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I don't know if I am posting this in the right place?
I haven't been able to use the BT speed tester for more than two and a half years and I have issues which AOL (my ISP) seem unable to resolve without it.
I could ramble on for pages but here are the hard facts.
1) I have an enabled line speed of 7.5 Mb . I (almost) always have 7.5+ Mb download rate after 1am and before 7am.
2) From 7am til 12 noon throughput decreases to 4-5Mb still more than usable. Throughput then falls by 2 Mb/hour roughly 'til at about 3.30pm my throughput (tested by the TBB speed test tool) starts to crawl along anywhere from 0.1 to 0.3 Mb/hour and stays that way until 1am.
I've lost count of the times I have called into AOL about this as I work and don't really like to have to get up at 3am to be sure of getting my email from google without waiting 5 minutes for a non html version to load.
My neighbours either side are on Virgin and BT Broadband and they do not have a problem running the BT speed test, nor do they have throughput problems that I do. I take my laptop in to their properties and the test completes just fine. Other AOL users in my area are able to use the BT speed test site.
I go through basic tests which are insisted upon by the 1st level support staff which I can do in my sleep before they put me through to the 2nd level team.
Here's what has been happening for all this time with the BT test site.
speedtester.bt.com loads, I enter my phone number, the java invokes and gets as far as "Initialising...In start method 1"
Then for 4 or 5 minutes it sits there whilst it does nothing and the status on the bottom bar says waiting for 217.32.105.42 - it never connects and it never completes. Java doesn't report any activity past the first message.
I get various messages but the most common one now is The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.
AOL keep putting in fault reports to BT. Nothing ever happens and BT tell AOL my line is fine (I already knew it was nothing to do with the line and I stress this always). The fault gets closed without so much as a kiss my cheeks in the way of reparation or contact to me from BT or AOL.
BT won't accept there is a problem without a speed test which shows the IP profile being produced, so I go round and around in this loop and it's more than just a bit frustrating.
My exhange is not fully LLU, my postcode is SA72.
So here I am stuck with superfast broadband overnight and snails pace when I want to use it after work. AOL can't do anything about it without the BT speed test.
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Would you prefer to stay with AOL?
I ask because after two and a half years, that's quite a time to be getting messed around by a problem which doesn't seem to be line related.
Having said that, if there's no line problem (as far as you know), then there's no need to use the BT speedtester as such. Use another. You can use TBB's speedtester to gather screenshots or URL's of speeds available, use the ping tool to monitor the latency of the line through a given day etc.
If the line can manage 7 Meg at night, but not through the day, it's either contention, or throttling. Do your neighbours on AOL have slow speeds at all? Does your broadband line seem weather sensitive?
FWIW I stopped using the BT speedtester more than five years ago. iirc it required that you changed the login details on the router so that you bypassed your ISP. I always did what was asked, and never got a connection. Never worked out why, but just moaned a fair bit to my ISP about it, and eventually they accepted that the BT speedtest was not an option. Not sure if that's how the thing works now though. Get any old speedtests, as long as your setup and test method is consistent, there's no problem.
If AOL insist on BT tests, tell them why etc, and explain that you can get 7 Meg, so it can't be a throughput issue/line issue, so it must be AOL.
Lastly, right after you complete a speedtest, take a note of your router/modem line stats (Up and down SNR and attenuation) and pings to the speedtest site. If there's a line problem, it will show up.
~~~~~~~~~~
© Camieabz 2002-2011 - All rights and lefts reserved.
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My exhange is not fully LLU, my postcode is SA72.
is it LLU at all ? Look up the exchange at http://www.samknows.com/broadband/exchange_search
Phil
MaxDSL - goes as fast as it can and doesn't read the line checker first.
MaxDSL diagnostics
Are your kids pirates ? Limewire, Bearshare, Kazaa, BitTorrent, eMule are all tools of the trade.
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Register (or login) on our website and you will not see this ad.
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no not unbundled - apart from IP services available from suppliers other than BT
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I dont think you even bothered to read the post.
It's not a case of not wanting to use the BT speed test site - it's the fact I cannot.
Only when I can manage this small and properly expected tool to be available to me will I be able to prove this -
http://www.thinkbroadband.com/speedtest/button/12973...
0.4 mb isn't so bad. I could live with it. But this is exceptional and not the norm.
BT will NOT accept there is a ANY problem without the BT speed test (which contains the IP profile)
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I dont think you even bothered to read the post. On the contrary, the person to whom you so summarily give the brush-off will have read it, and is asking for information you could have easily supplied about your exchange. More easily than your actual reply.
He happens to be one of the most experienced and helpful people here. If he explained his reasons every time he asked a relative tyro particular questions they wouldn't have a clue what he was on about. In fact the post could be so long and complicated they would probably give up after the first couple of paragraphs.
Off the top of my head I can think of two reasons he needs to know, nothing to do with LLU. There could easily be others of which I am unaware.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
Edited by RobertoS (Thu 10-Feb-11 20:46:36)
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If you are confused or irritated by my original post then I apologise for my curt reply.
I will re-iterate so there can be no confusion.
I cannot use the BT speed test site on my broadband connection - I can use it on both sides of my next-doors. I can use it at all of my friends homes locally without exception and irrespective of IP.
The BT speed test has not resolved or completed for two and a half years, ever, despite daily tests at various times of the day and night.
The BT speed test needs to be completed in order that BT can acknowledge there is a problem with my service with AOL
AOL cannot submit or resolve the problem without the results being harvested from the BT speed test site which is precluded from my line and service with AOL.
There had been a response about my exchange and the LLU status.
The question and facts are that I am unable to use the BT speed test site to prove I have a problem with throughput and that from (c) 3pm until (c) 1am my throughput is devastatingly low.
Overnight and until 7 am it is exceptionally fast.
I think you may have lost the thread. I know for sure the previous poster had.
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If you are confused or irritated by my original post then I apologise for my curt reply. I am not confused or irritated, as the curt reply was not to me so I had no reason to be. However, you seem to be unable to read, and are "stuck in a loop".
What is confusing is why you came to the forums anyway, other than just to have a rant. You clearly consider yourself to have all the answers.
Except for the solution to the two loops you are in.
Enjoy your AOL misery. I presume you know the frequent corruption of how that is said, and its rather poor reputation before TT takeover and even worse one now.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
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Post deleted by BatBoy
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Pembroke
SA72
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Post deleted by BatBoy
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Jees.
I am sorry but I don't understand what you are saying.
Can you stand back from whatever pill you seem to think about and just listen
I CANNOT USE THE BT SPEED TEST SITE
I HAVE EXCEPTIONAL THROUGHPUT OVERNIGHT
I HAVE ABISMAL THROUGHPUT OF (c) .2 - .3 MB FROM 3PM UNTIL 1AM - it is unusable
If anyone is wondering why I continue to use AOL it's simply this - my father pays for it and is even grumpier than robertos and getting him to do anything for me is impossible.
I am 16 - I have no bank account or credit card. My parents dont talk to eachother.
I need to have access to the internet.
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Which stats ?
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Post deleted by BatBoy
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Post deleted by BatBoy
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Strange that someone else within a 2 mile radius of me cant get the speedtester to work. In my case it hasn't worked in over a year, I did email my reseller about it but got nowhere and I gave up without really bothering.
The whole county is stuck on 20 cn, some local exchanges did have 21cn RFS dates but they were pulled around the time that FTTC roll out started Pembroke didn't even have an RFS date even though its the largest in the county with probably in excess of 9000 lines ( the line count hasn't updated in several years despite a fair bit of building going on locally.
The OP is probably closer to the exchange than me (being in SA72 post code) I'm just below 3Km physical line length (SA71) my current profile is probably around 5500 - it was the last time I looked at my account on my resellers site although my current sync (I just checked) is 6249. Running a recent 2 wire HGV2700 with non BT firmware - even the newer ones can be upgraded if you know where to look for firmware 
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Hi Batboy
OK - maybe I posted it wrong.
Sorry.
Here is the problem.
I cant run the BT speed test to prove I have really bad throughput (speed?) from when I get home til way after I go to bed.
I'ts been like it for 2.5- 3 yrs.
When I phone AOL about it they tell me to take a speed test from BT but I can't run it on my connection it keeps saying stuff like unable to perform the test on that number contact your IP if it persists.
It does so I contact them and then again (for the gazillionth time) that my throughput is really bad from 3pm til 1-2 am
It's like .2 or .3 MB all that time and it never gets any better.
here's some buttons
right now
http://www.thinkbroadband.com/speedtest/button/12973...
historic
http://www.thinkbroadband.com/speedtest/button/12971...
http://www.thinkbroadband.com/speedtest/button/12971...
http://www.thinkbroadband.com/speedtest/button/12967...
http://www.thinkbroadband.com/speedtest/button/12968...
these are every day - day after day after day and it never changes
I can give you my log in if it helps?
The point is that AOL say they can do nothing with the think broadband tests and it has to be done on the BT speed test site.
But no matter if it is day or night or how many times I try to use the speedtester.bt.com site it NEVER EVER ever ever resolves!
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I am afraid you are being given the run around by AOL.
It is correct that BT require a BT based speed test to be run before they will do anything, but the AOL techs should also know that sometimes for reasons best known to someone else the BT speedtest will just not work on some connections, and a fault CAN be raised but it has to be done manually with some notes about the BT speedtest not working on the connection in question, and a number of other speedtest results are included with the fault report.
We do get it sometimes where it has to be pointed out to BT several times before they get it.
Speak with AOL again, and try to get it escalated to someone withing their tech teams that has any idea what they are talking about, or migrate to another ISP that has some knowledge of how broadband works in the UK.
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I am afraid you are being given the run around by AOL.
... or migrate to another ISP that has some knowledge of how broadband works in the UK.  Graham already said:- If anyone is wondering why I continue to use AOL it's simply this - my father pays for it ... and getting him to do anything for me is impossible.
I am 16 - I have no bank account or credit card.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
Edited by RobertoS (Thu 10-Feb-11 22:00:53)
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Hi thank you for replying.
I did used to be able to do the test up until about just less than 3 yrs ago.
So what should I do please, bearing in mind I have a Dad who fights perpetually with my mum and who is likely to just stop the payments to AOL because he is too involved with his new family?
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What point are you making? What are you suggesting to do?
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What point are you making? What are you suggesting to do? You reading ability seems as poor as your foul mouth is expert.
I was merely pointing out to vivaciti that their proposed solution of migration had already been ruled out by you on perfectly sound grounds.
Did I do wrong? Or would you rather shout that out to them because they didn't get it first time?
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
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hmm it stopped working for me too about that time...... same exchange! Works Ok for my Sister.......same ISP/Reseller and she's in the same post code as me (SA71) but shes on a different number range 62XXXX whereas Im on 68XXXX. I wonder if that is a factor?
The OP being in SA72 Will be on one of the same ranges
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hi WW
Youre the only other person I know who has the problem.
I'm on a 68xxxx as well, but there are AOL users in my street as well as all the other usuals who can do the test.
Do you get the other symptoms I do?
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I dont think you even bothered to read the post.
Whatever.
I was merely trying to understand if "My exhange is not fully LLU, my postcode is SA72. " might be telling me you were on shared LLU.
But you can take your attitude and use your imagination.
Phil
MaxDSL - goes as fast as it can and doesn't read the line checker first.
MaxDSL diagnostics
Are your kids pirates ? Limewire, Bearshare, Kazaa, BitTorrent, eMule are all tools of the trade.
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Contact your ISP with your evidencem let them test it to, and let them get back to you within a week or so and get them to talk, and fix it.
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Hi Phil,
I am sorry but I did respond to you and the thread just doesn't show my name as I didn't log in.
It's not fully LLU - apart from other IP's excluding BT able to provide basic services.
Thanks,
Hilary
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Its only the speedtest issue I have, but then I'm with a different ISP (Entanet), while I do see some slowing at peak times its only a slight annoyance - your issue sounds much worse, there are several users on my line and the slow down doesn't prevent us from doing stuff so throughput seems pretty fair.
My suspicion is that there are 2 separate issues at play for you, I have a friend who is away a lot (HGV driver) If I can catch him the next time he is home I will get him to try the speedtester, as not only is he on a 68xxxx number but as far as I know, he is also on AOL, albeit on a long line (Grove Hill) and doesn't get great speed ever (Ive long since given up trying to persuade him to move to a better provider).
I used to know someone down in St Teilos who had big speed issues in the evening but that was on BT and was obviously ISP Throttling, he was on 62xxxx and could access the speedtester. I'm going to ask my partner to get hold of the "outlaws" this weekend and see what happens to them, there is at least one 68xxxx number on that side of the family.
Test Error. The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.
Says a lot about the state of things in this county. Its long overdue for some investment! Milford Haven, Neyland and Haverfordwest all had Dates for upgrades withdrawn about the time that FTTC roll out started... kinda makes you wonder... maybe BT likes being able to charge us more for 20 cn data than they do for 21cn (WBC).
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Hi,
another Pembrokeshire user here, because you can recieve a good througput during the night, it is AOL's throttling.
If you could run a thinkbroadband speed test early morning and see what results that produce.
To get a rough estimate of your IP profile we need your router stats.
to get your router stats go here http://www.kitz.co.uk/adsl/frogstats.php
Read a few more of Kitz pages while your there, this one http://www.kitz.co.uk/adsl/linestats.htm
If you move from AOL to an ISP that caters for heavy users, you speed will be better all day.
Ian
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Had the BT Openreach engineer on the phone with me for more than an hour this morning!!
BT wholesale are now involved - fingers crossed something might be sorted out.
A time frame is now established anyway so if it isn't sorted out by next week it's time for compensation apparently.
Will keep you informed and if it gets resolved I will email you.
Please reply in the forum if you wish to get in touch.
Watch this space
Edited by deleted (Sat 12-Feb-11 20:50:47)
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Thanks all for the help. Will let you know the outcome soon as I can.
Hilary
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Not a good idea to put your email address in a public post, it could put your spam count up significantly!
Would recommend you edit it out, the private message system is intended to allow communication without giving your email address away.
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The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
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Post deleted by billford
Email address quoted from previous post.
Edited by billford (Sun 13-Feb-11 20:58:05)
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Not a good idea to put your email address in a public post, it could put your spam count up significantly!
Would recommend you edit it out, the private message system is intended to allow communication without giving your email address away. See my reply to the same post Bill.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
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Where do you get the Graham and foul mouth from? I didn't see it.
P.S. Bump PM
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU BB => 2010: Orange 16 Meg LLU BB
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Yes, I've seen it. For somebody called Gray/Graham Where did that come from?
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The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
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See PM.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
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The content and sender of emails is outside my bailiwick, you'll need to take that up with AOL.
As the OP has said, the broadband account is owned and paid for by his/her father, perhaps his name is Graham?
Broadly similar considerations could well apply to the email address given earlier, perhaps another relative is employed by the company concerned.
Based on what I can actually see, you may well be adding 2 and 2 and getting 5...
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The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
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Thanks Bill.
I can hear the Pembroke sniggers from here.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
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See PM Let us all in on your cryptic remarks!
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU BB => 2010: Orange 16 Meg LLU BB
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Nothing to laff at here.. This exchange sucks and I'm stuck here with no way out. Dropped sync yesterday down to 5792... came home today to find router has had another resync and is now at 6496.... flaky line.. market one... no wonder I get depressed
Kinda sick to see people raging about price rises on a certain LLU operator... I'd happily pay a couple of quid more than I'm paying now for one of those legacy LLU packages... which is around double the price that some are being asked to pay. Even before this ever gets looked at for LLU my options are decreasing. Some people don't know when they have it good! Nice to see North Wales getting more investment.. even though they already have several 2&3k line exchanges LLU'd, we have none here despite being 3 times the size.
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Broadly similar considerations could well apply to the email address given earlier, perhaps another relative is employed by the company concerned.
It may be purely malicious. There is no requirement to be employed by the company concerned in order to use the supplied email address.
Taken from the webpage;
Email @Madrid.com
Visit Email.com to learn about free email options including free email @Madrid.com.
[conspiracy theory]It may well be a perfectly valid free email address used by third party, possibly indirectly related to the OP (there's a hint in a previous post). It may be an attempt by the OP to ensure that the third party receives lots of SPAM.[/conspiracy theory]
Who knows? Who cares?
Do the right thing!
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I don't know anyone called Graham. I was wondering what that was all about and thought it was something to do with the deleted posts?
But .........
I have had an initial response from BTW though!!! It looks like I'm on the wrong service. I should be on an IP stream and they dont think I am on one. Whatever that is.
It will take them apparently 48 hours to sort this out for sure and then they will be paying AOL compensation if it goes over the 48 hours.
I know it isn't much of an improvement but this evening I am reaching the dizzy heights of 0.6 MB (three times faster than I have had in years at this time of day) so they have done something. At least I can load up my mail without it taking ages.
http://www.thinkbroadband.com/speedtest/button/12975...
Luxury.
Will post what happens next
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It looks like I'm on the wrong service
There is only IP stream and possibly IP stream connect c/o BTw at your exchange (no LLU provision) for your ISP to provide you with a broadband package.
I assume it is AOL who have suggested that BTw is at fault?
On a positive note it's a plus that the throughput speed has increased a bit more, hope it lasts or better still improves in the wee small hours.
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Datastream line?
If BT have it down as Datastream but AOL think it's IPStream, could explain things.
Edited by billford (Sat 12-Feb-11 22:19:19)
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The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
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Good point Bill, I must admit I don't know if AOL use datastream, wonder which ISPs do use it for residential end users?
Edit > just read your edit, you never know with BTw or AOL 
Edited by Apprentice (Sat 12-Feb-11 22:25:08)
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I think Tiscali used Datastream for at least some connections... which gives us a possible link to AOL via CPW, maybe it was supposed to have been reverted to IPStream but slipped through the net?
Let's face it, if Tiscali, AOL and BT are all in the loop there's a degree of scope for error
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The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
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AOL UK is now owned by Tsk..Tsk, sorry, TalkTalk. I have used AOL & TT, and hope never to do so again.
Better speeds and pings were achieved by ditching them. That is my personal thoughts. Others may have different opinions on it. Just take a look in their forums. Plenty of complaints can be found.
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I think Tiscali used Datastream for at least some connections
indeed, and they're still live. As part of the "one company" consolidation they may have put AOL users on datastream I suppose.
Another possible issue with AOL is that their historic use of PPPoE and their own cheeseware browser with dialler can result in a PC having two external interfaces and IP addresses and I don't know how the BT checker copes with that (or if it matters at all).
Phil
MaxDSL - goes as fast as it can and doesn't read the line checker first.
MaxDSL diagnostics
Are your kids pirates ? Limewire, Bearshare, Kazaa, BitTorrent, eMule are all tools of the trade.
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I'd forgotten about the AOL browser 
But in the OP, Hilary can run the test OK on her laptop using a neighbour's connection so either it's OK or she's not using it... can't comment on their PPPoE or IPs.
edit: I see from my ISPs status feed that BT had a fairly extended "Degraded Service" issue yesterday on the Pembroke exchange, maybe they were "fixing" it
Edited by billford (Mon 14-Feb-11 11:07:42)
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The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
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different router setup can do that - PPPoE user/pass in router means external IP is there not on client etc. Bit of a wild guess TBH but one I would want to eliminate !
Phil
MaxDSL - goes as fast as it can and doesn't read the line checker first.
MaxDSL diagnostics
Are your kids pirates ? Limewire, Bearshare, Kazaa, BitTorrent, eMule are all tools of the trade. |
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Cant speak for the aol stuff... but Im raising a ticket on my prolonged BT speedtest fail with Enta later today.
I thought it was slow yesterday.. I thought it was just down to me messing about trying to get 2 HGV2700s to work together.. well I have 20 of them so I might as well have a play!
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Hi folks,
thank you so much for all your help and stuff.
It seems that since I threatened Ofcom, things have picked up - check this out!!
http://www.thinkbroadband.com/speedtest/button/12977...
and this
http://www.thinkbroadband.com/speedtest/button/12977...
and this
http://www.thinkbroadband.com/speedtest/button/12977...
I'm in heaven
Thank you all so much for your support. This is 3 years of truly truly serious desperation all gone now
Thank you
Hilary
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Hilary - it seems I owe you an apology.
I was misled by a mischievous appalling email from an AOL user just at the time you weren't too happy with me here. 2 + 2 made 5 to me at the time. (By mischievous, I think it was sent at that time to achieve what it did).
Sorry, and I'm pleased you have got it fixed.
Bob.
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.
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Fantastic - I'm glad that you got it sorted... eventually.
Never accept anything less than smashing. Anything else is a joke. You now know what your line can do, just make sure that it stays that way.
Well done. 
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It's data scream when THAT *cough* provider \*cough* is ever spewed.... er.., mentioned.
 
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Thanks
hey check this one!
http://www.thinkbroadband.com/speedtest/button/12979...
I just dont know what to do with it all!!
Thank you all for the help and support
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Can you get the BT speedtester to run for you now?
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You are very welcome!
I'm glad you got it working better, that's always good.
If you're happy, I'm happy. I can help you go through 'tweaking' another time - your speeds are better just now and that's fine. But don't be too shy to ask here, it's a great site, with friendly people always willing to help if they can.
Edited by deleted (Thu 17-Feb-11 05:22:08)
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