explains address working and phone not.

Thanks MrSaffron, email postcode and address to you. Thanks a lot for your help.

Hi Andrew, thanks a lot for your help over email.
It seems like thinkbroadband provider search come back as fttp enable now, however, when I try to order it again today through the link provided, All provider still stated only ADSL is available. Is that mean there are still problem with BT wholesale database?

Who are you trying to order with?

I tried BT and Cerberus today.
The gentleman who I spoke over the phone from BT business said according to their system, it's seem like nothing is available in the next 3 months and told me to go check the dslchecker myself.

When you go here https://www.homeandbusiness.openreach.co.uk/fibre-br... and enter your address, does it show "Great news, you can order a Fibre to the Premises service today."?

yes

So a mismatch maybe between address and phone number look ups sounds most likely and something that providers have just as much power as I do in terms of prodding Openreach to get fixed

That's weird as it's the same database that's provided to BT Wholesale (and ISPs) for their availability checkers.

If you put in your address here http://www.dslchecker.bt.com/adsl/ADSLChecker.address does it show FTTP?

I believe the latest BT Wholesale checker even has planned FTTP and FTTP waiters now.

BT said the phone number and address match but doesn't know why it show fttp available on Openreach website. Gentleman from Openreach Twitter me say fttp is definitely available and told me to go back to BT.

After 5 minutes on the phone with BT business, the guy try to sell me something else.

No, when I put detail on the DSL checker, it only show ADSL is available.

So far Openreach website say yes, thinkbroadband say yes, samknow say yes. BT wholesale say no.

SamKnows only shows if there is FTTP at exchange level, not address level.

Could you PM me your postcode?

If it looks like a mismatch and providers are not playing ball, then the usual email me and will prod Openreach to push an update through from their end.

Changes don't always seem to propagate well.

Thanks Andrew. I think you have sent my details to Openreach last week. Finger cross it will get fixed soon.

DM

Just had reply from last weeks, and yes fixed in Openreach, so now prodding to get the BT Wholesale side fixed

Thanks a lot Andrew.

Thanks a lot Andrew. Just try to order on BT website but keep getting error saying cannot process order.
Call BT and get transfer to easy assist team it's done. Installation on 15 DEC.

One more thing I would like to ask is do we need to inform SKY when transferring ADSL to FTTP, the first BT sales woman I spoke to say no but the guy from the easy assist team say we have to inform SKY.

If you have phone and broadband from Sky and the FTTP order with BT is for both phone and broadband then it should be that the move of the phone service to BT will trigger the migration process and Sky LLU will stop working once the copper phone line is moved across.

You should get a sorry you are moving provider letter for the phone service at least from Sky

Thanks, looking forward to that letter.

I would add even if the phone move does not stop things, having the ADSL continue to work for a short while will help avoid a gap if the FTTP does not go live when expected.

In reply to a post by MrSaffron:

I would add even if the phone move does not stop things, having the ADSL continue to work for a short while will help avoid a gap if the FTTP does not go live when expected.

Until BT take over the phone line and then you'll be left with no internet. Unless your FTTP goes live when you've been told it will.

Hope everything goes as planned

Got a text message from BT saying they have cancel the appointment on the 15 Dec, no further appointment booked until they have completed the survey.

Got a call from BT last week saying installation on 15DEC will go ahead. However, got a call from BT just now saying tomorrow appointment is cancelled because some survey needed to be done. No further appointment can be made.
I spoke to an Openreach engineer last Tuesday who did the survey outside my house told me all survey has been done and only 1 appointment is needed to get connected.
Don't know who is telling the truth now.
One more problem is SKY say they received a transfer of service request to BT on the 15DEC, BT never inform then to cancel the transfer tomorrow. Spoke to SKY just now, the gentleman over the phone say he will put a stop on the transfer but maybe is too late. They usually need 48 hours in advance to do such thing. So We are likely to have no internet and phone for quite some time.
Very disappointed with BT so far, why do they have to leave everything in the last minute,

Edited by cobra7512 (Thu 14-Dec-17 19:40:21)

I'm not sure what the exact issue was, but I've received a message from Openreach that you should not be able to order and have FTTP installed.

In reply to a post by AndyHCZ:

I'm not sure what the exact issue was, but I've received a message from Openreach that you should not be able to order and have FTTP installed.

Should that say "now"?

Sorry, bad typo - yes, should say now.

Hi Andy, that post was back in DEC. We have our fttp installed after 5 cancelled appointment.

It is one of those fun simple typos that results in the opposite meaning but given the rest of the sentence I suspected it was a typo

.... and the time warp thing, does it explain that ?

Technically it would appear the post was correct. Pretty quick from OpenReach to be honest to inform someone as quickly as 3 months.

In reply to a post by cobra7512:

Hi Andy, that post was back in DEC. We have our fttp installed after 5 cancelled appointment.

We are (well, my neighbours who signed up with BT) having the same thing. First booked for an �upgrade� from ADSL to fibre (FTTP) and got an appointment date. Then got cancelled the day later, because of a survey. (This only happened in the last three days). So waiting for survey.

Could you share when did you �finally� got connected? And did you have to �order� again etc?

The engineer who install the ONT told us the delay has nothing to do with survey. The only reason is there are only 3 engineers who are trained to do the indoor installation in our area (south Warwickshire). We get about £150 compensation from BT because of the lost of service during Christmas and New year and those 5 cancelled appointment.